The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Platform Uptime for Owned Services
The percentage of time the services or features you're responsible for are available and working as expected.
Target · Maintain 99.9% availability on services you own or significantly contribute to.If you're looking after the video call initiation service, we'd expect it to be up and running 99.9% of the time, meaning less than 45 minutes of downtime per month.
Assigned Ticket Resolution Rate
The proportion of incident or bug tickets assigned to you that are resolved within the agreed-upon sprint or SLA timeframe.
Target · Resolve 90% of assigned incident or bug tickets within the sprint cycle.If you're assigned 10 bug tickets in a sprint, we'd expect 9 of them to be closed out by the end of that sprint.
Code Quality & Review Feedback
The number of significant issues or rejections on your pull requests (PRs) during code review, indicating the quality and adherence to standards of your submitted code.
Target · Fewer than 5% of your pull requests rejected for significant architectural, security, or quality issues.If you submit 20 PRs in a quarter, we'd expect no more than one to be sent back for a major rework due to a security flaw or a fundamental design problem.
Security Vulnerability Remediation
How quickly you address and fix security vulnerabilities identified in the code or services you've built.
Target · Resolve 100% of critical security vulnerabilities within 24 hours and high vulnerabilities within 72 hours.A critical vulnerability found in your API endpoint would need to be patched and deployed within a day, no exceptions.
Proactive Problem Identification
The ability to spot potential issues (performance bottlenecks, security gaps, compliance risks) before they become major problems, rather than just reacting to incidents.
- You're bringing up concerns in stand-ups, suggesting improvements in code reviews, or setting up new monitoring alerts for things you've noticed could go wrong. You might flag a potential issue with a third-party API before it impacts users.
Effective Collaboration & Communication
How well you work with other teams (Product, QA, Support) and communicate technical concepts clearly, especially when troubleshooting or explaining trade-offs.
- Product managers tell us you're easy to work with. You can explain a complex technical issue to a non-technical person without them glazing over. You proactively share updates on your work and ask for help when you're stuck, instead of going quiet.
Adherence to Healthcare Standards
Consistently applying FHIR, HL7, and HIPAA/HITECH principles in your designs and code, ensuring patient data is always handled correctly and securely.
- Your code reviews rarely flag compliance issues. You can explain why a certain data field needs to be encrypted or why we need a BAA for a new vendor. You build features with patient privacy front and centre, not as an afterthought.
Quality of Documentation
Producing clear, concise, and up-to-date documentation for the services and features you build, making it easier for others to understand and maintain your work.
- Other engineers can pick up your service and understand how it works without needing to ask you a dozen questions. Your API endpoints are well-documented, and your READMEs are actually helpful. Future-you (and everyone else) will thank you.