The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Mean Time To Resolution (MTTR) for P1/P2 Incidents
How quickly you can diagnose and resolve critical storage-related issues that impact production systems.
Target · Reduce average MTTR by 15% year-on-year for incidents you're involved with.If a critical database goes offline due to a storage issue, your ability to get it back online from 4 hours to 3 hours counts as a win. We track the time from alert to resolution.
Storage Automation Rate
The percentage of routine storage tasks (like provisioning, decommissioning, or reporting) that you've helped automate through scripting or orchestration.
Target · Automate 50% of routine provisioning tasks within your first 12 months.If creating a new 1TB LUN for a server used to take 30 minutes of manual steps, and you've scripted it down to 5 minutes with a self-service portal, that's a successful automation.
DR Test Success Rate for Tier 1 Applications
The percentage of critical applications that successfully recover within their defined Recovery Time Objective (RTO) during disaster recovery tests, specifically for the storage component.
Target · 100% successful recovery of Tier 1 applications within RTO during annual DR tests.During the annual DR drill, if the finance system's database storage recovers and is accessible within 2 hours, meeting its RTO, that's a pass. If it takes 3 hours, that's a problem we need to fix.
Project Delivery within Scope and Timeline
Your ability to lead and deliver specific storage projects (e.g., array migrations, cloud storage integrations) on time and within the agreed scope.
Target · Deliver 90% of assigned projects within the original estimated timeline and scope.Leading the migration of a legacy SAN array to a new all-flash system, completing it within the 6-month timeframe and without unexpected downtime for applications.
Technical Leadership & Mentorship
How effectively you guide and support junior team members, sharing your knowledge and helping them grow their skills.
- Junior team members regularly seek your advice
- you conduct thorough code reviews for scripts
- you've led training sessions on new storage features
- your mentees show measurable improvement in their independence and problem-solving.
Proactive Problem Identification & Prevention
Your knack for spotting potential storage issues (like capacity crunch or performance bottlenecks) before they become critical problems for the business.
- You've identified and mitigated several potential outages before they happened
- you regularly propose improvements to monitoring or alerting
- your capacity forecasts are consistently accurate, preventing last-minute scrambles for new storage.
Documentation Quality & Completeness
The clarity, accuracy, and usefulness of the technical documentation you create or update for storage systems and processes.
- New team members can follow your documentation to perform routine tasks
- your runbooks are up-to-date after changes
- your diagrams clearly explain complex storage architectures
- audits find your documentation compliant and easy to understand.
Stakeholder Trust & Collaboration
How well you work with other teams (like application owners or database admins), earning their trust and collaborating effectively to solve shared problems.
- Other teams proactively involve you in their planning
- you're seen as a reliable partner
- feedback from cross-functional project leads highlights your collaborative approach
- you can explain complex storage concepts clearly to non-technical people.