The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Customer Service / IT Helpdesk
0-2 yearsSkills to master
- User empathy, troubleshooting, clear communication, managing expectations, ticket management.
You're ready to move on when
- You're great at de-escalating frustrated customers.
- You enjoy solving technical problems, even if they're basic.
- You can clearly explain solutions to non-technical people.
- You're comfortable working with ticketing systems and following processes.
- 2
Recent Graduate (Numerate Degree)
0-1 year (post-graduation)Skills to master
- Applying theoretical knowledge to real-world data problems, learning company-specific tools and data structures, understanding business context.
You're ready to move on when
- You have a solid academic background in a quantitative field.
- You've used tools like Excel or basic SQL in academic projects.
- You're eager to learn and apply your skills in a commercial setting.
- You can demonstrate strong analytical and problem-solving abilities.
- 3
Data Entry / Junior Data Role
1-2 yearsSkills to master
- Data quality awareness, basic data manipulation in spreadsheets, understanding data structures, attention to detail.
You're ready to move on when
- You're meticulous about data accuracy.
- You're comfortable working with large datasets.
- You have a good grasp of how data is organised and stored.
- You're keen to move beyond just data entry to understanding data's meaning.


