The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Support Engineer / Helpdesk Specialist
2-3 yearsSkills to master
- Troubleshooting, customer service, basic networking, understanding of IT systems, ticket management.
You're ready to move on when
- You're consistently resolving complex L1/L2 issues without escalation.
- You've started automating repetitive tasks with scripts.
- You're actively learning about cloud technologies in your spare time.
- 2
Junior Systems Administrator / Infrastructure Engineer
2-4 yearsSkills to master
- Server administration (Linux/Windows), virtualisation (VMware/Hyper-V), scripting, basic network configuration, patch management.
You're ready to move on when
- You're managing a small fleet of servers independently.
- You've deployed or managed applications in a virtualised environment.
- You're comfortable with command-line interfaces and basic automation.
- 3
Junior Cloud Engineer / Cloud Operations Analyst
1-2 yearsSkills to master
- Basic cloud service provisioning, cloud monitoring, managing cloud resources, cloud security fundamentals.
You're ready to move on when
- You've provisioned resources (VMs, storage) in a major cloud platform.
- You understand basic cloud networking and IAM concepts.
- You're familiar with cloud provider consoles and APIs.


