The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy
The percentage of reports and dashboards that accurately reflect the underlying source data, validated against trusted sources.
Target · 99.5%+ accuracyIf a sales report shows £1M in revenue, and Finance's system shows £990K, that's a discrepancy. We'd expect you to investigate and resolve such issues quickly, aiming for near-perfect alignment.
Ticket Resolution Rate
The percentage of assigned BI development or support tickets that you successfully resolve within the agreed sprint or service level agreement (SLA).
Target · 80% of tickets resolved within sprint/SLAOut of 10 tickets assigned in a sprint, you'd aim to close 8 of them, ensuring the remaining 2 are carried over with a clear plan or escalated if blocked.
Dashboard Performance
The average load time for the dashboards and reports you develop, ensuring users aren't left waiting around.
Target · Average dashboard load time under 7 secondsIf a key sales dashboard takes 15 seconds to load, that's a problem. You'd be expected to diagnose the bottleneck (e.g., inefficient SQL, unoptimised DAX) and get it loading faster.
Code Quality & Maintainability
Assessed through peer code reviews and adherence to our internal coding standards, focusing on readability, efficiency, and proper documentation.
Target · Average code review score of 4/5 (or similar internal rating)Your SQL queries should be easy for another developer to understand. If a peer reviewer consistently points out unclear logic or missing comments, that would indicate a need for improvement here.
Stakeholder Satisfaction
How happy our internal users are with the solutions you provide – are they useful, easy to understand, and do they meet their actual needs?
- Positive feedback in project retrospectives
- stakeholders actively using your dashboards in meetings
- fewer follow-up questions about the data
- requests for you specifically to work on new projects.
Proactive Problem Solving
Your ability to not just fix what's broken, but to spot potential issues before they become big problems, or to identify opportunities for new insights.
- You flag a potential data quality issue before it impacts a report
- you suggest a new metric or visualisation that the business hadn't considered
- you independently investigate a data anomaly.
Technical Growth & Learning
Your commitment to improving your technical skills and staying up-to-date with new tools and best practices in the BI space.
- Successfully completing online courses or certifications
- actively contributing to internal knowledge sharing sessions
- applying new techniques (e.g., a more efficient SQL pattern) in your work
- seeking out feedback on your technical approach.
Collaboration & Team Contribution
How well you work with the rest of the BI team and other technical colleagues, sharing knowledge and helping others.
- Actively participating in team stand-ups and planning sessions
- offering help to colleagues who are stuck
- providing constructive feedback in code reviews
- contributing to shared documentation.