The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Supplier Data Request Completion Rate
The percentage of data requests sent to suppliers that are completed and submitted on time.
Target · 90% on-time completion If you send out 20 data requests in a month, we'd expect at least 18 of them to be returned by the deadline. If a supplier is late, your follow-up counts towards this.
Data Accuracy & Consistency
The rate of errors or inconsistencies found in the supplier data you've collected and processed.
Target · Less than 5% error rate When a senior analyst reviews a batch of 100 data points you've entered, we'd expect no more than 5 minor errors, like a misplaced decimal or an incorrect unit.
Supplier Profile Completeness
The percentage of required fields filled out for each Tier 1 supplier in our sustainability platforms (e.g., EcoVadis, Sedex).
Target · 95% complete profiles For 100 active suppliers, at least 95 of their profiles should have all mandatory sustainability data points filled in and up-to-date.
Support Ticket Resolution Time
The average time it takes you to respond to and resolve internal team queries related to supplier data or platform usage.
Target · Average 24-hour resolution If a colleague asks you for a specific supplier's EcoVadis score, you should typically be able to provide that information or point them to it within one working day.
Adherence to Data Protocols
How consistently you follow our established processes for data collection, validation, and entry.
- Your supervisor will check your work regularly. Evidence includes correctly using templates, following data cleansing steps, and documenting any deviations. We'll notice if you're cutting corners or if you're always asking the same questions about a process we've already covered.
Learning & Development Engagement
Your proactive engagement with learning new tools, methodologies, and sustainability concepts.
- This shows up as asking thoughtful questions, seeking out training materials, applying new knowledge in your tasks, and actively participating in team discussions about sustainability topics. We'll see you putting in the effort to understand the 'why' behind your tasks.
Team Collaboration & Support
Your willingness to help colleagues, share information, and contribute positively to the team environment.
- You're responsive to team requests, you offer help when you see someone struggling, and you contribute to a positive atmosphere. It's about being a reliable team member, not just getting your own work done.
Supplier Relationship Management (Basic)
How effectively you communicate with suppliers regarding data requests and follow-ups, maintaining a professional and helpful tone.
- Suppliers respond positively to your communications, you get the information you need without unnecessary friction, and you escalate complex issues appropriately rather than letting them fester. Your emails are clear and polite.