The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Inside Sales Representative
1-2 yearsSkills to master
- Lead qualification, initial customer engagement, product knowledge, CRM hygiene, understanding the sales funnel.
You're ready to move on when
- Consistently exceeding lead qualification targets.
- Strong product knowledge, able to answer common customer questions.
- Proactive in identifying potential sales opportunities.
- Demonstrated ability to build rapport over the phone/video.
- 2
Sales Support Specialist
2-3 yearsSkills to master
- Quote generation, order processing, customer service, understanding internal sales processes, problem resolution.
You're ready to move on when
- Deep understanding of our CPQ system and pricing structures.
- Excellent problem-solving skills for customer issues.
- Strong organisational skills and attention to detail in sales administration.
- Proactive in identifying opportunities to assist field sales teams.
- 3
Technical Support Engineer (with sales aptitude)
2-4 yearsSkills to master
- In-depth product technical knowledge, troubleshooting, understanding customer applications, translating technical features into benefits.
You're ready to move on when
- Exceptional product knowledge and ability to explain complex technical concepts simply.
- Strong customer-facing communication skills, able to build trust.
- Identifies opportunities to upsell or cross-sell during support interactions.
- Expressed interest in moving into a revenue-generating role.