UK

United Kingdom · Realestate Facilities Management · Entry Level (0-2 years)

Maintenance Apprentice

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toSenior Maintenance Specialist or Lead Maintenance Technician
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Maintenance Technician · Maintenance Assistant · Facilities Support Operative

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Maintenance Apprentice

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This is where you start your journey in keeping our buildings running smoothly. You'll be the hands-on support, learning the ropes from experienced technicians and getting stuck into the day-to-day tasks that keep our properties in top shape. Think of it as your apprenticeship in real-world facilities management, where you'll build foundational skills and learn how a busy commercial building actually works.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

CMMS (e.g., UpKeep, Fiix, MaintainX)Basic

Logging hours, parts used, and notes for assigned work orders on a mobile device; attaching photos of completed work; viewing assigned tasks.

BMS/BAS (e.g., Johnson Controls Metasys, Siemens Desigo)Basic

Acknowledging alarms and performing initial checks based on alerts; navigating basic graphics to check equipment status (on/off, temperature).

Collaboration & Communication (e.g., MS Teams, specific work order apps)Basic

Providing status updates in team channels; responding to direct messages about ongoing jobs; sharing photos/videos of issues with your mentor.

Basic Diagnostic Tools (e.g., Multimeter, Thermal Imager)Basic

Using tools to gather basic data like taking a temperature reading or checking voltage under direct supervision; following a checklist for routine inspections.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Work Order PrioritisationFollow supervisor's instructions on which task to assist with next. Do not reprioritise.N/A (covered in higher levels)N/A (covered in higher levels)
Repair MethodologyExecute repairs strictly as instructed by your supervisor. Escalate any unexpected issues or deviations.N/A (covered in higher levels)N/A (covered in higher levels)
Tool & Equipment SelectionUse tools as directed by your supervisor. Ask if unsure. Report any faulty equipment immediately.N/A (covered in higher levels)N/A (covered in higher levels)
Safety Protocols (LOTO)Strictly follow LOTO procedures under direct supervision. Never bypass or modify. Report any concerns.N/A (covered in higher levels)N/A (covered in higher levels)
Tenant InteractionRefer all complex tenant queries or complaints to your supervisor. Provide basic updates only if explicitly instructed.N/A (covered in higher levels)N/A (covered in higher levels)

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Work Order Completion Rate (Assisted)
The percentage of assigned work orders you successfully assist with or complete under supervision.
Target · 95% of assigned tasks completed within agreed timescales

If you're assigned 10 tasks in a week (e.g., changing filters, checking lights), you'd complete 9 or 10 of them with your mentor's help or sign-off.

PM Schedule Adherence (Assisted)
How well you help stick to the planned preventive maintenance schedule, ensuring tasks are done on time.
Target · 90% of assisted PM tasks completed on schedule

You help with 20 scheduled PM tasks in a month (e.g., checking fire exits, lubricating hinges). You'd complete 18 of them by their due date.

Tool & Equipment Accountability
Making sure tools and equipment are returned to their proper place, clean and in good working order.
Target · Zero lost or damaged tools due to negligence

After helping with an HVAC repair, all spanners, screwdrivers, and diagnostic gear are cleaned and put back in the van or workshop storage.

Safety Procedure Compliance
Following all safety protocols, especially Lockout/Tagout (LOTO) when assisting with equipment.
Target · 100% adherence to LOTO and other safety procedures

When assisting with a pump repair, you correctly identify the energy source, help apply the LOTO device, and verify zero energy before any work begins.

Learning & Skill Development
How quickly you're picking up new skills, retaining information, and showing a genuine interest in the trade.
  • Asking thoughtful questions
  • applying learned techniques in new situations
  • successfully completing basic tasks independently after initial training
  • actively seeking out learning opportunities (e.g., reading manuals).
Teamwork & Support
Being a helpful and reliable member of the team, supporting senior technicians effectively.
  • Anticipating needs (e.g., grabbing the right tool before being asked)
  • offering help proactively
  • communicating clearly during tasks
  • receiving positive feedback from team members.
Work Quality & Attention to Detail
Completing tasks carefully and thoroughly, even the seemingly small ones, and accurately documenting your work.
  • Work areas left tidy after a job
  • accurate and complete entries in the CMMS (Computerised Maintenance Management System)
  • identifying minor issues during routine checks that others might miss.
Initiative & Proactiveness
Taking the lead on small tasks when appropriate, identifying things that need doing without being told.
  • Spotting a dripping tap during a building round and reporting it immediately
  • suggesting a better way to organise tools
  • starting a routine task (like tidying the workshop) when downtime occurs.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Mastering a Trade

You'll feel a real sense of accomplishment when you successfully diagnose a simple fault or complete a PM task on your own. You'll be excited to learn new techniques and understand how different systems work. That feeling of 'I fixed that!' will be a big driver.

Spending an extra 15 minutes after a job to understand the wiring diagram of the boiler you just worked on, even though you didn't have to.

Tangible Impact

You'll see the direct results of your work every day. A broken light gets fixed, a cold office becomes warm, a leaky tap stops dripping. You're making a real difference to people's working environment, and that's a satisfying feeling.

A tenant thanking you because you helped get their air conditioning working again, making their office comfortable.

Continuous Learning & Variety

Every day is different. You'll be exposed to new challenges, new equipment, and new problems to solve. If you love the idea of constantly expanding your knowledge and never doing the exact same thing twice, you'll thrive here.

Moving from assisting with an electrical fault in the morning to helping with a plumbing repair in the afternoon, then learning about HVAC controls.

What frustrates people
  • Being the 'gofer' for tools or materials, which can feel a bit repetitive at times.
  • Dealing with vague work orders like 'light not working' in a huge building, which means a lot of searching.
  • Working in tight, dusty, or noisy plant rooms.
  • Having to clean up after other people, especially when contractors leave a mess.
  • The occasional 'emergency' that turns out to be a very minor issue, often at the end of the day.
What this role does not give you
  • A quiet, solitary work environment – you'll be interacting with people constantly.
  • A purely strategic or theoretical role – this is hands-on, practical work.
  • Guaranteed 9-to-5, Monday-to-Friday – some emergencies happen outside of normal hours.
  • An immediate leadership position – you'll need to earn your stripes first.

6Who you work with

This role is crucial for keeping our buildings ticking over. You're the extra pair of hands that helps the team stay on top of all the little jobs, preventing them from snowballing into bigger, more costly problems. You're also our future talent, learning the skills that will keep our properties running for years to come.

Inside the business
  • Senior Maintenance Specialists (your mentors)
  • Lead Maintenance Technicians (your direct line manager)
  • Facilities Managers (who oversee the whole building)
  • Building Occupants/Tenants (who report issues)
  • Reception/Front Desk Staff (who take initial calls)
Outside the business
  • Approved Contractors (you'll assist them on site)
  • Equipment Suppliers (you might help receive deliveries)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in practical, hands-on work and how things are built and repaired.
  • Basic numeracy and literacy skills (e.g., for reading instructions, measuring, and completing forms).
  • A strong work ethic and a willingness to learn from experienced professionals.
  • The physical ability to carry out manual tasks, lift moderate weights, and work in various environments (e.g., standing for long periods, bending, reaching).
  • A full, clean UK driving licence is usually required, as you might need to travel between sites or collect parts.

8What to practise next

Where the job is going, and what to do about it starting this week.

Basic HVAC Troubleshooting

HVAC systems are the heart of a commercial building, and they're getting more complex. Being able to diagnose common issues quickly saves energy and keeps tenants happy.

Refrigeration cycle basics · Airflow dynamics and balancing · Common fault codes and their meanings · Electrical components of HVAC systems · Basic control logic (thermostats, sensors)

  • This week: Read up on the basic refrigeration cycle and how an AHU works.
  • This month: Shadow your mentor on every HVAC call, asking about their diagnostic process.
  • Month 2: Start identifying common HVAC components in plant rooms.
  • Month 3: Try to predict what your mentor will check next on an HVAC fault call.

Quick win: Learn the names and functions of the main components of our building's AHUs and chillers.

Fundamental Electrical Diagnostics

Electrical faults can be dangerous and disruptive. A solid understanding of basic electrical principles is essential for safe and effective troubleshooting.

Ohm's Law and basic circuit theory · Using a multimeter safely and accurately · Identifying common electrical components (fuses, b · Tracing simple circuits · Understanding single-phase vs. three-phase power

  • This week: Review electrical safety principles and the proper use of a multimeter.
  • This month: Practice taking voltage and continuity readings on de-energised circuits with your mentor.
  • Month 2: Learn to read basic electrical schematics for simple equipment.
  • Month 3: Identify the main electrical panels and distribution boards in our buildings.

Quick win: Ensure you're fully confident in applying LOTO procedures for electrical equipment, even when just assisting.

9Staying current once you are in

What people here do to keep up
  • Enrolling in relevant NVQs or apprenticeships (if not already on one) to gain formal qualifications.
  • Attending manufacturer-specific training courses for key equipment in our buildings (e.g., boiler maintenance, specific HVAC controls).
  • Shadowing senior technicians from different trades to broaden your knowledge (e.g., spending a day with an electrician or plumber).
  • Actively participating in toolbox talks and safety briefings, asking questions and contributing your observations.
  • Reading industry publications or online forums to stay updated on new techniques and technologies.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Digital Workflows & Mobile CMMS Proficiency

Essential for future readiness in this role.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Maintenance Apprentice

3 units that map to this job, from the qualifications that cover it.

  1. General maintenance engineering applicationsETC Awards Limited · covers 4 of 10 standardsLevel 2
  2. Maintaining Mechanical Devices and EquipmentETC Awards Limited · covers 4 of 10 standardsLevel 2
  3. Carry out maintenance and minor repairsNOCN · covers 2 of 10 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Digital Workflows & Mobile CMMS Proficiency

Essential for future readiness in this role.

  • Navigating mobile app interfaces quickly
  • Accurate data entry (text and numbers)
  • Attaching photos/videos to work orders
  • Using voice-to-text for notes
  • Understanding digital checklists and forms

Basic IoT Sensor Data Interpretation

Essential for future readiness in this role.

  • What is an IoT sensor and what does it measure?
  • Basic thresholds and alert types (e.g., high temp,
  • Correlating sensor data with physical observations
  • Understanding basic trends (e.g., gradual increase
  • How sensor data feeds into the CMMS

What you’ll use

Skills this role draws on

Technical

  • Basic Hand & Power Tool Use
  • General Building Maintenance
  • Preventive Maintenance (PM) Execution
  • Work Order Documentation
  • Basic HVAC System Understanding

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    School Leaver / College Graduate

    0-1 year post-education

    Skills to master

    • Basic tool use, following safety protocols, understanding basic building systems, effective communication, and a strong work ethic.

    You're ready to move on when

    • Successfully completing a vocational course or apprenticeship.
    • Demonstrating a genuine interest in a trade through hobbies or part-time work.
    • Positive references highlighting reliability and willingness to learn.
  2. 2

    Trades Assistant / Labourer

    1-2 years in a related manual role

    Skills to master

    • Practical experience with tools, understanding of construction or maintenance sites, safety awareness, and ability to follow instructions.

    You're ready to move on when

    • Experience supporting skilled tradespeople on site.
    • Comfortable with physical work and varied tasks.
    • Proven track record of reliability and attention to detail in a manual role.
  3. 3

    Career Changer (e.g., Automotive, Manufacturing)

    1-2 years of relevant experience

    Skills to master

    • Transferable mechanical or electrical aptitude, diagnostic thinking, safety consciousness, and adaptability to a new environment.

    You're ready to move on when

    • Demonstrated ability to troubleshoot and repair complex machinery (e.g., car engines).
    • Strong understanding of mechanical or electrical principles.
    • Clear articulation of why facilities management is the right next step.

11Where this role leads

The long view:Your journey as a Maintenance Apprentice is just the beginning. We're investing in you because we believe in building long-term careers. With dedication, a thirst for knowledge, and a commitment to our values, you can build a truly rewarding and impactful career in facilities management here at Zavmo.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Maintenance Apprentice is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

General maintenance engineering applicationsLevel 2

Applied to your work in Maintenance Apprentice

The objective of this unit is to enable learners to carry out general maintenance engineering applications, following established procedures and safety protocols. Learners will develop the ability to diagnose common faults, select and use appropriate tools, and accurately document maintenance activities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Maintenance Apprentice

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Work Order Completion Rate (Assisted)The percentage of assigned work orders you successfully assist with or complete under supervision.If you're assigned 10 tasks in a week (e.g., changing filters, checking lights), you'd complete 9 or 10 of them with your mentor's help or sign-off.95% of assigned tasks completed within agreed timescales
  • PM Schedule Adherence (Assisted)How well you help stick to the planned preventive maintenance schedule, ensuring tasks are done on time.You help with 20 scheduled PM tasks in a month (e.g., checking fire exits, lubricating hinges). You'd complete 18 of them by their due date.90% of assisted PM tasks completed on schedule
  • Tool & Equipment AccountabilityMaking sure tools and equipment are returned to their proper place, clean and in good working order.After helping with an HVAC repair, all spanners, screwdrivers, and diagnostic gear are cleaned and put back in the van or workshop storage.Zero lost or damaged tools due to negligence
  • Safety Procedure ComplianceFollowing all safety protocols, especially Lockout/Tagout (LOTO) when assisting with equipment.When assisting with a pump repair, you correctly identify the energy source, help apply the LOTO device, and verify zero energy before any work begins.100% adherence to LOTO and other safety procedures
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Maintenance Apprentice to Maintenance Specialist (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Maintenance Specialist (Level 2)→ your design
Where this takes you

Your journey as a Maintenance Apprentice is just the beginning. We're investing in you because we believe in building long-term careers. With dedication, a thirst for knowledge, and a commitment to our values, you can build a truly rewarding and impactful career in facilities management here at Zavmo.

See Your Progress GrowIllustration
Maintenance Apprentice
  • Basic Hand & Power Tool Use
  • General Building Maintenance
  • Preventive Maintenance (PM) Execution
  • Work Order Documentation
  • Basic HVAC System Understanding
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Maintenance Apprentice is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Maintenance Specialist (Level 2)

    2-3 years (after completing apprenticeship/initial training)

    You'll move from assisting to independently owning and completing a wide range of reactive and preventive work orders.

    • Advanced use of diagnostic tools (e.g., interpreting multimeter readings)
    • Basic troubleshooting of HVAC, electrical, and plumbing systems
    • Performing routine repairs without direct supervision
    • Understanding and applying Root Cause Analysis (RCA) for recurring issues
Working with AI on the job

Working with AI

Where AI is starting to help

Even as an apprentice, you'll find AI can be a brilliant co-pilot, helping you learn faster and get more done. It's not about replacing your hands-on skills, but about giving you smart assistance to make your initial tasks quicker and your learning curve steeper.

Imagine having a super-smart assistant that knows every manual and can help you understand complex systems. That's what AI can do for you in facilities management, freeing you up to focus on the practical, hands-on learning that truly matters.

AI-Powered Manual Search & Explanations

Stuck on an unfamiliar error code or a complex diagram? Use AI to quickly search through thousands of manuals, get plain-English explanations of technical terms, or even ask it to summarise a long document. It's like having the manufacturer's expert on speed dial.

Voice-to-Text Work Order Logging

No more fumbling with greasy fingers trying to type notes on your phone. Just speak your observations and completed tasks into an AI tool, and it'll transcribe them directly into your CMMS. This saves you time and ensures your records are clear and complete.

Basic Troubleshooting Assistant

When you encounter a common issue, AI can guide you through initial troubleshooting steps based on known problems and solutions. It's a great way to learn diagnostic flows and build your problem-solving skills with a smart helper by your side.

Skill Development & Learning Paths

Use AI to suggest personalised learning resources based on what you're working on. Ask it for 'the 5 key things to know about boiler maintenance' or 'a simple explanation of HVAC controls'. It's your personal tutor, helping you accelerate your knowledge.

Common questions

Common questions

How do you become a Maintenance Apprentice?

Common routes in include School Leaver / College Graduate (0-1 year post-education), Trades Assistant / Labourer (1-2 years in a related manual role) and Career Changer (e.g., Automotive, Manufacturing) (1-2 years of relevant experience). Times vary with prior experience.

Where can a Maintenance Apprentice progress to?

This role can lead on to Maintenance Specialist (Level 2) (2-3 years (after completing apprenticeship/initial training)), depending on the skills you build.

What level is a Maintenance Apprentice in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Maintenance Apprentice?

Increasingly, Digital Workflows & Mobile CMMS Proficiency and Basic IoT Sensor Data Interpretation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Maintenance Apprentice, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Maintenance Apprentice: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Realestate Facilities Management

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here are highly transferable across the entire real estate sector. You could move into residential facilities, public sector buildings, industrial sites, or even specialist roles in energy management or building automation. The demand for skilled maintenance professionals is always high.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.