United Kingdom · Research and development · Senior (5-8 years)

Senior Laboratory Safety Specialist

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Also at another level: the Laboratory Safety Specialist job description.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toLaboratory Safety Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior EHS Officer (R&D) · Lead Lab Safety Advisor · R&D Safety Programme Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

ETCAL Level 3 Diploma in Laboratory and Associated Technical Activities ETC Awards Limited · Level 3 · covers 5 of 16 standards
GQA PAA\VQ-SET Level 3 NVQ Diploma in Laboratory and Associated Technical Activities GQA Qualifications Limited · Level 3 · covers 5 of 16 standards
NOCN Level 3 Diploma in Healthcare Support NOCN · Level 3 · covers 1 of 16 standards
GQA PAA\VQ-SET Level 2 Certificate in Laboratory Technical Skills GQA Qualifications Limited · Level 2 · covers 7 of 16 standards
ETCAL Level 2 NVQ Certificate in Laboratory and Associated Technical Activities ETC Awards Limited · Level 2 · covers 6 of 16 standards
IAT Level 5 Diploma in Laboratory Animal Science and Technology Institute of Animal Technology · Level 5 · covers 1 of 16 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Maintain health and safety in a scientific or technical workplace ETCAL Level 3 Diploma in Laboratory and Associated Technical Activities
Assist in receiving, handling and dispatching clinical specimens NOCN Level 3 Diploma in Healthcare Support
Health, Safety and Environmental Procedures in the Laboratory GQA PAA\VQ-SET Level 2 Certificate in Laboratory Technical Skills
Follow health and safety procedures for scientific or technical activities ETCAL Level 2 NVQ Certificate in Laboratory and Associated Technical Activities
LABORATORY ANIMAL HOUSING AND ROUTINES IAT Level 5 Diploma in Laboratory Animal Science and Technology

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Systems Fluency seeing the whole picture
Your Plan Illustration

Built for Senior Laboratory Safety Specialist

5 units that map to this job, from the qualifications that cover it.

  1. Maintain health and safety in a scientific or technical workplace ETC Awards Limited · covers 5 of 16 standards Level 3
  2. Assist in receiving, handling and dispatching clinical specimens NOCN · covers 1 of 16 standards Level 3
  3. Health, Safety and Environmental Procedures in the Laboratory GQA Qualifications Limited · covers 7 of 16 standards Level 2
  4. Follow health and safety procedures for scientific or technical activities ETC Awards Limited · covers 6 of 16 standards Level 2
  5. LABORATORY ANIMAL HOUSING AND ROUTINES Institute of Animal Technology · covers 1 of 16 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Laboratory Safety Specialist?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI-Assisted Regulatory Interpretation & Summarisation
  • Data Visualisation & Storytelling with AI
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Laboratory Safety Specialist plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A senior laboratory safety specialist keeps lab work safe, leading investigations and designing better ways of working. This is a hands-on role, spent on the lab floor as well as at a desk, answering complex safety questions.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

EHS Management Platform (e.g., VelocityEHS, Cority) Advanced

Configuring incident workflows, building custom dashboards for lab PIs to track their safety performance, and training new users on how to report incidents or manage corrective actions.

Chemical Inventory System (e.g., SciShield/BioRAFT, ChemInventory) Advanced

Auditing inventory data for accuracy, reconciling discrepancies between physical stock and system records, and managing user access and permissions for specific labs and their chemical holdings.

Learning Management System (LMS) (e.g., Cornerstone OnDemand, Docebo) Advanced

Creating custom safety training content and quizzes, developing role-based training curricula for different R&D groups, and analysing training effectiveness data to spot gaps.

Collaboration & Documentation (e.g., SharePoint, Confluence, MS Teams) Advanced

Designing the EHS site architecture, building automated notification workflows for safety alerts, and managing version control for all official safety documents like SOPs and risk assessments.

Risk Assessment Software (e.g., Sphera, ProcessMAP, or advanced templates) Advanced

Facilitating complex risk assessment sessions (like HAZOPs for new pilot plants), building detailed risk matrices, and quantifying risk levels for novel experimental procedures.

Waste Management Manifesting (e.g., Wastebits, EPA e-Manifest System) Advanced

Managing waste vendor profiles, troubleshooting manifest discrepancies with disposal companies, and training lab staff on proper waste segregation and logging to ensure compliance and cost-effectiveness.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Incident Investigation Methodology Follows pre-defined investigation steps, escalates complex incidents for guidance. Chooses appropriate basic RCA tools (e.g., 5 Whys) for routine incidents, consults on more complex cases. Independently selects and leads advanced RCA methodologies (e.g., Fishbone, TapRooT®) for significant incidents, defines corrective actions.
New Safety Programme/SOP Design Supports the drafting of sections of SOPs under close supervision, gathers input. Drafts new SOPs for routine processes, gets manager review and approval. Designs and implements entire new safety programmes or complex SOPs from scratch, with manager consultation on strategic direction and final approval.
Budget for Safety Equipment/Training Identifies needs, requests items from a pre-approved list. Proposes specific equipment purchases up to £2K, seeks manager approval. Recommends and justifies spend up to £10K for programme-specific equipment or specialised training, requiring manager approval. Manages small programme budgets.
Regulatory Interpretation & Compliance Advice Looks up specific regulations as directed, asks manager for interpretation. Interprets common regulations for routine lab questions, escalates ambiguous cases. Provides expert interpretation of complex, overlapping regulations for R&D-specific scenarios, advises PIs on compliance strategies, consults with manager on high-risk interpretations.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Corrective Action Closure Rate
Percentage of identified safety issues (from audits, inspections, incidents) that are resolved and closed within their agreed-upon timeframe.
Target · Achieve >90% closure rate for all assigned corrective actions.

If 20 corrective actions were assigned in Q1, you'd aim to close at least 18 of them on time. This shows you're actually getting things fixed, not just flagging them.

Near Miss Reporting & Investigation Rate
The number of near-miss incidents reported and the percentage of those thoroughly investigated within 5 working days.
Target · Increase near-miss reports by 15% year-on-year; investigate 100% of reported near-misses within the timeframe.

If we had 10 near-misses last quarter, we'd want to see 11-12 this quarter, and every single one of them investigated quickly. More reports mean people trust the system, and quick investigations mean we learn faster.

Lab Audit Compliance Score
Average score across internal lab safety audits that you lead or significantly contribute to.
Target · Maintain an average compliance score of >90% on all internal lab audits.

Leading an audit of the Chemistry lab and achieving a 92% compliance score, demonstrating effective identification and resolution of issues.

Training Programme Completion Rate
Percentage of assigned R&D staff who complete mandatory safety training modules you've developed or are responsible for.
Target · Achieve >95% completion rate for mandatory training programmes.

Ensuring that 96% of all new biological research staff complete their BSL-2 training within their first month, meaning fewer people are working untrained.

Proactive Hazard Identification
How well you spot potential risks *before* they become incidents, especially with new experiments or equipment. It's about foresight.
  • Regularly bringing forward potential hazards from new research protocols or equipment. Documented risk assessments completed for novel procedures before they start. Feedback from PIs acknowledging your early identification of risks.
Effectiveness of Incident Investigations
The quality and depth of your incident investigations, moving beyond immediate causes to identify systemic issues and implement lasting solutions.
  • Investigation reports clearly identifying root causes (not just symptoms). Corrective actions that address systemic issues and prevent recurrence. Positive feedback from the Laboratory Safety Manager on investigation thoroughness.
Researcher Engagement & Buy-in
How successfully you get researchers to not just comply, but actively participate in and 'buy into' safety culture.
  • Researchers proactively seeking your advice on safety matters. Voluntary participation in safety committees or working groups. Positive feedback from lab staff about your approachability and helpfulness, not just being 'the safety police'.
Quality of Safety Programme Development
The clarity, practicality, and effectiveness of new safety procedures or programmes you design and implement.
  • New SOPs that are easy to understand and follow, leading to fewer procedural errors. Positive feedback from lab staff on the usability of new safety guidance. Measurable improvements in safety metrics directly attributable to your new programmes.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting People & Enabling Discovery

You get genuine satisfaction from knowing your work directly keeps scientists safe, allowing them to focus on breakthroughs. You'll feel a sense of purpose when you see a lab operating safely because of a process you put in place.

Successfully implementing a new fume hood inspection programme that demonstrably improves air quality for lab staff, meaning they're safer while working on critical experiments.

Solving Complex Problems

You enjoy the challenge of unpicking a tricky incident, finding the true root cause, and then designing a practical solution. You like translating complex regulations into actionable, real-world procedures.

Investigating a series of minor chemical splashes, discovering a systemic issue with PPE storage, and then designing a new, accessible PPE station that reduces incidents.

Continuous Improvement & Learning

You're always looking for better ways to do things, whether it's optimising a waste segregation process or improving training materials. You enjoy staying on top of new regulations and safety technologies.

Researching and proposing a new, more efficient chemical inventory system that saves lab staff time and improves data accuracy, making everyone's life easier and safer.

What frustrates people
  • The 'Researcher Pushback' – dealing with highly educated scientists who believe their specific experiment is an exception to the rules.
  • Budget Battles – having to fight for funds for safety upgrades when they're competing with core research investments.
  • Documentation Fatigue – the sheer volume of paperwork and record-keeping required for compliance can feel overwhelming.
  • Incident Investigation Amnesia – trying to get a clear, consistent story after a near-miss when everyone's memory is a bit fuzzy.
  • The 'Just this once...' requests – being asked to bend critical safety rules for the sake of speed or convenience.
What this role does not give you
  • A quiet, predictable desk job with minimal interaction.
  • Direct authority over research staff; you lead through influence.
  • A role where every single recommendation is immediately adopted without discussion.
  • A path to becoming a hands-on research scientist (this is a support function).

8Who you work with

This role is critical for maintaining a compliant and safe R&D environment, which directly protects our most valuable asset—our people. You'll reduce incident rates, minimise regulatory risks, and ensure our research programmes can continue without interruption due to safety breaches. Honestly, you're a linchpin for operational excellence in the labs.

Inside the business
  • Principal Investigators (PIs) and Research Scientists
  • Lab Managers and Technicians
  • Facilities and Engineering Teams
  • Procurement Department
  • Institutional Biosafety Committee (IBC)
Outside the business
  • Regulatory bodies (e.g., HSE, Environment Agency)
  • Hazardous Waste Disposal Vendors
  • Safety Equipment Suppliers
  • External Auditors

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 5 years of dedicated experience in a laboratory safety role, ideally within an R&D or academic research environment.
  • Demonstrable experience leading incident investigations and implementing effective corrective actions.
  • Proven ability to develop and deliver engaging safety training to scientific staff.
  • Solid understanding of UK health and safety legislation relevant to R&D labs (e.g., COSHH, DSEAR, GMO Contained Use).
  • Experience with at least one EHS management platform and a chemical inventory system.
  • A track record of successfully influencing scientific staff to adopt safer practices.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Risk Quantification & Predictive Modelling

Moving beyond qualitative risk matrices, the ability to quantify risk (e.g., probability x severity) and even predict potential incident hotspots using historical data will become more critical. This allows for more targeted and effective resource allocation for safety interventions.

Quantitative Risk Assessment (QRA) principles · Statistical analysis of incident data · Predictive analytics for hazard identification · Developing leading indicators for safety performan

  • This month: Review literature on QRA and its application in R&D settings.
  • Next quarter: Start collecting more granular data on near-misses and minor incidents to build a richer dataset.
  • Month 3-6: Take an online course in basic statistics or data analysis if you haven't already, focusing on correlation and regression.
  • Month 6-12: Work with a data analyst (if available) to build a simple predictive model for one specific type of lab incident.

Quick win: Start tracking 'near miss' data with more detail (e.g., time of day, specific equipment, type of task) to build a richer dataset for future analysis.

Human Factors & Behavioural Safety Integration

Many incidents aren't just about equipment failure or lack of an SOP; they're about human error, decision-making under pressure, and safety culture. Understanding human factors will be key to designing truly effective safety programmes that address the 'why' behind unsafe behaviours.

Cognitive biases in risk perception · Organisational culture and safety climate · Error reduction strategies (e.g., poka-yoke) · Just Culture principles in incident investigation

  • This month: Read a foundational book on human factors in safety (e.g., 'The Field Guide to Understanding Human Error').
  • Next quarter: During incident investigations, explicitly consider human factors as a potential root cause, not just individual blame.
  • Month 3-6: Propose a small initiative to improve safety culture in one lab, focusing on behavioural aspects (e.g., peer observations).
  • Month 6-12: Seek out training or workshops on behavioural safety or human factors in complex systems.

Quick win: When you're next in a lab, observe how people actually work, not just how the SOP says they should. Try to understand the 'why' behind any deviations.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences and workshops (e.g., IOSH, BOHS, RSC Safety Group) to stay current with best practices and network with peers.
  • Participating in professional safety organisations and their special interest groups (e.g., R&D safety forums).
  • Undertaking continuous professional development (CPD) to maintain and enhance your NEBOSH Diploma and any other certifications.
  • Seeking out opportunities to cross-train in different areas of R&D safety (e.g., if you're a chemistry expert, learn more about biosafety).

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Assisted Regulatory Interpretation & Summarisation

Regulatory bodies are constantly updating guidance, and the sheer volume of text is overwhelming. AI tools are getting incredibly good at quickly summarising complex legal documents and highlighting key changes, saving hours of manual review. Competitors are already using this to stay ahead.

  • Natural Language Processing (NLP) for legal text a
  • Generative AI for summarisation and drafting
  • Prompt engineering for specific regulatory queries
  • Validation of AI outputs (human oversight is still

Data Visualisation & Storytelling with AI

Presenting safety data (incidents, near-misses, audit findings) in a compelling way is crucial for influencing leadership and lab staff. AI can help identify trends in data faster and even suggest visualisations, allowing you to tell a more impactful story with less effort. This means better buy-in for safety initiatives.

  • Automated trend detection in incident logs
  • AI-powered dashboard generation (e.g., Power BI Co
  • Narrative generation from data insights
  • Ethical considerations for data presentation (avoi

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Risk Assessment Methodologies (JHA, FMEA, HAZOP)
  • Chemical Hygiene Plan (CHP) & Exposure Control
  • Biosafety & Containment Principles
  • Root Cause Analysis (RCA)
  • Regulatory Interpretation & Auditing
  • Emergency Response & Crisis Management

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Laboratory Safety Specialist (L2)

    2-3 years

    Skills to master

    • Independent management of chemical inventory, delivering new hire training, drafting incident reports, conducting routine lab inspections, and effectively communicating basic safety requirements.

    You're ready to move on when

    • Consistently delivers high-quality work on routine safety tasks with minimal supervision.
    • Proactively identifies and proposes solutions for common lab safety issues.
    • Has successfully delivered safety training sessions and received positive feedback.
    • Demonstrates a clear understanding of core safety regulations and their application.
  2. 2

    EHS Officer from another industry (e.g., Manufacturing)

    3-5 years (with R&D specific upskilling)

    Skills to master

    • Adapting general EHS knowledge to the unique hazards and culture of R&D labs (e.g., novel chemicals, biosafety, research timelines). Quickly gaining expertise in R&D-specific regulations and risk assessment methodologies.

    You're ready to move on when

    • Has completed specific training or certifications in R&D safety (e.g., biosafety, chemical hygiene).
    • Can articulate the fundamental differences in safety management between their previous industry and R&D.
    • Demonstrates a strong desire and aptitude to learn complex scientific processes and their associated risks.
  3. 3

    Experienced Lab Manager/Technician with Safety Focus

    3-4 years (with formal safety qualification)

    Skills to master

    • Translating hands-on lab experience into formal safety programme design, incident investigation, and regulatory interpretation. Obtaining formal safety qualifications (e.g., NEBOSH Diploma).

    You're ready to move on when

    • Has taken on informal safety leadership roles within their lab (e.g., safety representative).
    • Has completed a NEBOSH Diploma or similar formal safety qualification.
    • Demonstrates a deep understanding of lab processes and the practical challenges of implementing safety controls.

15Where this role leads

The long view: This work can lead to managing a lab safety function, or into wider EHS leadership across an R&D organisation.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Laboratory Safety Specialist is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Maintain health and safety in a scientific or technical workplace, worked against Senior Laboratory Safety Specialist.

Maintain health and safety in a scientific or technical workplace Level 3

Applied to your work in Senior Laboratory Safety Specialist

This unit aims to provide learners with the ability to maintain health and safety in a scientific or technical workplace by applying relevant procedures, identifying potential hazards, and implementing control measures. Learners will also gain an understanding of relevant health and safety legislation, risk assessments, and procedures for handling hazardous materials.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Laboratory Safety Specialist
  • Risk Assessment Methodologies (JHA, FMEA, HAZOP)
  • Chemical Hygiene Plan (CHP) & Exposure Control
  • Biosafety & Containment Principles
  • Root Cause Analysis (RCA)
  • Regulatory Interpretation & Auditing
  • Emergency Response & Crisis Management
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Laboratory Safety Specialist is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. This is a significant step up, moving from leading specific programmes to architecting entire safety systems and serving as a key subject matter expert across multiple R&D areas.

    • Designing and managing the overall lab audit programme, including audit scheduling, scope, and reporting.
    • Serving as the primary subject matter expert for complex regulatory areas (e.g., advanced biosafety, specific chemical regulations).
    • Managing Institutional Biosafety Committee (IBC) protocols and ensuring compliance for high-risk research.
    • Developing and implementing site-wide emergency response plans and leading large-scale drills.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of lab safety work involves poring over documents, sifting through reports, and drafting communications. But what if you could offload some of that grunt work to AI? Imagine having more time for hands-on lab visits, direct researcher engagement, and actual problem-solving.

We're not talking about replacing your judgment or expertise. Instead, think of AI as your super-efficient assistant, helping you cut through the noise, summarise complex information, and get a head start on your reports. It's about giving you back valuable time to focus on what truly matters: making our R&D labs safer.

SOP Compliance Scanner

An AI tool that automatically reviews draft research protocols and SOPs. It'll flag any language that clashes with our established safety policies or regulatory requirements, giving you a head start on reviews before they even hit your desk. Think of it as an extra pair of eyes, but much faster.

Near-Miss Trend Analysis

AI can chew through hundreds of unstructured text-based near-miss reports, identifying systemic risks and hidden correlations that a human might miss. It could tell you, for instance, that a specific piece of equipment is involved in incidents across multiple labs, helping you spot patterns faster for your investigations.

Regulatory Change Summariser

An AI assistant that monitors regulatory bodies (like HSE or the Environment Agency) for new rules or changes to existing ones. It'll give you concise summaries of what's new, what it means for our R&D labs, and even a first draft of required actions. No more sifting through dense legal text for hours.

Instant Incident Report Draft

After an incident, you can use a structured form on a tablet to input key details. AI then generates a comprehensive first draft of the formal investigation report, populating all standard fields. This lets you focus on the actual analysis and root cause identification, not just the admin.

Common questions

Common questions

How do you become a Senior Laboratory Safety Specialist?

Common routes in include Laboratory Safety Specialist (2-3 years), EHS Officer from another industry (e.g., Manufacturing) (3-5 years (with R&D specific upskilling)) and Experienced Lab Manager/Technician with Safety Focus (3-4 years (with formal safety qualification)). Times vary with prior experience.

Where can a Senior Laboratory Safety Specialist progress to?

This role can lead on to Principal EHS Specialist (R&D) (3-5 years), depending on the skills you build.

What new skills matter most for a Senior Laboratory Safety Specialist?

Increasingly, AI-Assisted Regulatory Interpretation & Summarisation and Data Visualisation & Storytelling with AI. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

This job at other levels
More jobs in research and development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills involved transfer well to other regulated industries, such as pharmaceuticals, chemicals or advanced manufacturing. They also suit consulting work focused on R&D safety. A solid grasp of complex hazards and regulatory frameworks is useful across many settings.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Laboratory Safety Specialist plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.