The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Incoming Inspection Yield
The percentage of incoming parts that pass their initial quality checks without any issues. This tells us how good our suppliers are and how well you're spotting problems.
Target · Achieve >99.0% first-pass yield on assigned parts. If you inspect 100 batches of parts in a month and only one batch has a non-conformance, your yield is 99%. We're looking for consistent high performance here.
SCAR Issuance Timeliness
How quickly you document a Supplier Corrective Action Request (SCAR) once a non-conformance is identified. Speed matters here to get the ball rolling on fixes.
Target · 100% of non-conformances documented in a SCAR within 24 hours of identification. You find a batch of faulty components on Monday morning. The SCAR needs to be logged in the system by Tuesday morning. No excuses.
PPAP Document Organisation
The accuracy and completeness of the Production Part Approval Process (PPAP) documents you file and manage. This is about making sure all the paperwork is in order for future reference.
Target · Zero errors found in PPAP document filing and data entry during internal audits. A senior engineer asks for a specific PPAP document from six months ago, and you can find it instantly, complete with all the correct signatures and data. That's success.
Training Module Completion Rate
How consistently you complete your assigned quality training modules and internal process walkthroughs. Learning is a big part of this role.
Target · 100% completion of all mandatory training within specified deadlines (usually 30 days). You're assigned a module on ISO 9001. You complete it, pass the quiz, and apply the concepts in your daily work, all before the deadline.
Adherence to Standard Operating Procedures (SOPs)
How well you follow our established quality procedures for inspection, documentation, and material handling. It's about doing things the right way, every time.
- Your supervisor sees you consistently using the correct forms, following the inspection steps, and accurately logging data without needing constant reminders. Feedback from the Incoming Inspection team confirms you're sticking to the process.
Proactive Learning & Questioning
Your willingness to ask 'why' and seek to understand the underlying reasons for processes and issues, rather than just blindly following instructions. It shows you're engaged.
- You ask thoughtful questions during daily check-ins, bring up potential improvements or observations from the floor, and actively seek out information when you're unsure, rather than making assumptions. You're not afraid to admit you don't know something.
Clear and Concise Communication
How effectively you communicate non-conformances, inspection results, or questions to your supervisor and other team members. We need clarity, especially when things go wrong.
- Your emails are easy to understand, your verbal updates are to the point, and you provide all necessary information without rambling. Other teams don't need to chase you for clarification on basic issues.
Team Collaboration & Support
Your ability to work well with the immediate quality team and other departments, offering help where needed and being a reliable presence.
- You offer to help the Incoming Inspection team when they're swamped, you're a good listener in meetings, and you respond promptly to requests from colleagues. People actually enjoy working with you.
