The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Deviation Closure Rate
The percentage of quality deviations (unplanned departures from a process) that you've investigated and closed within their agreed timeframe.
Target · >95% closed within 30 days If 20 deviations were opened last month, you'd aim to close at least 19 of them by the 30-day mark. We're looking for consistent, timely resolution.
Document Change Order (DCO) Cycle Time
The average time it takes for a document change request, which you've managed, to go from submission to final approval and implementation.
Target · Average cycle time <10 business days You've processed 15 DCOs this quarter. If the average time from start to finish for those was 9 days, you're hitting the mark. It shows you're efficient with essential paperwork.
Batch Record Review Accuracy
The error rate found during your first-pass review of manufacturing batch records, which are critical documents detailing how a product was made.
Target · <2% error rate on first-pass review Out of 100 batch records reviewed, you should ideally catch all but 2 minor errors before they go to the next stage. It's about your eye for detail.
CAPA Effectiveness Check Completion
The percentage of Corrective and Preventive Actions (CAPAs) for which you've completed the required follow-up to verify they actually fixed the problem.
Target · 100% completed on time You've got 10 CAPAs due for an effectiveness check this quarter. You need to make sure you verify all 10 have genuinely solved the issue, not just closed the paperwork.
Problem Identification & Solution Proposing
Your ability to not just spot problems in our QMS or processes, but to actively suggest practical ways to fix them. We don't just want problem-spotters; we want problem-solvers.
- You'll bring issues to your manager with a couple of potential solutions already thought through. You'll be asked for your opinion on how to tackle minor process glitches. People will come to you asking 'how should we deal with this?'
Process Improvement Contributions
How often you identify inefficiencies or areas where our quality processes could be smoother, and then take steps (even small ones) to make them better.
- You'll propose a tweak to a document template that saves five minutes per use. You might suggest a new way to track a specific type of non-conformance. Your ideas get adopted by the team because they genuinely make things easier or more robust.
Stakeholder Collaboration & Communication
How effectively you work with other teams (like Production or Engineering) to get things done, ensuring everyone's on the same page about quality requirements.
- Operations staff will readily provide you with information you need. You'll get clear, concise answers from other departments when you ask for them. You're seen as someone who helps them understand quality, not just dictates rules.
Audit Readiness & Support
Your contribution to keeping our documentation and processes in a state where we're always ready for an audit, and how effectively you support during actual inspections.
- You'll be able to pull requested documents quickly and accurately during an internal audit. Your areas of responsibility will consistently pass internal checks. You'll be a calm, organised presence when external auditors are on site, helping to retrieve information.
