UK

United Kingdom · Operations · Entry Level (0-2 years)

Emergency Ops Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toEmergency Operations Manager
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Emergency Planner · Operations Resilience Assistant · Incident Support Officer

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Emergency Ops Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

This isn't your average desk job, honestly. As an Emergency Ops Coordinator, you're the backbone of our immediate response efforts. You'll be the one making sure all the critical information gets logged correctly, that messages go out to the right people at the right time, and that our Emergency Operations Centre (EOC) is always ready to go. Think of it as being the eyes and ears, and sometimes the hands, for the senior team during an incident. It's a role where you learn the ropes in a high-stakes environment, which is pretty exciting, if we're being honest.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Emergency Management Platforms (e.g., WebEOC, Veoci)Intermediate

Logging incident events, updating status boards, running pre-defined reports, and managing your personal tasks within an active incident.

Mass Notification Systems (e.g., Everbridge, OnSolve)Intermediate

Launching pre-written templates to defined groups and monitoring message delivery and acknowledgements.

GIS & Mapping Software (e.g., Esri ArcGIS, what3words)Basic

Viewing pre-made map layers, searching for addresses, and using basic measurement tools to understand proximity and scale during an incident.

Collaboration & Comms (e.g., MS Teams, Zello PTT)Intermediate

Using channels for real-time updates and file sharing, and proficiently using Push-to-Talk (PTT) etiquette for field communications.

Business Intelligence (e.g., Tableau, Power BI)Basic

Viewing and interacting with existing dashboards to pull key metrics or incident summaries during or after an event.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Incident Log Entry ContentExecute according to template, escalate any ambiguity to supervisor.Independently determine appropriate detail and categorisation, consult on novel situations.Define logging standards and review entries for consistency and completeness.
Mass Notification LaunchLaunch pre-approved messages to defined groups upon explicit authorisation.Select appropriate pre-written template and target audience based on incident type, seek final approval.Authorise notification content and target groups, or delegate with clear parameters.
EOC Equipment ReadinessPerform checks based on checklist, report any issues to supervisor.Troubleshoot minor equipment issues, propose solutions for recurring problems.Approve equipment procurement, define readiness standards and maintenance schedules.
Information Sharing within EOCProvide information as requested by supervisor or incident team members.Proactively identify and share relevant information with appropriate sections of the EOC.Define information flow protocols and ensure all sections have necessary situational awareness.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Incident Log Accuracy
Percentage of incident log entries that are complete, accurate, and correctly categorised.
Target · 98% accuracy

After a Level 2 EOC activation, 196 out of 200 log entries were perfectly recorded, hitting 98%.

Mass Notification Launch Time
Time taken to launch pre-approved mass notifications after receiving authorisation.
Target · Under 5 minutes

Authorisation for a site evacuation message came in at 10:03, and the message was sent at 10:07 – that's 4 minutes, hitting the target.

EOC Readiness Check Completion
Percentage of monthly EOC readiness checklists (equipment, comms, supplies) completed on time and without critical issues.
Target · 100% completion

All 15 items on the EOC readiness checklist were verified and signed off by the 25th of the month, every month, for the last quarter.

Information Request Fulfilment Rate
Percentage of routine information requests (e.g., pulling a specific report, finding a document) from the incident team fulfilled within agreed timescales.
Target · 95% on-time fulfilment

During an exercise, 19 out of 20 requests for resource status reports were provided within the 15-minute agreed window.

Situational Awareness Contribution
How effectively you contribute to the Common Operating Picture (COP) by providing timely and relevant information.
  • Incident Commander or Planning Section Chief frequently references information you've provided
  • your updates are consistently clear and concise
  • you anticipate information needs rather than just reacting.
Team Collaboration & Support
Your ability to work smoothly with the wider incident response team, offering support and taking direction effectively.
  • Positive feedback from colleagues in After-Action Reviews
  • you're seen as a reliable and helpful presence in the EOC
  • you proactively offer assistance when your primary tasks are complete.
Adherence to Protocols
How consistently you follow established emergency procedures, checklists, and communication protocols.
  • No deviations from standard operating procedures (SOPs) identified in reviews
  • your actions align perfectly with the Incident Action Plan (IAP)
  • you can clearly articulate the 'why' behind a procedure when asked.
Learning & Development Engagement
Your proactive engagement with training, exercises, and feedback to improve your skills.
  • You actively participate in hotwashes and AARs
  • you seek out opportunities to learn new systems or processes
  • you demonstrate clear improvement in areas identified for development after exercises.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference

You'll see the direct impact of your accurate log entries and timely notifications on the incident's progression. Knowing you helped get the right resources to the right place, or kept people informed, will be a big driver.

Hearing the Incident Commander thank the team for clear comms, knowing your notification launches were key to that.

Learning and Growing Under Pressure

Every incident, every exercise, is a learning opportunity. You'll be constantly picking up new skills, understanding complex situations, and seeing how a large organisation responds to challenges. It's a steep but incredibly rewarding learning curve.

Successfully navigating a complex information request during a live incident, then reflecting on how you'd do it even faster next time.

Being Part of a Close-Knit Team

Emergency operations often forge strong bonds. You'll work closely with a dedicated group of professionals, supporting each other through demanding situations. There's a real sense of camaraderie when you're all working towards a common, critical goal.

The shared relief and debrief 'hotwash' after a successful incident resolution, knowing you all pulled through together.

What frustrates people
  • The 'hurry up and wait' nature of emergency response – intense bursts of activity followed by periods of monitoring.
  • Dealing with outdated information or systems that aren't quite as 'cutting-edge' as you'd like.
  • The occasional 2 AM call for something that turns out to be minor, but still needs checking.
  • Having to chase people for information during an incident when they're already busy.
What this role does not give you
  • A predictable 9-to-5 schedule – incidents don't care about your plans.
  • A quiet, solitary work environment – the EOC can be loud and busy.
  • The chance to make high-level strategic decisions from day one – you'll be executing, not strategising, at this level.

6Who you work with

This role directly supports the operational resilience of the organisation. Your accurate logging and timely communications mean that critical decisions are based on the correct information, helping to minimise disruption and financial impact during an emergency. Frankly, you're helping us keep the lights on and our people safe when things get tough. A well-managed incident response, starting with solid coordination, protects our reputation and ensures we meet our commitments to customers and regulators.

Inside the business
  • Emergency Operations Manager
  • Operations Team Leads
  • Facilities Management
  • IT Support
Outside the business
  • Emergency Services (Police, Fire, Ambulance)
  • Local Authorities (Council)
  • Key Suppliers (during an incident)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A genuine interest in emergency management and operational resilience – you don't need years of experience, but you need to be keen to learn.
  • Proven ability to follow instructions accurately and meticulously, especially when under time pressure.
  • Strong organisational skills; you can keep track of multiple pieces of information and manage your tasks effectively.
  • Comfortable with technology and quick to pick up new software (we'll teach you our specific platforms, but you need to be tech-savvy).
  • The ability to remain calm and focused in potentially stressful or chaotic situations.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced GIS & Mapping Application

As you get more comfortable, you'll need to do more than just view maps. Being able to quickly create custom map layers or pull specific data points will be invaluable for situational awareness.

Creating custom map layers for specific incidents · Integrating real-time data feeds (e.g., traffic, w · Performing basic spatial analysis (e.g., identifyi · Exporting map data for presentations

  • This week: Spend an hour exploring all the features of our GIS software, beyond what you typically use.
  • This month: Try to create a simple custom map showing a hypothetical incident and key assets.
  • Month 2: Look for online tutorials or courses on advanced GIS functions relevant to emergency management.
  • Month 3: Present a 'what if' scenario using a custom map you've created to your manager.

Quick win: Offer to create a custom map for an upcoming exercise, even if it's just a basic one, to get hands-on experience.

Mass Notification System Optimisation

You'll move from simply launching messages to understanding *why* certain messages work better than others, and how to improve our communication strategy. It's about getting more effective with our outreach.

Analysing message delivery rates and acknowledgeme · Segmenting contact databases for targeted messagin · Designing effective message content for different · Understanding system reporting and analytics

  • This week: Review the reports from past mass notifications – what worked, what didn't?
  • This month: Work with your manager to understand how our contact groups are structured and why.
  • Month 2: Suggest a small improvement to a pre-written message template based on best practices.
  • Month 3: Take a deep dive into the system's analytics features to understand performance.

Quick win: Proactively review and suggest minor updates to our existing notification templates for clarity or conciseness.

9Staying current once you are in

What people here do to keep up
  • Participate actively in all internal emergency exercises and drills, treating them as real learning opportunities.
  • Seek out opportunities to shadow more senior team members during incident activations (where appropriate and safe).
  • Engage with online courses or webinars on emergency management best practices and new technologies.
  • Join relevant professional groups or forums to learn from others in the field.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: AI-Assisted Information Synthesis

AI is getting smarter at sifting through vast amounts of data and summarising it. For us, this means less manual reading of reports and more time understanding the actual situation. Analysts who figure this out will be much more efficient.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Emergency Ops Coordinator

5 units that map to this job, from the qualifications that cover it.

  1. Respond to the needs of emergency service usersSFJ Awards · covers 4 of 10 standardsLevel 3
  2. Principles of emergency contact handlingSFJ Awards · covers 3 of 10 standardsLevel 3
  3. Dealing with emergency incidentsNCFE · covers 2 of 10 standardsLevel 3
  4. Knowledge of roles and responsibilities in the emergency servicesSkills and Education Group Awards · covers 2 of 10 standardsLevel 2
  5. Assist in the control of incidents and emergenciesNCFE · covers 1 of 10 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Assisted Information Synthesis

AI is getting smarter at sifting through vast amounts of data and summarising it. For us, this means less manual reading of reports and more time understanding the actual situation. Analysts who figure this out will be much more efficient.

  • Prompt engineering for summarisation tools
  • Understanding AI's limitations (hallucinations)
  • Validating AI-generated summaries against raw data
  • Using AI for sentiment analysis in public communic

Digital Collaboration & Remote EOC Tools

Incidents don't always happen when everyone's in the office. The ability to effectively participate in and support a virtual EOC is becoming critical. We need to be able to operate from anywhere.

  • Advanced features of MS Teams (breakout rooms, sha
  • Virtual incident mapping and data sharing tools
  • Ensuring secure remote access to critical systems
  • Best practices for virtual meeting etiquette and e

What you’ll use

Skills this role draws on

Technical

  • Incident Command System (ICS) Basics
  • Emergency Operations Centre (EOC) Protocols
  • After-Action Reporting (AAR) Principles
  • Threat and Hazard Awareness

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Coordinator

    1-2 years

    Skills to master

    • Organisation, attention to detail, managing multiple tasks, basic IT proficiency, clear communication, working under deadlines.

    You're ready to move on when

    • Consistently manages administrative tasks with high accuracy and efficiency.
    • Demonstrates initiative in improving office processes or support functions.
    • Receives positive feedback on reliability and ability to follow instructions.
    • Shows a keen interest in the wider operations of the business.
  2. 2

    Customer Service Representative

    1-2 years

    Skills to master

    • Calm under pressure, problem-solving, active listening, clear communication (especially during difficult calls), quick data entry, empathy.

    You're ready to move on when

    • Handles challenging customer interactions with composure and professionalism.
    • Effectively escalates complex issues and accurately documents interactions.
    • Consistently meets service level agreements and customer satisfaction targets.
    • Expresses a desire to apply problem-solving skills in a more operational, critical context.
  3. 3

    Volunteer Emergency Responder (e.g., St John Ambulance, Coastguard)

    1-3 years (volunteer experience)

    Skills to master

    • Incident scene support, following protocols, teamwork, basic first aid, communication in high-stress situations, understanding chain of command.

    You're ready to move on when

    • Active participation in emergency response activities and training.
    • Demonstrates understanding of incident management principles.
    • Receives positive feedback on reliability and ability to perform under pressure.
    • Clearly articulates lessons learned from real-world or exercise scenarios.

11Where this role leads

The long view:This role is a fantastic starting point for a career where you genuinely make a difference. The path isn't always linear, but if you're dedicated, keen to learn, and thrive in a challenging environment, the opportunities to grow and take on more responsibility are definitely here.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Emergency Ops Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Emergency Ops Specialist

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Respond to the needs of emergency service usersLevel 3

Applied to your work in Emergency Ops Coordinator

This unit aims to equip learners with the skills to communicate effectively with emergency service users, manage interactions, and assess and act on information according to organisational procedures, regulations and legislation.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Emergency Ops Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Incident Log AccuracyPercentage of incident log entries that are complete, accurate, and correctly categorised.After a Level 2 EOC activation, 196 out of 200 log entries were perfectly recorded, hitting 98%.98% accuracy
  • Mass Notification Launch TimeTime taken to launch pre-approved mass notifications after receiving authorisation.Authorisation for a site evacuation message came in at 10:03, and the message was sent at 10:07 – that's 4 minutes, hitting the target.Under 5 minutes
  • EOC Readiness Check CompletionPercentage of monthly EOC readiness checklists (equipment, comms, supplies) completed on time and without critical issues.All 15 items on the EOC readiness checklist were verified and signed off by the 25th of the month, every month, for the last quarter.100% completion
  • Information Request Fulfilment RatePercentage of routine information requests (e.g., pulling a specific report, finding a document) from the incident team fulfilled within agreed timescales.During an exercise, 19 out of 20 requests for resource status reports were provided within the 15-minute agreed window.95% on-time fulfilment
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Emergency Ops Coordinator to Emergency Ops Specialist, and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Emergency Ops Specialist→ your design
Where this takes you

This role is a fantastic starting point for a career where you genuinely make a difference. The path isn't always linear, but if you're dedicated, keen to learn, and thrive in a challenging environment, the opportunities to grow and take on more responsibility are definitely here.

See Your Progress GrowIllustration
Emergency Ops Coordinator
  • Incident Command System (ICS) Basics
  • Emergency Operations Centre (EOC) Protocols
  • After-Action Reporting (AAR) Principles
  • Threat and Hazard Awareness
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Emergency Ops Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Emergency Ops Specialist

    2-3 years in current role

    Level 2 (Mid-Level)

    • Drafting Incident Action Plans (IAPs) for smaller incidents.
    • Managing the entire contact database for mass notifications.
    • Facilitating small-scale tabletop exercises.
    • Building custom dashboards in BI tools for After-Action Reviews.
Working with AI on the job

Working with AI

Where AI is starting to help

Imagine having a super-smart assistant who helps you cut through the noise during an emergency. That's what AI can do for you in this role. It's not about replacing you; it's about making your critical work faster, more accurate, and frankly, a bit less stressful.

In Emergency Operations, every second counts. AI tools are becoming incredibly good at handling repetitive tasks, sifting through massive amounts of data, and even drafting initial reports. For an Emergency Ops Coordinator, this means you can spend less time on the mundane and more time on the truly important human elements of incident response.

Automated Log Entry Suggestions

AI can listen to emergency radio traffic or transcribe phone calls, then suggest pre-formatted log entries in WebEOC. You'll just need to review and approve, significantly speeding up documentation during a fast-moving incident.

Smart Notification Drafting

Given a few keywords about an incident, AI can draft initial versions of mass notification messages (e.g., 'shelter in place', 'road closure'). This means less time staring at a blank screen and more time getting critical messages out.

Real-Time Information Summaries

AI tools can monitor multiple news feeds, social media, and internal reports, then provide you with concise, real-time summaries of emerging threats or public sentiment. This helps you contribute to the Common Operating Picture much faster.

EOC Readiness Checklist Automation

Use AI-powered voice assistants or simple apps to log your monthly EOC readiness checks. It can flag overdue items, suggest reordering supplies, and even draft a summary report for your manager, saving you admin time.

Common questions

Common questions

How do you become an Emergency Ops Coordinator?

Common routes in include Administrative Assistant / Office Coordinator (1-2 years), Customer Service Representative (1-2 years) and Volunteer Emergency Responder (e.g., St John Ambulance, Coastguard) (1-3 years (volunteer experience)). Times vary with prior experience.

Where can an Emergency Ops Coordinator progress to?

This role can lead on to Emergency Ops Specialist (2-3 years in current role), depending on the skills you build.

What level is an Emergency Ops Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for an Emergency Ops Coordinator?

Increasingly, AI-Assisted Information Synthesis and Digital Collaboration & Remote EOC Tools. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows an Emergency Ops Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming an Emergency Ops Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Operations

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here – calm under pressure, meticulous documentation, rapid communication, and understanding complex operational workflows – are highly transferable. You could move into roles in general Operations Management, Project Management, Risk Management, or even Security Operations in a wide range of industries, from logistics to finance to public services.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.