The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Cost of Poor Quality (COPQ) Reduction
The total cost associated with defects, rework, scrap, warranty claims, and customer returns across all global operations.
Target · Achieve a verified 15-20% year-over-year reduction in total COPQ, contributing £2M-£5M+ to the bottom line. Leading a global programme that cuts warranty claims by £3M in 12 months, or reducing internal scrap rates by 2% across all manufacturing sites, saving £2M annually.
Global Regulatory Compliance & Audit Performance
Maintaining 100% compliance with all relevant international quality standards (e.g., ISO 9001, industry-specific regulations) and minimising external audit findings.
Target · Zero major non-conformances in all external ISO and regulatory audits across all global sites. Reduce minor findings by 50% year-over-year. Successfully guiding 15 global sites through their ISO 9001 recertification with no major findings, or proactively addressing a new FDA regulation to ensure all relevant operations are compliant six months ahead of the deadline.
Key Supplier Quality Performance
The overall quality performance of our critical global suppliers, measured by incoming quality rates, defect rates, and on-time delivery of quality materials.
Target · Improve the average 'Quality Scorecard' rating for our top 50 strategic suppliers from 85% to 95% within 18 months, reducing incoming material defects by 30%. Working with Supply Chain to implement a new supplier development programme that eliminates a recurring critical component defect, preventing £1M in potential rework costs and production delays.
Product Launch Quality (First Pass Yield)
The percentage of products that pass all quality checks on the first attempt during new product introduction (NPI) across our global manufacturing footprint.
Target · Achieve an average First Pass Yield (FPY) of >98% for all new product launches within the first three months of production, globally. Overseeing the NPI quality plan for a new flagship product, ensuring all 5 global launch sites hit 99% FPY from day one, avoiding costly early-life failures and customer dissatisfaction.
Strategic Influence & Executive Trust
Your ability to influence C-suite decisions, shape overall business strategy, and be seen as a trusted advisor on all matters related to quality and operational risk.
- Regularly invited to contribute to board-level strategic planning sessions. Your input is actively sought on major investment decisions, M&A due diligence, and new market entries. You're the first call when a major operational challenge or regulatory concern arises. Your recommendations on quality investments are consistently adopted by the executive team.
Global Quality Culture & Talent Development
Fostering a proactive, preventative quality culture across the entire organisation, and effectively developing the next generation of quality leaders within your global team.
- High engagement scores in quality-related training programmes across all regions. Strong internal promotion rates within the quality function. Your direct reports are seen as high-potential leaders across the business. Quality is embedded in daily operational discussions, not just seen as a separate 'departmental' concern. You'll see a noticeable shift in how teams across the business talk about and prioritise quality.
Risk Anticipation & Mitigation
Your foresight in identifying potential quality risks (regulatory, operational, reputational) before they become major issues, and implementing robust mitigation strategies.
- Proactive identification of emerging regulatory changes, with clear plans in place well before deadlines. Successful implementation of FMEA programmes that prevent significant failures. Minimal 'surprise' quality issues that impact production or customer satisfaction. You're consistently ahead of the curve, not playing catch-up.
