United Kingdom · Operations · Senior (5-8 years)

Senior Aviation Operations Manager

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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Experience bandSenior (5-8 years)
Direct reportsNo direct reports
Reports toOperations Duty Manager
UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Operations Shift Supervisor · Senior Operations Controller · Flight Operations Lead

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

Pearson BTEC Level 3 Diploma in Aviation Operations (QCF) Pearson Education Ltd · Level 3 · covers 2 of 10 standards

Pearson BTEC Level 3 Subsidiary Diploma in Aviation Operations (QCF) Pearson Education Ltd · Level 3 · covers 2 of 10 standards

Pearson BTEC Level 3 Certificate in Aviation Operations (QCF) Pearson Education Ltd · Level 3 · covers 2 of 10 standards

OTHM Level 4 Diploma in Airline, Airport and Aviation Management OTHM Qualifications · Level 4 · covers 1 of 10 standards

FAQ Level 3 Diploma in the Principles of Aviation Operations Control (RQF) Future (Awards and Qualifications) Ltd · Level 3 · covers 1 of 10 standards

NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge) NCFE · Level 2 · covers 2 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Airfield Operations Pearson BTEC Level 3 Diploma in Aviation Operations (QCF)

Airline Operations OTHM Level 4 Diploma in Airline, Airport and Aviation Management

Flight Time Limitations, Duty Management, and Fatigue Risk in Aviation Operations FAQ Level 3 Diploma in the Principles of Aviation Operations Control (RQF)

Support flight operations NCFE Level 2 Certificate in Aviation Operations on the Ground (Knowledge)

The future skills this job leans on

AI Fluency working with AI as a thinking partner

Data Fluency turning numbers into a decision

Foresight Fluency seeing round the corner

Systems Fluency seeing the whole picture

Start my Senior Aviation Operations Manager plan, free

Your Plan Illustration

Built for Senior Aviation Operations Manager

4 units that map to this job, from the qualifications that cover it.

Airfield Operations Pearson Education Ltd · covers 2 of 10 standards Level 3
Airline Operations OTHM Qualifications · covers 1 of 10 standards Level 4
Flight Time Limitations, Duty Management, and Fatigue Risk in Aviation Operations Future (Awards and Qualifications) Ltd · covers 1 of 10 standards Level 3
Support flight operations NCFE · covers 2 of 10 standards Level 2

These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Aviation Operations Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

Advanced Prompt Engineering for Operational AI
Data-Driven Decision Making with Real-time Analytics

Why each one is rising

The future skills this job leans on

AI Fluencyworking with AI as a thinking partner
Data Fluencyturning numbers into a decision
Foresight Fluencyseeing round the corner
Systems Fluencyseeing the whole picture

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Aviation Operations Manager plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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3What this role really is

A Senior Aviation Operations Manager holds the fort during a shift, making sure aircraft fly safely, on time, and within all the rules. The job means leading the team that keeps flights moving, especially when things get difficult. It calls for quick, sound decisions that keep the network stable and passengers moving, while staying calm under pressure. It carries direct responsibility for the safe and efficient running of the daily flight programme.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

LIDO/Flight 4D (or similar Flight Planning System) Expert

Generating, filing, amending, and optimising complex flight plans for your shift, including re-routes during IROPS. You'll be troubleshooting data link issues and training juniors on its use.

AIMS (Airline Information Management System) / Sabre CrewTrac (or similar Crew Management System) Advanced

Managing complex crew pairings during IROPS, building efficient rosters for your shift, running 'what-if' scenarios for FTL compliance, and processing significant schedule changes.

AMOS / TRAX (or similar M&E / Maintenance System) Advanced

Coordinating with maintenance control to clear defects, understanding the operational impact of MEL/CDL items on aircraft performance and dispatch, and making informed decisions based on aircraft status.

Baldwin SMS / Vistair SafetyNet (or similar Safety Management System) Expert

Conducting risk assessments, leading incident investigations within the platform, analysing safety trends specific to your shift, and ensuring all safety reports are accurately logged and actioned.

Microsoft Power BI / Tableau (or similar Operations Dashboards) Advanced

Building ad-hoc reports, drilling down into OTP data to find root causes of delays on your shift, and presenting findings to the Duty Manager or other departments. You'll be the data detective.

SITA/ARINC ACARS / Slack/MS Teams (or similar Communication & Messaging) Expert

Composing complex, precise ACARS messages during emergencies or IROPS, and expertly managing internal OCC communication channels (Slack/Teams) to ensure clear, rapid information flow on your shift.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
Flight Plan Amendments	Propose amendments to supervisor for review and approval.	Independently execute standard amendments; consult supervisor for complex re-routes.	Full authority for complex re-routes and optimisations within regulatory limits; inform Duty Manager of significant changes.
IROPS Recovery Actions (e.g., Diversions, Cancellations)	Identify potential IROPS and escalate to supervisor for action.	Propose and execute recovery plans for minor disruptions (e.g., minor delay management); escalate diversions/cancellations.	Lead and execute recovery plans for moderate IROPS (e.g., local weather, technical issues) including diversions (with Duty Manager consultation for large financial impact) and significant crew changes. Consult Duty Manager for network-wide impact or major cancellations.
Crew Legality & FTL Management	Check crew legality against flight plan; report potential FTL breaches to supervisor.	Manage routine crew changes to maintain FTL compliance; escalate complex FTL issues.	Lead complex crew re-rostering during IROPS to ensure FTL compliance; make real-time decisions on crew swaps or standbys. Accountable for FTL compliance on shift.
Maintenance Issue Resolution (MEL/CDL)	Look up aircraft status and MEL/CDL items; report to supervisor.	Coordinate with Maintenance Control to clear defects; understand basic MEL impact on flight.	Coordinate complex defect rectification with Maintenance Control; make operational decisions on MEL/CDL impact on flight performance and dispatchability. Consult Duty Manager for AOG situations or significant fleet impact.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Shift On-Time Performance (A14)

The percentage of flights on your shift departing within 14 minutes of their scheduled time.

Target · Achieve 85% or better on average for your assigned shifts.

If your shift has 50 departures, and 43 leave within 14 minutes, that's 86% OTP. We're looking for consistent performance, not just one good day.

Reactionary Delay Minutes Reduction

Minimising the delays caused by previous disruptions (e.g., an inbound delay causing an outbound delay).

Target · Reduce reactionary delay minutes by 5% quarter-over-quarter for your shifts.

If a weather delay causes a 60-minute inbound delay, but your team manages to turn the aircraft around with only a 30-minute outbound delay, you've saved 30 reactionary minutes.

Regulatory Compliance Incidents

The number of incidents on your shift related to breaches of Flight Time Limitations (FTL), Minimum Equipment List (MEL) procedures, or other aviation regulations.

Target · Zero Level 1 or Level 2 findings during your shifts.

An FTL breach where a crew member flies beyond their legal duty period would be a critical failure. We expect you to catch these before they happen, or manage the situation to prevent a breach.

Mentee Progression Rate

The number of junior Operations Controllers you've mentored who successfully progress to the next level.

Target · Successfully mentor two L1 controllers to L2 promotion within 18 months.

If you take on two new controllers, we'd expect them to be ready for more independent work and potentially a promotion within a year and a half, thanks to your guidance.

Effective IROPS Management

How well you lead your shift through irregular operations (like severe weather or system outages), maintaining control and making sound decisions.

You'll be the calm voice on the crisis call, clearly delegating tasks and communicating status updates. We'll see this in post-incident reviews, where your decision-making process is clear, logical, and minimises disruption. Feedback from the Duty Manager or other departments will highlight your ability to 'keep the wheels on' when things get tough.

Proactive Problem Solving

Identifying potential issues before they escalate and taking preventative action.

You're the one who spots a potential crew timing out three flights ahead and proactively works with Crewing to find a solution. Or you notice a weather front developing and start pre-planning diversions before ATC even issues a warning. This means fewer surprises and less firefighting for your team.

Team Leadership & Morale

Your ability to guide, support, and motivate your shift team, especially during high-pressure situations.

Your team feels supported and knows what's expected of them. You're approachable for questions and quick to offer help. We'll see low error rates from your mentees, positive feedback in 360-degree reviews, and a general sense of calm and efficiency on your shift, even when it's busy. People will want to work on your shift, frankly.

Stakeholder Communication & Coordination

How clearly and concisely you communicate operational status and decisions to internal and external teams.

Other departments (like Commercial or Maintenance) understand the operational picture because you've explained it clearly, without jargon. You get relevant teams on the same page quickly during disruptions. This means fewer follow-up questions and better collaboration, which is crucial when every minute counts.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy

Solving Complex, High-Stakes Puzzles

Every shift brings a new set of variables: weather, crew, maintenance, ATC. You'll spend your time figuring out how to keep the entire operation moving, often with incomplete information and tight deadlines. It's like a real-time strategy game where the stakes are actual aircraft and people.

A sudden runway closure at Heathrow means you need to re-route three inbound flights, find new parking, ensure crews don't 'time out', and communicate with hundreds of passengers, all within an hour. That's your kind of challenge.

Ensuring Safety and Compliance

You'll get a deep satisfaction from knowing that your meticulous attention to detail and adherence to procedures directly contributes to the safety of thousands of passengers and crew. Every decision you make has safety at its core, and you're the last line of defence for your shift.

Catching a potential Flight Time Limitation (FTL) breach for a crew member before it happens, or ensuring an aircraft with an MEL item is still legally and safely despatched, gives you a real sense of purpose.

Leading and Developing a Team

You'll enjoy guiding junior controllers, helping them navigate tricky situations, and seeing them grow in confidence and capability. You're not just managing flights; you're building the next generation of operational talent. Their success is your success, frankly.

Mentoring a new controller through their first major IROPS event, providing clear instructions, and debriefing them afterwards to help them learn and improve.

What frustrates people

The 'domino effect': Watching a single 30-minute weather delay at a major hub cascade through the system, causing crew, aircraft, and passenger chaos for the next 18 hours, despite your best efforts.
Battling with the Commercial team who sold a charter flight with a 45-minute turnaround time, not understanding it's operationally impossible and leaves zero room for error.
The 3 AM phone call about an issue that absolutely could have waited, ruining your first chance at sleep in two days.
The immense pressure of making a multi-million pound decision (like cancelling a long-haul flight) in under 5 minutes with incomplete weather data, and then having to justify it.
Being blamed by senior management for poor OTP when the root cause is chronic understaffing in ground handling, which is completely outside your control.
The soul-crushing paperwork and investigation process after a major incident, even when your team performed perfectly and followed every procedure to the letter.
Trying to coordinate with a third-party ground handler at a remote airport who is unresponsive and causing a creeping delay, making you feel helpless.

What this role does not give you

A predictable 9-to-5 schedule; this is a shift-based role, and IROPS don't care about your weekend plans.
A quiet, calm work environment; the OCC is a buzzing, high-energy place, especially during disruptions.
Complete control over all variables; you're often reacting to external events, not dictating them.
Immediate gratification for every solution; sometimes, the best you can do is mitigate a bad situation, not solve it perfectly.

8Who you work with

This role directly impacts our daily operational reliability, safety record, and on-time performance (OTP). Your decisions on a shift can prevent minor delays from becoming major disruptions, saving hundreds of thousands in reactionary costs and protecting our brand reputation. You're essentially the guardian of our operational integrity for your entire shift.

Inside the business

Operations Duty Manager (your direct boss)
Crewing Department (for crew legality and rostering)
Maintenance Control (for aircraft technical issues)
Commercial and Customer Service teams (for passenger impact)
Airport Station Managers (for ground operations)

Outside the business

Air Traffic Control (ATC)
Airport Authorities
Third-party Ground Handlers
Fuel Suppliers

9What you need before you start

Not a wish list. The things you would be expected to already have.

Proven experience as an Operations Duty Officer or similar mid-level role, where you've independently managed a set of flights and handled minor disruptions.
A valid ICAO/CAA Flight Dispatcher Licence, or an equivalent national Operations Controller certification, demonstrating foundational knowledge.
A strong track record of making sound operational decisions under pressure, with a clear understanding of safety and regulatory compliance.
Experience in mentoring or informally guiding junior team members, showing a readiness to lead.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Optimisation Techniques in Flight Planning Systems

Fuel costs and environmental pressures mean we need to squeeze every ounce of efficiency from our flight plans. You'll need to understand and apply advanced algorithms, not just basic routing.

Cost Index Optimisation · Wind Optimisation Algorithms · ETOPS/EDTO Planning · Performance-Based Navigation (PBN)

This week: Review the advanced settings and options in LIDO/Flight 4D that you don't typically use.
This month: Shadow a Flight Dispatcher specialising in long-haul or complex routes to understand their optimisation strategies.
Month 2: Propose a specific flight route change that could save fuel, backed by data from the flight planning system.
Month 3: Participate in a vendor workshop or webinar on the latest flight planning system features and optimisation techniques.

Quick win: Start questioning why a particular route was chosen for a flight. What were the alternatives? What was the cost index?

Integration & Customisation of Crew Management Systems

Crewing is often the most complex part of IROPS. Future roles will require you to not just use the system, but to understand its underlying logic and how it integrates with other platforms, potentially even suggesting customisations.

API Integrations (Basic Understanding) · Rostering Algorithm Logic · User Acceptance Testing (UAT) · Regulatory Rule Engine Configuration

This week: Spend time with the Crewing team to understand their challenges and how they use the system for complex rostering.
This month: Ask to be involved in any upcoming system updates or testing for AIMS/Sabre CrewTrac.
Month 2: Document a common IROPS scenario and propose how the crew system could better support its recovery.
Month 3: Research alternative crew management systems and their key differentiating features.

Quick win: Offer to help the Crewing team with a complex roster problem during a quiet period. Learn their pain points.

11Staying current once you are in

What people here do to keep up

Regularly attend industry webinars and conferences on aviation operations, safety, and new technologies. Stay current, because the industry moves fast.
Participate in cross-departmental projects or working groups, particularly those focused on improving operational efficiency or safety. This helps you understand the bigger picture.
Seek out opportunities to mentor junior colleagues, even informally. Teaching others solidifies your own understanding and hones your leadership skills.
Undertake continuous learning in areas like advanced meteorology, aircraft systems, or specific regulatory updates. Aviation is a lifelong learning journey.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced Prompt Engineering for Operational AI

AI tools are becoming integral to operational decision support. Being able to 'speak' to these systems effectively will differentiate top performers. Competitors are already using AI to draft reports and analyse scenarios in minutes, not hours.

Context Windows & Token Limits
Temperature Settings for Operational Tasks
RAG (Retrieval Augmented Generation) for Internal SOPs
Output Validation & Hallucination Detection

Data-Driven Decision Making with Real-time Analytics

The volume and velocity of operational data are exploding. Simply looking at dashboards isn't enough; you'll need to interpret live data streams to make predictive decisions and lead your team in a truly proactive way.

Predictive Modelling Basics
Real-time Data Visualisation
Anomaly Detection
A/B Testing Operational Changes

13What you’ll use

What you’ll use

Skills this role draws on

Technical

Safety Management Systems (SMS)
Irregular Operations (IROPS) Management
Flight Time Limitations (FTL) Regulations
On-Time Performance (OTP) Analysis
Fuel & Cost Index Optimisation
Threat and Error Management (TEM)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
From Operations Duty Officer (Internal Promotion)
2-4 years as an Operations Duty Officer (L2)
Skills to master
- Independent IROPS management for minor disruptions, effective communication with external stakeholders, basic root cause analysis, informal guidance of new joiners.
You're ready to move on when
- Consistently meets OTP and compliance targets for assigned flights.
- Proactively identifies and resolves issues before escalation.
- Receives positive feedback from peers and supervisor on problem-solving and reliability.
- Demonstrates a clear understanding of network-wide operational impacts.
2
From Senior Operations Controller (External Hire)
5-8 years in a similar role at another airline or ground handler
Skills to master
- Adaptability to our specific operational procedures and systems, rapid integration into our safety culture, understanding of our airline's network and fleet specifics.
You're ready to move on when
- Proven track record of leading shifts and managing IROPS in a comparable operational environment.
- Strong references highlighting leadership and decision-making capabilities under pressure.
- Demonstrates quick learning ability during onboarding and system training.
- Shows initiative in understanding our internal processes and stakeholder relationships.
3
From Flight Dispatcher (External Hire)
5-8 years as a Flight Dispatcher with significant operational control experience
Skills to master
- Broader understanding of OCC functions beyond flight planning, shift leadership and team management, IROPS recovery coordination across multiple departments.
You're ready to move on when
- Demonstrated ability to make real-time operational decisions impacting flight safety and efficiency.
- Strong understanding of FTL and regulatory compliance from a dispatch perspective.
- Shows potential for leadership and coordination in a multi-functional OCC environment.
- Proactive in learning our specific crew management and maintenance systems.

15Where this role leads

The long view: This role can lead to running an Operations Control Centre, or into wider operations or flight operations leadership across an airline.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Aviation Operations Manager is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Airfield Operations, worked against Senior Aviation Operations Manager.

Airfield Operations Level 3

Applied to your work in Senior Aviation Operations Manager

This unit aims to provide learners with a comprehensive understanding of airfield operations, encompassing training requirements, monitoring procedures, planning considerations, and effective communication protocols. Upon completion, learners will be able to explain the essential elements for safe and efficient operation within the airfield environment.

How the thinking builds

1 Remember
2 Understand
3 Apply
4 Analyse
5 Evaluate
6 Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

Start my Senior Aviation Operations Manager plan, free

See Your Progress Grow Illustration

Senior Aviation Operations Manager

Safety Management Systems (SMS)
Irregular Operations (IROPS) Management
Flight Time Limitations (FTL) Regulations
On-Time Performance (OTP) Analysis
Fuel & Cost Index Optimisation
Threat and Error Management (TEM)

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Aviation Operations Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Operations Duty Manager (L4)
3-5 years as a Senior Aviation Operations Manager

You'll move from leading a shift to leading the entire operational control function for a given period, with ultimate authority for network stability and major incident management.
- Advanced Network Optimisation Understanding how to balance competing demands across the entire flight programme.
- Budgetary Oversight (input/recommendation) Contributing to the OCC budget planning and resource allocation.
- Regulatory Liaison Direct interaction with aviation authorities during audits or incident investigations.
- System Architecture Understanding A deeper grasp of how operational systems integrate and can be improved.

Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of your day as a Senior Aviation Operations Manager is spent sifting through data, coordinating manually, and drafting reports. What if you could get back a significant chunk of that time? Our AI Productivity Hub isn't about replacing you; it's about giving you superpowers to manage your shift more effectively and make smarter decisions faster.

Imagine having an intelligent co-pilot that handles the grunt work, flags critical issues before they escalate, and even drafts your incident reports. That's the reality we're building. You'll use these tools to keep your team focused on the big picture – safety and smooth operations – while the AI takes care of the tedious, time-consuming tasks.

Automated IROPS Recovery Scenarios

When a major disruption hits your shift, AI instantly analyses crew legality, aircraft maintenance status, passenger connections, and airport slots. It then proposes the top 3 recovery solutions (e.g., tail swap, ferry flight, strategic cancellation) for you to review and action. No more frantic manual calculations while the clock ticks.

Predictive Turnaround Monitoring

Our AI uses computer vision on airport cameras and analyses ground handling data streams to predict if a flight will miss its scheduled departure time 30 minutes in advance. It flags this on your 'Ops Board' with a recommended intervention, meaning you can proactively tackle issues before they become delays, rather than reacting to them.

Dynamic Crew Reserve Forecasting

AI analyses historical sick calls, weather patterns, and seasonal trends to predict potential crew shortages up to 7 days in advance. For your shift, this means you'll have a heads-up on potential issues, allowing you to recommend optimal levels and locations for standby crews to your Duty Manager, minimising disruptions before they even start.

Automated Delay Report Generation

After an incident or significant delay on your shift, AI parses flight data, controller logs, and maintenance notes to auto-generate the first draft of regulatory delay reports and internal incident reviews. It summarises the event timeline and initial causal factors, saving you valuable time on administrative tasks so you can focus on the next operational challenge.

Common questions

How do you become a Senior Aviation Operations Manager?

Common routes in include From Operations Duty Officer (Internal Promotion) (2-4 years as an Operations Duty Officer (L2)), From Senior Operations Controller (External Hire) (5-8 years in a similar role at another airline or ground handler) and From Flight Dispatcher (External Hire) (5-8 years as a Flight Dispatcher with significant operational control experience). Times vary with prior experience.

Where can a Senior Aviation Operations Manager progress to?

This role can lead on to Operations Duty Manager (3-5 years as a Senior Aviation Operations Manager), depending on the skills you build.

What new skills matter most for a Senior Aviation Operations Manager?

Increasingly, Advanced Prompt Engineering for Operational AI and Data-Driven Decision Making with Real-time Analytics. These are the skills our record of this role lists as growing.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Aviation Operations Manager plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Senior Aviation Operations Manager

Where should we send it?

Two short quizzes about you

Will AI change your work as a Senior Aviation Operations Manager?

What's rising in its place

Advanced Prompt Engineering for Operational AI

Data-Driven Decision Making with Real-time Analytics

Skills this role draws on

Technical

How you actually get there, here

From Operations Duty Officer (Internal Promotion)

From Senior Operations Controller (External Hire)

From Flight Dispatcher (External Hire)

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

One to one, on the work you already do

Everything else the record holds

The career path, and where it branches

Operations Duty Manager (L4)

Where AI is starting to help

Automated IROPS Recovery Scenarios

Predictive Turnaround Monitoring

Dynamic Crew Reserve Forecasting

Automated Delay Report Generation

Common questions

Want a read on where you stand?