United Kingdom · Operations · Lead Level (8-12 years)

Lead Operations Manager / OCC Duty Manager

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Experience bandLead Level (8-12 years)
Direct reports3-8 reports
Reports toManager, Operations Control Centre (OCC)
UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Network Operations Manager · Aviation Duty Manager · Operations Control Centre Lead · Senior Aircraft Dispatcher

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

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1What this role really is

As our Lead Operations Manager, you're the person holding the reins of our entire flight network during your shift. When things go sideways – and in aviation, they always do – you're the one making the big calls. You'll be the ultimate authority in the Operations Control Centre, ensuring our aircraft fly safely, on time, and within budget, even when the world throws a curveball. It's a high-stakes role, frankly, where every decision has a tangible impact on our passengers, crews, and bottom line.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

LIDO/Flight 4D or Jeppesen FliteDeck ProExpert

Managing complex re-routes, optimising for fuel/cost index during IROPS, troubleshooting data link issues, and training junior staff on system usage.

AIMS (Airline Information Management System) or Sabre CrewTracAdvanced

Managing complex crew pairings during IROPS, building efficient rosters, running 'what-if' scenarios for crew recovery, and ensuring FTL compliance across the shift.

AMOS or TRAX (M&E / Maintenance System)Advanced

Coordinating directly with maintenance control to clear defects, understanding the real-time impact of Minimum Equipment List (MEL) items on aircraft performance and dispatchability.

Baldwin SMS or Vistair SafetyNetExpert

Conducting detailed risk assessments, leading incident investigations within the platform, analysing safety trends from shift data, and ensuring all safety reports are actioned.

Microsoft Power BI or TableauAdvanced

Building ad-hoc reports to drill down into delay data, identifying root causes for OTP issues, and presenting findings to senior management with clear visualisations.

SITA/ARINC ACARS and Slack/MS TeamsExpert

Composing complex, precise ACARS messages during emergencies, managing IROPS communication channels internally, and ensuring critical information flows seamlessly between all operational teams.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choice	Coming in	Where you are now	The step above
Flight Diversion	Escalate to Duty Officer/Senior Controller for recommendation.	Recommend suitable diversion airports based on criteria; seek approval from Senior Controller.	Make final decision on diversion airport, coordinating with ATC and ground operations.
Flight Cancellation	Identify potential need for cancellation, report to Duty Officer.	Propose cancellation with rationale; seek approval from Senior Controller.	Approve short-haul cancellations; recommend long-haul to OCC Duty Manager.
Crew Legality (FTL) Extension	Identify potential FTL breach, report to Duty Officer.	Calculate maximum allowable extension, propose solution; seek approval from Senior Controller.	Approve FTL extensions within regulatory limits; consult OCC Duty Manager for complex cases.
Aircraft Swap (Tail Swap)	Identify need for aircraft swap due to maintenance/delay, report to Duty Officer.	Identify suitable replacement aircraft; seek approval from Senior Controller.	Approve aircraft swaps for routine issues, coordinating with Maintenance Control.
Budget Approval (Operational Spend)	No authority.	Recommend spend up to £1K for minor operational needs.	Approve spend up to £5K for immediate operational necessities.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Shift On-Time Performance (OTP) - A14 Metric

Percentage of flights departing within 15 minutes of their scheduled time during your shift.

Target · Achieve 85% or higher on average per shift

If your shift had 100 departures, and 88 left within 15 minutes, that's 88% OTP. We're looking for that consistently.

Reactionary Delay Minutes Reduction

Minimising delays caused by previous disruptions (e.g., an aircraft arriving late causing its next departure to be late).

Target · Reduce average reactionary delay minutes by 5% quarter-on-quarter

If Q1 saw 1,000 reactionary delay minutes, we'd expect Q2 to be at or below 950 minutes, showing you're breaking the 'domino effect'.

Crew Legality Breaches (FTL)

Number of instances where a flight crew exceeds their legal flight time limitations due to operational decisions.

Target · Zero FTL breaches attributable to operational decision-making

An FTL breach means a crew is 'timed out' and can't fly, leading to cancellations and hefty fines. We expect you to prevent these entirely.

Fuel Burn Optimisation during IROPS

Making decisions during disruptions that balance operational recovery with efficient fuel consumption.

Target · Maintain fuel burn within 2% of optimal planning during IROPS events

When diverting an aircraft, choosing the nearest suitable airport with adequate facilities, rather than one further away that burns more fuel unnecessarily.

Effective IROPS Management & Recovery

How well you handle major disruptions, bringing the network back to normal with minimal further impact.

Post-incident reviews consistently highlight clear, decisive leadership
minimal 'knock-on' effects from initial disruption
positive feedback from affected departments (e.g., Customer Experience, Crewing) on communication and resolution strategies.

Regulatory Compliance & Safety Culture

Ensuring all operational decisions adhere to aviation regulations and promote a strong safety culture.

Zero Level 1 or Level 2 findings in internal or external audits related to your shift's operations
proactive identification and reporting of potential safety hazards
active participation in safety review boards
your team feels empowered to raise safety concerns without fear.

Cross-Departmental Collaboration & Influence

Your ability to work effectively with other teams (like Maintenance, Crewing, Commercial) to solve problems.

Other department leads seek your input on complex operational issues
you successfully negotiate solutions that balance operational reality with commercial needs
you're seen as a fair and pragmatic problem-solver, not just 'Operations saying no'.

Team Mentorship & Development

How you guide and develop the Operations Controllers and Duty Officers under your supervision.

Junior team members express feeling supported and learning from your guidance
improved performance and confidence in your direct reports
successful progression of team members to higher levels (e.g., L2 to L3) within reasonable timelines.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy

Solving Complex, High-Stakes Problems

You thrive when the Ops Board is red and every decision matters. You love the challenge of piecing together disparate information – weather, crew legality, maintenance status – to find the optimal solution to a major disruption.

Successfully re-routing multiple aircraft around unexpected airspace closures, coordinating with ATC, and minimising passenger impact, all within a tight timeframe.

Ensuring Safety and Compliance

You get a deep sense of satisfaction from knowing your decisions directly contribute to the safety of thousands of passengers and crew. You're driven by the responsibility of upholding the highest regulatory standards.

Making the tough call to ground an aircraft due to a borderline maintenance issue, even if it means a significant delay, because safety always comes first.

Leading and Mentoring a Team

You enjoy guiding junior controllers, sharing your experience, and watching them grow. You're motivated by building a strong, cohesive team that can handle anything thrown their way.

Coaching a Duty Officer through their first major IROPS event, providing support and clear direction, and seeing them confidently manage the situation.

What frustrates people

The 'domino effect' of a minor issue spiralling into network-wide chaos.
Dealing with commercial decisions that ignore operational realities.
The constant pressure of making critical decisions with imperfect information.
Being held accountable for issues outside your direct control (e.g., third-party ground handler failures).
The sheer volume of administrative tasks and incident reporting after a major event.

What this role does not give you

A predictable, routine work schedule with no weekend or night shifts.
An environment where every decision is made with 100% perfect information.
A role where you only focus on your own tasks without needing to coordinate constantly.
Immediate, tangible rewards for every successful decision (often, success means nothing bad happened).

6Who you work with

This role directly impacts our operational integrity, safety record, and financial performance. Your decisions during an irregular operation (IROPS) can prevent a single delay from cascading into a network-wide meltdown, saving the company hundreds of thousands, if not millions, of pounds in a single shift. You're essentially the conductor of a complex orchestra, ensuring every section plays in harmony, even when the sheet music gets torn up.

Inside the business

Head of Flight Operations
Head of Crewing
Head of Maintenance Control
Commercial & Sales Directors
Customer Experience Team
Safety & Compliance Managers

Outside the business

Air Traffic Control (ATC)
Airport Authorities (e.g., Heathrow, Gatwick)
Regulatory Bodies (e.g., CAA, EASA)
Third-party Ground Handling Agents
Fuel Suppliers

7What you need before you start

Not a wish list. The things you would be expected to already have.

Proven experience (minimum 8 years) in a busy airline Operations Control Centre or similar high-pressure aviation environment.
Demonstrable experience leading a shift or a small team of operational specialists.
A deep, practical understanding of IROPS management and recovery strategies.
Expert-level knowledge of Flight Time Limitations (FTL) regulations (e.g., EASA Subpart Q or FAA Part 117).
The ability to make critical, high-stakes decisions rapidly and confidently, often with incomplete information.
Strong analytical skills, including the ability to interpret complex operational data and identify root causes of issues.

8What to practise next

Where the job is going, and what to do about it starting this week.

Integrated Systems Optimisation

The future of operations is about seamlessly connected systems. You'll need to understand how our flight planning, crew management, and maintenance systems talk to each other, and how to optimise that flow of information for maximum efficiency and resilience.

API Integration Fundamentals · Data Flow Mapping · System Redundancy & Resilience · Vendor Management for System Enhancements

This month: Shadow our IT Operations team to understand the backend of our core systems.
Month 2: Document the data flow for a critical operational process (e.g., flight plan amendment) across all relevant systems.
Month 3: Participate in a system upgrade or integration project, focusing on the operational impact.
Month 4: Propose a specific system enhancement that would improve cross-system data accuracy or speed.

Quick win: Identify one manual data transfer process between two systems that could be automated. Even if you don't build it, understanding the potential is key.

9Staying current once you are in

What people here do to keep up

Regularly attend aviation industry conferences and seminars focused on operations, safety, and technology (e.g., IATA Ops Conference, Flight Safety Foundation symposia).
Participate in cross-departmental working groups focused on improving operational efficiency or safety (e.g., IROPS recovery task forces).
Undertake leadership development programmes, focusing on crisis management, decision-making under pressure, and team motivation.
Stay current with changes in aviation regulations (EASA, CAA, ICAO) through industry publications and regulatory updates.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: AI-Driven Predictive Operations Management

Our competitors are already using AI to predict operational disruptions (weather, maintenance, crew issues) hours, sometimes days, in advance. Managers who can effectively interpret and act on these AI insights will be able to prevent problems before they even start, moving from reactive to truly proactive operations.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Driven Predictive Operations Management

Our competitors are already using AI to predict operational disruptions (weather, maintenance, crew issues) hours, sometimes days, in advance. Managers who can effectively interpret and act on these AI insights will be able to prevent problems before they even start, moving from reactive to truly proactive operations.

Machine Learning for Anomaly Detection
Probabilistic Forecasting
Human-AI Teaming
Ethical AI in Safety-Critical Systems

Advanced Data Visualisation & Storytelling

As data volumes explode, simply having numbers isn't enough. You'll need to be able to distil complex operational performance data into clear, compelling visualisations and narratives that influence executive decisions and drive change. It's about turning data into action.

Dashboard Design Principles
Data-Driven Narrative
Interactive Reporting
Cognitive Load Reduction

What you’ll use

Skills this role draws on

Technical

Safety Management Systems (SMS)
Irregular Operations (IROPS) Management
Flight Time Limitations (FTL) Regulations
On-Time Performance (OTP) Analysis
Fuel & Cost Index Optimisation
Threat and Error Management (TEM)

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

1
Senior Operations Controller / Shift Supervisor (L3)
3-5 years
Skills to master
- Leading a shift team, managing moderate IROPS, effective communication with flight crew and ATC, deep understanding of FTL regulations, initial budget oversight.
You're ready to move on when
- Consistently achieving shift OTP targets and minimising reactionary delays.
- Successfully mentoring junior controllers and contributing to their development.
- Demonstrating calm and decisive leadership during complex operational events.
- Proactively identifying and resolving operational issues before they escalate.
2
Specialist in Flight Operations (e.g., Fuel Efficiency Lead, IROPS Specialist)
4-7 years
Skills to master
- Deep expertise in a specific operational domain (e.g., advanced fuel planning, complex IROPS recovery strategies), project management, data analysis for performance improvement.
You're ready to move on when
- Successfully leading projects that deliver measurable improvements in efficiency or resilience.
- Being recognised as the go-to expert for complex problems within your specialisation.
- Developing and implementing new operational procedures or tools.
- Presenting specialist insights to senior management with actionable recommendations.

11Where this role leads

The long view:Your journey as a Lead Operations Manager is a launchpad for significant impact, both within our organisation and across the wider aviation industry. We're investing in leaders who can navigate complexity, drive innovation, and, most importantly, keep our skies safe and our operations running smoothly.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Lead Operations Manager / OCC Duty Manager is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide leadership and direction for own area of responsibilityLevel 5

Applied to your work in Lead Operations Manager / OCC Duty Manager

This unit aims to develop learners' abilities to lead, provide direction, set objectives, communicate direction, collect feedback, and assess their own leadership performance within their area of responsibility.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Lead Operations Manager / OCC Duty Manager

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

Shift On-Time Performance (OTP) - A14 MetricPercentage of flights departing within 15 minutes of their scheduled time during your shift.If your shift had 100 departures, and 88 left within 15 minutes, that's 88% OTP. We're looking for that consistently.Achieve 85% or higher on average per shift
Reactionary Delay Minutes ReductionMinimising delays caused by previous disruptions (e.g., an aircraft arriving late causing its next departure to be late).If Q1 saw 1,000 reactionary delay minutes, we'd expect Q2 to be at or below 950 minutes, showing you're breaking the 'domino effect'.Reduce average reactionary delay minutes by 5% quarter-on-quarter
Crew Legality Breaches (FTL)Number of instances where a flight crew exceeds their legal flight time limitations due to operational decisions.An FTL breach means a crew is 'timed out' and can't fly, leading to cancellations and hefty fines. We expect you to prevent these entirely.Zero FTL breaches attributable to operational decision-making
Fuel Burn Optimisation during IROPSMaking decisions during disruptions that balance operational recovery with efficient fuel consumption.When diverting an aircraft, choosing the nearest suitable airport with adequate facilities, rather than one further away that burns more fuel unnecessarily.Maintain fuel burn within 2% of optimal planning during IROPS events

These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Lead Operations Manager / OCC Duty Manager to Manager, Operations Control Centre (OCC) (L5), and whatever you decide comes after.

Level 5 · in progressAI Fluency→ Manager, Operations Control Centre (OCC) (L5)→ your design

Where this takes you

Your journey as a Lead Operations Manager is a launchpad for significant impact, both within our organisation and across the wider aviation industry. We're investing in leaders who can navigate complexity, drive innovation, and, most importantly, keep our skies safe and our operations running smoothly.

See Your Progress GrowIllustration

Lead Operations Manager / OCC Duty Manager

Safety Management Systems (SMS)
Irregular Operations (IROPS) Management
Flight Time Limitations (FTL) Regulations
On-Time Performance (OTP) Analysis
Fuel & Cost Index Optimisation
Threat and Error Management (TEM)

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Lead Operations Manager / OCC Duty Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

Manager, Operations Control Centre (OCC) (L5)
3-5 years
From leading a shift to directing the entire OCC function.
- Defining and implementing long-term OCC strategy and procedural frameworks.
- Leading major operational technology integration projects.
- Representing the organisation externally to industry bodies and regulators.
- Overseeing enterprise-wide FTL compliance and safety assurance programmes.

Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, the Operations Control Centre can feel like a constant battle against the clock. Imagine if you could cut through the noise, get real-time insights, and even predict problems before they hit. Well, you can. We're not just talking about buzzwords; we're talking about practical AI tools that genuinely change how you manage an aviation operation.

Our AI Productivity Hub is designed specifically for Operations professionals like you. It's about taking the grunt work out of your day, giving you back precious time to focus on the high-stakes decisions only a human can make. Think of it as your co-pilot for the Ops Board, helping you see around corners and respond faster than ever.

Automated IROPS Recovery Scenarios

When a major disruption hits, our AI instantly analyses crew legality, aircraft maintenance status, passenger connections, and airport slots. It then proposes the top 3 recovery solutions – like a tail swap, ferry flight, or strategic cancellation – complete with predicted impacts. This cuts down 20-40 minutes of intense manual analysis per major event, letting you act decisively, faster.

Predictive Turnaround Monitoring

Imagine knowing a flight will miss its departure time 30 minutes in advance. Our AI uses computer vision on airport cameras and analyses ground handling data streams to predict turnaround delays, flagging them on the Ops Board. This means you can proactively intervene, saving 1-2 hours per day that you'd usually spend chasing status updates from ground crews.

Dynamic Crew Reserve Forecasting

Crew shortages can cripple an operation. Our AI analyses historical sick calls, weather patterns, and seasonal trends to predict crew shortages up to 7 days in advance. It then recommends optimal levels and locations for standby crews, helping you minimise disruptions and saving 4-5 hours per week of manual roster analysis and planning.

Automated Delay Report Generation

After an incident, the paperwork can be soul-crushing. Our AI parses flight data, controller logs, and maintenance notes to auto-generate the first draft of regulatory delay reports and internal incident reviews. It summarises the event timeline and initial causal factors, saving you 60-90 minutes of administrative work per report, so you can focus on preventing the next one.

Common questions

How do you become a Lead Operations Manager / OCC Duty Manager?

Common routes in include Senior Operations Controller / Shift Supervisor (L3) (3-5 years) and Specialist in Flight Operations (e.g., Fuel Efficiency Lead, IROPS Specialist) (4-7 years). Times vary with prior experience.

Where can a Lead Operations Manager / OCC Duty Manager progress to?

This role can lead on to Manager, Operations Control Centre (OCC) (L5) (3-5 years), depending on the skills you build.

What level is a Lead Operations Manager / OCC Duty Manager in the UK?

This role aligns to RQF Level 5 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Lead Operations Manager / OCC Duty Manager?

Increasingly, AI-Driven Predictive Operations Management and Advanced Data Visualisation & Storytelling. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Lead Operations Manager / OCC Duty Manager, works on the job you actually do, and keeps going at your pace rather than a timetable's.

Searching and planning stay free. You only pay when you start learning.
Your credits are yours. Regulated, and they don't vanish when a subscription ends.
Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Lead Operations Manager / OCC Duty Manager: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A Zavmo curriculum screen: a three-month plan of nine units, ninety credits, each one an Ofqual-regulated unit the learner can tick or untick before starting. — A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.

Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Operations

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you gain as a Lead Operations Manager are highly transferable. You could move into airport operations management, air traffic control management, aviation consulting, or even into logistics and supply chain management in other industries where complex, time-critical operations are key.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.

Lead Operations Manager / OCC Duty Manager

What's rising in its place

AI-Driven Predictive Operations Management

Advanced Data Visualisation & Storytelling

Skills this role draws on

Technical

How you actually get there, here

Senior Operations Controller / Shift Supervisor (L3)

Specialist in Flight Operations (e.g., Fuel Efficiency Lead, IROPS Specialist)

The credential is what you can do today. These are what keep you valuable.

Roles this leads to

No two people are taught the same way. This is one-to-one, not one-to-many.

A conversation, not a course

No two people run this the same way

This isn't a certificate you file away. It's a passport to the life you're designing.

Everything else the record holds

The career path, and where it branches

Manager, Operations Control Centre (OCC) (L5)

Where AI is starting to help

Automated IROPS Recovery Scenarios

Predictive Turnaround Monitoring

Dynamic Crew Reserve Forecasting

Automated Delay Report Generation

Common questions

You’ve started things before

Less than one coaching session. Every month.

You have the map. Walking it is the part we do together.