The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Campaign Engagement Rate
The average engagement rate across your led campaigns (likes, comments, shares, saves per post, relative to reach).
Target · Achieve a minimum 10-15% increase over baseline engagement for key campaigns.For the 'Spring Collection' launch, you aimed for a 12% engagement rate across all posts and actually hit 14%, showing the content really resonated with our audience.
Paid Social ROI / Cost Per Lead (CPL)
The return on investment for your paid social campaigns, specifically how efficiently you're generating qualified leads or sales.
Target · Maintain CPL below £15 for lead generation campaigns; achieve a minimum 3x ROAS (Return on Ad Spend) for direct sales campaigns.Your LinkedIn campaign for our new B2B service generated 150 MQLs at a CPL of £12, beating the £15 target and delivering great value for the £1,800 ad spend.
Content Performance & Conversion
How well specific content pieces (e.g., blog link shares, video views, carousel clicks) drive traffic or direct conversions.
Target · Ensure content driving to our website achieves a minimum 2% click-through rate (CTR) and contributes to 50+ new email sign-ups monthly.A series of Instagram Stories linking to our latest blog post saw a 3.5% CTR, bringing in 70 new newsletter subscribers that month—well above target.
Audience Growth & Quality
The growth of our follower base, but crucially, the quality of that audience (e.g., active users, relevant demographics).
Target · Grow relevant follower count by 5% quarter-on-quarter, with less than 0.5% bot/spam accounts.You grew our TikTok audience by 7% last quarter, and a check showed 98% of new followers were genuinely interested in our niche, not just random accounts.
Mentorship & Team Development
How effectively you guide and develop junior social media team members, helping them grow their skills and confidence.
- Junior team members consistently meet their targets, seek your advice proactively, and provide positive feedback in 1-to-1s. You'll see them taking on more complex tasks and making fewer basic errors. Their individual development plans show clear progress.
Crisis Communication & Brand Reputation Management
Your ability to respond calmly and effectively during challenging situations, protecting our brand's reputation online.
- During a minor product issue, your rapid, on-brand response diffused potential negativity, resulting in minimal public backlash. Post-incident sentiment analysis shows a quick recovery to neutral or positive. The Social Media Manager trusts your judgment implicitly in these moments.
Strategic Input & Influence
How well your insights and ideas contribute to broader marketing strategy and campaign planning.
- Your suggestions for new content formats or platform strategies are frequently adopted by the wider Marketing team. You're regularly invited to early-stage campaign planning meetings, and your opinions on social trends are genuinely sought after by senior colleagues. You'll see your ideas reflected in the overall content calendar.
Adherence to Brand Voice & Guidelines
Consistently maintaining our brand's unique tone, style, and visual identity across all social channels.
- All content you create or approve is perfectly on-brand, requiring minimal edits from the Social Media Manager or Brand team. External feedback often praises our consistent and authentic online presence. You're the go-to person for questions about our social media 'vibe'.