The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Unplanned Downtime Reduction (Business Unit)
The total time our critical production assets are unexpectedly out of service across the business unit.
Target · Reduce by 15-20% year-on-year If last year we lost 1,000 hours of production across the business unit due to unplanned breakdowns, your target would be to bring that down to 800-850 hours this year.
Maintenance Spend as % of RAV (Replacement Asset Value)
How much we're spending on maintenance relative to the cost of replacing all our assets. It's a key indicator of asset health and cost efficiency.
Target · Reduce from 3% to <2.5% over 2 years, without impacting availability If our total replacement asset value is £100M, reducing maintenance spend from £3M to £2.5M means you've saved us £500K annually while maintaining or improving asset performance.
Overall Equipment Effectiveness (OEE) - Availability Component
The 'availability' part of OEE, which directly reflects how much time our equipment is actually running when it's supposed to be.
Target · Increase business unit OEE availability by 2-3 percentage points year-on-year If a key production line's availability was 88% last year, you'd aim to push that to 90-91% this year through strategic maintenance improvements.
Return on Capital Employed (ROCE) for Maintenance CapEx
Measuring the financial return on our capital investments in new equipment or major upgrades that fall under your remit.
Target · Achieve >15% ROCE on major CapEx projects within 3 years of commissioning A £5M investment in new, more reliable equipment should generate at least £750K in annualised savings or increased revenue within three years.
Safety Performance (Lost Time Incidents - LTI)
The number of incidents where an employee missed work due to a maintenance-related injury.
Target · Zero Lost Time Incidents across the business unit If we had 2 LTIs last year, your goal is to have 0 this year. This is non-negotiable.
Strategic Influence & Collaboration
Your ability to shape the broader operational strategy, get other departments on board with maintenance initiatives, and be seen as a trusted advisor.
- You're regularly invited to C-suite strategic planning sessions. Other Directors proactively seek your input on new product launches or operational changes. You've successfully secured significant budget for long-term reliability projects that weren't initially prioritised.
Leadership & Team Development
How effectively you build, mentor, and empower your maintenance leadership team (your direct reports) and foster a culture of continuous improvement and accountability.
- Your direct reports are consistently hitting their targets and showing clear career progression. You've successfully implemented a talent development programme for your managers. Employee engagement scores within your department are high, and voluntary turnover is low.
Innovation & Technology Adoption
Your vision and execution in bringing new technologies (like AI/ML for PdM, Digital Twins) into our maintenance practices to drive efficiency and foresight.
- You've successfully piloted and scaled at least one major new technology across the business unit, with clear ROI. Your team is actively experimenting with new tools and sharing best practices. You're seen as an industry thought leader in maintenance technology.
Proactive Risk Management
Your ability to foresee potential operational risks (equipment failure, supply chain issues for spares, regulatory changes) and implement strategies to mitigate them before they become problems.
- You've identified and resolved critical single points of failure that could have led to major outages. Our business continuity plans for maintenance are robust and regularly tested. We've avoided significant fines or penalties due to your proactive management of compliance.
