The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Learner Satisfaction (Happy Sheets)
Average score from post-training surveys on content relevance, trainer effectiveness, and overall experience.
Target · >4.5/5.0 If you run a session on our new CRM, learners should rate it highly, saying it was clear and helpful. A score of 4.7 means most people found it really useful.
Training Session Volume & Completion
Number of training sessions delivered and the percentage of registered learners who complete them.
Target · 10-15 sessions per month; >85% completion rate You might deliver 12 sessions in October, with 90% of attendees finishing the course. This shows you're busy and people are sticking with it.
Content Update Turnaround Time
Time taken to update existing training materials (e.g., guides, videos) after a product or system change.
Target · <48 hours for minor updates; <5 working days for major updates If a button moves in our software, you'd need to update the relevant screenshot and instructions in the training module within two days. Get it wrong, and people are training on outdated info.
Knowledge Retention Scores
Average scores on quizzes or assessments taken immediately after training and then again 30-60 days later.
Target · >75% immediate score; >60% after 30 days For a new feature training, learners score 80% right after, and 65% a month later. This tells us the knowledge is actually sticking around.
Support Ticket Reduction (Pilot Programs)
Decrease in support tickets related to a specific technical topic after a targeted training intervention.
Target · 5-10% reduction in relevant tickets After training the Support team on a tricky new product module, we'd expect to see a small but noticeable drop in tickets asking about that specific module. It's hard to prove, but we try!
Learner Engagement & Participation
Observable participation in sessions, asking questions, contributing to discussions, and completing practice exercises.
- Active participation in breakout rooms, thoughtful questions in Q&A, positive feedback on interactivity, learners volunteering examples during sessions. You'll see people actually trying things out, not just passively listening.
Clarity & Accuracy of Content
Feedback from learners and Subject Matter Experts (SMEs) on how clear, accurate, and relevant the training materials are.
- SMEs confirming technical accuracy, learners saying 'I finally get it!' or 'This made so much sense.' No complaints about confusing diagrams or incorrect steps. It's about being spot on with the details.
Adaptability in Delivery
Your ability to adjust your training style, pace, and examples to suit different audiences and unexpected technical glitches.
- Seamlessly pivoting when a demo fails, adjusting explanations for a less technical audience, handling challenging questions calmly, positive comments about your flexibility. You're not just reading a script.
Proactive Content Improvement
Identifying areas where training content or delivery could be better and proposing concrete improvements.
- Bringing ideas to your manager based on learner feedback, suggesting new exercises, spotting an outdated screenshot and fixing it before being asked, proposing a new way to explain a tricky concept. You're always thinking about how to make it better.
