United Kingdom · Learning and development · Senior (5-8 years)

Senior Technical Trainer

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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Where should we send it?

One email: what AI is changing in this job, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toTechnical Training Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Technical Training Specialist · Learning Experience Designer (Technical) · L&D Lead (Technical)

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

GQA PAA\VQ-SET Level 3 NVQ Diploma in Laboratory and Associated Technical Activities GQA Qualifications Limited · Level 3 · covers 2 of 4 standards
ETCAL Level 3 Diploma in Laboratory and Associated Technical Activities ETC Awards Limited · Level 3 · covers 1 of 4 standards
EAL Level 3 Diploma in Rail Engineering Technician Knowledge Excellence, Achievement & Learning Limited · Level 3 · covers 1 of 4 standards
OAL Level 3 Award In Delivering Improved Driving Skills Occupational Awards Limited · Level 3 · covers 1 of 4 standards
GQA PAA\VQ-SET Level 3 Certificate in Assessing Vocational Achievement GQA Qualifications Limited · Level 3 · covers 1 of 4 standards
GQA PAA\VQ-SET Level 2 Certificate in Laboratory Technical Skills GQA Qualifications Limited · Level 2 · covers 1 of 4 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Provide training for scientific or technical activities in the workplace GQA PAA\VQ-SET Level 3 NVQ Diploma in Laboratory and Associated Technical Activities
Underground rail passenger comfort, safety and security EAL Level 3 Diploma in Rail Engineering Technician Knowledge
Principles of Training and Assessment in Driver Training OAL Level 3 Award In Delivering Improved Driving Skills
How to Provide On-plant Instruction Within Downstream Field Operations Environments GQA PAA\VQ-SET Level 3 Certificate in Assessing Vocational Achievement
Health, Safety and Environmental Procedures in the Laboratory GQA PAA\VQ-SET Level 2 Certificate in Laboratory Technical Skills

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
Automation Fluency building AI into how work runs
Systems Fluency seeing the whole picture
Your Plan Illustration

Built for Senior Technical Trainer

5 units that map to this job, from the qualifications that cover it.

  1. Provide training for scientific or technical activities in the workplace GQA Qualifications Limited · covers 2 of 4 standards Level 3
  2. Underground rail passenger comfort, safety and security Excellence, Achievement & Learning Limited · covers 1 of 4 standards Level 3
  3. Principles of Training and Assessment in Driver Training Occupational Awards Limited · covers 1 of 4 standards Level 3
  4. How to Provide On-plant Instruction Within Downstream Field Operations Environments GQA Qualifications Limited · covers 1 of 4 standards Level 3
  5. Health, Safety and Environmental Procedures in the Laboratory GQA Qualifications Limited · covers 1 of 4 standards Level 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Technical Trainer?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Prompt Engineering & LLM Integration
  • Data Storytelling for L&D
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Technical Trainer plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A senior technical trainer designs complex technical courses and helps engineers, product staff and support teams understand them. This role involves building training from scratch and guiding junior trainers as they develop their own skills. It combines technical knowledge with the ability to explain it clearly.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Articulate 360 (Storyline & Rise) Advanced

Building complex, branching scenarios and custom interactions in Storyline 360 for interactive eLearning modules. You'll also be mentoring junior trainers on best practices and troubleshooting their design issues.

Camtasia Advanced

Creating polished, professional software demonstration videos with complex animations, audio mixing, and interactive quizzing. You'll be responsible for the full production quality of these assets.

Cornerstone OnDemand (LMS) Advanced

Designing and managing complex curricula and learning paths, building custom reports and dashboards to track learner progress, and troubleshooting user and course issues that junior trainers can't resolve.

Zoom Webinars / MS Teams Live Events Advanced

Designing and facilitating highly interactive virtual Instructor-Led Training (vILT) sessions, making full use of breakout rooms, advanced polling, whiteboards, and managing large audiences effectively.

Confluence Advanced

Designing and architecting new knowledge base spaces for technical documentation, managing user permissions, and implementing macros and integrations to improve usability and content discoverability for learners.

AWS Management Console Intermediate

Spinning up and tearing down simple, templated demo environments for training sessions (e.g., via CloudFormation). You'll also troubleshoot common demo issues live, showing learners how to navigate the console effectively.

Tableau / Power BI Intermediate

Connecting to LMS data sources (and potentially other business data) to build custom dashboards. You'll analyse learner engagement, knowledge gain, and time-to-completion, helping to tell the story of training effectiveness.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Course Design & Methodology Follows established templates and methods; all design choices reviewed by senior trainer. Chooses appropriate instructional methods for routine courses; consults on novel approaches. Full autonomy over design choices for complex new courses; sets best practices and influences team standards.
Content Updates (Minor) Executes minor text/image updates based on clear instructions. Independently updates content for minor product changes; flags potential larger impacts. Identifies need for updates, plans, and executes significant content overhauls without direct supervision.
SME Engagement Strategy Attends SME meetings; asks pre-prepared questions. Plans and leads SME interviews for specific content areas; summarises findings. Develops comprehensive SME engagement plans for complex projects; coaches junior trainers on effective SME collaboration.
Budget for Training Resources No authority; requests all resources via supervisor. Requests resources up to £1K for specific course needs; requires manager approval. Recommends and justifies budget spend up to £5K for tools, software, or external content; requires manager approval for execution.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Knowledge Gain on New Courses
The measurable increase in understanding after completing a course you've designed or significantly updated.
Target · >25% increase on average for newly designed courses.

Learners score 60% on a pre-assessment, then 85% on a post-assessment after your 'Advanced API Integration' course. That's a 25% gain, spot on.

Major New Course/Programme Launches
The number of significant new technical courses or certification programmes you've designed and launched from scratch, or overhauled completely.
Target · 2-3 major new courses or certification programmes per year.

You've launched a new 'Cloud Security Fundamentals' certification and completely redesigned the 'Data Pipeline Management' programme within the last 12 months.

Reduction in Support Tickets for Trained Topics
The measurable decrease in internal or external support queries related to a specific technical area after your training has been rolled out.
Target · 10% reduction in relevant support ticket volume within 60 days post-training.

After your 'Troubleshooting Microservices' training, the number of internal tickets related to microservice errors dropped by 12% in the following two months.

Learner Satisfaction (Kirkpatrick Level 1)
How learners feel about the quality, relevance, and delivery of your training sessions and materials.
Target · Average score of >4.5/5.0 on post-session 'happy sheets'.

Your recent 'Kubernetes for Beginners' webinar consistently scores 4.7/5.0, with learners praising your clear explanations and practical examples.

SME Engagement & Collaboration
How effectively you work with Subject Matter Experts (SMEs) to extract knowledge and build accurate, relevant content. This isn't just about getting information, it's about building trust.
  • SMEs proactively reach out to you for input on training needs. They recommend you to other teams. You're regularly invited to product roadmap meetings to advise on training implications. They actually show up to your meetings on time, which, let's be honest, is a big win.
Mentee Development & Growth
The observable improvement and increased confidence of junior trainers you're mentoring.
  • Your mentees start taking on more complex tasks independently. They ask more insightful questions. Their feedback scores improve, and they mention your guidance in their performance reviews. They're not just copying what you do, they're developing their own style.
Instructional Design Quality & Innovation
The creativity, effectiveness, and adherence to adult learning principles in the courses and materials you design.
  • Your courses receive unsolicited positive feedback about their structure and engagement. You introduce new, effective learning modalities (e.g., simulations, gamification). Your designs are often used as benchmarks for other L&D projects. People actually look forward to your training, which is saying something.
Proactive Problem Solving
Your ability to anticipate potential training issues (e.g., technical changes, learner confusion) and address them before they become major problems.
  • You flag upcoming product changes to the L&D team well in advance. You propose solutions to recurring learner pain points. You're often the first to spot a gap in our current training offerings. You don't just react
  • you think ahead.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Making Complex Things Simple

You get a real kick out of taking a really confusing technical topic and breaking it down into digestible, understandable pieces. That 'aha!' moment from a learner? That's your fuel.

Spending an afternoon sketching out different analogies for 'containerisation' until you find one that just clicks for a non-technical audience.

Driving Real Business Impact Through Learning

You're not just delivering training; you want to see it make a difference. Reducing support tickets, speeding up product adoption, improving code quality—that's what gets you going. You love connecting learning outcomes to tangible business results.

Working with the Product team to track how quickly new features are adopted after your training, and seeing those numbers go up.

Continuous Learning and Growth (Your Own and Others')

You're always learning something new, whether it's a new piece of tech or a fresh instructional design technique. You also love seeing junior trainers develop under your guidance, sharing your knowledge and helping them shine.

Spending your lunch break exploring a new eLearning authoring feature, then showing a junior trainer how it works the next day.

What frustrates people
  • The Impossible Deadline: Being told on Tuesday that a complex new software feature needs global training by next Monday. You'll be building the plane as you fly it, and it's exhausting.
  • The Brilliant-but-Incoherent SME: Trying to extract a coherent, teachable process from a Subject Matter Expert who's a genius but can't explain what they do in a linear way. It's like pulling teeth, sometimes.
  • Content Obsolescence: Spending 100 hours creating a beautiful, interactive simulation for a product interface, only for it to be completely overhauled three weeks later in the next release. All that work, gone.
  • Proving Value Beyond 'Happy Sheets': You know your training drove real behaviour change, but getting the actual business data from busy stakeholders to prove it (Kirkpatrick Levels 3 & 4) can feel like a constant battle.
  • The 'Just Use PowerPoint' Mentality: Fighting for budget for professional authoring tools or time for proper design, while some leaders still think effective technical training can be built exclusively with bullet-point slides and email.
What this role does not give you
  • A perfectly predictable schedule: Expect urgent requests and shifting priorities, especially around product launches.
  • Complete control over content: You'll often need to compromise with SMEs or product teams on what gets included and how it's presented.
  • A quiet, solitary work environment: You'll be collaborating constantly, often in virtual rooms with lots of chatter.

8Who you work with

This role directly impacts the technical competence and efficiency of our product, engineering, and customer-facing teams. You'll help reduce time-to-market for new features by ensuring rapid adoption, decrease support costs through better-trained staff, and ultimately, improve our overall product quality and customer satisfaction. Get it right, and you're a force multiplier for the entire business.

Inside the business
  • Product Managers (for new feature training)
  • Engineering Leads (for deep technical content)
  • Sales Enablement (for sales-facing technical knowledge)
  • Customer Support Leads (for troubleshooting training)
  • Other L&D team members (for collaboration and consistency)
Outside the business
  • Software Vendors (for tool-specific training)
  • Industry Bodies (for best practices and certifications)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (at least 2-3 years) as a Technical Trainer or Instructional Designer, where you've owned the full design and delivery of technical courses, not just assisted.
  • A solid portfolio of technical training materials you've personally designed and developed, showcasing a range of modalities (e.g., eLearning, video, vILT guides).
  • Demonstrable experience working with complex technical Subject Matter Experts (SMEs) and translating their knowledge into clear, actionable learning content.
  • Strong understanding and application of at least one major instructional design model (e.g., ADDIE, SAM) and adult learning principles.
  • Proficiency with at least one major eLearning authoring tool (e.g., Articulate Storyline) and a Learning Management System (LMS).

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Cloud Platform Expertise (e.g., AWS Solutions Architect Associate)

As our products become more cloud-native, a deeper understanding of cloud architecture, services, and best practices will be essential. You'll need to move beyond basic console navigation to understanding how different services integrate and troubleshoot common issues.

Core AWS Services · Cloud Architecture Patterns · Cost Optimisation & Security in Cloud

  • This month: Identify one AWS service you're less familiar with and build a small project using it.
  • Month 2-3: Complete an online course for the AWS Solutions Architect Associate certification.
  • Month 4: Start incorporating more complex, multi-service cloud demos into your training materials.
  • Month 5-6: Aim to sit the AWS Solutions Architect Associate exam.

Quick win: Spend 30 minutes each week exploring a new AWS service in the console or reading a 'getting started' guide. It adds up quickly.

Intermediate Data Analysis with Python/R

While Tableau is great for visualisation, a deeper ability to manipulate, clean, and analyse raw data using scripting languages will become invaluable. This allows you to perform more sophisticated analyses of learning data, correlate it with business metrics, and uncover deeper insights.

Pandas DataFrames (Python) · Basic Statistical Analysis · Data Visualisation Libraries (Matplotlib/Seaborn)

  • This month: Complete an online 'Python for Data Analysis' course, focusing on pandas.
  • Month 2: Start using Python to clean and prepare data for one of your Tableau dashboards.
  • Month 3: Experiment with basic statistical analysis to compare the effectiveness of two different training modalities.
  • Month 4-6: Build a small, automated script to pull and analyse learning data from our LMS API.

Quick win: Use Python scripts to automate repetitive data cleaning tasks for your existing reports. It's a small win, but a powerful start.

11Staying current once you are in

What people here do to keep up
  • Regularly attending industry conferences (e.g., Learning Technologies, DevLearn) to stay current on trends and network with peers.
  • Subscribing to and actively reading blogs, journals, and research from leading instructional design and technical education experts.
  • Participating in online communities or forums dedicated to technical training or specific technical domains (e.g., Stack Overflow, Reddit communities).
  • Taking advanced courses or certifications in emerging technical areas relevant to our products (e.g., specific programming languages, data science, cybersecurity).
  • Seeking out opportunities to mentor junior colleagues or present at internal 'lunch and learn' sessions to refine your teaching skills.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering & LLM Integration

Competitors are already using Large Language Models (LLMs) to draft technical training content, summarise complex documentation, and even generate quiz questions in minutes, not hours. Trainers who master this will outproduce their peers significantly.

  • Context Windows & Token Limits
  • Temperature Settings
  • RAG (Retrieval Augmented Generation)
  • Output Validation & Hallucination Detection
  • Prompt Chaining & Agentic Workflows

Data Storytelling for L&D

It's no longer enough to just present data; you need to tell a compelling story with it. Leaders want to understand the 'so what?' behind the numbers. Being able to connect training metrics to business outcomes with a clear narrative will be crucial for securing budget and demonstrating impact.

  • Narrative Structure in Data
  • Visualisation Best Practices
  • Audience-Centric Reporting
  • Connecting Learning Metrics to Business KPIs

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Instructional Design Models (ADDIE/SAM)
  • Kirkpatrick's Four-Level Training Evaluation
  • Adult Learning Theory (Andragogy)
  • Training Needs Analysis (TNA)
  • Bloom's Taxonomy
  • Agile Learning Design

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Technical Trainer (L2) at Zavmo

    2-3 years

    Skills to master

    • Independently delivering a range of technical courses, managing minor content updates, building strong relationships with SMEs, and consistently achieving high learner satisfaction.

    You're ready to move on when

    • You're already taking initiative on content improvements beyond your assigned tasks.
    • SMEs are starting to come to you directly with questions or for input.
    • You've shown a knack for simplifying complex topics and handling tricky Q&A sessions.
    • You've expressed a clear interest in designing new courses and mentoring others.
  2. 2

    Software Engineer / Product Specialist (with a teaching passion)

    5-7 years

    Skills to master

    • Transitioning from technical execution to instructional design principles, developing strong presentation and facilitation skills, and learning to structure content for adult learners. You'll need to learn the 'how to teach' alongside the 'what to teach'.

    You're ready to move on when

    • You're the 'go-to' person on your team for explaining complex technical concepts to new hires.
    • You've informally created documentation or internal training materials that are widely praised.
    • You genuinely enjoy breaking down complex problems and helping others understand them.
    • You've perhaps run internal workshops or presented at industry events.
  3. 3

    Technical Trainer at another Tech Company

    5-8 years

    Skills to master

    • Adapting to our specific tech stack and product ecosystem, understanding our internal processes and culture, and quickly building credibility with our SMEs and learners.

    You're ready to move on when

    • You have a strong portfolio of technical training content from a similar fast-paced environment.
    • You can articulate how your previous experience directly translates to our needs.
    • You've successfully designed and delivered training for comparable technical domains.
    • You're keen to learn new technologies and adapt your approach.

15Where this role leads

The long view: This work can lead to roles such as director of technical enablement or principal learning architect, shaping how technical learning is designed and delivered.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Technical Trainer is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Provide training for scientific or technical activities in the workplace, worked against Senior Technical Trainer.

Provide training for scientific or technical activities in the workplace Level 3

Applied to your work in Senior Technical Trainer

The objective of this unit is to enable learners to provide effective training for scientific or technical activities in the workplace. Learners will demonstrate the delivery of training, evaluate its effectiveness using feedback, adapt their approach to individual needs, and provide ongoing support and development opportunities.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Technical Trainer
  • Instructional Design Models (ADDIE/SAM)
  • Kirkpatrick's Four-Level Training Evaluation
  • Adult Learning Theory (Andragogy)
  • Training Needs Analysis (TNA)
  • Bloom's Taxonomy
  • Agile Learning Design
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Technical Trainer is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. You'll move from leading individual course designs to architecting entire learning programmes and curricula. You'll set the standards and best practices for the team, often leading small project teams or initiatives.

    • Learning Ecosystem Design Architecting how different learning modalities and platforms integrate.
    • Advanced Data Analytics for L&D Using more sophisticated statistical methods to prove training ROI.
    • Vendor Management Evaluating and managing relationships with external content providers or tool vendors.
  2. This is a move into formal people management. You'll be responsible for a team of trainers and designers, owning the strategy, budget, and overall delivery for a specific product line or business unit.

    • L&D Strategy Definition Setting the vision and strategic direction for your technical training function.
    • P&L Management (for L&D) Understanding and influencing the financial impact of your team's operations.
    • Change Leadership Guiding the team through organisational changes and new initiatives.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, designing truly effective technical training takes a lot of time and brainpower. But what if you could cut down on the grunt work and focus more on the creative, high-impact parts of your job? That's where AI comes in. We're not talking about replacing you; we're talking about giving you a seriously powerful co-pilot.

Imagine having an assistant that can draft content, analyse feedback, and even help you prep for tricky SME meetings. For a Senior Technical Trainer, AI isn't just a gimmick; it's a tool that can genuinely free up your time to design more innovative programmes and mentor your team more effectively. It's about working smarter, not just harder.

First-Draft Content Generation

Feed technical documentation, API specs, or release notes into an LLM and get a solid first draft of a facilitator guide, quiz questions, or even a video script. You'll spend less time staring at a blank page and more time refining for impact. Think of it as getting 80% there in 20% of the time.

'Voice of the Learner' Analysis

Upload raw text from post-session feedback, chat logs, or open-ended survey responses. AI can instantly identify recurring themes, common points of confusion, and overall sentiment. This means you can pinpoint exactly where your course needs improvement, without manually sifting through hundreds of comments.

Just-in-Time SME Prep

Before a meeting with a busy Subject Matter Expert, use AI to summarise their recent work (from Confluence, Jira, or internal docs). It can even suggest targeted questions to ask, ensuring you get the most valuable information in the shortest possible time. No more going into meetings unprepared.

Content Personalisation & Refinement

Got a core piece of technical training? Use AI to quickly adapt it for different audiences—simplify jargon for a sales team, add more code examples for engineers, or create a quick summary for leadership. It also helps you refine language for clarity and conciseness, making your content even more impactful.

Common questions

Common questions

How do you become a Senior Technical Trainer?

Common routes in include Technical Trainer at Zavmo (2-3 years), Software Engineer / Product Specialist (with a teaching passion) (5-7 years) and Technical Trainer at another Tech Company (5-8 years). Times vary with prior experience.

Where can a Senior Technical Trainer progress to?

This role can lead on to Lead Technical Trainer / Instructional Designer (3-5 years) and Technical Training Manager (4-6 years), depending on the skills you build.

What new skills matter most for a Senior Technical Trainer?

Increasingly, Prompt Engineering & LLM Integration and Data Storytelling for L&D. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in learning and development

Stay in the field you know and move sideways rather than up.

If you leave this industry

Skills built here, including instructional design, technical content creation and adult learning theory, carry across many settings. They can lead to product management for learning platforms, technical writing, customer success enablement, or a specialist role as an educator in tech companies, consultancies or educational institutions.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Senior Technical Trainer plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.