The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Data Accuracy in IR Systems
The percentage of investor contact details, meeting notes, and ownership data that are correctly entered and maintained in our IR platforms.
Target · >99.5% accuracyIf we have 2,000 investor contacts, you'd aim for fewer than 10 errors in their details or interaction logs each month. Getting names, titles, and firm details right is critical for targeted outreach.
Timeliness of Standard Reports
How quickly and consistently you deliver routine reports, like daily stock summaries or weekly market updates, to the internal team.
Target · 95% of reports delivered before 9 AM on scheduleYour daily stock summary should land in the manager's inbox by 8:45 AM, five days a week. Missing this consistently means our team starts the day without crucial market context.
Efficiency in Briefing Material Preparation
The time it takes to compile standard briefing books for investor meetings, from request to final draft.
Target · Reduce average preparation time by 10% over 12 monthsIf a typical briefing book takes 4 hours to put together, you'd be looking to get that down to 3 hours 36 minutes by improving your processes or templates. Small improvements add up.
Earnings Call Logistics Success Rate
The percentage of earnings call events (e.g., Q&A prep, webcast setup, attendee management) completed without technical issues or delays.
Target · 100% success for all managed elementsFor an earnings call, this means the webcast link works first time, the Q&A document is ready for executives, and all attendees are registered correctly. No last-minute tech glitches on your watch.
Proactive Issue Identification
You're not just waiting for tasks; you're spotting potential problems or areas for improvement in our IR processes or data before they become bigger issues.
- You'll bring suggestions to weekly check-ins, pointing out a discrepancy in a report or a better way to organise investor data. Your manager will notice you're thinking ahead, not just reacting.
Clarity of Internal Communication
How well you communicate updates, requests, and information to internal teams, ensuring everyone is on the same page.
- Internal stakeholders (like Finance or Legal) will rarely need to follow up for clarification on your requests or updates. Your emails will be concise, clear, and include all necessary details, meaning fewer back-and-forth questions.
Reliability and Follow-Through
Your colleagues can count on you to deliver on commitments and follow through on tasks, even when things get busy.
- You'll consistently meet deadlines, or if a delay is unavoidable, you'll communicate it well in advance with a new proposed timeline. Your manager won't need to chase you for updates on ongoing tasks.
Contribution to Team Knowledge
You're actively sharing what you learn, helping to build up the team's collective understanding and best practices.
- You might create a simple guide for a new process you've mastered, or share insights from a market report that others might have missed. You're not just doing your job
- you're helping the team get better.