The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Associate Performance Consultant / Junior Business Analyst
1-2 yearsSkills to master
- Data gathering and cleaning, basic process mapping, foundational analytical techniques (e.g., pivot tables, basic charting), clear documentation.
You're ready to move on when
- Consistently delivers accurate data analysis and reports on time.
- Can independently map a simple 'as-is' process accurately.
- Proactively identifies and flags data quality issues.
- Demonstrates curiosity and asks insightful questions during project meetings.
- 2
Operations Analyst / Process Coordinator
2-3 yearsSkills to master
- Deep understanding of specific operational processes, identifying inefficiencies from an operational perspective, basic project support, stakeholder communication within a department.
You're ready to move on when
- Has successfully identified and suggested 2-3 process improvements within their own operational area.
- Is the 'go-to' person for understanding how a specific process actually works.
- Can articulate the impact of process issues on customer experience or cost.
- Comfortable presenting operational data to their immediate team.
- 3
Project Support Officer / Project Coordinator
2-4 yearsSkills to master
- Project planning and tracking, stakeholder management (basic), risk identification, reporting on project progress, understanding project lifecycle.
You're ready to move on when
- Has successfully supported 2-3 complex projects, ensuring smooth execution of tasks.
- Can effectively track project milestones and identify potential delays.
- Is adept at organising project meetings and documenting outcomes.
- Understands how to communicate project status to different audiences.