United Kingdom · Internal Consulting · Mid-Level (2-5 years)

Performance Consultant

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toSenior Performance Consultant or Lead Performance Consultant
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Business Improvement Specialist · Process Optimisation Consultant · Internal Business Consultant

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Performance Consultant

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

You'll be part of our in-house consulting team, helping different parts of the business figure out how to work smarter and more efficiently. Think of it as being a problem-solver who gets to dig deep into how things actually get done around here, then helps make them better. It's about finding the friction points and smoothing them out, ultimately making things easier for our colleagues and better for our customers.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Building complex data models, using PivotTables, VLOOKUP/XLOOKUP, Power Query for data cleaning and transformation. You'll be using it constantly for analysis and reporting.

Process Mapping Software (e.g., Visio, Miro)Intermediate

Creating clear 'as-is' and 'to-be' process flows using BPMN notation. You'll be sketching out processes in workshops and then formalising them.

Data Visualisation Tools (e.g., Power BI, Tableau)Basic

Connecting to clean data sources, building pre-defined dashboards, and modifying existing reports to present your findings clearly. You'll be telling stories with data.

Project Management Software (e.g., Jira, Asana)User

Managing your personal tasks, updating project tickets accurately, and understanding project timelines. It's how we keep track of who's doing what.

Enterprise Systems (e.g., SAP S/4HANA, Workday)Awareness

Understanding the purpose of key modules (e.g., Finance, HR, Operations) and navigating the system to extract standard reports or understand data flows. You'll need to know where the data lives.

Presentation Software (e.g., PowerPoint)Intermediate

Creating clean, well-structured slides from templates and presenting your findings on specific workstreams to project teams and operational leads. Your presentations need to be clear and convincing.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Project Methodology & Tool Selection (within workstream)Propose options to supervisor, supervisor makes final decision.Choose appropriate methodology/tools for your workstream, inform lead. Escalate if it impacts overall project approach.Define methodology/tools for entire project, consult with Director on significant departures from standard.
Recommendations for Process Change (within workstream)Draft recommendations for supervisor review and approval.Develop and present recommendations to project team/operational leads, seek lead consultant's approval for implementation.Finalise and present recommendations to senior stakeholders (Director/VP level), gain buy-in and formal approval for implementation.
Stakeholder Communication Strategy (for your workstream)Follow communication plan defined by supervisor.Develop communication plan for your workstream, align with project lead. Inform relevant project peers and operational leads.Define and execute overall project communication strategy, including executive updates and change management communications.
Resource Allocation (personal time)Prioritise tasks based on supervisor's guidance.Manage your own time and prioritise tasks within your workstream to meet deadlines. Flag potential conflicts to your lead.Allocate project team resources (people, budget) across workstreams to meet overall project objectives.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Data Analysis Accuracy
The precision and correctness of your data analysis and calculations within project workstreams.
Target · Achieve 98%+ accuracy on all data analysis tasks.

If your cost-saving model predicts £100K savings, the actual realised savings should be within 2% variance, or £98K-£102K.

On-Time Task Completion
The percentage of assigned tasks (e.g., process maps, data gathering, initial recommendation drafts) completed by agreed deadlines.
Target · Complete assigned process maps and analyses 95% on time.

If you have 20 tasks in a month, you should hit the deadline for at least 19 of them, even if it means flagging potential delays early.

Internal Stakeholder Satisfaction (Workstream)
Feedback from internal project stakeholders on the quality and usefulness of your specific deliverables and contributions.
Target · Receive a 4/5 average rating from internal project stakeholders on the quality of your workstream deliverables.

After delivering a 'to-be' process map, the Operations Lead rates your work a 4.5 out of 5 for clarity and practicality.

Clarity of Recommendations
Your ability to present complex findings and propose clear, actionable steps for your workstream, tailored to the audience.
  • Project team members consistently understand your proposed solutions. You get fewer follow-up questions asking 'what do we do next?'. Your recommendations are seen as practical and implementable, not just theoretical.
Proactive Problem Identification
How well you spot potential issues or risks within your workstream before they become major problems, and bring them to your lead's attention.
  • You flag data quality issues early in a project. You identify potential resistance to a proposed change before it escalates. Your lead rarely has to point out an obvious risk you've missed.
Effective Peer Collaboration
Your ability to work smoothly with other consultants, business analysts, and functional experts on project teams.
  • You're seen as a helpful and reliable team member. Colleagues actively seek your input or offer to help you. Joint deliverables are integrated seamlessly without major rework due to communication breakdowns.
Structured Approach to Analysis
Your consistent application of established consulting methodologies (e.g., Lean Six Sigma tools) to break down problems and develop solutions.
  • Your analysis consistently follows a logical, step-by-step process. You can clearly articulate the methodology you're using. Your project documentation shows a clear, structured thought process, not just a collection of data.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Solving Tangible Problems

You get a kick out of unpicking a messy process, finding the root cause of an issue, and seeing your recommendations actually improve how a team works.

You've just mapped out a convoluted expense approval process and found three key bottlenecks. You're excited to propose a simpler 'to-be' flow that will save hours every week.

Making a Visible Impact

You're driven by seeing your work lead to real, measurable improvements, whether that's saving money, reducing errors, or making a process faster.

The Head of Operations just told you that the new scheduling process you helped design has reduced overtime by 15% in their department, directly thanks to your input.

Continuous Learning & Growth

You enjoy diving into different parts of the business, learning how they operate, and picking up new analytical tools and problem-solving techniques.

You're currently working on a project in Finance, learning about their month-end close process, and next quarter you might be in Marketing, understanding their campaign management.

What frustrates people
  • The 'Shelf-ware' Report: You'll put months into a brilliant analysis and recommendations, only for it to be shelved because of a budget cut or a change in leadership. It happens.
  • Data Janitor Syndrome: Expect to spend a significant chunk of your project time (sometimes 60%!) just finding, cleaning, and validating data from systems that don't talk to each other.
  • Being the 'Efficiency Police': You might sometimes feel like you're constantly fighting the perception that you're just there to cut costs, making stakeholders defensive from the start.
  • Attribution Tug-of-War: When your workstream delivers clear savings, the business unit might take all the credit. If it hits a snag, it's suddenly 'that consulting project's fault'. You'll need a thick skin.
What this role does not give you
  • Direct people management responsibilities (that comes later).
  • A static, predictable day-to-day routine (projects and priorities shift).
  • The ability to unilaterally implement changes (you're an advisor, not a dictator).
  • Working on a single, highly specialised technical domain (you'll jump between different business areas).

6Who you work with

Your work directly improves the efficiency and effectiveness of specific business processes across the organisation. Get it right, and you're helping us deliver better services, faster, and at a lower cost. Get it wrong, and we could implement changes that don't work, frustrating our colleagues and wasting valuable resources.

Inside the business
  • Project Managers (across various departments)
  • Operational Team Leads (who own the processes you're improving)
  • Finance Business Partners (to validate cost savings)
  • IT Support Teams (for system-related process changes)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A solid track record of independently delivering analytical or process improvement tasks within a project context.
  • Demonstrated ability to analyse complex data sets and translate findings into clear, actionable insights.
  • Experience in mapping business processes and identifying areas for improvement.
  • Strong presentation skills, capable of explaining technical concepts to non-technical audiences.
  • Proven ability to work collaboratively within a team and manage multiple priorities effectively.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Excel & Data Modelling

While new tools emerge, Excel remains a core workhorse. The ability to build robust, auditable, and dynamic financial or operational models in Excel will always be in demand, especially for quick, ad-hoc analysis.

Power Pivot & DAX · VBA for Automation · Scenario Modelling

  • This quarter: Take an online course specifically on Power Query and Power Pivot in Excel.
  • Next 6 months: Challenge yourself to automate one repetitive Excel task using VBA.
  • Ongoing: Seek out opportunities to build more complex models that require linking multiple data sources.

Quick win: Start using Power Query for all your data imports and cleaning in Excel today. It's a game-changer for repeatable analysis.

Basic SQL for Data Extraction

You'll often need data that isn't readily available in standard reports. Being able to write basic SQL queries means you can pull specific data yourself, reducing reliance on IT and speeding up your analysis.

SELECT, FROM, WHERE clauses · JOIN operations · Aggregation functions (SUM, COUNT, AVG)

  • This quarter: Complete an introductory online course on SQL (e.g., on Codecademy or DataCamp).
  • Next 6 months: Work with our IT/BI team to get access to a sandbox database and practice writing simple queries for real business questions.
  • Ongoing: Look for opportunities to write simple queries instead of relying on pre-built reports.

Quick win: Learn how to use SQL to extract a list of customers who bought a specific product last month. It's a common query and a great starting point.

9Staying current once you are in

What people here do to keep up
  • Join relevant professional networks or communities of practice (e.g., Lean Six Sigma forums, internal consulting groups) to share knowledge and learn from peers.
  • Attend webinars or workshops on advanced data analysis techniques, process mining tools, or change management methodologies.
  • Read industry publications and thought leadership pieces to stay current on trends in operational excellence and business transformation.
  • Seek out opportunities to present your work and gather feedback, continuously refining your communication and storytelling skills.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering for Consulting

AI tools are rapidly changing how we do research, draft documents, and even brainstorm. Consultants who can effectively 'talk' to these Large Language Models (LLMs) will be significantly more productive and insightful.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Performance Consultant

2 units that map to this job, from the qualifications that cover it.

  1. Leading the carrying out of Six Sigma process mappingPAA/VQSET · covers 2 of 9 standardsLevel 4
  2. Develop and enhance performance management systems in a contact centreCambridge OCR · covers 2 of 9 standardsLevel 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering for Consulting

AI tools are rapidly changing how we do research, draft documents, and even brainstorm. Consultants who can effectively 'talk' to these Large Language Models (LLMs) will be significantly more productive and insightful.

  • Context Windows & Token Limits
  • Temperature Settings
  • RAG (Retrieval Augmented Generation)
  • Output Validation & Hallucination Detection

Data Storytelling & Visualisation for Impact

It's no longer enough to just present data; you need to tell a compelling story that drives action. As data gets more complex, the ability to simplify and visualise it effectively becomes even more critical for getting buy-in.

  • Narrative Structure
  • Audience-Centric Visuals
  • Cognitive Load Reduction
  • Ethical Data Presentation

What you’ll use

Skills this role draws on

Technical

  • Lean Six Sigma (DMAIC)
  • Root Cause Analysis (RCA)
  • Change Management (Prosci ADKAR® principles)
  • Business Process Re-engineering (BPR) Concepts
  • Performance Measurement & Metrics

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Associate Performance Consultant / Junior Business Analyst

    1-2 years

    Skills to master

    • Data gathering and cleaning, basic process mapping, foundational analytical techniques (e.g., pivot tables, basic charting), clear documentation.

    You're ready to move on when

    • Consistently delivers accurate data analysis and reports on time.
    • Can independently map a simple 'as-is' process accurately.
    • Proactively identifies and flags data quality issues.
    • Demonstrates curiosity and asks insightful questions during project meetings.
  2. 2

    Operations Analyst / Process Coordinator

    2-3 years

    Skills to master

    • Deep understanding of specific operational processes, identifying inefficiencies from an operational perspective, basic project support, stakeholder communication within a department.

    You're ready to move on when

    • Has successfully identified and suggested 2-3 process improvements within their own operational area.
    • Is the 'go-to' person for understanding how a specific process actually works.
    • Can articulate the impact of process issues on customer experience or cost.
    • Comfortable presenting operational data to their immediate team.
  3. 3

    Project Support Officer / Project Coordinator

    2-4 years

    Skills to master

    • Project planning and tracking, stakeholder management (basic), risk identification, reporting on project progress, understanding project lifecycle.

    You're ready to move on when

    • Has successfully supported 2-3 complex projects, ensuring smooth execution of tasks.
    • Can effectively track project milestones and identify potential delays.
    • Is adept at organising project meetings and documenting outcomes.
    • Understands how to communicate project status to different audiences.

11Where this role leads

The long view:Your journey here is about continuous growth. We're committed to providing the opportunities and support you need to build a truly impactful career, whether that's becoming a leader of people, a deep technical expert, or a strategic advisor influencing the highest levels of the organisation.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Performance Consultant is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Leading the carrying out of Six Sigma process mappingLevel 4

Applied to your work in Performance Consultant

By completing this unit, learners will be able to lead the carrying out of Six Sigma process mapping, demonstrating both practical application and a comprehensive understanding of the methodologies involved.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Performance Consultant

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Data Analysis AccuracyThe precision and correctness of your data analysis and calculations within project workstreams.If your cost-saving model predicts £100K savings, the actual realised savings should be within 2% variance, or £98K-£102K.Achieve 98%+ accuracy on all data analysis tasks.
  • On-Time Task CompletionThe percentage of assigned tasks (e.g., process maps, data gathering, initial recommendation drafts) completed by agreed deadlines.If you have 20 tasks in a month, you should hit the deadline for at least 19 of them, even if it means flagging potential delays early.Complete assigned process maps and analyses 95% on time.
  • Internal Stakeholder Satisfaction (Workstream)Feedback from internal project stakeholders on the quality and usefulness of your specific deliverables and contributions.After delivering a 'to-be' process map, the Operations Lead rates your work a 4.5 out of 5 for clarity and practicality.Receive a 4/5 average rating from internal project stakeholders on the quality of your workstream deliverables.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Performance Consultant to Senior Performance Consultant, and whatever you decide comes after.

Level 3 · in progressAI Fluency→ Senior Performance Consultant→ your design
Where this takes you

Your journey here is about continuous growth. We're committed to providing the opportunities and support you need to build a truly impactful career, whether that's becoming a leader of people, a deep technical expert, or a strategic advisor influencing the highest levels of the organisation.

See Your Progress GrowIllustration
Performance Consultant
  • Lean Six Sigma (DMAIC)
  • Root Cause Analysis (RCA)
  • Change Management (Prosci ADKAR® principles)
  • Business Process Re-engineering (BPR) Concepts
  • Performance Measurement & Metrics
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Performance Consultant is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Performance Consultant

    3-5 years in the current role

    Level 3 (OFQUAL 6-7)

    • Advanced Lean Six Sigma (e.g., running full DMAIC projects, statistical analysis).
    • Complex Change Management (designing and executing change plans).
    • Workshop Facilitation (leading groups of senior stakeholders to consensus).
    • Business Case Development (quantifying benefits and costs for project proposals).
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of consulting work can be repetitive or time-consuming. Imagine if you could cut down on the grunt work and focus more on the actual problem-solving and strategic thinking. Well, you can. We're not just talking about theory here; we're actively exploring and implementing AI tools to make our internal consulting team more effective.

In this role, you'll have access to our AI Productivity Hub, a curated set of tools and best practices designed specifically for performance consulting. We're talking about using AI to speed up everything from data analysis to drafting reports, freeing you up to do the high-value work that really matters. It's not about replacing you; it's about making you a super-consultant.

Automated Process Discovery

Use AI-powered process mining tools (like Celonis or similar) to analyse system logs from our enterprise systems (e.g., SAP, Workday). This automatically generates detailed, data-backed 'as-is' process maps, instantly highlighting bottlenecks and deviations without endless manual workshops. It's like having a digital detective for our operations.

Root Cause Hypothesis Generation

Feed your problem statements, initial data (like customer complaints or operational KPIs), and even interview transcripts into a Large Language Model (LLM). It can brainstorm a comprehensive list of potential root causes across people, process, and technology, helping you avoid cognitive biases and ensuring you don't miss anything obvious (or not so obvious) at the start of a project.

Benchmark & Best Practice Synthesis

Task an AI assistant to research and summarise industry benchmarks, academic studies, and best practices for specific performance problems (e.g., 'best practices for reducing call centre handle times'). It can deliver a concise, summarised report with sources in minutes, saving you hours of manual research time.

Executive Summary First Draft

Once you've finished your analysis, provide the key findings, data points, and recommendations to an LLM. Ask it to generate a first draft of a one-page executive summary or even a 5-slide PowerPoint deck, structured for a busy manager or department head. You'll then refine it, adding your unique insights and polish.

Common questions

Common questions

How do you become a Performance Consultant?

Common routes in include Associate Performance Consultant / Junior Business Analyst (1-2 years), Operations Analyst / Process Coordinator (2-3 years) and Project Support Officer / Project Coordinator (2-4 years). Times vary with prior experience.

Where can a Performance Consultant progress to?

This role can lead on to Senior Performance Consultant (3-5 years in the current role), depending on the skills you build.

What level is a Performance Consultant in the UK?

This role aligns to RQF Level 3 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Performance Consultant?

Increasingly, Prompt Engineering for Consulting and Data Storytelling & Visualisation for Impact. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Performance Consultant, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 9 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Performance Consultant: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Internal Consulting

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here are highly transferable. Many of our consultants move into senior operational roles within the business, become external management consultants, or transition into specialist roles in areas like Business Architecture, Programme Management, or Data Strategy within other large organisations.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.