The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Incident Reporting & Investigation Closure Rate
The percentage of all reported incidents (including near-misses) that have a completed investigation and all corrective actions closed out.
Target · 95% of incidents investigated and actions closed within 30 days If we have 10 incidents reported in a month, you'd aim to have 9-10 of those fully investigated and all agreed actions completed by the end of the next month. This isn't just about the big stuff; near-misses count too.
Safety Observation & Intervention Rate
The number of proactive safety observations you conduct and the quality of interventions made to correct unsafe behaviours or conditions.
Target · Minimum 20 quality observations per month, with documented follow-up You might spot a worker not wearing correct PPE. An observation means you talk to them, understand why, correct the behaviour, and document it. It's about coaching, not just policing.
Training Completion & Effectiveness
Ensuring all required H&S training for your site is completed on time and that the training actually sticks, leading to improved knowledge and behaviour.
Target · 98% completion rate for mandatory site H&S training; 80% pass rate on post-training assessments If 100 people need 'Working at Height' training, 98 of them should complete it by the deadline. We'll also check if people are actually applying what they learned, maybe through spot checks or practical assessments.
Audit Finding Closure Rate
The percentage of non-conformities or observations identified during internal or external audits that are addressed and closed within the agreed timeframe.
Target · 90% of audit findings closed within agreed deadlines After an ISO 45001 audit, if 10 findings come up, you'll need to make sure 9 of those have proper corrective actions implemented and verified by the follow-up date.
Site Safety Culture & Engagement
How well you engage with site leadership and front-line teams to foster a proactive safety culture, moving beyond just compliance.
- You'll be asked for your input on operational changes, not just told about them. Front-line staff will feel comfortable coming to you with concerns or near-misses, rather than hiding them. Site managers will actively seek your advice on safety improvements. We'll see participation in safety committees and initiatives increase.
Quality of Incident Investigations
The depth and thoroughness of your incident investigations, moving beyond immediate causes to identify systemic issues and effective preventative actions.
- Your investigation reports will clearly identify root causes using tools like 5 Whys or Fishbone diagrams, not just 'human error'. Corrective actions will address systems, not just individuals. You'll be able to demonstrate that similar incidents haven't recurred due to your actions.
Stakeholder Collaboration & Influence
Your ability to work effectively with site managers, supervisors, and employees to implement safety programmes and address concerns.
- You'll be regularly invited to operational meetings. Feedback from site leaders will confirm you're seen as a partner, not just a 'safety cop'. You'll successfully get buy-in for safety initiatives that might initially seem to slow things down.