The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Regulatory Fines & Penalties Avoided
The financial impact of regulatory fines, enforcement actions, or significant audit findings directly attributable to financial crime technology failures.
Target · Zero 'Significant' or 'High Risk' findings related to technology; minimal (ideally zero) financial penalties.Avoiding a potential £50M fine by proactively addressing a system vulnerability identified by an internal audit, before a regulator even spots it. Or, maintaining a clean sheet on regulatory exams for financial crime tech for three consecutive years.
Financial Crime Losses Prevented
The estimated value of actual financial crime (e.g., fraud, money laundering) that our technology systems successfully detected and prevented, compared to industry benchmarks.
Target · Maintain detection rates above top-quartile industry benchmarks for key typologies; demonstrate a year-on-year reduction in actual financial losses from crime.Our transaction monitoring system flags a complex layering scheme, preventing the illicit movement of £2M, which would otherwise have been lost or laundered through our systems. Or, a 10% reduction in confirmed fraud losses year-on-year.
Operational Efficiency & Cost-to-Serve
The efficiency of our financial crime operations, specifically how technology reduces manual effort, alert volumes for false positives, and overall cost of compliance.
Target · Reduce manual processing time for alerts/cases by 15-20% annually through automation; achieve a 10% year-on-year reduction in the 'cost-to-serve' per financial crime alert/case.Implementing a new AI-driven alert prioritisation engine that reduces false positive alert volumes by 30%, saving the operations team roughly £2M in annual headcount costs. Or, reducing the average investigation time for a complex case from 5 days to 3 through better data integration.
Technology Resilience & Availability
The uptime, performance, and stability of our critical financial crime technology platforms, ensuring they are always available and performing as expected.
Target · Achieve 99.99% uptime for all critical financial crime systems; resolve 95% of high-severity incidents within 4 hours.Our AML platform remains fully operational during a major market event, processing all transactions without delay or error, avoiding a regulatory breach that could have occurred if the system had failed.
Strategic Programme Delivery
The successful delivery of major financial crime technology programmes and initiatives that align with the firm's strategic objectives and regulatory roadmap.
Target · Deliver 90% of strategic programmes on time and within budget; achieve 100% adoption of new capabilities by relevant business units.Successfully delivering the new enterprise-wide KYC onboarding platform within the agreed 18-month timeline and £15M budget, resulting in a 25% faster client onboarding process while enhancing due diligence.
Board and Executive Confidence
The level of trust and confidence the Board and Executive Leadership have in the firm's financial crime technology capabilities and your strategic direction.
- Regular invitations to present directly to the Board and its sub-committees without prompting
- proactive consultation on major strategic decisions involving risk or technology
- positive feedback from non-executive directors
- a noticeable reduction in 'surprise' questions about financial crime tech in executive meetings.
Regulatory Relationship & Reputation
The strength of our relationship with key regulators, evidenced by transparent communication, proactive engagement, and their trust in our capabilities.
- Regulators directly engaging you for industry insights or feedback on proposed changes
- positive feedback from regulatory examiners during reviews
- a track record of successfully navigating complex regulatory inquiries without escalation
- our firm being cited as a 'good example' by regulators.
Talent & Team Development
The ability to attract, retain, and develop top-tier talent within the financial crime technology function, building a high-performing and engaged team.
- Low voluntary attrition rates (below 10%) within your direct and indirect teams
- high engagement scores in internal surveys
- successful internal promotions to senior roles
- external recognition (e.g., industry awards) for team members or the function
- a strong pipeline of future leaders.
Industry Thought Leadership
Our firm's position as a recognised leader and innovator in financial crime technology, contributing to industry best practices and shaping the future of RegTech.
- Invitations to speak at major industry conferences
- publications in reputable journals
- active participation and leadership in industry working groups
- positive media mentions regarding our financial crime technology advancements
- our firm being seen as a 'go-to' for insights by peers.
Cross-Functional Collaboration & Influence
Your ability to build strong working relationships and influence strategic decisions across various departments (e.g., Business Units, IT, Risk, Compliance).
- Consistently securing resources and budget for key initiatives
- seamless integration of financial crime technology requirements into broader business and IT strategies
- positive feedback from peer C-suite executives on collaborative efforts
- your team's initiatives being seen as enablers, not blockers.