The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Control Testing Documentation Accuracy
The percentage of your control testing documentation that is free from errors or omissions, as verified by your manager or internal audit.
Target · 98% accuracy or higher If you test 50 controls in a quarter, no more than one piece of documentation should have a material error. For instance, correctly documenting the evidence for a daily reconciliation control.
KRI Data Reporting Timeliness
The percentage of Key Risk Indicator (KRI) data you're responsible for gathering and reporting that gets submitted by its T+1 deadline (that's 'today plus one business day').
Target · 100% submission by deadline If the KRI data for trading errors is due every Monday morning, you've got it submitted by then, every single week, without fail. No excuses, frankly.
Risk Incident Closure Efficiency
The average time it takes for you to coordinate and close low-severity risk incidents you're assigned, from initial reporting to final resolution.
Target · 15% reduction in average closure time compared to previous quarter If it typically took 5 days to close a minor operational glitch last quarter, you're aiming to get that down to 4.25 days this quarter by streamlining follow-ups and documentation.
RCSA Completion Rate (Assigned Business Unit)
The percentage of Risk & Control Self-Assessment (RCSA) submissions from your assigned business unit that are completed accurately and on time, reflecting genuine engagement.
Target · 90% completion rate for assigned units If you're overseeing the RCSA for the Retail Banking division, 9 out of 10 teams within that division submit their assessments correctly and by the deadline, without needing excessive chasing.
Proactive Issue Identification
How well you spot potential risks or control weaknesses before they become bigger problems, rather than just reacting to incidents.
- You'll be bringing up concerns in team meetings before they're on anyone else's radar. Your manager will see you flagging anomalies in data or questioning processes that 'have always been done that way'. We'll see you proposing small fixes before they're forced upon us.
Clarity of Communication
Your ability to explain complex risk concepts or incident details clearly and concisely, both in writing and verbally, to non-risk specialists.
- Your emails about incidents are easy to understand for a business manager. Your RCSA guidance is clear enough that business units don't keep asking the same questions. You can summarise a complex regulatory update in a couple of bullet points for your team.
Adherence to Risk Policies & Procedures
How consistently you follow our established risk management policies and procedures, ensuring consistency and compliance across your work.
- Your work files are always organised according to our standards. You don't cut corners on documentation. When asked, you can confidently explain the 'why' behind a particular policy and how you've applied it in your work.
Stakeholder Engagement & Follow-up
Your effectiveness in engaging with business units to gather information, follow up on actions, and generally keep the risk processes moving forward.
- Business unit contacts respond promptly to your requests (usually!). You don't let actions fall through the cracks. Your manager notes that you're building decent working relationships across the firm, not just with the risk team.