The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Account Handler / Client Service Executive
2-3 yearsSkills to master
- Policy administration, client query resolution, understanding of insurance products, strong organisational skills, basic market interaction.
You're ready to move on when
- Consistently handles a large volume of client service requests efficiently and accurately.
- Proactively identifies opportunities to assist brokers with renewals or new business.
- Demonstrates a solid grasp of various policy wordings and administrative processes.
- Receives positive feedback from clients and internal brokers on their support.
- 2
Junior Underwriter / Underwriting Assistant
2-4 yearsSkills to master
- Risk assessment, pricing principles, policy construction, market appetite, understanding of claims impact, negotiation with brokers.
You're ready to move on when
- Consistently makes sound underwriting decisions within their authority.
- Develops a good understanding of risk selection and pricing factors.
- Builds effective working relationships with brokers.
- Shows initiative in learning about new classes of business or market segments.
- 3
Insurance Sales Support
2-3 yearsSkills to master
- Lead qualification, pipeline management, sales process understanding, basic product knowledge, CRM proficiency, client communication.
You're ready to move on when
- Consistently supports sales targets by providing accurate and timely information.
- Demonstrates strong communication skills in initial client interactions.
- Proactively identifies and escalates potential sales opportunities.
- Shows a keen interest in moving into a client-facing broking role.