United Kingdom · Finance · Director/VP (16-20 years)

Director of Fund Operations

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

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As Director of Fund Operations, a good place to start on AI & Automation Strategy for Finance is Planning Automation Across a Department, a free Future Fluency module at Level 5. You'd practise working out what in your department's work could be automated, what should not be, and what to recommend.

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One email: what AI is changing in this job, the new skills it asks for, where it leads, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toChief Financial Officer (CFO)
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as VP, Fund Administration · Head of Fund Operations (UK) · Director, Finance Operations (Funds) · Global Head of Fund Services

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

1From this job to a course

The qualifications matched to this job

OTHM Level 7 Diploma in Accounting and Finance OTHM Qualifications · Level 7 · covers 1 of 3 standards
iCQ Level 3 Certificate in Providing Financial Services iCan Qualifications Limited · Level 3 · covers 3 of 3 standards
City & Guilds Level 3 Award in Providing Financial Services City & Guilds Limited · Level 3 · covers 3 of 3 standards
Highfield Level 3 Certificate in Providing Financial Services (RQF) Highfield Qualifications · Level 3 · covers 2 of 3 standards
CISI Level 3 Certificate in Investment Operations Chartered Institute for Securities & Investment · Level 3 · covers 1 of 3 standards
CISI Level 3 Extended Certificate in Investment Operations Chartered Institute for Securities & Investment · Level 3 · covers 1 of 3 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Investment Analysis OTHM Level 7 Diploma in Accounting and Finance
Measuring the performance of investments iCQ Level 3 Certificate in Providing Financial Services
Overseeing investment operation systems and processes Highfield Level 3 Certificate in Providing Financial Services (RQF)
Asset Servicing CISI Level 3 Certificate in Investment Operations

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Automation Fluency building AI into how work runs
Sustainability Fluency building care for people and planet into the work
Your Plan Illustration

Built for Director of Fund Operations

4 units that map to this job, from the qualifications that cover it.

  1. Investment Analysis OTHM Qualifications · covers 1 of 3 standards Level 7
  2. Measuring the performance of investments iCan Qualifications Limited · covers 3 of 3 standards Level 3
  3. Overseeing investment operation systems and processes Highfield Qualifications · covers 2 of 3 standards Level 3
  4. Asset Servicing Chartered Institute for Securities & Investment · covers 1 of 3 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director of Fund Operations?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI & Automation Strategy for Finance
  • ESG Reporting & Integration Leadership
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director of Fund Operations plan as you set up, starting with the free Automation Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A Director of Fund Operations leads the running of fund administration, keeping processes accurate, investors informed and regulatory requirements met.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Advent Geneva / FIS Investran / Allvue (or similar Fund Accounting Platform) Strategic

You'll define the strategic direction for platform use, lead major upgrade or migration projects, manage vendor relationships at an executive level, and ensure the platform supports our long-term operational vision. You won't be booking trades, but you'll know exactly what it's capable of.

Juniper Square / Intralinks / Backstop Solutions (or similar Investor Portal/CRM) Architect

You'll define the investor experience strategy through the portal, oversee its integration with other core systems (accounting, CRM), and ensure its security and compliance. You'll be thinking about how it serves our investors best, not just uploading documents.

While your team handles the detailed Excel work, you'll need to understand complex models, challenge assumptions, and oversee the development of critical financial schedules. You'll use it to review high-level summaries and understand underlying logic, not build from scratch.

Tableau / Power BI (or similar Business Intelligence) Strategic

You'll define the key operational dashboards and reporting requirements for your team and the executive committee. You'll use these tools to monitor KPIs, identify trends, and present performance insights to senior leadership. You're consuming and directing, not building.

Kyriba / CitiDirect BE / J.P. Morgan Access (or similar Treasury Management Systems) Strategic

You'll define the firm's treasury policies, oversee global cash management strategies, and manage banking relationships. You'll ensure these systems support efficient and secure cash flows across all funds and entities.

Anaplan / Workday Adaptive Planning (or similar FP&A Software) Architect

You'll oversee the design and maintenance of models for management company P&L, fund performance forecasting, and strategic planning. You'll use these to drive budget decisions and long-term financial projections for the operations function itself.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Strategic Operational Roadmap N/A N/A You'll define and propose the multi-year operational roadmap to the CFO and executive committee for approval. This includes major tech investments, staffing models, and process overhauls.
Budget Allocation (Fund Ops) N/A N/A You'll own the annual budget for the entire Fund Operations department, typically £2M-£10M+. You'll allocate resources across teams, technology, and projects, with final sign-off from the CFO.
Major Vendor Selection & Contracts N/A N/A You'll lead the selection process for major fund administration software, custodians, or prime brokers. You'll negotiate contract terms and pricing, with legal review and CFO sign-off for deals over £500K.
Organisational Design & Key Hires N/A N/A You'll design the organisational structure for Fund Operations and have final hiring authority for all your direct reports (Fund Controllers, Assistant Directors). You'll also approve key hires within their teams.
Response to Major Regulatory Changes N/A N/A You'll define the operational response and implementation plan for significant new regulations (e.g., AIFMD updates, new reporting requirements), working with Legal & Compliance. You'll present the plan and its implications to the Board.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Operational Cost Efficiency (per AUM)
The total cost of running fund operations relative to the Assets Under Management (AUM) we handle. This tells us how lean and efficient we are.
Target · Achieve a 10-15% reduction in cost per AUM over 3 years, whilst maintaining service levels.

If we manage £5BN AUM and our ops cost £5M, that's 0.1%. You'd aim to get that down to 0.085% or lower, perhaps by optimising vendor contracts or automating processes.

Regulatory Compliance & Audit Findings
The number and severity of audit findings, regulatory breaches, or material weaknesses identified by external auditors or regulators.
Target · Zero material weaknesses or significant regulatory findings in annual audits and examinations.

Successfully navigate the annual audit with a 'clean' opinion, meaning no significant control deficiencies or non-compliance issues were raised by PwC.

Fund Onboarding & Scalability Rate
Our ability to successfully onboard new funds or complex investment structures without disproportionately increasing headcount or operational risk.
Target · Onboard 3-5 new funds or major investment vehicles annually with less than a 5% increase in operational headcount.

We launched a new £500M private equity fund and a £200M real estate vehicle this year, and your team absorbed the workload with only two new hires, thanks to improved processes.

Investor Reporting Timeliness & Accuracy
The percentage of investor reports (e.g., quarterly statements, K-1s) delivered on or before deadline, with zero material errors.
Target · 100% on-time delivery of all investor reports, with an error rate below 0.01% (i.e., less than 1 error per 10,000 reports).

All Q3 investor statements were sent out by T+15, and we received no queries or complaints about the accuracy of the capital account balances.

Strategic Influence & Thought Leadership
Your ability to proactively shape the firm's operational strategy, anticipate future challenges, and drive innovation, rather than just reacting to requests.
  • You're regularly invited to C-suite strategy sessions, your proposals for new technology or process improvements are adopted, and you're seen as an expert by peers and senior leadership. People come to you for advice before problems even arise.
Team Leadership & Development
How effectively you build, mentor, and retain a high-performing leadership team within Fund Operations.
  • Low voluntary turnover among your direct reports, a clear succession plan for key roles, positive feedback in 360-degree reviews, and demonstrable career progression for your team members. You're building future leaders, not just managing tasks.
Risk Anticipation & Mitigation
Your foresight in identifying potential operational, regulatory, or technological risks before they become major problems, and implementing effective mitigation strategies.
  • You present proactive risk assessments to the Audit Committee, successfully implement new controls ahead of regulatory changes, and your team avoids major operational disruptions. You're always thinking two steps ahead.
Vendor & Relationship Management
The strength and effectiveness of your relationships with key external partners, ensuring we get the best service and value.
  • Favourable contract terms with service providers, positive feedback from auditors and custodians, and these relationships genuinely contribute to operational stability and innovation. They see you as a trusted partner, not just a client.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Building & Transforming Operations

You'll be constantly looking for ways to make things better, faster, and more robust. This shows up in leading projects to implement new fund accounting platforms, designing more efficient investor reporting workflows, or integrating AI tools into our daily processes. You get a kick out of seeing a messy process become streamlined.

Successfully leading the migration of our fund accounting system to a new platform, resulting in a 20% reduction in manual reconciliation time and improved data accuracy across all funds.

Strategic Impact & Influence

You'll thrive on being at the table for key business decisions, offering your operational perspective, and seeing your input directly shape the firm's direction. This means presenting to the board, advising on new product launches from an operational standpoint, or negotiating major vendor contracts. You want your work to matter at the highest level.

Advising the CIO on the operational feasibility and cost implications of launching a new, complex fund structure, leading to a refined strategy that minimises risk and maximises efficiency.

Developing & Mentoring Leaders

You'll spend a good chunk of your time coaching your direct reports, helping them grow into more senior roles, and fostering a culture of continuous improvement within your wider team. This means regular 1-on-1s, sponsoring leadership training, and delegating challenging projects to help them stretch. You're building the next generation of operational talent.

Seeing one of your Fund Controllers get promoted to Assistant Director, having coached them through a complex regulatory project and helped them develop their team management skills.

What frustrates people
  • Resistance to change from long-tenured team members or other departments when you're trying to implement new processes or technology.
  • The constant balancing act between investing in long-term strategic initiatives and dealing with urgent, unexpected operational crises.
  • Navigating complex internal politics to get buy-in for your strategic projects, especially when budgets are tight.
  • The sheer volume of regulatory changes that require constant monitoring, interpretation, and operationalisation across a large team.
  • Having to manage external service providers who sometimes don't meet expectations, requiring tough conversations and contract renegotiations.
What this role does not give you
  • A quiet, predictable work environment where tasks are repetitive and self-contained.
  • The opportunity to spend most of your day doing hands-on fund accounting or detailed data analysis.
  • A role where you can avoid difficult conversations or challenging the status quo.
  • A place where you can avoid presenting to senior leadership or external partners.

8Who you work with

You'll shape the entire operational backbone for our investment funds, directly influencing our firm's reputation, regulatory standing, and ability to attract and retain capital. Your decisions impact P&L, risk management, and overall business scalability. Frankly, you're a linchpin.

Inside the business
  • Chief Financial Officer (CFO)
  • Chief Investment Officer (CIO)
  • Head of Legal & Compliance
  • Head of Investor Relations
  • Heads of Investment Teams (e.g., Private Equity, Real Estate)
  • Internal Audit Committee
Outside the business
  • External Auditors (PwC, EY, Deloitte)
  • Fund Custodians & Prime Brokers
  • Regulatory Bodies (FCA, SEC, ESMA)
  • Major Institutional Investors (LPs)
  • Technology Vendors (e.g., Advent Geneva, Kyriba)
  • Legal Counsel

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A minimum of 16 years' progressive experience in fund administration, fund operations, or a closely related finance leadership role within the alternative investments sector (e.g., private equity, real estate, hedge funds).
  • At least 8-10 years of experience managing large teams (25+ people), including managing managers, with a proven track record of developing talent and fostering a high-performance culture.
  • Demonstrable experience in leading significant technology implementation or transformation projects within a finance or operations context.
  • Deep, practical understanding of complex fund structures, partnership accounting, and global regulatory frameworks.
  • Proven ability to present complex financial and operational information to C-suite executives and Board members, influencing strategic decisions.
  • A strong network within the fund administration industry, including relationships with key vendors, auditors, and regulatory contacts.

10What to practise next

Where the job is going, and what to do about it starting this week.

Blockchain & Distributed Ledger Technology (DLT) for Fund Admin

DLT has the potential to revolutionise fund administration by increasing transparency, reducing reconciliation efforts, and accelerating settlement times. While not mainstream yet, understanding its implications is critical for future-proofing our operations.

Tokenisation of Fund Units · Smart Contracts for Capital Activity · Interoperability with Traditional Systems · Regulatory & Legal Frameworks for DLT

  • This quarter: Read whitepapers and industry reports on DLT applications in asset management.
  • Next 6 months: Attend webinars or virtual conferences on blockchain in finance.
  • Next 12 months: Engage with fintech startups exploring DLT solutions for fund administration; consider a small proof-of-concept if relevant.
  • Ongoing: Keep an eye on competitor adoption and regulatory guidance.

Quick win: Follow key thought leaders on LinkedIn who are discussing DLT in finance. It's a low-effort way to stay informed about the conversation.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry conferences and executive forums focused on fund operations, fintech, and regulatory changes (e.g., FundForum, Private Equity International conferences).
  • Participate in executive leadership development programmes, especially those focused on change management, strategic influence, and leading large, diverse teams.
  • Engage with industry bodies and working groups (e.g., AIMA, BVCA) to stay abreast of best practices and contribute to industry dialogue.
  • Mentor junior and mid-level professionals within the firm; this is a fantastic way to refine your own leadership and coaching skills.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI & Automation Strategy for Finance

Competitors are already using AI to automate routine tasks, improve data quality, and gain predictive insights. If we don't embrace this, we'll be left behind in terms of efficiency, cost, and risk management. This isn't just a tech trend; it's a strategic imperative.

  • Robotic Process Automation (RPA) at Scale
  • Machine Learning for Anomaly Detection
  • Generative AI for Reporting & Communication
  • Data Governance for AI

ESG Reporting & Integration Leadership

Investors are increasingly demanding transparency and robust reporting on Environmental, Social, and Governance (ESG) factors. Regulators are also stepping up requirements. Fund operations will be on the hook for collecting, validating, and reporting this data accurately.

  • SFDR (Sustainable Finance Disclosure Regulation)
  • TCFD (Task Force on Climate-related Financial Disclosures)
  • ESG Data Providers & Methodologies
  • Operationalising ESG Data Collection

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Enterprise Fund Accounting & Valuation
  • Advanced Partnership Accounting & Waterfall Modelling
  • Global Regulatory Compliance & Reporting
  • Treasury & Liquidity Management Strategy
  • Operational Due Diligence (M&A/Fund Launch)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Fund Controller (Large/Complex Funds)

    5-8 years as a Fund Controller, managing multiple complex funds and a significant team.

    Skills to master

    • Deep expertise in complex fund accounting, leading audit processes, managing large teams, and presenting to internal stakeholders. You'd have been the 'go-to' for technical issues.

    You're ready to move on when

    • Successfully managed the full operational cycle for a portfolio of highly complex funds (e.g., hybrid structures, multi-jurisdictional).
    • Consistently delivered clean audit opinions and navigated regulatory examinations without significant findings.
    • Demonstrated ability to lead, mentor, and develop a team of 10+ fund accountants and senior administrators.
    • Proactively identified and implemented process improvements that led to measurable efficiency gains.
  2. 2

    Head of Treasury / Cash Management (Financial Services)

    8-12 years in a senior treasury role, with significant exposure to fund structures.

    Skills to master

    • Strategic liquidity management, foreign exchange risk, banking relationships, and treasury technology. You'd need to broaden your understanding of the full fund administration lifecycle.

    You're ready to move on when

    • Managed global cash pools and liquidity for a complex financial institution or fund group.
    • Successfully implemented treasury management systems and optimised cash flow forecasting processes.
    • Proven ability to manage banking relationships and negotiate favourable terms.
    • Demonstrated understanding of the interplay between treasury and broader fund operations, including capital calls and distributions.
  3. 3

    Head of Investor Relations Operations

    8-12 years in investor relations operations, managing reporting and client service.

    Skills to master

    • Investor communication, portal management, data analytics for investor insights, and client service excellence. You'd need to deepen your expertise in core fund accounting and regulatory compliance.

    You're ready to move on when

    • Led the investor reporting function, ensuring timely and accurate delivery of all investor communications.
    • Successfully managed and enhanced investor portal functionality and user experience.
    • Demonstrated ability to handle complex investor queries and manage demanding client relationships.
    • Developed a strong understanding of the data flows between fund accounting and investor reporting systems.

15Where this role leads

The long view: This role can lead to running a fund administration business as chief executive, or into a board or non-executive director position.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director of Fund Operations is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Investment Analysis, worked against Director of Fund Operations.

Investment Analysis Level 7

Applied to your work in Director of Fund Operations

The objective of this unit is to provide learners with a comprehensive understanding of investment analysis, covering different types of securities, the regulation of security trading, and the principles of investment theory. Learners will be able to apply this knowledge to make informed investment decisions, understand the principles of taxation related to investment income, and navigate the laws and regulations governing the financial services industry.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director of Fund Operations
  • Enterprise Fund Accounting & Valuation
  • Advanced Partnership Accounting & Waterfall Modelling
  • Global Regulatory Compliance & Reporting
  • Treasury & Liquidity Management Strategy
  • Operational Due Diligence (M&A/Fund Launch)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director of Fund Operations is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Chief Operating Officer (COO)

    3-5 years as Director of Fund Operations

    Significant increase in scope, moving from fund-specific operations to overseeing all operational functions across the entire firm (e.g., IT, HR, broader finance, facilities).

    • Strategic vendor management for all firm-wide services.
    • Business continuity and disaster recovery planning for the entire enterprise.
    • M&A integration across all operational departments.
    • Board-level reporting on firm-wide operational performance and risk.
  2. Chief Financial Officer (CFO)

    4-6 years as Director of Fund Operations

    Broadening from operations to encompass all financial aspects of the firm, including corporate finance, treasury, tax, financial planning & analysis (FP&A), and investor relations.

    • Managing relationships with institutional investors, banks, and rating agencies.
    • Overseeing financial reporting for the management company and consolidated entities.
    • Leading strategic financial initiatives, including debt and equity financing.
    • Advising the CEO and Board on all financial matters of the firm.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, leading a large Fund Operations team means you're often swamped with strategic planning, oversight, and putting out fires. Imagine if your team could handle 20-30% more volume without adding headcount, or if you could get board-ready reports in a fraction of the time. That's the power of AI, and we're building it into our daily work.

At this level, AI isn't about replacing people; it's about empowering your teams and giving you better data and more time for strategic thinking. We're building an AI Productivity Hub specifically for our Finance_roles, and as Director, you'll be instrumental in driving its adoption and shaping its future. Think of it as your secret weapon for operational excellence.

AI-Driven Operational Strategy

Use advanced AI models to analyse operational data, identify bottlenecks, predict future resource needs, and simulate the impact of strategic decisions (e.g., new fund launches, system migrations). This helps you make data-backed strategic choices, not just gut feelings.

Proactive Risk & Compliance Monitoring

Deploy AI to continuously monitor transaction patterns, investor behaviour, and regulatory feeds. The system will flag anomalies, potential compliance breaches, or emerging risks before they become problems, giving your team a heads-up and allowing for proactive mitigation.

Automated Board & Investor Reporting

Leverage generative AI to automatically draft sections of quarterly board reports, investor letters, and regulatory filings. Provide the AI with performance data, market commentary, and compliance updates, and it can create a polished first draft, saving your leadership team hours of writing and review.

Enhanced Vendor & Partner Management

Use AI to analyse vendor performance data, contract terms, and market benchmarks. This helps you identify areas for negotiation, evaluate service quality, and make more informed decisions when selecting or renewing contracts with custodians, prime brokers, and tech providers.

Common questions

Common questions

How do you become a Director of Fund Operations?

Common routes in include Fund Controller (Large/Complex Funds) (5-8 years as a Fund Controller, managing multiple complex funds and a significant team.), Head of Treasury / Cash Management (Financial Services) (8-12 years in a senior treasury role, with significant exposure to fund structures.) and Head of Investor Relations Operations (8-12 years in investor relations operations, managing reporting and client service.). Times vary with prior experience.

Where can a Director of Fund Operations progress to?

This role can lead on to Chief Operating Officer (COO) (3-5 years as Director of Fund Operations) and Chief Financial Officer (CFO) (4-6 years as Director of Fund Operations), depending on the skills you build.

What new skills matter most for a Director of Fund Operations?

Increasingly, AI & Automation Strategy for Finance and ESG Reporting & Integration Leadership. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in finance

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills built in this role carry across asset management firms, large institutional investors such as pension funds and endowments, and fintech companies that focus on fund services. Managing complex financial operations and large teams matters in all of these settings.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.