The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Alert Closure Rate
The percentage of assigned transaction monitoring or sanctions screening alerts you successfully investigate and close within our service level agreements (SLAs).
Target · >98% of alerts closed within 5 business daysIf you're assigned 50 alerts in a week, you'd be expected to clear at least 49 of them within the 5-day window, with proper documentation for each.
Case File Quality Score
The average score your case files receive during internal Quality Assurance (QA) reviews. This measures how well you've documented your investigation, applied policy, and justified your decision.
Target · Average score of >95% on QA reviewsA case where you clearly explain why a PEP hit was a false positive, showing all your checks and evidence, would score highly. A case with missing documents or unclear rationale would score lower.
SAR/STR Filing Accuracy
The percentage of Suspicious Activity Reports (SARs) or Suspicious Transaction Reports (STRs) you draft that are approved by a Senior Specialist without significant amendments or rejections.
Target · >90% of drafted SAR/STRs approved on first reviewIf you draft 10 SARs in a quarter, 9 of them should be ready to submit after minor edits, showing you've captured the key facts and narrative correctly.
Time to Escalate Critical Issues
How quickly you identify and escalate genuinely suspicious or high-risk activity that falls outside your decision authority to a Senior Specialist or Manager.
Target · Critical issues escalated within 24 hours of identificationSpotting a transaction pattern that strongly suggests terrorist financing would need to be flagged to your Senior Specialist immediately, not at the end of the week.
Application of Risk-Based Approach
How effectively you apply our firm's risk-based approach to your investigations, ensuring appropriate levels of due diligence and monitoring for different client profiles and transaction types.
- Your case files consistently show you've considered the client's risk rating, country risk, and transaction type. You're not over-investigating low-risk items or under-investigating high-risk ones. Senior Specialists will note your pragmatic, yet thorough, approach during reviews.
Proactive Problem Solving
Your ability to not just identify problems (like incomplete client data) but to propose practical solutions or workarounds within policy, rather than just waiting for instructions.
- You'll suggest ways to improve a data input process to your manager, or you'll figure out how to get missing KYC documents from a tricky client by working with the Front Office, instead of just flagging it as 'unobtainable'.
Knowledge Sharing & Mentorship (Informal)
While you don't have direct reports, you'll naturally share your knowledge and help newer team members. This shows you're building expertise and contributing to the team's overall capability.
- Junior analysts will come to you for advice on specific alert types. You'll offer to review their work informally, or perhaps lead a short internal session on a tricky sanctions interpretation. Your manager will notice you taking the initiative to help others get up to speed.
Stakeholder Engagement & Communication
How well you communicate complex compliance requirements or investigation findings to internal teams, particularly the Front Office, in a clear, concise, and professional manner.
- Front Office staff will tell your manager that you're easy to work with and explain things clearly. You'll be able to push back on requests for exceptions without burning bridges, always explaining the 'why' behind the 'no'.
