The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Event Portfolio ROI & Pipeline Generation
The return on investment across our entire global event portfolio, specifically focusing on the pipeline and revenue directly influenced by experiential marketing activities.
Target · Generate a 5:1 pipeline-to-spend ratio from the global event portfolio; directly attribute 20%+ of annual new business pipeline to experiential marketing.If we spent £5M on events this year, we'd expect to see at least £25M in influenced pipeline and £10M in closed-won revenue directly linked to those events. You'll present these numbers to the board.
Budget Adherence & Cost Optimisation
Managing the multi-million-pound global events budget effectively, ensuring spend is within approved limits while also actively seeking ways to reduce costs without compromising quality.
Target · Deliver the global event programme within a 5% variance of the approved annual budget; reduce overall event programme costs by 15% through strategic vendor consolidation and negotiation over 24 months.Negotiated a new global AV contract, saving £500K annually across all major events, while ensuring all flagship conferences came in 3% under budget.
Attendee Engagement & Satisfaction (NPS)
Measuring how engaged and satisfied our attendees are across all event formats, using metrics like Net Promoter Score (NPS) and session attendance rates.
Target · Achieve an average NPS of 60+ across all flagship events; increase average session attendance by 10% year-over-year for virtual programmes.Our annual user conference hit an NPS of 65 this year, a 7-point increase, driven by improved content and a smoother registration experience.
Team Performance & Development
The effectiveness and growth of your direct reports and the wider global events team, measured by retention, promotion rates, and successful project delivery.
Target · Maintain a team retention rate of 85%+; ensure 75% of direct reports achieve their annual performance goals; mentor and develop at least two managers into senior leadership roles within 3 years.Successfully onboarded and developed two new Event Managers who are now independently leading major regional programmes, and saw zero regrettable attrition in the last 12 months.
Strategic Influence & Thought Leadership
Being recognised as the go-to expert for experiential marketing within the company and externally, shaping not just our strategy but potentially industry best practices.
- Regularly invited to present at C-suite strategy sessions
- sought out by other departments for advice on customer engagement
- speaking engagements at industry conferences
- published articles or whitepapers on event innovation
- active participation in industry advisory boards.
Cross-Functional Collaboration & Alignment
How effectively you work with other senior leaders (Sales, Product, Regional Marketing) to ensure event strategy is fully integrated and supported across the business.
- Event strategy is seamlessly integrated into global marketing campaigns
- Sales teams actively use event-generated leads
- Product teams provide input on session content
- regular, proactive communication with key stakeholders
- positive feedback from peers on collaboration and problem-solving.
Innovation & Future-Proofing
Your ability to identify and implement new technologies, formats, and strategies that keep our experiential marketing efforts ahead of the curve and relevant in a changing market.
- Successful piloting of new event technologies (e.g., AI-powered matchmaking, immersive VR experiences)
- development of new hybrid event models
- demonstrable improvements in data capture and analysis from events
- regular market scanning and presentation of new trends to leadership.