UK

United Kingdom · Compliance, quality and safety · Principal/Manager (12-16 years)

ISO / Quality Management Systems Manager

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  • Experience bandPrincipal/Manager (12-16 years)
  • Direct reports3-8 reports
  • Reports toDirector of Quality & Compliance
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Head of Quality & Compliance · QMS Lead · Compliance & Standards Manager · Management Systems Lead

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician) GQA Qualifications Limited · Level 3 · covers 1 of 10 standards
GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills GQA Qualifications Limited · Level 3 · covers 1 of 10 standards
ProQual Level 6 NVQ Diploma in Quality Management ProQual Awarding Body · Level 6 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician)
Good Manufacturing Practice GQA PAA\VQ-SET Level 3 Certificate in Laboratory Technical Skills
Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards Level 3 Technical Occupational Entry in the Principles and Practice for Pharmacy Technicians (Diploma)
Quality Management Systems and Standards ProQual Level 6 NVQ Diploma in Quality Management

The future skills this job leans on

Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Frontier Fluency the next wave, beyond mainstream AI
Systems Fluency seeing the whole picture
Your Plan Illustration

Built for ISO / Quality Management Systems Manager

6 units that map to this job, from the qualifications that cover it.

  1. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  2. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  3. Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA Qualifications Limited · covers 1 of 10 standards Level 3
  4. Good Manufacturing Practice GQA Qualifications Limited · covers 1 of 10 standards Level 3
  5. Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards · covers 1 of 10 standards Level 3
  6. Quality Management Systems and Standards ProQual Awarding Body · covers 1 of 10 standards Level 6
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as an ISO / Quality Management Systems Manager?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Integrated Management System (IMS) Optimisation with Digital Twins
  • ESG (Environmental, Social, Governance) Integration into IMS
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your ISO / Quality Management Systems Manager plan as you set up, starting with the free Growth Mindset module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Ready to pay? Subscribe for £70 a month

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

An ISO Manager builds and maintains management systems that keep a business meeting quality, safety and environmental standards.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Intelex, ETQ Reliance, Ideagen Quality Management (QMS/EHS Platform) Strategic

Leading the selection, implementation, and ongoing optimisation of our enterprise-wide QMS/EHS platform. You'll oversee integration with other business systems and manage vendor relationships. You're the system owner.

SharePoint (with versioning & workflows), MasterControl (Document Control) Architect

Setting enterprise document governance policy, approving system-wide changes, and ensuring compliance with data retention laws. You'll design and maintain the overall document control architecture.

Power BI, Tableau, Minitab (Data & Analytics) Strategic

Defining the key metrics and data strategy for the entire Compliance_Quality_Health_Safety function. You'll present data-driven insights on system performance, risks, and improvements to the executive board.

MS Teams, Jira, Asana (Collaboration & PM) Strategic

Integrating these tools into the overall management system to provide a single source of truth for compliance status, audit management, and CAPA tracking. You'll ensure seamless information flow.

ServiceNow GRC, Archer, OneTrust (GRC Platforms) Advanced/Expert

Managing the quality/EHS modules within a broader GRC platform, linking controls to specific ISO clauses, and using the platform for executive reporting on the organisation's overall compliance posture. You're the expert user and administrator.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Approval of new or revised QMS/EMS/OHSMS procedures Drafts procedures for review and approval by Senior ISO Specialist. Proposes and reviews procedures, requiring final approval from Senior ISO Compliance Specialist. Designs and drafts complex procedures, with final sign-off by ISO Manager.
Allocation of budget for QMS/EMS/OHSMS tools and training Identifies potential tools/training, provides cost estimates to Senior ISO Specialist. Researches and recommends tools/training options, submits proposals for approval. Manages small project budgets (up to £5K) for specific tools or training initiatives, with Manager's approval.
Closure of Corrective and Preventive Actions (CAPAs) Supports CAPA owners in gathering evidence, updates status. Verifies evidence for routine CAPAs, recommends closure to Senior ISO Specialist. Reviews and approves closure of complex or critical CAPAs, ensuring root cause is addressed and effectiveness verified.
Selection and management of external certification bodies No involvement. Assists with gathering information for certification body reviews. Participates in discussions, provides input on certification body performance.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Major Non-Conformities (External Audit)
Number of major non-conformities identified during external certification body audits across all certified sites.
Target · Zero major non-conformities annually.

In the last BSI surveillance audit, we had one major non-conformance related to inadequate risk assessments. Your goal is to ensure we don't repeat that.

CAPA Effectiveness & Closure Rate
Percentage of Corrective and Preventive Actions (CAPAs) closed within agreed timescales and verified as effective in preventing recurrence.
Target · 95%+ CAPAs closed on time; 90%+ verified as effective.

If we had 50 CAPAs open in Q1, you'd aim to close 48 of them on time, and for 45 of those, we'd see no recurrence of the issue within 6 months.

Cost of Poor Quality (COPQ) Reduction
Tangible reduction in costs associated with quality failures, including scrap, rework, warranty claims, and customer complaints.
Target · Achieve a 10% reduction in COPQ year-on-year, or £500,000, whichever is higher.

Through a process improvement project you led, rework costs in the assembly department dropped by £150,000 in Q2, contributing to the overall COPQ target.

Internal Audit Programme Adherence
Completion rate of planned internal audits according to the annual schedule, ensuring all relevant clauses and departments are covered.
Target · 100% of planned internal audits completed each year.

If the annual plan includes 24 internal audits, you'll ensure all 24 are completed, reported, and findings are entered into the CAPA system.

Leadership Engagement in Management Review
The quality and depth of engagement from senior leadership during the mandatory Management Review meetings, moving beyond mere attendance to active participation and decision-making.
  • Leadership proactively asks challenging questions, assigns resources to address system weaknesses, and uses the review output to inform strategic decisions. You'll see them referencing past reviews and holding teams accountable for actions.
Cross-Functional Collaboration & Buy-in
How well you get different departments to genuinely buy into and take ownership of their part of the management system, rather than seeing it as 'your' job.
  • Department heads volunteer to lead CAPA investigations, proactively seek your input on process changes, and champion compliance within their teams. You're seen as a trusted advisor, not just the 'process police'.
Effectiveness of Training & Awareness
The demonstrable understanding and application of ISO requirements and company procedures by employees at all levels.
  • During internal audits, employees can clearly articulate their roles in the QMS/EMS/OHSMS, explain relevant procedures, and demonstrate correct record-keeping without prompting. Feedback from training sessions is consistently positive, showing real impact.
Proactive Risk Identification & Mitigation
The extent to which the business is identifying and addressing potential quality, environmental, and safety risks before they become problems.
  • New FMEAs are regularly initiated for new products or processes. Risk registers are actively reviewed and updated by process owners, not just by you. You'll see a reduction in 'surprise' issues because risks were spotted early.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Creating Order from Chaos

You get a genuine kick out of taking a messy, inconsistent process and turning it into a clear, efficient, and compliant workflow. Seeing a well-structured QMS document or a perfectly closed-loop CAPA system brings you satisfaction.

You take a look at our current training record system, which is a mix of spreadsheets and paper forms, and you immediately see how to streamline it into a single, auditable digital process.

Driving Continuous Improvement

You're not content with 'good enough.' You're always looking for ways to make things better, safer, and more effective, whether it's optimising a production process or enhancing our environmental performance. You love seeing the tangible results of your efforts.

After analysing a series of minor non-conformities, you identify a systemic issue and propose a change that reduces waste by 5% in a key manufacturing process.

Protecting Reputation & Ensuring Compliance

You sleep better knowing our certifications are secure, our risks are mitigated, and we're operating within all legal and regulatory boundaries. The thought of a major non-conformance or a safety incident keeps you sharp.

You successfully navigate a challenging external audit, receiving praise from the certification body for the robustness of our management system, knowing you've protected the company's standing.

What frustrates people
  • Chasing overdue CAPAs and feeling like a debt collector.
  • The 'process police' perception from other departments.
  • The frantic pre-audit scramble, despite year-round efforts.
  • Inheriting a chaotic 'system' of documents on a shared drive with no version control.
  • Explaining the 'why' of compliance to senior leaders who see it as a cost, not an investment.
  • Operational pushback from long-tenured employees resistant to change.
  • Being held accountable for non-conformities caused by departments you don't directly control.
What this role does not give you
  • A quiet, solitary role – you'll be interacting with everyone.
  • Instant gratification – improvements take time and persistence.
  • Direct authority over most operational teams – you'll lead through influence.
  • A chance to ignore the details – precision is paramount.

8Who you work with

This role directly impacts our ability to operate in regulated markets, maintain customer trust, and ensure the safety and well-being of our employees. You'll protect our brand reputation, reduce operational risks, and drive continuous improvement across all business functions. Honestly, without a strong ISO Manager, we're flying blind on compliance and quality.

Inside the business
  • Operations Leadership (Factory Managers, Production Leads)
  • Engineering & Product Development Teams
  • Sales & Customer Service Directors
  • HR & Training Department
  • Executive Leadership Team (for Management Review)
Outside the business
  • External Certification Bodies (e.g., BSI, SGS, TÜV SÜD)
  • Key Customers (especially those requiring ISO compliance)
  • Regulatory Authorities (e.g., HSE, Environment Agency)
  • Suppliers and Contractors

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (10+ years) in managing ISO 9001, ISO 14001, and ISO 45001 systems in a complex organisational setting.
  • Demonstrable track record of successfully leading external certification audits with minimal non-conformities.
  • Extensive experience in leading and developing a small team of compliance or quality professionals.
  • Strong background in applying Root Cause Analysis and CAPA management principles to drive measurable improvements.
  • Experience in designing and delivering effective training programmes on management system topics.
  • A deep understanding of the 'why' behind compliance, not just the 'what'.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Analytics for Compliance

Moving beyond basic dashboards, you'll need to use more sophisticated analytical techniques to identify hidden trends, predict future risks, and demonstrate the financial impact of compliance efforts. This means more than just reporting; it's about deep insight.

Statistical Process Control (SPC) · Predictive Modelling for Non-Conformities · Correlation & Regression Analysis · Data Storytelling

  • This month: Complete an online course on advanced Power BI or Tableau features, focusing on statistical functions.
  • Month 2: Experiment with Minitab or a similar tool to apply SPC to one of our key quality metrics.
  • Month 3: Work with a data analyst (if available) to build a predictive model for a specific type of non-conformance.
  • Month 4: Practise presenting a complex data insight to a peer, focusing on the story and business impact.

Quick win: Identify one area where we collect a lot of data (e.g., customer complaints, internal audit findings) and challenge yourself to find a hidden trend using basic statistical functions in Excel or Power BI.

AI & Automation for Compliance Workflows

AI and automation aren't just for IT anymore; they're becoming essential for streamlining compliance tasks, from document review to CAPA follow-up. You'll need to understand how to effectively deploy and manage these tools to boost your team's productivity and accuracy.

RPA (Robotic Process Automation) for Compliance · Natural Language Processing (NLP) for Document Analysis · AI Ethics & Bias in Compliance · Low-Code/No-Code Automation Platforms

  • This month: Take an introductory online course on RPA or low-code automation.
  • Month 2: Identify one repetitive administrative task in your team that could be automated (e.g., sending reminder emails for overdue CAPAs).
  • Month 3: Build a simple automation workflow using a low-code tool, or work with IT to implement an RPA solution.
  • Month 4: Evaluate the time savings and accuracy improvements from your automation initiative and present the results.

Quick win: Use a generative AI tool (like ChatGPT or Claude) to draft a complex email or summarise a long audit report. See how much time it saves you immediately.

11Staying current once you are in

What people here do to keep up
  • Actively participate in industry forums, webinars, and conferences related to ISO standards, compliance, and quality management to stay abreast of best practices and emerging trends.
  • Maintain your lead auditor certifications through continuous professional development (CPD) and regular audit experience.
  • Seek out opportunities to mentor junior professionals within the Compliance_Quality_Health_Safety department, sharing your knowledge and experience.
  • Regularly review and contribute to internal knowledge sharing sessions on lessons learned from audits or CAPA investigations.
  • Engage with external experts or consultants to benchmark our management systems against industry leaders.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Integrated Management System (IMS) Optimisation with Digital Twins

As businesses become more complex and interconnected, managing multiple ISO standards in silos is inefficient. Digital twins of processes and entire operational sites are emerging as a way to simulate changes, predict impacts, and optimise compliance proactively, rather than reactively.

  • Digital Twin Fundamentals
  • Simulation & Predictive Analytics for Compliance
  • Interoperability of Systems
  • Visualisation of Compliance Status

ESG (Environmental, Social, Governance) Integration into IMS

ESG is no longer just for investor relations; it's becoming a core business imperative. Customers, regulators, and employees expect robust ESG performance. Integrating ESG principles and reporting into our existing ISO management systems (especially 14001 and 45001) will be critical for holistic risk management and reputation.

  • ESG Reporting Frameworks (e.g., GRI, SASB)
  • Materiality Assessments
  • Carbon Footprinting & Net Zero Strategies
  • Social Impact Metrics

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • ISO Standards Interpretation & Implementation (9001, 14001, 45001)
  • Internal & External Audit Management
  • Root Cause Analysis (RCA)
  • Corrective & Preventive Action (CAPA) Management
  • Process Mapping & Improvement (PDCA/DMAIC)
  • Risk Assessment Methodologies (FMEA, Bow-Tie)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    From Senior ISO Compliance Specialist (L3/L4)

    3-5 years at Senior/Lead level

    Skills to master

    • Strategic programme management, team leadership (formal and informal), budget management, executive-level communication, and full ownership of external audit relationships.

    You're ready to move on when

    • Successfully led multiple complex internal audit programmes end-to-end.
    • Consistently closed critical CAPAs with verified effectiveness.
    • Mentored junior team members to successful progression.
    • Demonstrated ability to influence senior stakeholders without direct authority.
    • Developed and delivered impactful training sessions to diverse audiences.
  2. 2

    From Quality Manager / EHS Manager (outside ISO focus)

    5-7 years in a dedicated Quality or EHS management role

    Skills to master

    • Deep dive into specific ISO standards (9001, 14001, 45001) if previous role was less integrated, mastering external audit management, and integrating multiple management systems.

    You're ready to move on when

    • Managed a significant quality or EHS function, with demonstrable results.
    • Proven track record of driving continuous improvement initiatives.
    • Strong leadership experience, even if not directly managing ISO systems.
    • A clear understanding of the regulatory landscape relevant to quality or EHS.
    • Successfully managed external audits from other regulatory bodies.
  3. 3

    From Consultant (ISO Implementation/Auditing)

    4-6 years as a lead consultant for ISO systems

    Skills to master

    • Transitioning from advisory to direct operational ownership, managing internal teams, and navigating internal company politics and culture.

    You're ready to move on when

    • Successfully implemented or significantly improved ISO systems for multiple clients.
    • Led numerous external audits as a consultant.
    • Demonstrated ability to build strong client relationships and influence change.
    • A desire to move from project-based work to long-term ownership and development of an internal system.

15Where this role leads

The long view: This work can lead to a Chief Quality and Risk Officer role, overseeing compliance and risk at board level. It can also lead to operations leadership, with a focus on quality and process.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how ISO / Quality Management Systems Manager is actually changing.

Where it leads

Roles this leads to

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety, worked against ISO / Quality Management Systems Manager.

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety Level 5

Applied to your work in ISO / Quality Management Systems Manager

The objective of this unit is to provide learners with a comprehensive understanding of the regulations, industry standards, and management requirements for process safety. Learners will understand the role of the Process Safety Leadership Group, relevant frameworks, legal duties, and the role of the Competent Authority.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
ISO / Quality Management Systems Manager
  • ISO Standards Interpretation & Implementation (9001, 14001, 45001)
  • Internal & External Audit Management
  • Root Cause Analysis (RCA)
  • Corrective & Preventive Action (CAPA) Management
  • Process Mapping & Improvement (PDCA/DMAIC)
  • Risk Assessment Methodologies (FMEA, Bow-Tie)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

ISO / Quality Management Systems Manager is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Director of Quality & Compliance (L6)

    3-5 years as ISO / Quality Management Systems Manager

    From managing the system to shaping the entire business unit's quality and compliance strategy.

    • Developing and overseeing global certification strategies.
    • Leading M&A due diligence and integration from a compliance perspective.
    • Managing complex regulatory relationships at a national or international level.
    • Defining and driving the overall quality culture across a business unit.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, managing an ISO system is a huge job, often bogged down by paperwork, endless checks, and chasing people. But what if you could offload some of that grunt work to AI? We're not talking about replacing you; we're talking about giving you a superpower. Imagine reclaiming hours every week to focus on strategic improvements, not just maintenance.

In the world of Compliance, Quality, Health, and Safety, AI isn't just a buzzword; it's a practical tool that can transform how you manage documentation, identify risks, and even conduct root cause analysis. Here's how AI can genuinely make your life easier and your management system more robust, freeing you up to be the strategic leader you're meant to be.

Automated Document Compliance Check

Use an AI tool to automatically scan all documents in your QMS before an audit. It'll flag missing signatures, incorrect version numbers, outdated templates, and formatting errors, giving you a precise punch list for cleanup. Think of it as your super-fast, tireless proofreader.

Systemic Root Cause Analysis (AI-powered)

Feed years of audit findings and CAPA text data into an NLP model. This AI can identify recurring themes and hidden systemic issues (e.g., 'inadequate training' keeps popping up across five different departments) that a human might miss. It's like having a super-sleuth for your data.

ISO Standard Gap Analysis

When a new version of a standard drops (like ISO 14001:2025), use an AI assistant to compare it against our current documented procedures. The AI can draft a gap analysis report, highlighting clauses with potential non-compliance, saving you weeks of manual cross-referencing.

Draft Audit & CAPA Communications

Use a generative AI tool to create first drafts of formal audit reports, non-conformance statements, and follow-up emails for overdue actions. Train it on past reports to ensure consistent tone, structure, and terminology. This means less time staring at a blank page.

Common questions

Common questions

How do you become an ISO / Quality Management Systems Manager?

Common routes in include From Senior ISO Compliance Specialist (L3/L4) (3-5 years at Senior/Lead level), From Quality Manager / EHS Manager (outside ISO focus) (5-7 years in a dedicated Quality or EHS management role) and From Consultant (ISO Implementation/Auditing) (4-6 years as a lead consultant for ISO systems). Times vary with prior experience.

Where can an ISO / Quality Management Systems Manager progress to?

This role can lead on to Director of Quality & Compliance (3-5 years as ISO / Quality Management Systems Manager), depending on the skills you build.

What new skills matter most for an ISO / Quality Management Systems Manager?

Increasingly, Integrated Management System (IMS) Optimisation with Digital Twins and ESG (Environmental, Social, Governance) Integration into IMS. These are the skills our record of this role lists as growing.

Free tools

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

 More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

The skills involved apply across most industries, especially manufacturing, aerospace, automotive, medical devices and pharmaceuticals, or any setting focused on operational standards.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Growth Mindset module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.