UK

United Kingdom · Compliance, quality and safety · Senior (5-8 years)

Senior Quality Assurance Analyst

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  • Experience bandSenior (5-8 years)
  • Direct reportsNo direct reports
  • Reports toQuality Assurance Manager
  • UK framework levelUsually a manager, or the deepest specialist in a team

Also advertised as Senior QA Specialist · Compliance Quality Lead · CQHS Analyst (Senior)

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

Two short quizzes about you

1From this job to a course

The qualifications matched to this job

GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 1 of 10 standards
IAO Level 5 Diploma in Leadership and Management Innovate Awarding · Level 5 · covers 1 of 10 standards
EAL Level 4 NVQ Diploma in Engineering Manufacture Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
EAL Level 4 Diploma in Engineering and Advanced Manufacturing (Development Competence) Excellence, Achievement & Learning Limited · Level 4 · covers 2 of 10 standards
ETCAL Level 4 NVQ Diploma in Processing Industries Operations ETC Awards Limited · Level 4 · covers 1 of 10 standards
GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician) GQA Qualifications Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Managing quality and quality systems IAO Level 5 Diploma in Leadership and Management
Implement Quality Assurance Methods and Procedures EAL Level 4 NVQ Diploma in Engineering Manufacture
How to Implement Quality Assurance Systems Within Processing Industries Environments ETCAL Level 4 NVQ Diploma in Processing Industries Operations
Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA PAA\VQ-SET Level 3 Diploma for a Bulk Storage Operator (Technician)

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Your Plan Illustration

Built for Senior Quality Assurance Analyst

5 units that map to this job, from the qualifications that cover it.

  1. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 1 of 10 standards Level 5
  2. Managing quality and quality systems Innovate Awarding · covers 1 of 10 standards Level 5
  3. Implement Quality Assurance Methods and Procedures Excellence, Achievement & Learning Limited · covers 2 of 10 standards Level 4
  4. How to Implement Quality Assurance Systems Within Processing Industries Environments ETC Awards Limited · covers 1 of 10 standards Level 4
  5. Comply with External and Internal Obligations within a Bulk Storage Operations Environment GQA Qualifications Limited · covers 1 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Senior Quality Assurance Analyst?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI-Assisted Investigation & Reporting
  • Advanced Predictive Analytics for Risk
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Senior Quality Assurance Analyst plan as you set up, starting with the free Automation Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

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Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

A senior quality assurance analyst investigates why things go wrong and checks that processes meet standards. The work involves leading investigations and keeping operations safe.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

MasterControl, Veeva QualityDocs, or ETQ Reliance (QMS) Advanced

Configuring workflows for change controls and CAPAs, authoring and approving critical documents, training new users on system functionality, generating complex compliance reports.

Cority, Enablon, or VelocityEHS (EHS/Incident Management) Expert

Analysing incident data for trends, building custom dashboards to monitor safety performance, managing user permissions, and ensuring data integrity for reporting.

AuditBoard, ServiceNow GRC, or LogicGate (Audit & Risk Management) Advanced

Managing internal audit plans, documenting findings, tracking CAPAs related to audits, configuring risk registers, and generating audit-readiness reports.

Microsoft Excel (Power Query, PivotCharts) & Power BI/Tableau Expert

Building interactive dashboards from scratch in Power BI or Tableau to visualise quality and safety data, using Power Query for complex data cleaning and transformation, automating routine reporting, and presenting insights clearly.

SharePoint, Confluence, or MS Teams (Document Control & Collaboration) Expert

Designing SharePoint site architecture for document control, creating and maintaining comprehensive Confluence knowledge bases for procedures, establishing best practices for collaborative document drafting, and managing version control.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Choosing an RCA Methodology Suggests options to supervisor for approval. Chooses from approved methods, consults manager on complex cases. Selects and applies appropriate methodology independently, justifies choice in report.
Approving Minor Procedural Changes Drafts changes, requires full supervisor approval. Drafts and recommends changes, requires manager approval. Drafts, reviews, and approves minor changes within defined scope, informs manager.
Managing CAPA Timelines Escalates any potential delays to supervisor. Negotiates extensions with process owners, informs manager of significant delays. Manages and adjusts CAPA timelines within project scope, consults manager on critical path delays.
External Auditor Interaction Provides requested documents under direct supervision. Responds to basic auditor queries, escalates complex questions. Acts as primary point of contact for specific audit areas, presents evidence, manages follow-up actions.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Average Time to Close Major Non-Conformances
The average number of days it takes from identifying a major non-conformance to fully closing its associated Corrective and Preventive Action (CAPA) with verified effectiveness.
Target · Reduce from 90 days to 60 days within 12 months

If a critical safety non-conformance is raised on 1st January, we'd aim to have all actions completed and effectiveness checked by 1st March, rather than 1st April.

Reduction in Overdue CAPAs (Site-Wide)
The percentage decrease in the total number of CAPAs that have passed their due date across the entire site or relevant business unit.
Target · Reduce by 30% Quarter-on-Quarter

If we started the quarter with 50 overdue CAPAs, we'd expect to see that number drop to 35 or fewer by the end of the quarter, thanks to your proactive follow-ups and support.

Repeat Non-Conformances for Same Root Cause
The number of times a non-conformance with the same identified root cause reoccurs within a 12-month period after a CAPA was supposedly closed.
Target · Maintain below 5% annually

If a CAPA was implemented to fix a specific machine fault, and that exact fault causes another non-conformance within the year, that counts. We want to see genuine, lasting fixes.

Internal Audit Finding Closure Rate
The percentage of findings identified during internal audits that are closed within their agreed-upon timeframe.
Target · Achieve 95% closure rate

If your audit uncovers 10 findings, we'd expect 9 or 10 of those to be fully addressed and closed by their due dates, demonstrating effective follow-through.

Effectiveness of Root Cause Analysis
Your ability to lead thorough investigations that identify the true underlying causes of problems, not just symptoms, leading to robust and lasting solutions.
  • Process owners consistently report that your RCA sessions clarify complex issues. You're asked to lead investigations for critical or recurring problems. Solutions implemented after your RCAs demonstrably prevent recurrence over time. You're able to clearly distinguish between a 'root cause' and a 'contributing factor' in reports.
Mentorship and Team Development
How well you guide and develop junior Quality Assurance Analysts, helping them to understand complex processes and grow their technical skills.
  • Junior team members seek your advice and guidance. They show measurable improvement in their ability to conduct investigations or manage CAPAs independently. You regularly provide constructive feedback during code reviews or document reviews. Your manager observes you actively coaching and supporting new joiners.
Influence on Process Improvement
Your capacity to not just identify problems, but to persuade and work with operational teams to implement effective, sustainable improvements.
  • Operational teams proactively involve you in process design discussions. Your recommendations for procedural changes are frequently adopted. You're seen as a trusted advisor, not just a 'compliance cop.' You can point to specific examples where your input led to a measurable positive change in a process.
Quality of Documentation & Reporting
The clarity, accuracy, and completeness of your audit reports, non-conformance reports, and CAPA documentation, ensuring they meet internal and external standards.
  • Your reports are consistently praised for their clarity and actionable insights. External auditors rarely raise queries on your documentation. There are minimal revisions needed on your drafted procedures or work instructions. Information you provide is easily understood and used by various stakeholders, from shop floor to management.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Solving Complex Problems

You'll get a real kick out of unravelling a tricky non-conformance, piecing together evidence, and finding that elusive root cause. It's like being a detective, but for process failures.

Spending a full day tracing a product defect back through multiple production steps, interviewing operators, reviewing batch records, and finally pinpointing a specific calibration error that caused the issue.

Driving Continuous Improvement

You're not content with just fixing a problem; you want to make sure it never happens again. Seeing a process become more efficient, safer, or higher quality because of your input is incredibly satisfying.

After a series of minor incidents, you lead a cross-functional team to redesign a specific workstation, resulting in a measurable reduction in near-misses and improved ergonomics.

Ensuring Safety and Quality

Knowing that your meticulous work directly contributes to protecting our employees, our customers, and our company's reputation is a powerful driver. You genuinely care about doing things right.

Successfully closing a critical CAPA that prevents a potential product contamination issue, knowing that your diligence protected thousands of consumers.

Mentoring and Developing Others

You enjoy sharing your knowledge and experience, helping junior team members understand the nuances of quality assurance and compliance. Seeing them 'get it' and grow is a big win for you.

Spending an hour walking a new analyst through the intricacies of an ISO standard, then seeing them confidently apply that knowledge in their next audit.

What frustrates people
  • Chasing overdue CAPAs and feeling like a nag.
  • Being seen as a barrier to production, rather than an enabler.
  • Management rhetoric not matching operational reality regarding quality/safety.
  • Dealing with poorly organised or outdated documentation systems.
  • The default explanation of 'human error' for systemic failures.
  • Post-audit complacency and a return to old, non-compliant habits.
  • Flagging risks that are ignored, only to see them materialise later.
What this role does not give you
  • A quiet, predictable, 'head-down' work environment.
  • Constant immediate gratification for your efforts.
  • A role where everyone automatically understands and values compliance.
  • Zero political navigation or convincing others to do the right thing.
  • A clean, perfectly organised digital environment from day one.

8Who you work with

This role directly influences our ability to meet regulatory obligations, maintain critical certifications (like ISO 9001 and ISO 45001), and significantly reduces the risk of non-conformances, incidents, and subsequent financial penalties or reputational damage. Your work ensures we're not just compliant, but constantly improving.

Inside the business
  • Quality Assurance Manager
  • Operations Leads
  • Production Supervisors
  • Engineering Team
  • Health & Safety Officers
  • Training Department
Outside the business
  • External Auditors (e.g., ISO certification bodies)
  • Key Suppliers
  • Regulatory Bodies (e.g., HSE for safety incidents)
  • Senior Clients (for specific quality requirements)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proven experience (5+ years) in a dedicated Quality Assurance or Compliance role, preferably within a regulated industry.
  • Demonstrable experience leading internal audits and managing the full CAPA lifecycle for significant non-conformances.
  • Solid experience facilitating Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone).
  • Advanced proficiency in at least one major Quality Management System (QMS) software (e.g., MasterControl, Veeva, ETQ).
  • Expert-level data analysis and reporting skills using tools like Excel (Power Query) and Power BI/Tableau.
  • A strong understanding of Good Documentation Practices (GDP) and their practical application.
  • Experience mentoring or providing informal guidance to junior team members.

10What to practise next

Where the job is going, and what to do about it starting this week.

QMS System Optimisation & Integration

Our Quality Management System (QMS) isn't just a standalone tool; it needs to talk to other business systems (ERP, CRM, MES) to provide a holistic view of quality. Optimising its performance and ensuring seamless data flow will be crucial for efficiency and data integrity.

API Connectivity · Workflow Automation · Data Governance within QMS · User Experience (UX) Design for QMS

  • This week: Spend time exploring all the advanced configuration options within our current QMS system, looking for untapped potential.
  • This month: Shadow our IT team or QMS administrators to understand how the system is maintained and integrated with other platforms.
  • Month 2: Take an advanced user or administrator course for our specific QMS platform, focusing on customisation and integration features.
  • Month 3: Propose a small QMS improvement project, perhaps automating a manual step in a workflow or improving a reporting function.

Quick win: Identify one minor, repetitive manual task within the QMS that could be automated with existing features and document the potential time savings.

Advanced Data Visualisation & Storytelling

It's not enough to just have data; you need to present it in a compelling way that drives action. Leadership needs clear, concise, and impactful visualisations that tell a story about quality and safety performance, quickly highlighting risks and opportunities.

Dashboard Design Principles · Data Storytelling · Audience-Specific Visuals · Interactive Reporting

  • This week: Review some 'best practice' examples of data visualisations online (e.g., Edward Tufte's work, specific Power BI blogs).
  • This month: Re-design one of your existing reports or dashboards to be more visually impactful and tell a clearer story.
  • Month 2: Seek feedback from your manager and other stakeholders on your improved visualisations. What worked? What didn't?
  • Month 3: Take an online course on advanced Power BI/Tableau or data storytelling to refine your skills.

Quick win: For your next presentation, focus on using only one or two key charts per slide, with clear headlines that explain the 'so what?' of the data.

11Staying current once you are in

What people here do to keep up
  • Regularly attend industry webinars and conferences on quality, safety, and compliance trends.
  • Subscribe to relevant regulatory updates and industry journals (e.g., Quality World, Safety & Health Practitioner).
  • Actively participate in professional networks or forums for Quality Assurance professionals.
  • Seek out opportunities to cross-train in other operational areas to better understand process interdependencies.
  • Take advanced courses in data analytics or process automation to enhance your technical toolkit.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI-Assisted Investigation & Reporting

AI tools are rapidly becoming capable of sifting through vast amounts of data – incident logs, audit reports, sensor data – far faster than any human. Competitors are already using AI to identify trends and draft initial reports in minutes, not hours. Analysts who master this will be significantly more productive.

  • Prompt Engineering for Compliance
  • Data Integration for AI
  • AI Output Validation
  • Ethical AI Use in CQHS

Advanced Predictive Analytics for Risk

Moving from reactive quality assurance to proactive risk prevention is the next frontier. Businesses want to predict where the next incident or non-conformance will occur, rather than just reacting to it. This means using statistical models to foresee problems.

  • Time Series Analysis
  • Regression Modelling
  • Anomaly Detection
  • Statistical Significance

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Root Cause Analysis (RCA)
  • Corrective and Preventive Action (CAPA) Management
  • ISO Standards Auditing & Interpretation
  • Failure Mode and Effects Analysis (FMEA)
  • Good Documentation Practices (GDP)

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Quality Assurance Analyst (L2) to Senior QA Analyst (L3)

    2-3 years at L2

    Skills to master

    • Leading minor investigations independently, drafting clear procedures, demonstrating strong data analysis for trends, and showing initiative in proposing process improvements.

    You're ready to move on when

    • Successfully managed the full CAPA lifecycle for at least 10 minor-to-medium non-conformances.
    • Consistently identified and reported on recurring issues with proposed solutions.
    • Received positive feedback on your ability to work with cross-functional teams.
    • Proactively sought out opportunities to learn new standards or methodologies.
  2. 2

    Quality Engineer (Manufacturing) to Senior QA Analyst (L3)

    3-5 years as a Quality Engineer

    Skills to master

    • Transitioning from product/process quality to broader system/compliance quality, developing strong auditing skills, and understanding enterprise-level QMS systems.

    You're ready to move on when

    • Demonstrated ability to apply quality tools (e.g., SPC, FMEA) in a manufacturing context.
    • Experience with non-conformance management and root cause analysis for production issues.
    • Strong technical understanding of manufacturing processes and their potential failure modes.
    • A desire to move into a more systemic, compliance-focused role.
  3. 3

    HSE Officer (Mid-Level) to Senior QA Analyst (L3)

    3-5 years as an HSE Officer

    Skills to master

    • Deepening knowledge of quality management systems (ISO 9001), developing formal auditing techniques, and integrating safety and quality perspectives.

    You're ready to move on when

    • Proven track record in incident investigation and safety risk assessment.
    • Strong understanding of ISO 45001 and relevant health and safety legislation.
    • Experience developing and implementing safety procedures.
    • An interest in expanding into broader quality compliance and system-level thinking.

15Where this role leads

The long view: This role can lead to managing a quality team, or into senior compliance and strategy roles across a business.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Senior Quality Assurance Analyst is actually changing.

Where it leads

Roles this leads to

The record names a next step, but the catalogue has no page for it yet:

  • Lead Quality Analyst / Principal CQHS Specialist (L4)

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety, worked against Senior Quality Assurance Analyst.

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety Level 5

Applied to your work in Senior Quality Assurance Analyst

The objective of this unit is to provide learners with a comprehensive understanding of the regulations, industry standards, and management requirements for process safety. Learners will understand the role of the Process Safety Leadership Group, relevant frameworks, legal duties, and the role of the Competent Authority.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Senior Quality Assurance Analyst
  • Root Cause Analysis (RCA)
  • Corrective and Preventive Action (CAPA) Management
  • ISO Standards Auditing & Interpretation
  • Failure Mode and Effects Analysis (FMEA)
  • Good Documentation Practices (GDP)
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Senior Quality Assurance Analyst is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Lead Quality Analyst / Principal CQHS Specialist (L4)

    3-5 years in Senior QA Analyst role

    This is a significant step, moving from leading workstreams to managing complex programmes or even a small team. You'll become a recognised Subject Matter Expert (SME) across the business.

    • Enterprise GRC Framework Design Helping to define the overall Governance, Risk, and Compliance framework for the organisation.
    • Advanced QMS Architecture Designing and implementing new modules or significant upgrades to the QMS, ensuring integration with other systems.
    • External Regulatory Liaison Becoming a primary point of contact for specific regulatory bodies or key external auditors.
    • Budget Management (Small Scale) Managing a project budget (e.g., £50K-£500K) for specific compliance initiatives.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a big chunk of your week is probably spent on tasks that could be faster, more accurate, or just plain automated. Imagine getting back hours every week to focus on the truly strategic stuff – the complex investigations, the deep problem-solving, and the mentoring that really makes a difference. That's where AI comes in.

We're not talking about AI replacing you; we're talking about AI being your ultimate assistant. For a Senior Quality Assurance Analyst in Compliance, AI isn't just a buzzword; it's a practical tool that can seriously cut down on the grunt work, allowing you to amplify your impact. Think less chasing, more analysing.

Automated Document Review

An AI tool can pre-scan submitted batch records, forms, and logs for common Good Documentation Practice (GDP) errors – things like missing signatures, incorrect date formats, or blank fields. It flags them for correction before they even hit your desk, saving you heaps of manual checking time. It's like having an extra pair of super-fast, tireless eyes.

Predictive Incident Analysis

Imagine AI sifting through thousands of historical incident reports, maintenance logs, and audit findings. It can identify hidden correlations – maybe a specific equipment part on a particular shift often precedes a failure – and proactively flag high-risk areas. This means you can prevent issues before they even happen, rather than just reacting to them.

Smart Regulatory Monitoring

An AI agent can continuously scan regulatory websites (like HSE, FDA, EPA) and standards bodies (ISO) for updates. It'll summarise changes, identify which of our internal procedures are impacted, and even draft initial change notifications for you to review. No more slogging through endless legal documents yourself.

AI-Assisted RCA & CAPA Drafting

After you input the problem statement and investigation data, AI can suggest potential root causes based on similar past events. It can even draft a preliminary CAPA plan, complete with common, effective action items for you to refine. This gives you a solid starting point, letting you focus on the nuances and critical thinking.

Common questions

Common questions

How do you become a Senior Quality Assurance Analyst?

Common routes in include Quality Assurance Analyst to Senior QA Analyst (2-3 years at L2), Quality Engineer (Manufacturing) to Senior QA Analyst (3-5 years as a Quality Engineer) and HSE Officer (Mid-Level) to Senior QA Analyst (3-5 years as an HSE Officer). Times vary with prior experience.

Where can a Senior Quality Assurance Analyst progress to?

This role can lead on to Lead Quality Analyst / Principal CQHS Specialist (3-5 years in Senior QA Analyst role), depending on the skills you build.

What new skills matter most for a Senior Quality Assurance Analyst?

Increasingly, AI-Assisted Investigation & Reporting and Advanced Predictive Analytics for Risk. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

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17Where to go from here

Other roles at Level 5

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.
This job at other levels
More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.
If you leave this industry

Skills in auditing, root cause analysis, CAPA management and ISO standards apply across regulated industries. These include pharmaceuticals, aerospace, automotive, food and beverage, medical devices, and regulated tech sectors.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Automation Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.