UK

United Kingdom · Compliance Quality Health Safety · Entry Level (0-2 years)

Quality Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toQuality Specialist / Engineer
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Quality Assistant · Junior Quality Specialist · Compliance Support Officer

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Quality Coordinator

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1What this role really is

This role is all about supporting our Quality, Health, and Safety team. You'll be the person who keeps things ticking over, making sure our records are spot on and that our processes are followed to the letter. Think of it as being the backbone of our compliance efforts, handling the day-to-day tasks that keep us safe and compliant. You'll learn the ropes from experienced colleagues, getting a real feel for how a robust quality management system actually works in practice. It's a great starting point if you're keen to build a career in this vital field.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

QMS/EHS Platform (e.g., Intelex, ETQ Reliance)Intermediate

You'll be regularly entering incident data, logging non-conformances, and pulling standard reports. You'll manage assigned CAPA tasks within the system, following established workflows.

Statistical Software (e.g., Minitab, JMP)Basic

You might occasionally enter data into pre-defined analysis scripts or help run basic control charts or histograms with clear guidance from a senior colleague.

Document Control System (e.g., Microsoft SharePoint, Veeva QualityDocs)Intermediate

You'll be uploading documents, managing version control for assigned procedures, and following approval workflows. You'll need to be able to locate any document quickly and efficiently.

BI & Dashboarding (e.g., Power BI, Tableau)Basic

You'll view and interact with pre-built dashboards, filtering data and exporting information for reports. You won't be building them, but you'll certainly be using them.

Collaboration Suite (e.g., MS Teams, Slack)Intermediate

You'll participate in team channels, co-author documents with colleagues, and use tools like Planner or Tasks for your personal work tracking and to manage your to-do list.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Process Deviation / Non-ConformanceIdentify and immediately escalate to supervisor. Do not proceed without guidance.Investigate root cause, propose immediate containment actions, and recommend long-term CAPA to manager.Approve containment actions, lead CAPA implementation, make technical decisions on process changes within scope.
Document Control UpdatesExecute approved document changes as per procedure. Escalate any ambiguity.Draft document changes, seek necessary approvals, and manage the full DCO process.Design document control workflows, approve minor document changes, make recommendations for system improvements.
Inspection FindingsRecord findings accurately and report to supervisor. Do not make disposition decisions.Evaluate findings against specifications, propose disposition (e.g., rework, scrap) for manager approval.Authorise disposition of non-conforming material, lead material review board (MRB) meetings.
Tool/Software Selection (e.g., for QMS)No involvement. Use the tools provided.Provide feedback on user experience and functionality of existing tools.Research and recommend new tools or features within the QMS to improve efficiency.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Non-Conformance (NC) Closure Rate
The percentage of non-conformances you're assigned to help close out that are completed within the agreed timeframe.
Target · 95% within 30 days

If you're assigned 10 tasks related to closing out non-conformances in a month, you'd need to ensure 9 of them are fully actioned and documented within 30 days.

Document Change Order (DCO) Processing Time
The average time it takes you to process and update documents once they've been approved for change.
Target · Average 48-hour turnaround

If you receive a document change request on Monday morning, we'd expect it to be fully updated and filed by Wednesday morning, assuming all approvals are in place.

Inspection Accuracy
The error rate on the product or process inspections you carry out, as verified by a senior team member.
Target · <1% error rate

If you complete 100 inspection checks, we'd expect no more than one finding that you missed or recorded incorrectly when a senior colleague reviews your work.

QMS Data Entry Accuracy
The percentage of data entries you make into our Quality Management System that are free from errors.
Target · <0.5% error rate

For every 200 data points you enter, we'd expect no more than one mistake, like a typo or an incorrect value. We'll spot-check this.

Adherence to Procedures
Consistently following our Standard Operating Procedures (SOPs) and work instructions without taking shortcuts or deviating from the process.
  • Your supervisor will observe your work, and we'll see it in your documentation. For instance, all required fields in a form are completed, and steps are followed in the correct order. You'll be able to explain *why* you did things a certain way, referencing the procedure.
Proactive Learning & Questioning
Actively seeking to understand the 'why' behind tasks, asking clarifying questions, and looking for feedback to improve.
  • You're asking questions like 'Why do we do it this way?' or 'What happens if I miss this step?' You're also taking notes during training, and you're open to feedback during your regular check-ins, showing you're genuinely keen to learn and get better.
Reliable Team Support
Being a dependable and helpful member of the team, offering assistance when needed and completing assigned tasks on time.
  • Your colleagues will tell us you're easy to work with and that they can count on you. You'll consistently meet deadlines for your assigned tasks, and you'll offer to help out if a senior team member is swamped, even if it's just with administrative tasks.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Learning and Development

You'll genuinely enjoy the training sessions, asking questions, and getting your head around new procedures. You'll see every task as an opportunity to learn something new about quality or safety.

You're excited when a senior colleague explains the reason behind a specific ISO clause, rather than just telling you to follow it. You'll then try to apply that understanding to your next task.

Contributing to Safety and Quality

You'll feel a sense of purpose knowing that your accurate record-keeping or careful inspections are directly contributing to a safer workplace and better products. It's about making a tangible, positive difference.

When you meticulously check a safety checklist, you're thinking about preventing an accident, not just ticking a box. You get satisfaction from knowing your work helps keep people out of harm's way.

Structured and Organised Work

You thrive on clear instructions, established procedures, and organised systems. You'll enjoy the process of bringing order to information and making sure everything is filed correctly.

You're happy spending time making sure a document library is perfectly organised or that a spreadsheet is meticulously updated. The idea of a messy system makes you a bit twitchy.

What frustrates people
  • The 'Paperwork' Complaint: Hearing constantly that quality and safety initiatives are just 'more paperwork', and trying to demonstrate the value behind the documentation (even if you're just supporting it).
  • Repetitive Data Entry: Some days will involve a lot of inputting information into systems, which can feel a bit monotonous.
  • Not always seeing the 'bigger picture' immediately: At this level, you're focused on specific tasks, and it can take time to understand how your piece fits into the whole puzzle.
  • Getting pushback on minor non-conformances: Even small issues can lead to resistance from other departments, and you'll need to learn how to handle that.
What this role does not give you
  • High-level strategic decision-making in the short term.
  • A fast-paced, constantly changing environment where you're inventing new processes daily.
  • A role where you rarely have to deal with detailed documentation or data entry.
  • Immediate, dramatic impact on the company's direction.

6Who you work with

Your meticulous work directly supports the integrity of our entire Quality Management System (QMS). Accurate data entry means our reports are reliable, helping us identify and fix problems before they get serious. Good document control ensures everyone is working from the correct version of a procedure, which is crucial for safety and product quality. Essentially, you're helping us avoid costly mistakes, regulatory fines, and potential harm to our employees or customers.

Inside the business
  • Quality Specialists and Engineers
  • Production Line Supervisors
  • Training Coordinator
  • Document Control Lead
  • Health & Safety Officers
Outside the business
  • External Auditors (indirectly, through record keeping)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • A keen eye for detail – you're the person who spots the typo or the missing number.
  • Ability to follow instructions precisely, without cutting corners.
  • Basic computer literacy, including using Microsoft Office (Word, Excel, Outlook) for emails, simple documents, and spreadsheets.
  • Good organisational skills – you can keep your work tidy and find things when you need them.
  • A genuine interest in learning about quality, health, and safety.
  • A positive, 'can-do' attitude and a willingness to ask questions.

8What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Document Control Practices

As our organisation grows and regulations become more complex, simply filing documents won't be enough. You'll need to understand the nuances of document lifecycle management, archival, and retrieval for audit purposes.

Document Lifecycle Management · Audit Trail Requirements · Records Retention Policies · Access Control & Permissions

  • This month: Ask your manager to walk you through our document retention policy and explain the 'why' behind it.
  • Next quarter: Take an online course on advanced SharePoint features for document management.
  • Month 4-6: Shadow a senior colleague who is setting up permissions for a new document library.
  • Month 7-9: Propose a small improvement to our current document naming convention or filing structure.

Quick win: Create a 'cheat sheet' for yourself of the most common document types and their required review cycles.

9Staying current once you are in

What people here do to keep up
  • Participate in all internal training sessions on our QMS, document control system, and specific procedures. Ask questions!
  • Shadow senior Quality Specialists or Engineers during inspections or audit preparations to see how things are done in practice.
  • Read up on the basics of ISO standards (9001, 14001, 45001) in your own time – there are loads of free resources online.
  • Attend any internal 'lunch and learn' sessions on quality or safety topics.
  • Seek regular feedback from your manager and colleagues on your performance and areas for improvement.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Data Literacy for QHS

More and more, quality and safety decisions are driven by data, not just gut feeling. Understanding what the numbers mean, even at a basic level, will become crucial for everyone in the team.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Data Literacy for QHS

More and more, quality and safety decisions are driven by data, not just gut feeling. Understanding what the numbers mean, even at a basic level, will become crucial for everyone in the team.

  • Basic Statistical Concepts
  • Data Visualisation Interpretation
  • Data Quality Principles
  • Leading vs. Lagging Indicators

Digital Tool Proficiency & Automation Awareness

Our systems are getting smarter, and knowing how to get the most out of them – and even spot opportunities for simple automation – will make your work much more efficient and valuable. It's about working smarter, not just harder.

  • Advanced QMS Features
  • Basic Workflow Automation
  • Data Integration Basics
  • Digital Signature & Audit Trails

What you’ll use

Skills this role draws on

Technical

  • Management System Standards (ISO 9001, 14001, 45001)
  • Root Cause Analysis (RCA) & CAPA Basics
  • Auditing & Inspection Methodologies
  • Quality Control Tools

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    School Leaver / College Graduate

    0-1 year

    Skills to master

    • Following instructions, basic computer skills, attention to detail, eagerness to learn, professional communication.

    You're ready to move on when

    • Consistently accurate data entry and document management.
    • Proactively asking clarifying questions.
    • Reliably completing assigned tasks on time.
    • Demonstrating a solid understanding of our core QMS procedures.
  2. 2

    Administrative Assistant / Office Support

    1-2 years

    Skills to master

    • Organisational skills, managing multiple tasks, professional communication, experience with record-keeping, problem-solving minor issues.

    You're ready to move on when

    • Proven ability to manage administrative workflows efficiently.
    • Experience in a role requiring high levels of accuracy and confidentiality.
    • Demonstrated ability to learn new systems and processes quickly.
    • Strong interpersonal skills for interacting with different departments.
  3. 3

    Production Operator / Manufacturing Assistant

    1-2 years

    Skills to master

    • Understanding of manufacturing processes, adherence to safety protocols, experience with quality checks on the line, practical problem-solving.

    You're ready to move on when

    • Direct experience with product quality and safety on the factory floor.
    • A clear understanding of the impact of non-compliance in a production setting.
    • Ability to follow detailed work instructions and report issues accurately.
    • A desire to move into a more dedicated quality assurance role.
  4. 4

    Apprenticeship in Business Admin or Quality

    2-3 years (including apprenticeship)

    Skills to master

    • Structured learning, practical application of skills, workplace professionalism, specific industry knowledge gained through the apprenticeship programme.

    You're ready to move on when

    • Successful completion of a relevant apprenticeship programme.
    • Portfolio of work demonstrating acquired skills and knowledge.
    • Positive feedback from mentors and supervisors during the apprenticeship.
    • A clear passion for a career in quality and compliance.

11Where this role leads

The long view:This Quality Coordinator role is just the beginning of what can be a really rewarding career. We're committed to helping you grow, providing the training and opportunities you need to progress. If you're keen to learn, meticulous in your work, and passionate about quality and safety, you'll find plenty of room to build a fantastic career here.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

ONS's coding index maps “Quality Coordinator” to more than one occupation, so there is no one median to quote. Rather than pick, here is each one it could be, with its own figure:

  • Routine inspectors and testers£34,360 a year
  • Quality assurance technicians£33,972 a year

ONS Annual Survey of Hours and Earnings, from the April 2025 survey — about six months old when published, as ASHE always is, under the Open Government Licence.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Quality Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Implementing Quality Control Systems and Procedures in an Engineering EnvironmentLevel 3

Applied to your work in Quality Coordinator

This unit aims to provide learners with the ability to implement quality control systems and procedures effectively within an engineering environment, in accordance with organisational policies and industry standards. Learners will develop skills in monitoring and recording quality control data, identifying deviations, and implementing corrective actions. They will also refine quality control systems based on performance data and feedback, and potentially train colleagues.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Quality Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Non-Conformance (NC) Closure RateThe percentage of non-conformances you're assigned to help close out that are completed within the agreed timeframe.If you're assigned 10 tasks related to closing out non-conformances in a month, you'd need to ensure 9 of them are fully actioned and documented within 30 days.95% within 30 days
  • Document Change Order (DCO) Processing TimeThe average time it takes you to process and update documents once they've been approved for change.If you receive a document change request on Monday morning, we'd expect it to be fully updated and filed by Wednesday morning, assuming all approvals are in place.Average 48-hour turnaround
  • Inspection AccuracyThe error rate on the product or process inspections you carry out, as verified by a senior team member.If you complete 100 inspection checks, we'd expect no more than one finding that you missed or recorded incorrectly when a senior colleague reviews your work.<1% error rate
  • QMS Data Entry AccuracyThe percentage of data entries you make into our Quality Management System that are free from errors.For every 200 data points you enter, we'd expect no more than one mistake, like a typo or an incorrect value. We'll spot-check this.<0.5% error rate
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Quality Coordinator to Quality Specialist / Engineer (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Quality Specialist / Engineer (Level 2)→ your design
Where this takes you

This Quality Coordinator role is just the beginning of what can be a really rewarding career. We're committed to helping you grow, providing the training and opportunities you need to progress. If you're keen to learn, meticulous in your work, and passionate about quality and safety, you'll find plenty of room to build a fantastic career here.

See Your Progress GrowIllustration
Quality Coordinator
  • Management System Standards (ISO 9001, 14001, 45001)
  • Root Cause Analysis (RCA) & CAPA Basics
  • Auditing & Inspection Methodologies
  • Quality Control Tools
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Quality Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Quality Specialist / Engineer (Level 2)

    2-3 years from Quality Coordinator

    You'll move from executing tasks to owning specific processes, managing minor projects, and facilitating root cause analysis for smaller issues.

    • Facilitating basic Root Cause Analysis (RCA) sessions (e.g., 5 Whys).
    • Managing specific quality processes like calibration or material review board (MRB) activities.
    • Configuring basic workflows and reports within the QMS platform.
    • Conducting internal audits under supervision.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, some parts of quality and compliance work can be a bit repetitive. But what if you could offload some of that grunt work to clever AI tools? We're not talking about replacing you, but about giving you a digital assistant to handle the tedious bits, freeing you up to learn more, focus on accuracy, and understand the 'why' behind what you do.

In this role, you'll be working with lots of documents, data, and procedures. AI won't do your job for you, but it can certainly make it quicker and easier to get through the routine stuff. Think of it as having a super-fast, tireless colleague who can help you with the groundwork, leaving you to apply your brain to the more interesting challenges.

Automated Document Checking

Imagine an AI tool scanning all the Standard Operating Procedures (SOPs) you're responsible for, instantly flagging inconsistencies, outdated review dates, or missing references. This means you spend less time manually checking and more time understanding the content.

Smart Data Summaries

When you're looking at incident data or inspection results, AI can quickly summarise key trends or highlight unusual patterns. You're not building the models yet, but you'll be using AI to get a quicker grasp of the information you're working with, helping you prepare reports faster.

Regulatory Change Snapshots

New regulations or updated standards can be a dense read. AI can take those lengthy documents and give you a concise summary of the key changes and what they might mean for our current procedures, helping you learn faster without getting bogged down.

First-Draft Report Generation

After an inspection, you'll have notes and data. You can feed this into an AI tool to generate a structured first draft of your inspection report. You'll still review and refine it, of course, but it cuts down on the blank-page syndrome and speeds up your documentation.

Common questions

Common questions

How do you become a Quality Coordinator?

Common routes in include School Leaver / College Graduate (0-1 year), Administrative Assistant / Office Support (1-2 years), Production Operator / Manufacturing Assistant (1-2 years) and Apprenticeship in Business Admin or Quality (2-3 years (including apprenticeship)). Times vary with prior experience.

Where can a Quality Coordinator progress to?

This role can lead on to Quality Specialist / Engineer (Level 2) (2-3 years from Quality Coordinator), depending on the skills you build.

What level is a Quality Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Quality Coordinator?

Increasingly, Data Literacy for QHS and Digital Tool Proficiency & Automation Awareness. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Quality Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Quality Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Compliance Quality Health Safety

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain in this role—understanding management systems, root cause analysis, auditing, and regulatory compliance—are highly transferable. You could move into quality or compliance roles in almost any regulated industry, from pharmaceuticals and medical devices to aerospace, food and beverage, or even financial services. The principles remain largely the same, even if the specifics change.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.