United Kingdom · Compliance, quality and safety · Director/VP (16-20 years)

Director, Pharmaceutical Compliance

Here is the whole job, in plain words. What it is, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

Free to start: a plan built for this role, and a Future Fluency module to try first. No card.

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  • Experience bandDirector/VP (16-20 years)
  • Direct reports25-100+ reports
  • Reports toVP, Global Quality & Compliance
  • UK framework levelUsually a director, accountable for a division and its numbers

Also advertised as VP of Quality & Compliance (Site/Region) · Head of Regulatory Compliance · Senior Director, GxP Compliance

Built on 43,079 real UK job descriptions we analysed · grounded in qualifications employers recognise

1From this job to a course

The qualifications matched to this job

GQA Level 5 Diploma in the Practice of Process Safety Management GQA Qualifications Limited · Level 5 · covers 4 of 10 standards
CICM Level 5 Diploma in Credit and Collections Management Chartered Institute of Credit Management · Level 5 · covers 1 of 10 standards
FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence FDQ Limited · Level 3 · covers 3 of 10 standards
FDQ Level 3 Diploma for Proficiency in Food Manufacturing Excellence FDQ Limited · Level 3 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Level 5 Diploma in the Practice of Process Safety Management
Compliance with legal, regulatory, ethical and social requirements CICM Level 5 Diploma in Credit and Collections Management
Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards Level 3 Technical Occupational Entry in the Principles and Practice for Pharmacy Technicians (Diploma)
Manage compliance to support achieving excellence in food operations FDQ Level 3 Certificate for Proficiency in Food Manufacturing Excellence

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Change Fluency taking people through change
Trust Fluency keeping the digital world safe
Your Plan Illustration

Built for Director, Pharmaceutical Compliance

4 units that map to this job, from the qualifications that cover it.

  1. Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety GQA Qualifications Limited · covers 4 of 10 standards Level 5
  2. Compliance with legal, regulatory, ethical and social requirements Chartered Institute of Credit Management · covers 1 of 10 standards Level 5
  3. Principles of Safe Manufacture of Quality Medicines in the Pharmaceutical Environment Open Awards · covers 5 of 10 standards Level 3
  4. Manage compliance to support achieving excellence in food operations FDQ Limited · covers 3 of 10 standards Level 3
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Director, Pharmaceutical Compliance?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • AI Governance & Ethical Compliance
  • Digital Transformation Leadership in QMS
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Director, Pharmaceutical Compliance plan as you set up, starting with a Future Fluency module on using AI in your job. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

3What this role really is

A director of pharmaceutical compliance makes sure medicines meet global rules, from development through to distribution. The role covers compliance strategy for a manufacturing site, a product portfolio, or a region, shaping how products are made and sold.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Veeva Vault QMS Strategic

Leading the selection, enterprise implementation, and integration of new QMS modules. Defining the governance model and data architecture for quality systems across your business unit. Reviewing high-level trend reports and audit trails.

TrackWise Digital Architect

Owning the strategic roadmap for the platform within your domain. Making decisions on module expansion (e.g., Audit Management, Supplier Quality) and overseeing complex integrations with ERP systems like SAP/Oracle. Reviewing system validation strategies.

Cortellis / CGE (Clarivate GlobalData) Strategic

Using regulatory intelligence platforms to inform global regulatory strategy, market entry decisions, and risk assessments for the product portfolio under your remit. Directing your team to monitor and summarise key regulatory changes.

SAP S/4HANA (QM Module) Strategic

Governing the master data strategy for quality objects in SAP. Approving major system changes that impact GxP compliance and data integrity across your business unit. Understanding the strategic integration with other modules (PP, MM, SD).

Modelling the potential financial impact of compliance risks or the ROI of quality improvement projects. Reviewing and challenging complex data models and dashboards built by your team. Using it for high-level strategic analysis and scenario planning.

Tableau / Power BI Strategic

Defining the key metrics and visualisation standards for all enterprise-level Quality & Compliance reporting presented to the executive team and board. Reviewing and interpreting complex dashboards to identify strategic trends and risks.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Regulatory Interpretation & Policy Setting Follows established interpretations; escalates any ambiguity. Interprets regulations for routine scenarios; proposes minor policy updates. Develops site-specific policies based on global regulations; makes recommendations for company-wide interpretations.
Budget Allocation for Compliance Initiatives No budget authority; requests resources from supervisor. Manages small project budgets (<£5K) with manager approval. Manages workstream budgets up to £50K; recommends larger investments.
Response to Major Regulatory Findings (e.g., FDA 483, Warning Letter) Assists in data gathering for responses under direct supervision. Drafts responses to minor observations; collects supporting evidence. Leads investigation for significant findings; drafts sections of formal responses for review.

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Regulatory Inspection Outcomes
The number and severity of observations from external health authority inspections.
Target · Zero FDA 483s or EMA critical/major findings within your remit. Aim for only minor observations, if any.

After the last MHRA inspection of our UK manufacturing site, we received zero critical or major findings, only two minor observations related to documentation formatting. That's a win.

Cost of Non-Compliance Reduction
Measurable reduction in costs directly attributable to quality failures, rework, scrap, and potential recall expenses within your business unit.
Target · Reduce these costs by 10-15% year-over-year, aiming for less than 0.5% of Cost of Goods Sold (COGS).

Last year, we saw a £2M reduction in scrap material costs directly linked to improvements in our in-process controls, which your team championed. That's real money saved.

Right First Time (RFT) Rate Improvement
The percentage of batches, documents, or processes that meet quality standards without needing rework or deviation.
Target · Improve site-wide or business unit RFT metrics by 5% annually.

Our Q2 RFT rate for new product documentation hit 92%, up from 88% in Q1. This means less time spent fixing things later, which is huge for efficiency.

Health Authority Approval Timelines
Ensuring no delays in new drug approvals or market access due to GxP compliance issues from your area.
Target · Zero delays attributed to compliance issues.

The recent EU market approval for Product X was granted exactly on schedule, with no compliance-related questions from the EMA that could have held us up. That's down to solid preparation.

Strategic Influence & Partnership
Your ability to be seen as a trusted strategic partner, not just the 'compliance police,' by business unit leadership, influencing decisions proactively.
  • You're regularly invited to strategic planning meetings for new products or market entries. Business leaders seek your input before making major operational changes. You're seen as someone who helps find compliant solutions, not just blocks ideas.
Team Development & Retention
The growth and stability of your compliance team, including the development of future leaders and retention of key talent.
  • Your direct reports are consistently hitting their development goals. You've successfully promoted at least two people into more senior roles within the last 18 months. Voluntary turnover in your team is below the company average. People actively want to join your team.
Proactive Risk Identification & Mitigation
Your team's ability to identify potential compliance risks early, before they become major issues, and put effective controls in place.
  • You're presenting a clear, prioritised risk register to the VP of Quality & Compliance quarterly, with actionable mitigation plans. We're catching potential issues through internal audits or trend analysis before regulators do. You're not just reacting to problems, you're preventing them.
Global Compliance Harmonisation
Successfully driving consistency in compliance practices across different sites or regions within your remit, where appropriate, to reduce complexity and risk.
  • You've led the implementation of a unified CAPA process across three sites, reducing variation. Your team has developed a common training programme for data integrity that's used globally. We're seeing fewer 'local' interpretations of global standards.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Protecting Patient Safety & Company Reputation

You'll feel a deep sense of purpose knowing that your strategic decisions directly contribute to the safety of medicines reaching patients. This drives your unwavering commitment to compliance, even when it's tough.

Successfully navigating a complex regulatory inquiry, ensuring our product remains available for patients while upholding the highest safety standards.

Shaping Organisational Strategy & Culture

You'll thrive on the opportunity to influence the company's overall approach to quality and compliance, embedding a culture of integrity and excellence across your business unit. You're not just following rules; you're helping write the internal ones.

Leading the development of a new global data integrity policy that becomes the gold standard across the enterprise.

Solving Complex, Multi-faceted Challenges

You get a buzz from untangling intricate regulatory problems, designing robust systems, and leading diverse teams through challenging compliance programmes. The bigger the puzzle, the more engaged you are.

Architecting a remediation plan for a significant regulatory finding that requires changes across R&D, manufacturing, and supply chain.

What frustrates people
  • Dealing with the 'compliance police' stereotype from other departments, despite your efforts to be a partner.
  • Navigating conflicting regulatory requirements from different global health authorities, making harmonisation a nightmare.
  • The sheer volume of strategic planning, budget reviews, and people management that takes you away from direct compliance problem-solving.
  • Inheriting legacy quality systems that are difficult to upgrade or integrate, creating ongoing compliance risks.
  • The intense pressure and scrutiny during high-stakes regulatory inspections, where the smallest error can have huge repercussions.
  • Getting buy-in from other senior leaders for significant investment in compliance infrastructure or training, especially when budgets are tight.
What this role does not give you
  • A quiet, predictable daily routine – expect urgent issues and shifting priorities.
  • A role where you're always popular – sometimes you'll have to make tough, unpopular decisions.
  • Complete autonomy without accountability – you're accountable for significant business outcomes and the performance of your teams.
  • A hands-on, individual contributor role – your primary impact is through strategy, leadership, and delegation.

8Who you work with

This role directly impacts our ability to operate, plain and simple. You're accountable for the compliance posture of a significant part of the business, meaning you influence everything from product launch timelines to our reputation in the market. Get it right, and we thrive. Get it wrong, and we face serious operational and financial consequences, potentially even impacting shareholder value. It's about protecting our patients, our brand, and our bottom line.

Inside the business
  • VP, Global Quality & Compliance
  • Site General Managers / Business Unit Heads
  • Heads of Manufacturing, R&D, and Commercial
  • Legal and Regulatory Affairs teams
  • Finance leadership (especially for budget discussions)
Outside the business
  • Health Authorities (e.g., FDA, EMA, MHRA)
  • External Auditors and Consultants
  • Industry bodies and associations
  • Key vendors and contract manufacturing organisations (CMOs)

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • Extensive (12-15+ years) experience leading significant compliance programmes or departments within the pharmaceutical industry, including managing managers.
  • A proven track record of successfully navigating complex regulatory inspections and responding to significant health authority findings (e.g., FDA 483s, Warning Letters).
  • Demonstrated ability to develop and implement strategic compliance initiatives that have a measurable positive impact on business outcomes and risk reduction.
  • Strong experience managing multi-million-pound budgets and making strategic financial decisions related to compliance investments.
  • Exceptional leadership skills, including the ability to build, mentor, and motivate high-performing compliance teams.
  • A deep, practical understanding of global GxP regulations and quality management systems, applied at an organisational level.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Analytics for Proactive Compliance

Moving beyond reactive reporting, you'll need to lead your teams in using advanced analytics (including AI/ML outputs) to predict compliance risks, identify subtle trends, and drive proactive interventions. This means understanding how to ask the right questions of the data.

Statistical Process Control (SPC) for Compliance · Predictive Modelling for Deviations & OOS · Data Visualisation Storytelling · Data Governance for Analytics

  • This quarter: Review existing compliance dashboards and identify areas where more predictive insights could be added.
  • Next 6 months: Work with your analytics team to develop a pilot predictive model for a specific compliance risk (e.g., equipment failure, recurring deviation).
  • Next 12 months: Lead a workshop with your managers on 'asking better questions of our data' to drive more proactive insights.
  • Ongoing: Engage with industry experts and consultants on best practices in compliance analytics.

Quick win: Challenge your team to move beyond simple trend reporting. Ask them to identify the top 3 compliance risks that could be better understood or predicted with existing data, and then support them in exploring those possibilities.

11Staying current once you are in

What people here do to keep up
  • Regular attendance and speaking engagements at major industry conferences (e.g., DIA, RAPS, ISPE) to stay current and build your professional network.
  • Active participation in industry working groups or committees focused on shaping future regulatory guidance or best practices.
  • Enrolling in executive leadership programmes or strategic management courses to further develop your business acumen and leadership capabilities.
  • Mentoring junior talent within the organisation and externally, sharing your wealth of experience and building future leaders.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

AI Governance & Ethical Compliance

AI is rapidly being adopted across R&D, manufacturing, and even compliance functions. As a Director, you'll need to establish the guardrails, policies, and oversight to ensure our use of AI is ethical, compliant with GxP, and doesn't introduce new risks. Regulators are already starting to issue guidance on this.

  • AI Model Validation & Explainability (XAI)
  • Bias Detection & Mitigation
  • Data Privacy & Security in AI
  • Regulatory Sandboxes & Pilot Programmes

Digital Transformation Leadership in QMS

The industry is moving towards fully digital, integrated Quality Management Systems. As a Director, you'll be responsible for leading these large-scale transformations, moving away from fragmented legacy systems to a unified, data-driven QMS that supports global operations and proactive compliance.

  • QMS System Architecture & Integration
  • Data Migration & Validation Strategies
  • Change Management & User Adoption
  • Cloud-Based QMS & Cybersecurity

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • GxP Regulations (GMP, GCP, GLP, GDP) - Strategic Mastery
  • CAPA (Corrective and Preventive Action) Management - System Architect
  • Quality Risk Management (QRM) / ICH Q9 - Enterprise Application
  • Regulatory Inspection Management - Executive Lead
  • Data Integrity (ALCOA+) - Governance & Oversight
  • Pharmacovigilance (PV) & Drug Safety - Strategic Integration

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Lead / Staff Compliance Specialist (L4) or Compliance Manager (L5) from within Zavmo

    3-5 years in a previous senior leadership role at Zavmo

    Skills to master

    • Strategic programme management, leading cross-functional initiatives, advanced stakeholder influence, budget management, and developing a deep understanding of the broader business unit strategy.

    You're ready to move on when

    • Successfully led a major, multi-year compliance programme from conception to completion.
    • Consistently delivered on strategic objectives, demonstrating impact beyond your immediate team.
    • Proven ability to mentor and develop junior managers, with a track record of successful promotions within your team.
    • Demonstrated strong financial acumen and experience managing significant project or team budgets.
  2. 2

    Director of Compliance from another Pharmaceutical Company

    Direct entry, assuming 15+ years of relevant experience, including 5+ years at a Director level.

    Skills to master

    • Rapidly understanding Zavmo's specific product portfolio, organisational structure, and internal quality systems. Building immediate credibility with senior leadership and key external stakeholders.

    You're ready to move on when

    • A demonstrable track record of successfully leading compliance functions in similar-sized or larger pharmaceutical organisations.
    • Experience managing significant regulatory inspections (e.g., FDA PAI, EMA routine inspections) with positive outcomes.
    • Strong network within the pharmaceutical compliance community and a reputation for thought leadership.
    • Proven ability to lead and develop large, multi-faceted compliance teams.
  3. 3

    Senior Regulatory Affairs or Quality Assurance Leader

    Typically 2-3 years in a senior regulatory or QA leadership role before transitioning.

    Skills to master

    • Deepening expertise in the broader GxP landscape beyond your specific domain, developing a more holistic view of compliance risk management, and building strong relationships with compliance-specific external bodies.

    You're ready to move on when

    • Demonstrated strategic understanding of the entire product lifecycle and associated GxP requirements.
    • Experience managing teams and influencing at a senior leadership level.
    • A clear passion for and understanding of the core principles of pharmaceutical compliance and patient safety.
    • Proven ability to translate regulatory requirements into actionable quality system improvements.

15Where this role leads

The long view: This work can lead to a chief compliance officer or chief quality officer role, or to a board or non-executive director position overseeing quality and risk.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Director, Pharmaceutical Compliance is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety, worked against Director, Pharmaceutical Compliance.

Understand how to comply with the relevant Regulations, Industry Standards and Management Requirements for Process Safety Level 5

Applied to your work in Director, Pharmaceutical Compliance

The objective of this unit is to provide learners with a comprehensive understanding of the regulations, industry standards, and management requirements for process safety. Learners will understand the role of the Process Safety Leadership Group, relevant frameworks, legal duties, and the role of the Competent Authority.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Director, Pharmaceutical Compliance
  • GxP Regulations (GMP, GCP, GLP, GDP) - Strategic Mastery
  • CAPA (Corrective and Preventive Action) Management - System Architect
  • Quality Risk Management (QRM) / ICH Q9 - Enterprise Application
  • Regulatory Inspection Management - Executive Lead
  • Data Integrity (ALCOA+) - Governance & Oversight
  • Pharmacovigilance (PV) & Drug Safety - Strategic Integration
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Director, Pharmaceutical Compliance is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. VP, Global Quality & Compliance (L7)

    3-5 years in the Director role, assuming strong performance and readiness.

    This is a direct step up to the C-suite level, accountable for the entire company's global compliance posture.

    • Global Quality System Architecture Defining the single, unified QMS strategy for the entire enterprise.
    • International Regulatory Harmonisation Leading efforts to standardise compliance practices across all global markets.
    • Crisis Management at an Enterprise Level Managing company-wide regulatory crises with public visibility.
  2. Site General Manager / Business Unit Head

    4-6 years in the Director role, often requiring additional P&L and operational experience.

    This is a lateral move into general management, leading an entire manufacturing site or business unit.

    • Operations Management Overseeing day-to-day manufacturing, logistics, and supply chain.
    • Financial Management Managing the full P&L, budgeting, and forecasting for a business unit.
    • Sales & Marketing Acumen Understanding market dynamics and commercial strategies.
    • Product Development Oversight Managing the entire lifecycle of products within the business unit.
Working with AI on the job

Working with AI

Where AI is starting to help

As a Director, your time is precious. You're not just managing tasks; you're shaping strategy, leading teams, and navigating complex regulatory landscapes. Imagine if you could cut down on the hours spent sifting through reports, drafting communications, or even predicting compliance risks. Well, you can. AI isn't just for junior analysts; it's a powerful tool to amplify your strategic leadership.

We're not talking about replacing your expertise, but augmenting it. AI can handle the heavy lifting of data synthesis, trend analysis, and even drafting initial communications, freeing you up to focus on the 'human' elements of your role: strategic thinking, influencing stakeholders, and mentoring your managers. Here's a glimpse of how AI can transform your week:

Predictive Compliance Risk Modelling

Imagine AI analysing thousands of historical audit findings, deviation reports, and even external regulatory intelligence to predict which areas of your business unit are most vulnerable to future compliance issues. This means you can proactively allocate resources and implement preventative measures, rather than reacting to problems.

Global Regulatory Intelligence Synthesis

Instead of your team spending days sifting through endless health authority updates, AI can scan global regulatory websites, identify relevant changes, and summarise their potential impact on your specific product portfolio or manufacturing sites. You get a concise, actionable brief every morning, ready to inform your strategic decisions.

AI-Assisted Policy & Response Drafting

When you need to draft a new site policy, a complex response to a regulatory observation, or even an internal communication about a compliance change, AI can generate a high-quality initial draft. You then refine it with your expertise, saving hours of initial writing and ensuring consistency with established templates and language.

Automated Executive Compliance Dashboards

AI-powered tools can automatically pull data from Veeva, TrackWise, and SAP, then generate real-time, customisable compliance dashboards for your leadership meetings. This means less time spent on manual report generation and more time discussing actionable insights with your VP or Site General Manager.

Common questions

Common questions

How do you become a Director, Pharmaceutical Compliance?

Common routes in include Lead / Staff Compliance Specialist or Compliance Manager from within Zavmo (3-5 years in a previous senior leadership role at Zavmo), Director of Compliance from another Pharmaceutical Company (Direct entry, assuming 15+ years of relevant experience, including 5+ years at a Director level.) and Senior Regulatory Affairs or Quality Assurance Leader (Typically 2-3 years in a senior regulatory or QA leadership role before transitioning.). Times vary with prior experience.

Where can a Director, Pharmaceutical Compliance progress to?

This role can lead on to VP, Global Quality & Compliance (3-5 years in the Director role, assuming strong performance and readiness.) and Site General Manager / Business Unit Head (4-6 years in the Director role, often requiring additional P&L and operational experience.), depending on the skills you build.

What new skills matter most for a Director, Pharmaceutical Compliance?

Increasingly, AI Governance & Ethical Compliance and Digital Transformation Leadership in QMS. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 7

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.

If you leave this industry

Expertise in GxP, quality systems, and regulatory affairs carries into other regulated fields. It can lead to compliance leadership in medical devices, biotechnology, or food and beverage, where similar standards apply. The core principles of quality and compliance stay the same, even where the rules differ.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my Director, Pharmaceutical Compliance plan, free What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.