The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
External Audit Success Rate
Achieving and maintaining ISO 27001 certification (and other relevant certifications like SOC 2, HIPAA) with minimal or zero major non-conformities.
Target · Zero major non-conformities; less than 3 minor non-conformities per external audit cycle. In the last annual ISO 27001 surveillance audit, we had zero major non-conformities and only one minor finding related to a documentation update, which was closed within 30 days. That's the standard we expect.
Enterprise Risk Posture Reduction
The demonstrable reduction in the number and impact of 'High' or 'Critical' risks on the enterprise risk register, specifically those related to information security.
Target · Reduce the number of 'High' or 'Critical' information security risks by at least 15% year-on-year, with a clear action plan for remaining risks. We started the year with 12 critical information security risks. By Q4, we'd closed 3, mitigated 2 to 'Medium' status through control implementation, and established clear acceptance criteria for the remaining 7, showing a 42% reduction in critical risk exposure.
Security Programme Maturity Improvement
Advancing the overall maturity level of the organisation's information security management system and associated GRC functions, often measured against frameworks like CMMI or NIST Cybersecurity Framework.
Target · Improve the organisation's security maturity score from Level 2 to Level 3 within 24 months, with specific, measurable milestones agreed upfront. Our last CMMI assessment scored us 2.1. Your goal is to get us to 3.0 within two years by standardising processes, improving documentation, and building a more proactive security culture. That means showing real progress in areas like risk management, incident response, and continuous improvement.
Budget Adherence & ROI
Managing the GRC budget effectively, demonstrating a clear return on investment for security initiatives, and staying within allocated expenditure.
Target · Maintain actual expenditure within 5% of the approved annual budget for the GRC function, with clear justifications for any variances. Show measurable ROI for at least 70% of major security investments (£50K+). We invested £250K in a new GRC platform. You'll need to show that it's reduced manual effort by X hours, improved audit readiness, and saved Y in potential fines, proving it was money well spent.
Board & Executive Confidence
The degree to which the Board and C-Suite trust your strategic advice, proactively seek your input on major business decisions, and feel confident in the organisation's security posture.
- Regular invitations to present at Board meetings and executive strategy sessions
- unsolicited positive feedback from Board members or C-Suite
- your recommendations being consistently adopted for significant security investments or policy changes
- you're the first call when a major security or compliance question arises.
Cross-Organisational Security Culture
The extent to which information security is embedded into business processes and decision-making across the business unit, indicating a shift from a 'compliance burden' mindset to a 'security as an enabler' culture.
- Security requirements being factored into new product development from the outset (shift-left security)
- business units proactively engaging your team for security advice before launching new initiatives
- positive feedback from control owners about the support and guidance provided by your team
- demonstrable improvements in security awareness survey results and phishing simulation click rates.
Team Leadership & Development
The effectiveness of your leadership in building, mentoring, and retaining a high-performing GRC team, fostering a culture of excellence and continuous improvement.
- High team retention rates (above 85%)
- clear succession plans for key roles
- positive feedback in 360-degree reviews from direct reports and peers
- demonstrable growth in the capabilities and autonomy of your team members
- your team is recognised internally for its expertise and contributions.
External Reputation & Influence
Your ability to represent the organisation effectively in external forums, with regulators, and with industry peers, enhancing our reputation as a leader in secure and compliant operations.
- Speaking engagements at industry conferences
- active participation in relevant industry working groups or standards bodies
- positive feedback from external auditors or regulators regarding your team's professionalism and expertise
- being sought out by external partners for advice on security best practices.