How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Innovate Awarding has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Innovate Awarding awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Innovate Awarding.
This Level 2 Award in Operational Delivery (Principles) allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on principles of working in operational delivery, providing customer service, equality and diversity.
These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Innovate Awarding. It does the teaching and the mapping. Innovate Awarding sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Communication Real unit · Innovate Awarding
What you'll be able to do
- Understand communication in public services
- Know ways in which to communicate in the workplace
- Understand the use of communication in the Operational Delivery Officer role
Equality and Diversity Real unit · Innovate Awarding
What you'll be able to do
- Understand how discrimination can affect customers
- Understand the diverse range of customers
- Understand own responsibilities within the workplace regarding equality and diversity
- Understand the importance of communication for delivering services to a wide range of customers
Information Security and Governance Real unit · Innovate Awarding
What you'll be able to do
- Understand information security and governance procedures within the workplace
- Understand how to manage and monitor data
- Understand how to dispose of documents and ICT securely
Sources of Information Real unit · Innovate Awarding
What you'll be able to do
- Understand welfare support available to support service users
- Understand where to find sources of internal information
- Understand why accessibility of information is important to meet diverse customer needs
Working in Operational Delivery Real unit · Innovate Awarding
What you'll be able to do
- Understand the role of an Operational Delivery Officer
- Understand the conditions in which Operational Delivery Officers work
- Understand the importance of professionalism to an Operational Delivery Officer
- Know the principles of Continuing Professional Development
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Carry out information security governance activities
- Standard
Carry out operational information security management activities
- Standard
Contribute to information security governance activities
- Standard
Contribute to operational information security management activities
- Standard
Design, develop and test information systems
- Standard
Direct Information Security Governance: Establish and Maintain
- Standard
Directing Information Assurance: Strategy, Policy, Governance
- Standard
Establish and Maintain Information Systems Security Governance
- Standard
Implement Information Assurance Under Supervision
- Standard
Implement Information Security Governance and Standards
- Standard
Manage information security governance activities
- Standard
Manage operational information security management activities
- Standard
Not Specified (Governance of Information Security)
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 12 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Chief Delivery Officer
This work can lead to running projects as a project manager, or to specialising in process improvement as an operations analyst.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Innovate Awarding rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
CommunicationEquality and DiversityInformation Security and GovernanceSources of InformationWorking in Operational Delivery
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Analyst · your map-it-properly tutor Illustration - Map a live decision Analyse
“Equality and Diversity” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Carry out information security governance activities
- Carry out operational information security management activities
- Contribute to information security governance activities
- Contribute to operational information security management activities
- Design, develop and test information systems
- Direct Information Security Governance: Establish and Maintain
- Directing Information Assurance: Strategy, Policy, Governance
- Establish and Maintain Information Systems Security Governance
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Communication, one of this qualification's own units.
Applied to your work in any of these jobs
The aim of this unit is to support the effectiveness and efficiency of an Operational Delivery Officer through the development of his/her communication skills.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for IAO Level 2 Award in Operational Delivery (Principles)
5 units in this credential, in the order it lists them, awarded by Innovate Awarding.
- Communication
- Equality and Diversity
- Information Security and Governance
- Sources of Information
- Working in Operational Delivery
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.