United Kingdom · Compliance, quality and safety · C-Suite (20+ years)

Chief Compliance, Quality, Health and Safety Officer

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  • Experience bandC-Suite (20+ years)
  • Direct reports100 reports
  • Reports toChief Executive Officer (CEO) and Board of Directors
  • UK framework levelUsually an executive or board-level role

Also advertised as VP, EHS & Sustainability · Global Head of ESG Compliance · Chief Environmental Officer · Executive Director, Corporate Responsibility

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

1From this job to a course

The qualifications matched to this job

ATHE Level 6 Award in Security Risk Management Consultancy ATHE Ltd · Level 6 · covers 6 of 32 standards
Qualifi Level 7 Diploma in Cyber Security Qualifi Ltd · Level 7 · covers 4 of 32 standards
NCFE Level 3 Technical Occupational Entry in Cyber Security (Diploma) NCFE · Level 3 · covers 6 of 32 standards
IAO Level 2 Award in Operational Delivery (Principles) Innovate Awarding · Level 2 · covers 4 of 32 standards
SFJ Awards Level 4 Certificate for Protective Security Advisers SFJ Awards · Level 4 · covers 3 of 32 standards
Pearson BTEC Level 5 Higher National Diploma in Computing for England Pearson Education Ltd · Level 5 · covers 3 of 32 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Information and Cyber Security ATHE Level 6 Award in Security Risk Management Consultancy
Security Management and Governance Qualifi Level 7 Diploma in Cyber Security
Legislation and governance NCFE Level 3 Technical Occupational Entry in Cyber Security (Diploma)
Information Security and Governance IAO Level 2 Award in Operational Delivery (Principles)
Incident Response and Management SFJ Awards Level 4 Certificate for Protective Security Advisers
Information Security Management Pearson BTEC Level 5 Higher National Diploma in Computing for England

The future skills this job leans on

AI Fluency working with AI as a thinking partner
Data Fluency turning numbers into a decision
AI Governance Fluency using AI responsibly
Sustainability Fluency building care for people and planet into the work
Foresight Fluency seeing round the corner
Your Plan Illustration

Built for Chief Compliance, Quality, Health and Safety Officer

6 units that map to this job, from the qualifications that cover it.

  1. Information and Cyber Security ATHE Ltd · covers 6 of 32 standards Level 6
  2. Security Management and Governance Qualifi Ltd · covers 4 of 32 standards Level 7
  3. Legislation and governance NCFE · covers 6 of 32 standards Level 3
  4. Information Security and Governance Innovate Awarding · covers 4 of 32 standards Level 2
  5. Incident Response and Management SFJ Awards · covers 3 of 32 standards Level 4
  6. Information Security Management Pearson Education Ltd · covers 3 of 32 standards Level 5
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Chief Compliance, Quality, Health and Safety Officer?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

The new skills this role is being asked for

  • Geopolitical Risk & Climate Resilience Strategy
  • AI Ethics & Governance in Compliance
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Chief Compliance, Quality, Health and Safety Officer plan as you set up, starting with the free Growth Mindset module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

This role leads compliance, quality, health and safety at executive level, setting standards across an organisation and answering for how well they are met.

4What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Enterprise EHS/EMS Platforms (e.g., Intelex, Cority, Enablon) Strategic/Architect

Defining enterprise-wide requirements for EHS data capture, reporting, and workflow automation. Approving major system configurations and integrations. Interpreting executive dashboards for global performance insights.

GRC Platforms (e.g., ServiceNow GRC, OneTrust) Strategic/Architect

Overseeing the integration of EHS and ESG controls into the broader Governance, Risk, and Compliance framework. Using the platform to gain a holistic view of enterprise risk and compliance posture.

Advanced Analytics & Visualisation Tools (e.g., Power BI, Tableau, Python/R for data science) Advanced (Conceptual)

Interpreting complex ESG data visualisations and predictive models to inform strategic decisions. Directing data science teams on key analytical priorities for EHS and sustainability insights.

Board Reporting & Presentation Software (e.g., Microsoft PowerPoint, Google Slides) Expert

Crafting compelling, data-rich presentations for the CEO, Board, and investors. Ensuring clarity, conciseness, and visual impact for high-stakes communications.

5What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Enterprise EHS & Sustainability Strategy N/A N/A N/A
Global Policy & Standard Setting N/A N/A N/A
Major Regulatory Compliance Position N/A N/A N/A
EHS Crisis Management Response N/A N/A N/A
ESG Reporting & External Commitments N/A N/A N/A
EHS Function Budget & Organisational Design N/A N/A N/A

6How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

ESG Rating Improvement
Enhance our scores with key Environmental, Social, and Governance (ESG) rating agencies, reflecting our commitment to sustainability.
Target · Achieve a top-tier 'A' rating (e.g., MSCI, Sustainalytics) within 3 years, moving up at least one full grade annually.

Improve our EcoVadis score from 75 to 85 within 18 months, demonstrating leadership in sustainable procurement and environmental management.

Reduction in Significant Regulatory Non-Conformances & Fines
Minimise the number of major regulatory breaches and associated financial penalties across the entire enterprise.
Target · Zero major regulatory fines or enforcement actions globally, with a year-on-year reduction of 20% in minor non-conformances.

Successfully navigate a complex new EU environmental directive, ensuring all global sites are compliant 3 months ahead of the deadline, avoiding potential fines of £5M+.

Sustainability-Driven Cost Savings
Identify and implement initiatives that reduce operational costs through improved environmental performance (e.g., energy, waste, water efficiency).
Target · Deliver £5M+ in verified cost savings annually through sustainability programmes.

Lead a global energy efficiency programme that reduces electricity consumption by 10% across all manufacturing sites, saving £2.5M in utility costs and reducing our carbon footprint.

Board & Investor Confidence Index
Maintain high levels of confidence from the Board and key investors regarding our EHS and sustainability strategy and performance.
Target · Achieve an average score of 4.5/5 in annual confidential surveys with Board members and top 10 institutional investors on EHS/ESG strategy clarity and execution.

Receive consistently positive feedback from investors following quarterly ESG update calls, leading to a 15% increase in ESG-focused investment enquiries.

Strategic Influence & Thought Leadership
Proactively shape the organisation's long-term strategy by integrating EHS and sustainability considerations into core business decisions.
  • Regularly invited to contribute to M&A due diligence, product development roadmaps, and market entry strategies. Quoted in industry publications or invited to speak at major conferences on sustainability trends. Seen as the 'go-to' expert for ethical and environmental considerations by the CEO and Board.
Organisational Culture of Responsibility
Foster a pervasive culture where EHS and sustainability are seen as shared responsibilities, not just a compliance function.
  • EHS metrics are consistently discussed in operational reviews without prompting. Employees at all levels proactively report near misses and suggest environmental improvements. High engagement in voluntary sustainability initiatives. Positive feedback in employee surveys regarding safety culture and environmental awareness.
Effective Crisis & Reputation Management
Successfully navigate and mitigate the impact of environmental or safety incidents, protecting the company's reputation and financial stability.
  • Swift, transparent, and effective response to any major incident, leading to minimal negative media coverage and rapid recovery of operations. Post-incident reviews show robust root cause analysis and preventative measures implemented quickly, restoring stakeholder trust.

7Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Leaving a Legacy of Responsibility

You'll spend your days thinking about the long-term impact of our operations, not just next quarter's results. This means pushing for sustainable practices that might not pay off immediately but ensure our company's viability and positive contribution for decades. You're driven by the idea of building a company that truly makes a difference.

Championing a multi-year investment in renewable energy for our global facilities, knowing it will drastically reduce our carbon footprint and set a new industry standard, even if the payback period is longer than typical projects.

Protecting & Enhancing Reputation

You're fiercely protective of the company's image and its standing with investors, customers, and the public. You'll scrutinise every public statement on sustainability, ensure our reporting is impeccable, and proactively address potential risks before they become headlines. You want our company to be known for doing things the right way.

Leading the response to a minor environmental incident with such transparency and effectiveness that it actually enhances public trust in our commitment to remediation and prevention.

Driving Enterprise-Wide Change

You thrive on the challenge of transforming an entire organisation's approach to EHS and sustainability. This means influencing every department, from product design to supply chain, to embed responsible practices into their DNA. You're a change agent, not just a compliance officer.

Successfully integrating ESG metrics into the performance reviews of senior operational leaders, fundamentally shifting how they prioritise environmental and safety outcomes.

What frustrates people
  • Short-termism: When the Board or executive team prioritises immediate financial gains over long-term environmental and social responsibility.
  • Lack of genuine buy-in: Despite public statements, finding that EHS and sustainability are still seen as 'nice-to-haves' rather than core business drivers by some senior leaders.
  • Bureaucratic inertia: The sheer difficulty of driving significant, enterprise-wide change in a large, complex organisation.
  • Greenwashing accusations: Dealing with external scrutiny and accusations of 'greenwashing' if our actions don't perfectly align with our public commitments, even if we're making genuine progress.
  • Resource constraints: Constantly having to fight for budget and headcount to properly staff critical EHS and sustainability programmes.
What this role does not give you
  • A quiet life with predictable routines – expect constant challenges and shifting priorities.
  • Unquestioning acceptance of your recommendations – you'll need to fight for every significant change.
  • A purely technical role – this is about leadership, influence, and strategic vision, not just deep technical expertise.
  • Immediate gratification – many of your most impactful initiatives will take years to fully mature.

8Who you work with

This role holds ultimate accountability for the organisation's environmental, health, and safety performance globally. It directly influences enterprise risk management, brand equity, investor confidence, and our licence to operate. Your decisions shape our long-term sustainability vision, drive operational excellence, and protect our most valuable assets: our people and our planet. Frankly, you're the conscience of the company when it comes to EHS and sustainability.

Inside the business
  • CEO and Executive Leadership Team
  • Board of Directors (Audit, Risk, and ESG Committees)
  • General Counsel and Legal Department
  • Chief Financial Officer (CFO) and Investor Relations
  • Global Operations and Supply Chain Leadership
  • Chief Human Resources Officer (CHRO)
Outside the business
  • Regulatory bodies (e.g., Environment Agency, HSE, EPA)
  • Investors and ESG rating agencies (e.g., MSCI, Sustainalytics)
  • Industry associations and peer organisations
  • Local communities and NGOs
  • External auditors and certification bodies

9What you need before you start

Not a wish list. The things you would be expected to already have.

  • A minimum of 20 years of progressive experience in EHS, sustainability, or a related field, with at least 10 years in senior leadership or executive roles within a large, complex, multinational organisation.
  • Proven track record of successfully designing, implementing, and overseeing enterprise-wide EHS and sustainability strategies that delivered measurable results and achieved top-tier performance.
  • Extensive experience presenting to and influencing Boards of Directors, C-suite executives, and external stakeholders (e.g., investors, regulators, media) on complex EHS/ESG issues.
  • Deep expertise in global environmental management systems (e.g., ISO 14001) and occupational health & safety management systems (e.g., ISO 45001), including successful certification processes.
  • Demonstrable experience in crisis management related to environmental or safety incidents, with a focus on rapid response, remediation, and reputation protection.
  • Strong understanding of financial principles and the ability to articulate the business case for sustainability investments and risk mitigation strategies.

10What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Data Governance for ESG

The demand for robust, auditable ESG data is skyrocketing from investors and regulators. We need to ensure our data collection, quality, and reporting processes are as rigorous as our financial reporting. This means defining enterprise-wide data standards, ensuring data integrity, and building a single source of truth for ESG metrics.

ESG Data Taxonomy · Data Lineage & Audit Trails · Data Quality Management · Integrated Reporting Systems · Blockchain for Supply Chain Transparency

  • This quarter: Initiate a cross-functional working group (EHS, Finance, IT) to map our current ESG data landscape and identify key gaps in governance.
  • Next 6 months: Develop an enterprise-wide ESG data governance framework, including roles, responsibilities, and data quality standards.
  • Next 12 months: Oversee the selection and implementation of an integrated ESG data management platform that can serve as our single source of truth.
  • Ongoing: Regularly review emerging technologies for data integrity and transparency in ESG reporting.

Quick win: Mandate the use of consistent units of measurement and reporting methodologies for key environmental metrics (e.g., energy, water, waste) across all business units immediately.

11Staying current once you are in

What people here do to keep up
  • Regular participation and speaking engagements at global EHS, sustainability, and ESG conferences (e.g., World Economic Forum, GreenBiz, IEMA events).
  • Active involvement in industry working groups and policy development forums to influence future regulations and best practices.
  • Continuous learning through executive education programmes focused on climate science, sustainable finance, and geopolitical risk.
  • Mentoring emerging leaders within the EHS and sustainability fields, sharing your extensive knowledge and experience.
  • Publishing thought leadership articles or white papers on critical EHS/ESG topics to shape industry discourse.

12The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Geopolitical Risk & Climate Resilience Strategy

Climate change is no longer just an environmental issue; it's a geopolitical and economic one. Extreme weather, resource scarcity, and climate migration will disrupt supply chains, impact operations, and create new regulatory pressures. We need to understand these macro trends and build resilience into our core business strategy.

  • Physical Climate Risks
  • Transition Climate Risks
  • Climate Scenario Analysis
  • Nature-Based Solutions
  • Climate-Related Financial Disclosures

AI Ethics & Governance in Compliance

As we increasingly use AI for compliance monitoring, risk assessment, and reporting, we must ensure these tools are used ethically, without bias, and with robust governance. The 'black box' nature of some AI can create new compliance risks if not managed carefully. You'll need to set the rules of the road for AI in EHS.

  • Algorithmic Bias Detection
  • Data Privacy in AI
  • AI Explainability (XAI)
  • AI Audit & Assurance
  • Human Oversight & Intervention

13What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Enterprise Risk Management (ERM)
  • Global Environmental Law & Policy
  • ESG Reporting Frameworks (GRI, SASB, TCFD)
  • Climate Change Science & Adaptation
  • Supply Chain Sustainability & Due Diligence

14The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Global Director/VP of EHS & Sustainability

    5-10 years at Director/VP level

    Skills to master

    • Enterprise-wide programme management, board reporting, investor engagement, global team leadership, strategic risk assessment, P&L management for a significant function.

    You're ready to move on when

    • Successfully led a major global EHS transformation programme across multiple business units.
    • Consistently delivered top-tier EHS performance metrics and improved ESG ratings in previous roles.
    • Demonstrated ability to influence executive leadership and integrate EHS/ESG into core business strategy.
    • Built and led high-performing, geographically dispersed EHS and sustainability teams.
  2. 2

    Head of Corporate Responsibility / ESG

    7-12 years in senior ESG/CR roles

    Skills to master

    • Deep expertise in ESG reporting frameworks, sustainable finance, stakeholder engagement (investors, NGOs), brand reputation management, ethical supply chain practices, strategic communication.

    You're ready to move on when

    • Successfully developed and published comprehensive ESG reports aligned with international standards.
    • Significantly improved the company's ESG ratings and attracted sustainable investment.
    • Managed complex stakeholder relationships and navigated reputational challenges effectively.
    • Demonstrated thought leadership in corporate responsibility and sustainable business practices.
  3. 3

    Senior Environmental Counsel / Head of Regulatory Affairs

    10-15 years in environmental law/regulatory affairs

    Skills to master

    • Expertise in global environmental law, regulatory interpretation, litigation management, policy advocacy, compliance programme design, legal risk mitigation, government relations.

    You're ready to move on when

    • Successfully navigated complex international environmental legal challenges and avoided major fines.
    • Played a key role in shaping environmental policy or regulatory frameworks.
    • Provided strategic legal counsel to executive leadership on major environmental risks and opportunities.
    • Developed and implemented robust, legally compliant EHS management systems.

15Where this role leads

The long view: From here, the path can lead to wider risk leadership, chief operating officer roles, or advisory work in ESG and sustainability.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Chief Compliance, Quality, Health and Safety Officer is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Information and Cyber Security, worked against Chief Compliance, Quality, Health and Safety Officer.

Information and Cyber Security Level 6

Applied to your work in Chief Compliance, Quality, Health and Safety Officer

This unit aims to provide learners with a comprehensive understanding of information and cyber security principles, risks, and organisational responses. Upon completion, learners will be able to define information security management, identify cyber security threats, and understand strategies for prevention, detection, and response.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

See Your Progress Grow Illustration
Chief Compliance, Quality, Health and Safety Officer
  • Enterprise Risk Management (ERM)
  • Global Environmental Law & Policy
  • ESG Reporting Frameworks (GRI, SASB, TCFD)
  • Climate Change Science & Adaptation
  • Supply Chain Sustainability & Due Diligence
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

16The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Chief Compliance, Quality, Health and Safety Officer is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Non-Executive Director (NED) / Board Member (ESG Focus)

    3-5 years post-C-suite

    Broader governance responsibility across multiple organisations

    • Boardroom Dynamics Navigating complex board interactions, effective questioning, and consensus building.
    • Investor Relations (Governance) Engaging with institutional investors on governance, risk, and remuneration.
    • Crisis Stewardship Providing oversight and guidance during organisational crises.
    • Succession Planning (Board Level) Contributing to the selection and development of future executive and board talent.
  2. Chief Sustainability Officer (CSO) / Chief Impact Officer (CIO) for a larger, more complex organisation

    3-7 years post-C-suite

    Expanded scope, potentially across a more diverse portfolio or a global industry leader, with greater influence on market-shaping initiatives.

    • Advanced Carbon Markets & Finance Expertise in carbon pricing, offsets, and sustainable finance instruments.
    • Biodiversity & Ecosystem Services Valuation Understanding and integrating the value of natural capital into business decisions.
    • Social Impact Measurement Developing robust methodologies to quantify and report on social impact alongside environmental performance.
    • Circular Economy System Design Leading the design and implementation of large-scale circular economy initiatives.
Working with AI on the job

Working with AI

Where AI is starting to help

Even at the C-suite level, the sheer volume of information, regulatory changes, and reporting requirements can be overwhelming. AI isn't here to replace your strategic thinking, but it can certainly free up your valuable time, allowing you to focus on high-level decision-making, stakeholder engagement, and truly innovative sustainability initiatives. Think of it as your executive research and analysis partner.

For a Chief Compliance_Quality_Health_Safety Officer, AI can transform how you monitor global risks, prepare for board meetings, and even anticipate future regulatory landscapes. It's about augmenting your strategic capabilities, giving you a clearer, faster view of the complex world you operate in.

Global Regulatory Foresight & Impact Assessment

Use advanced AI services to continuously scan and analyse global regulatory changes, geopolitical shifts, and emerging climate science. The AI can summarise potential impacts on our operations, supply chain, and strategic objectives, providing you with a proactive 'early warning system' for enterprise risk. Imagine getting a concise brief on a new EU carbon border adjustment mechanism and its £10M impact, before it even hits the news.

Predictive Risk Modelling & Scenario Planning

Feed enterprise-wide EHS incident data, operational performance, and external climate models into AI tools. These can then predict potential high-risk areas, model the financial impact of various climate scenarios (e.g., extreme weather events on supply chains), and help you develop robust, data-driven resilience strategies. This moves you from reactive to truly predictive risk management.

Executive Communication & Board Report Drafting

Leverage Generative AI to create first drafts of complex board presentations, investor ESG reports, and internal policy frameworks. By feeding it raw data, key messages, and previous reports, the AI can structure, summarise, and even refine the language, ensuring clarity and impact. This frees you up to focus on the strategic narrative and critical messaging, not the initial drafting.

ESG Strategy Brainstorming & Benchmarking

Use an LLM as a sophisticated strategic sparring partner. Prompt it with complex ESG challenges (e.g., 'How can we achieve net-zero emissions while growing 15% annually?') and ask it to generate innovative solutions, benchmark against industry leaders, and identify potential pitfalls. It's like having a team of expert consultants on demand, helping you explore options faster.

Common questions

Common questions

How do you become a Chief Compliance, Quality, Health and Safety Officer?

Common routes in include Global Director/VP of EHS & Sustainability (5-10 years at Director/VP level), Head of Corporate Responsibility / ESG (7-12 years in senior ESG/CR roles) and Senior Environmental Counsel / Head of Regulatory Affairs (10-15 years in environmental law/regulatory affairs). Times vary with prior experience.

Where can a Chief Compliance, Quality, Health and Safety Officer progress to?

This role can lead on to Non-Executive Director (NED) / Board Member (ESG Focus) (3-5 years post-C-suite) and Chief Sustainability Officer (CSO) / Chief Impact Officer (CIO) for a larger, more complex organisation (3-7 years post-C-suite), depending on the skills you build.

What new skills matter most for a Chief Compliance, Quality, Health and Safety Officer?

Increasingly, Geopolitical Risk & Climate Resilience Strategy and AI Ethics & Governance in Compliance. These are the skills our record of this role lists as growing.

Free tools

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Three free tools, no account needed. Each one ends with a role, a level and a way in.

17Where to go from here

Other roles at Level 8

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in compliance, quality and safety

Stay in the field you know and move sideways rather than up.

If you leave this industry

Experience leading compliance, quality, health and safety at executive level applies across sectors. It can lead to chief risk officer roles or chief operating officer positions. This is especially true in industries with high environmental, health and safety risk. It can also lead to chief executive roles where sustainability is central to the business. Skills in risk management, governance and working with stakeholders carry across sectors.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Growth Mindset module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.