The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Recent University Graduate
0-1 yearSkills to master
- Organisation, attention to detail, basic research skills, professional communication, ability to follow instructions.
You're ready to move on when
- Consistently delivers accurate work on routine tasks.
- Asks thoughtful, clarifying questions.
- Shows initiative by seeking out additional learning opportunities.
- Demonstrates a strong understanding of our company's Code of Conduct.
- 2
Administrative Assistant / Office Manager
1-2 yearsSkills to master
- Advanced organisational skills, data management, stakeholder communication, process adherence, problem-solving within defined parameters.
You're ready to move on when
- Manages multiple administrative tasks efficiently and accurately.
- Proactively identifies and resolves minor process inefficiencies.
- Builds good working relationships with internal teams.
- Handles confidential information with absolute discretion.
- 3
Customer Service / Operations Support
1-2 yearsSkills to master
- Adherence to strict procedures, issue escalation, clear communication (especially when explaining rules), documentation of interactions.
You're ready to move on when
- Consistently follows established protocols and guidelines.
- Effectively communicates complex information in a simple way.
- Demonstrates patience and professionalism under pressure.
- Accurately logs and tracks customer/operational issues.


