United Kingdom · Business transformation and change · Mid-Level (2-5 years)

Change Readiness Analyst

As a Change Readiness Analyst, you transform uncertainty into understanding, guiding people through new ways of working.

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

See how AI is changing this job, and get the full read by email.

Start my free Data Fluency module

As a Change Readiness Analyst, a good place to start on Advanced Data Storytelling is Turning Workplace Data into a Recommendation, a free Future Fluency module at Level 3. You'd practise turning the figures you already see at work into a recommendation someone will act on.

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Where should we send it?

One email: what AI is changing in this job, the new skills it asks for, where it leads, and where to start free. With a link back here. Nothing else follows unless you confirm your address.

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  • Experience bandMid-Level (2-5 years)
  • Direct reportsNo direct reports
  • Reports toChange Management Manager
  • UK framework levelUsually a coordinator, or early in a professional job

Also advertised as Business Change Analyst · Organisational Change Specialist · Adoption Analyst

Built on 43,079 real UK job descriptions we analysed · grounded in what real qualifications cover

1From this job to a course

The qualifications matched to this job

Level 6 Award in Leading Organisational Change Institute of Sales Professionals · Level 6 · covers 1 of 10 standards
Level 6 Certificate in Professional Sales Institute of Sales Professionals · Level 6 · covers 1 of 10 standards
Pearson Edexcel Level 4 NVQ Diploma in Business Administration Pearson Education Ltd · Level 4 · covers 2 of 10 standards
Focus Awards Level 4 NVQ Diploma in Customer Service (RQF) Focus Awards Limited · Level 4 · covers 1 of 10 standards
NOCN Level 4 Diploma in The Management of Productivity NOCN · Level 4 · covers 1 of 10 standards
ProQual Level 4 NVQ Diploma in Customer Service ProQual Awarding Body · Level 4 · covers 1 of 10 standards

Matched from the standards this job is measured against: a suggestion, not an official ruling.

The units you would start with

Lead Organisational Change Level 6 Award in Leading Organisational Change
Initiate and implement operational change Pearson Edexcel Level 4 NVQ Diploma in Business Administration
Planning for Operational Change NOCN Level 4 Diploma in The Management of Productivity

The future skills this job leans on

Data Fluency turning numbers into a decision
Change Fluency taking people through change
Your Plan Illustration

Built for Change Readiness Analyst

3 units that map to this job, from the qualifications that cover it.

  1. Lead Organisational Change Institute of Sales Professionals · covers 1 of 10 standards Level 6
  2. Initiate and implement operational change Pearson Education Ltd · covers 2 of 10 standards Level 4
  3. Planning for Operational Change NOCN · covers 1 of 10 standards Level 4
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

2AI and this work

Will AI change your work as a Change Readiness Analyst?

Nobody can say exactly how. Here is what this job is being asked for next, and where to start.

How the AI economy is changing work like this

A broad read on this kind of work, not an analysis of this job on its own. Roles that share a pattern get the same answer here.

Fading: AI does more of this

AI is taking over routine data collection and initial analysis, freeing you from the busywork of number crunching.

→
Rising: worth more because of AI

Your ability to weave data into compelling narratives becomes even more critical, as AI handles the raw data but not the human story behind it.

The new skills this role is being asked for

  • Advanced Data Storytelling
  • Digital Adoption Platform (DAP) Design & Configuration
Why each one is rising

The future skills this job leans on

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

What happens when you start

Next, a free account. We build your Change Readiness Analyst plan as you set up, starting with the free Data Fluency module. No card.

Your first Future Fluency module is free. After that, your AI tutor is £70 a month.

Keep this read. One email with what AI is changing in this job, the new skills it asks for and where to start free. Nothing else follows unless you confirm your address.

3What this role really is

We see you

You quietly wonder if AI will ever truly grasp the human side of change. It's a relief knowing your knack for empathy and insight can't be coded.

A Change Readiness Analyst checks how ready people are for a new system or process, and helps prepare them for it. The work means talking to people, looking at data, and building plans to make change easier to handle. Without this work, new systems often go unused.

4A day in the life

Not a job advert. A real day, built from what this role actually holds.

08:45
You start your day by reviewing the latest responses from a readiness survey, spotting a trend of apprehension about a new software rollout.
11:00
You draft a tailored communication for a stakeholder group, ensuring the 'What's In It For Me?' resonates clearly with their concerns.
14:30
You conduct a Change Impact Assessment, documenting how a new process will alter daily routines for a specific team.
16:00
You update the resistance log, noting a key influencer's concerns, and prepare to discuss potential mitigations with your manager.

5What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Qualtrics / SurveyMonkey Enterprise / Microsoft Forms Intermediate

Building and deploying standard readiness surveys from templates, collecting responses, and exporting raw data for initial analysis. You'll be able to set up basic logic and question types.

Using PivotTables to analyse survey data, performing basic data cleaning, and building simple charts to visualise findings. You'll be comfortable with common formulas and data manipulation.

Tableau / Power BI Intermediate

Updating existing dashboards with fresh data, creating basic visualisations from clean data sources, and understanding how to interpret the insights presented.

Miro / Mural Intermediate

Contributing to existing collaboration boards for stakeholder mapping, journey mapping, or brainstorming sessions. You'll be able to add sticky notes, move elements, and follow discussions.

SharePoint / MS Teams Intermediate

Managing document versions and permissions in SharePoint, ensuring information is accessible and organised. Actively participating in Teams channels for project communication and collaboration.

Prosci Change Management Platform Basic

Logging your change activities, tracking stakeholder engagement, and pulling basic reports on project progress within the platform. You'll understand its core functionality.

6What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing in Where you are nowThe step above
Communication Content & Tone Drafts content from templates, requires full review by manager. Independently drafts and refines communications for specific audiences, requires manager's final approval for external or critical internal comms. Defines communication strategy and key messages for workstreams, approves most internal communications, consults manager on highly sensitive topics.
Change Impact Assessment Methodology Follows established templates and processes, escalates any deviation. Applies standard CIA methodology, can adapt templates for specific project needs, consults manager on novel impact scenarios. Designs and tailors CIA approach for complex projects, makes recommendations on tools and techniques, owns the quality of the assessment.
Resistance Mitigation Strategies Identifies basic resistance, escalates to manager for proposed solutions. Identifies resistance, proposes specific mitigation tactics for manager review and approval, implements approved actions. Proactively identifies and diagnoses complex resistance, designs and leads implementation of mitigation strategies, consults leadership on high-risk resistance.
Stakeholder Engagement Approach Participates in scheduled meetings, follows manager's lead on engagement. Plans and executes engagement activities (e.g., interviews, focus groups) for defined stakeholder groups, informs manager of findings. Develops comprehensive stakeholder engagement plans for workstreams, advises project leadership on engagement strategy, manages key relationships.

7How you'll be judged

The scoreboard, and what is not on it. The hard targets, how often each is actually looked at, and the quiet signals that never reach a dashboard.

Readiness Survey Completion Rate
The percentage of targeted stakeholders who complete pre-change readiness surveys.
Target · Achieve >60% completion rate for all assigned surveys.

For the new CRM rollout, 750 out of 1,200 sales reps completed the readiness survey, hitting a 62.5% rate.

Key Message Recall & Understanding
Percentage of surveyed stakeholders who can accurately recall and explain the core reasons for a change (the 'WIIFM').
Target · Maintain >70% recall and understanding of critical messages post-communication.

After the initial comms for the new HR system, 72% of managers correctly identified the top 3 benefits for their teams.

Training Attendance & Satisfaction
Percentage of targeted users attending required training sessions and their satisfaction with the training content/delivery.
Target · Achieve >85% attendance for mandatory training; >80% 'Good' or 'Excellent' satisfaction scores.

All 25 customer service agents attended the new ticketing system training, with 88% rating it as 'Excellent' or 'Good'.

Impact Assessment Accuracy
The degree to which identified impacts (processes, roles, tech) align with actual post-go-live feedback and issues.
Target · Fewer than 10% 'missed critical impacts' identified in post-implementation reviews.

Out of 50 major impacts identified for the new expenses system, only 3 were flagged as 'missed' by users, proving good foresight.

Stakeholder Engagement & Relationships
How effectively you build rapport and trust with key business contacts, leading to open dialogue and constructive feedback.
  • You'll be the first person business leads call when they have a concern. People will proactively share insights with you, not just wait to be asked. You'll get invited to informal team meetings because your input is valued. This isn't about being everyone's best friend, but about being a trusted advisor.
Quality of Communications & Materials
The clarity, relevance, and effectiveness of the communications, job aids, and training materials you help create.
  • Business users will tell you the 'WIIFM' was clear. There'll be fewer follow-up questions about basic information. Your materials will be used and referenced, not ignored. Feedback will be positive about how easy it is to understand complex changes.
Proactive Resistance Identification
Your ability to spot potential resistance early, understand its root causes, and suggest practical mitigation strategies before it becomes a big problem.
  • You'll bring concerns to the project team before they escalate. You'll accurately predict which groups might struggle and why. Your suggestions for addressing resistance will be practical and well-received by project leadership.
Contribution to Change Methodology
How you contribute to improving our internal change management processes and tools.
  • You'll suggest practical tweaks to our survey templates or impact assessment frameworks. You'll share lessons learned from your projects in team retrospectives. You might even put together a quick guide on 'how to handle X common issue' for the rest of the team.

8Would you like it

Both sides. What people enjoy, and what grinds them down.

What people enjoy
Making a Tangible Difference to People

You'll get a real buzz from seeing a colleague finally 'get' a new system, or hearing positive feedback about a communication you helped craft. You're driven by the idea that your work makes people's jobs easier or more effective.

After months of planning, you see the new expenses system go live, and hear from Finance that 'it's actually much better now' – that's your reward.

Solving Complex Human Puzzles

You enjoy figuring out why people are resisting a change, or how to best explain a tricky concept to a diverse audience. It's less about the tech and more about the psychology and communication challenge.

When a department struggles with a new process, you're excited to dive in, interview people, and uncover the real reason, rather than just blaming them.

Being at the Heart of Business Evolution

You want to be part of the big strategic shifts in the company, not just doing BAU (business as usual) work. You like the idea that you're helping shape the future of the organisation.

Working on a major digital transformation programme, you feel a sense of purpose knowing you're helping the company stay competitive.

What frustrates people
  • Being brought into a project weeks before go-live and being asked to 'do the change management part', when all critical decisions have already been made without considering user impact.
  • Constantly shifting scope from the technical team, forcing you to communicate in vague generalities, which then frustrates the business.
  • The 'Ghost Sponsor' – a senior executive who passionately kicks off the project but becomes impossible to find when you need them to make a tough decision or address resistance from their peers.
  • Project teams declaring 'victory at go-live' and disbanding, leaving you alone to deal with the messy reality of low adoption and user frustration.
  • Stakeholders using your feedback channels not to provide constructive input, but to try and delay or derail the project for political reasons.
What this role does not give you
  • A quiet, predictable routine with minimal human interaction.
  • The satisfaction of seeing every single piece of your work make it directly into production without modification.
  • A role where you only deal with data and don't need to persuade or influence people.
  • Immediate, tangible results for every effort you put in; change takes time and patience.

9Who you work with

This role directly influences how quickly and smoothly new initiatives are adopted across the business. If people don't get on board, the millions we spend on new tech or process improvements just won't pay off. You're essentially the bridge between the 'build it' and 'use it' parts of any major project, ensuring the business actually realises value from its investments.

Inside the business
  • Project Managers (for specific transformation programmes)
  • Business Unit Leads (the people whose teams are changing)
  • HR Business Partners (for people-related impacts)
  • Internal Communications Team (to get messages out)
  • IT Service Desk (they'll deal with the fallout if things go wrong)
Outside the business
  • Software Vendors (understanding their product's impact)
  • Consultancy Partners (if they're helping with the transformation)

10What you need before you start

Not a wish list. The things you would be expected to already have.

  • At least 2 years of experience in a project-based role, ideally within a business or organisational change context.
  • Demonstrable experience in data collection and basic analysis, perhaps from a previous role in operations, HR, or a project support function.
  • Proven ability to draft clear, concise written communications for a professional audience.
  • Experience working with multiple stakeholders, even if it was just coordinating meetings or gathering requirements.
  • A foundational understanding of project management principles (e.g., timelines, dependencies, risks).
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) to an intermediate level.

11What to practise next

Where the job is going, and what to do about it starting this week.

Advanced Excel & Power Query for Data Transformation

Messy data is a constant. Being able to clean, transform, and merge data from multiple, disparate sources quickly and reliably in Excel (especially with Power Query) will save you countless hours and improve the quality of your analysis. It's about making your data work for you.

M-language basics for Power Query · Advanced data types and transformations (unpivotin · Error handling in Power Query · Building robust, repeatable data models in Excel · Connecting Excel to external data sources (e.g., S

  • This month: Dedicate an hour a week to online Power Query tutorials (YouTube is great).
  • Month 2: Pick a real-world messy dataset you've worked with and try to clean and transform it using Power Query.
  • Month 3: Learn how to combine multiple files from a folder using Power Query. This is a huge time-saver.
  • Month 4: Build a dynamic report in Excel that pulls data from multiple sources and refreshes automatically.

Quick win: Next time you're manually copying and pasting data, stop. Ask: 'Can Power Query do this for me?'

Tableau / Power BI Dashboard Design & Interactivity

Simply creating charts isn't enough; you'll need to build interactive dashboards that allow stakeholders to explore the data themselves. This empowers them to find their own answers and increases engagement with your insights. It's about moving from static reports to dynamic tools.

Dashboard layout and user experience (UX) principl · Creating calculated fields and parameters · Building drill-down capabilities and filters · Using actions and sets for advanced interactivity · Performance optimisation for large datasets

  • This month: Explore Tableau Public or Power BI's online gallery. What makes a dashboard effective?
  • Month 2: Take a basic dashboard you've updated and try to add one interactive element (e.g., a filter, a drill-down).
  • Month 3: Complete an online course on advanced dashboard design in your preferred tool.
  • Month 4: Try to build a small, interactive dashboard from scratch using some of your own project data.

Quick win: When you next share a dashboard, ask a colleague: 'What question would you like to answer with this data?' Then, try to build that into the dashboard.

12Staying current once you are in

What people here do to keep up
  • Attend industry webinars and conferences on change management, organisational development, or digital transformation. Stay curious about what's new and what others are doing.
  • Read books and articles by thought leaders in the change management space (e.g., John Kotter, William Bridges).
  • Join professional communities or online forums related to change management to share experiences and learn from peers.
  • Seek out opportunities to shadow senior change managers on different projects to see how they tackle complex challenges.
  • Take online courses on specific tools like advanced Excel, Tableau, or Power BI to deepen your data analysis and visualisation skills.

13The rising capability

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Advanced Data Storytelling

We're drowning in data, but insights are rare. The ability to not just present numbers, but to weave them into a compelling narrative that motivates action, is becoming absolutely critical. It's about turning 'what happened' into 'why it matters' and 'what we should do'.

  • Narrative structure for data presentations (e.g.,
  • Visualisation best practices for impact (beyond st
  • Tailoring data stories to different audiences (e.g
  • Using data to predict future resistance, not just
  • Connecting data points to business outcomes and th

Digital Adoption Platform (DAP) Design & Configuration

Simply training people once isn't enough anymore. Tools like WalkMe or Whatfix provide in-app guidance and support, which is becoming a standard way to embed new processes and drive continuous adoption. Knowing how to design and configure these is a game-changer.

  • User journey mapping for in-app guidance
  • Segmentation of users for targeted support
  • Analytics within DAPs to track usage and friction
  • Creating 'ShoutOuts' and 'SmartTips' for specific
  • Integrating DAPs with training materials and help

14What you’ll use

What you’ll use

Skills this role draws on

Technical

  • Prosci ADKAR® Model Application
  • Stakeholder Analysis & Mapping
  • Change Impact Assessment (CIA)
  • Communications Strategy & Planning (Tactical)
  • Training Needs Analysis (TNA) Support

15The pathway

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Project Coordinator / Project Support Officer

    2-3 years

    Skills to master

    • Organisation, stakeholder coordination, basic project planning, documentation, risk identification, communication support.

    You're ready to move on when

    • You're the person who keeps the project on track and anticipates potential issues.
    • You've taken initiative to support communication efforts or stakeholder engagement in your current role.
    • You're curious about the 'people side' of projects, not just the technical delivery.
  2. 2

    Business Analyst (Junior/Mid)

    2-4 years

    Skills to master

    • Requirements gathering, process mapping (as-is/to-be), data analysis, stakeholder interviewing, problem definition.

    You're ready to move on when

    • You're great at understanding business problems and translating them into clear requirements.
    • You've identified user adoption as a key challenge in past projects.
    • You're keen to move beyond just defining 'what' to understanding 'how' people will actually use it.
  3. 3

    HR Generalist / HR Advisor

    3-5 years

    Skills to master

    • Employee relations, talent management, training coordination, policy implementation, understanding employee sentiment.

    You're ready to move on when

    • You've been involved in implementing new HR systems or policies and understand the employee impact.
    • You're skilled at communicating complex information to a diverse workforce.
    • You have a natural empathy for employees navigating change and want to play a more proactive role in supporting them.

16How people get here · where they go next

Came from
Project Coordinator / Project Support Officer
2-3 years
You mastered the art of keeping projects on track and anticipating potential issues, making you ready to focus on the human side of change.
You are here
Change Readiness Analyst
Mid-Level (2-5 years)
A Change Readiness Analyst checks how ready people are for a new system or process, and helps prepare them for it. The work means talking to people, looking at data, and building plans to make change easier to handle. Without this work, new systems often go unused.
Goes to
Senior Change Readiness Analyst (L3)
3-5 years in current role
You'll lead entire workstreams, mentor junior colleagues, and have a more direct influence on change strategy.

The long view: This work can lead to designing change strategy for larger programmes, managing a team of change professionals, or directing transformation across a business.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Change Readiness Analyst is actually changing.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Lead Organisational Change, worked against Change Readiness Analyst.

Lead Organisational Change Level 6

Applied to your work in Change Readiness Analyst

This unit aims to provide learners with a comprehensive understanding of organisational change, including various models and influencing factors. Learners will be able to effectively communicate a change vision to stakeholders and lead the change process, managing resistance to ensure successful implementation.

The Coach Last time, we looked at how your communications landed with stakeholders. How did your latest message resonate?

You It seemed to connect well, but a few people still had questions.

The Coach Let's refine your next message by focusing on the feedback you received, ensuring the 'WIIFM' is even clearer for those who had questions.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time.

A year from now

A year from now, you're the person who not only understands change but inspires others to embrace it with confidence.

See Your Progress Grow Illustration
Change Readiness Analyst
  • Prosci ADKAR® Model Application
  • Stakeholder Analysis & Mapping
  • Change Impact Assessment (CIA)
  • Communications Strategy & Planning (Tactical)
  • Training Needs Analysis (TNA) Support
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

17The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Change Readiness Analyst is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Senior Change Readiness Analyst (L3)

    3-5 years in current role

    You'll move from owning specific deliverables to leading entire workstreams within larger programmes. You'll take on more complex projects, mentor junior colleagues, and have more direct influence on change strategy.

    • Designing end-to-end change plans for medium-sized projects
    • Leading resistance management strategies for complex groups
    • Facilitating complex workshops with senior stakeholders
    • More advanced data analysis and visualisation for executive reporting
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of change management can feel like a grind. But what if you could cut down on the repetitive stuff and focus on the truly human, strategic parts of your job? That's where AI comes in. We're not talking about replacing you; we're talking about giving you superpowers.

Imagine having a digital assistant that handles the heavy lifting of data analysis, drafts your communications, and even helps you understand stakeholder sentiment. Our AI Productivity Hub is designed to do just that, freeing you up to do what you do best: connect with people and drive successful change. It's about working smarter, not just harder.

Sentiment Analysis Automation

Use Natural Language Processing (NLP) models to instantly analyse thousands of open-ended survey comments or feedback emails. The AI categorises feedback into themes (e.g., 'training concerns,' 'process confusion,' 'leadership support') and assigns a sentiment score (positive, neutral, negative). This means you spend less time reading and more time acting.

Communication Draft Generation

Provide a generative AI with your core message, the target audience's role and concerns (e.g., 'finance manager worried about month-end close'), and the desired tone. The AI then creates a tailored first draft of communications for different audiences, which you can then refine and make truly human. It's a huge head start.

Stakeholder Profile Synthesis

AI can research and synthesise information about key stakeholders from internal (e.g., past project involvement) and external (e.g., LinkedIn) sources to create a preliminary profile. It highlights their potential interests, influence, and stance on similar past initiatives, giving you a head start on understanding who you're dealing with.

Impact Assessment Summaries

Feed your detailed Change Impact Assessments (CIAs) into an AI, and it can generate concise summaries for different audiences – a quick overview for leadership, specific bullet points for a department head. This saves you hours of re-writing for different contexts.

Common questions

Common questions

How do you become a Change Readiness Analyst?

Common routes in include Project Coordinator / Project Support Officer (2-3 years), Business Analyst (Junior/Mid) (2-4 years) and HR Generalist / HR Advisor (3-5 years). Times vary with prior experience.

Where can a Change Readiness Analyst progress to?

This role can lead on to Senior Change Readiness Analyst (3-5 years in current role), depending on the skills you build.

What new skills matter most for a Change Readiness Analyst?

Increasingly, Advanced Data Storytelling and Digital Adoption Platform (DAP) Design & Configuration. These are the skills our record of this role lists as growing.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

18Where to go from here

Other roles at Level 3

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

More jobs in business transformation and change

Stay in the field you know and move sideways rather than up.

If you leave this industry

Change management is needed across industries, from tech and finance to healthcare and government. The skills can lead into consulting, project management, organisational development, or focus areas like digital adoption or culture change.

This role profile is © 2026 Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Start my free Data Fluency module What happens next: a free account, then we build your plan as you set up. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.