How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NQual has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NQual awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NQual.
These are the units NQual registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NQual. It does the teaching and the mapping. NQual sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Business and Resource Management Real unit · NQual
What you'll be able to do
- Understand principles for effective resource management
- Understand the principles of effective human resource management
- Understand market provision in adult social care
- Understand integrated approaches in health and social care
Comments and Complaints Real unit · NQual
What you'll be able to do
- Understand the management of comments and complaints
- Lead practice in listening and responding to comments and complaints
Continuous Development Real unit · NQual
What you'll be able to do
- Demonstrate commitment to own development
- Demonstrate commitment to self-awareness
- Manage own workload effectively
Continuous Improvement Real unit · NQual
What you'll be able to do
- Understand continuous quality improvement in adult social care
- Lead continuous improvement in practice
- Lead a culture that supports innovation and change to improve outcomes for individuals
- Understand how to implement effective change
Decision Making Real unit · NQual
What you'll be able to do
- Understand effective decision-making
- Demonstrate effective decision-making
Digital Skills, Technology Integration and Data-Safe Practice in Adult Care Real unit · NQual
What you'll be able to do
- Understand the role of digital skills and technology in modern adult care services
- Understand legal, ethical and organisational requirements for digital practice
- Lead the implementation and safe use of digital systems in adult care
- Lead staff development in digital skills and digital litreacy
- Evaluate digital systems and drive digital improvement
- Promote digital inclusion and person-led digital support
Effective Communication Real unit · NQual
What you'll be able to do
- Use communication skills to achieve positive interactions
- Manage and resolve conflict
- Communicate effectively with others
- Develop communication practices that promote positive outcomes
Effective Induction and Workforce Integration in Adult Care Real unit · NQual
What you'll be able to do
- Understand the purpose, principles and legal frameworks underpinning induction in adult care
- Understand the components of an effective induction programme
- Plan and design induction programmes in adult care
- Lead and deliver induction processes
- Assess competence and readiness for practice
- Evaluate and improve induction processes
Equality, Diversity, Inclusion and Human Rights Real unit · NQual
What you'll be able to do
- Understand equality, diversity, inclusion, and human rights
- Lead a culture that promotes, values and celebrates equality, diversity, inclusion, and human rights
Fair and Values-Based Recruitment & Selection in Adult Care Real unit · NQual
What you'll be able to do
- Understand the legal, ethical and organisational frameworks for recruitment and selection
- Understand workforce planning and its role in effective recruitment
- Plan and prepare recruitment activities
- Lead fair, safe and effective selection processes
- Complete pre-employment checks and onboarding requirements
- Evaluate and improve recruitment and selection processes
Fair, Lawful and Transparent Disciplinary & Grievance Procedures in Adult Care Real unit · NQual
What you'll be able to do
- Understand the legal and organisational frameworks governing disciplinary and grievance procedures
- Understand the causes, risks and impacts of disciplinary and grievance issues
- Lead fair and lawful disciplinary procedures
- Lead effective grievance procedures
- Promote a positive, fair and supportive workplace culture
- Evaluate and improve disciplinary and grievance processes
Governance and Regulatory Processes Real unit · NQual
What you'll be able to do
- Understand legislation and statutory guidance that underpins adult care provision
- Understand internal governance arrangements within own organisation
- Understand systems and requirements for the regulation of adult care services
- Understand the inspection process in adult social care
- Understand the inspection process in own service
Handling Information Real unit · NQual
What you'll be able to do
- Understand effective information management
- Implement systems for effective information management
Health and Safety in the Workplace Real unit · NQual
What you'll be able to do
- Understand health and safety requirements in adult social care
- Lead the implementation of health and safety requirements in adult social care
- Understand effective risk management
- Lead the implementation of policies, procedures and practices to effectively manage risk
Health and Well-Being Real unit · NQual
What you'll be able to do
- Lead a culture that promotes individuals’ well-being and independence in all aspects of day-to-day practice
- Understand the importance of promoting prevention and the individuals’ health and well-being
- Lead practice in promoting prevention and protecting individuals’ health and well-being
Infection Prevention and Control Systems in Adult Care Services Real unit · NQual
What you'll be able to do
- Understand the legal, regulatory and scientific foundations of infection prevention and control (ICP)
- Understand the organisational systems and resources required for effective infection prevention and control
- Lead and implement infection prevention and control measures
- Lead outbreak management and respond to infection-related incidents
- Monitor, audit and evaluate infection prevention and control systems
- Promote a culture of infection-safe practice and continuous improvement
Lead Safe, Person-Led Transitions Across Care Services Real unit · NQual
What you'll be able to do
- Understand the principles, legislation and best practice that underpin transitions between services
- Understand factors that influence successful transitions
- Plan and coordinate person-led transitions between services
- Lead effective communication and partnership working during transitions
- Support individuals and families emotionally and practically through transitions
- Evaluate and improve transition process
Leadership and Management Real unit · NQual
What you'll be able to do
- Understand leadership and management including regulatory, policy, legal requirements and management theories and styles
- Understand leadership and management in adult care
Leading Collaborative Care Management Planning for Individuals with Long-Term Conditions Real unit · NQual
What you'll be able to do
- Understand the principles, legislation and best practice that underpin care management planning for long-term conditions
- Understand the factors that influence effective care management planning for long-term conditions
- Work collabouratively to agree care management plans for individuals with long-term conditions
- Lead the implementation, monitoring and review of care management plans
- Lead service improvement and quality assurance in care management planning for long-term conditions
Leading Compassionate and Person-Led End-of-Life Care Services Real unit · NQual
What you'll be able to do
- Understand the principles and national frameworks that underpin high-quality end-of-life care
- Understand the processes and challenges of advance care planning (ACP)
- Lead person-led end-of-life care planning and decision-making
- Lead multidisciplinary and inter-agency collabouration in end-of-life care
- Understand evidence-based approaches to safe and effective end-of-life care practice
- Lead safe, effective and compassionate end-of-life care practice
- Support families, carers and staff through end-of-life and bereavement processes
- Be a
Leading Independent Advocacy and Rights-Based Practice in Adult Care Real unit · NQual
What you'll be able to do
- Understand the legal and ethical foundations of independent advocacy
- Understand the roles, responsibilities and boundaries of independent advocates
- Understand barriers to accessing independent advocacy and how to overcome them
- Identify when individuals require independent advocacy
- Coordinate and support independent advocacy within adult care services
- Lead rights-based and person-led practice in complex decision-making situations
- Lead service improvement in independent advocacy provision
Leading Neurodiversity-Affirming Practice in Adult Care Services Real unit · NQual
What you'll be able to do
- Understand the principles and foundations of neurodiversity
- Understand the legal, ethical and organisational responsibilities for supporting neurodivergent individuals
- Lead neurodiversity-affirming practice within adult care settings
- Adapt communication and support to meet neurodivergent needs
- Lead staff development and organisational learning in neurodiversity
- Evaluate and improve neurodiversity-inclusive practice across the organisation
Leading Person-Centred Practice Real unit · NQual
What you'll be able to do
- Understand person-centred, outcomes-based practice
- Understand the value of person-centred practice in partnership working to enable individuals to achieve their desired outcomes
- Lead practice to facilitate positive outcomes for individuals through person-centred practice
- Understand the role of relationships in promoting health and well-being
- Lead practice in recognising individuals’ relationships
- Understand positive risk-taking in the context of supporting individuals
- Lead the implementation of practices, policies, and procedures to manage risk a
Leading Safe, Ethical and Person-Led Financial Support in Adult Care Real unit · NQual
What you'll be able to do
- Understand the legal, ethical and organisational frameworks for supporting individuals to manage their finances
- Understand factors that influence an individual’s ability to manage their finances
- Assess and support an individual’s capacity to manage their finances
- Support individuals to manage their finances safely and independently
- Lead safeguarding and risk management in relation to financial support
- Lead service improvement in financial support practices
Leading Strengths-Based and Outcomes-Focused Practice in Adult Care Real unit · NQual
What you'll be able to do
- Understand the principles and values of strengths-based and outcomes-focused practice
- Understand the legal, ethical and organisational context for strengths-based practice
- Lead strengths-based assessment and outcomes-focused planning
- Lead staff in delivering strengths-based, outcomes-focused support
- Evaluate outcomes and measure the impact of strengths-based practice
- Embed a strengths-based, outcomes-focused culture across the organisation
Leading Supervision, Appraisal and Reflective Practice Real unit · NQual
What you'll be able to do
- Understand the purpose and principles of supervision and appraisal in adult care
- Understand models and approaches used in supervision and appraisal
- Prepare for and participate in supervision and appraisal
- Understand reflective practice and its role in professional development
- Use reflective practice to improve own work and leadership
- Understand the role of supervision and appraisal in supporting staff wellbeing and performance
Leading Trauma-Informed Practice and Compassionate Care in Adult Services Real unit · NQual
What you'll be able to do
- Understand the principles and foundations of trauma-informed practice
- Understand the legal, ethical and organisational responsibilities for trauma-informed leadership
- Lead trauma-informed practice within adult care settings
- Support individuals using trauma-informed approaches
- Lead staff development and reflective practice in trauma-informed care
- Evaluate and improve trauma-informed practice across the organisation
Leading the Vision Real unit · NQual
What you'll be able to do
- Understand how to develop a vision for the service
- Lead commitment and implementation of the vision and future direction of the service
Management and Optimisation of Physical Resources in Adult Care Settings Real unit · NQual
What you'll be able to do
- Understand the legal, regulatory and organisational requirements for managing physical resources in adult care
- Plan and procure physical resources to meet service needs
- Manage, monitor and maintain physical resources safely and effectively
- Evaluate and improve physical resource management systems
Managing Complaints, Concerns and Whistleblowing in Adult Care Real unit · NQual
What you'll be able to do
- Understand legal, regulatory and ethical frameworks for complaints, concerns and whistleblowing
- Understand the factors that influence how individuals raise concerns or make complaints
- Lead fair, transparent and person-centred complain handling
- Manage whistleblowing disclosures safely and responsibly
- Use complaints, concerns and whistleblowing information to drive improvement
- Promote a culture of openness, learning and psychological safety
Mental Capacity Real unit · NQual
What you'll be able to do
- Understanding mental capacity and consent
- Understand the use and impact of restrictive practices
Mentoring and Developing Others in Adult Care Real unit · NQual
What you'll be able to do
- Understand the purpose and principles of mentoring in adult care
- Understand the models and approaches used in mentoring and workplace support
- Plan and prepare mentoring support for colleagues
- Mentor colleagues to develop skills, confidence and professional practice
- Understand how to support colleagues through challenges and change
- Evaluate the effectiveness of mentoring and support provided
Organisational Change and Transformational Improvement in Adult Care Real unit · NQual
What you'll be able to do
- Understand the strategic, psychological and organisational foundations of change
- Design and plan structures, evidence-informed change initiatives
- Lead people and processes through change effectively
- Evaluate, embed and sustain long-term organisational improvement
Organisational Finance, Budgeting and Resource Stewardship in Adult Care Real unit · NQual
What you'll be able to do
- Understand strategic financial governance requirements in adult care
- Understand strategic resource stewardship and value-for-money principles
- Lead strategic financial planning and sustainability initiatives
- Lead procurement, contract management and supplier relationships
- Analyse financial performance and organisational efficiency
- Lead continuous improvement in financial governance and resource stewardship
Partnerships Real unit · NQual
What you'll be able to do
- Understand the context of relationships and partnership working
- Lead effective relationships with individuals, carers and families
- Manage working relationships with colleagues in own setting to achieve positive outcomes for individuals
- Work in partnerships with professionals and other agencies
Performance Monitoring and Workforce Development in Adult Care Real unit · NQual
What you'll be able to do
- Understand the principles and frameworks that underpin performance monitoring in adult care
- Understand methods and tools for monitoring staff performance
- Set clear expectations and performance standards
- Monitor and evaluate staff performance
- Address underperformance and support improvement
- Promote a culture of continuous learning and high performance
Personal Well-being Real unit · NQual
What you'll be able to do
- Understand own well-being1 Understand the importance of maintaining and improving own well-being2 Know how to prevent, maintain and improve own well-being3 Know how to manage own stress and anxiety
Positive Behaviour Support (PBS) and Rights-Based Behavioural Practice Real unit · NQual
What you'll be able to do
- Understand behaviour through a biopsychosocial and environmental lens
- Understand the rights-based, ethical and legal foundations of positive behaviour support
- Lead comprehensive behavioural assessment and information gathering
- Design and coordinate personalised positive behaviour support plans
- Lead teams in delivering consistent, high-quality positive behaviour support practice
- Use behavioural data and incident analysis to drive improvement
- Embed a positive, enabling and rights-respecting organisational culture
Safeguarding Real unit · NQual
What you'll be able to do
- Understand requirements for safeguarding in adult care
- Lead the implementation of practices, policies and procedures to support safeguarding in adult care
Supervising Others Real unit · NQual
What you'll be able to do
- Understand the purpose and practice of professional supervision in adult care settings
- Provide regular professional supervision
Sustainability and Environmental Management in Adult Care Real unit · NQual
What you'll be able to do
- Understand the principles, legislation and drivers of sustainability in adult care
- Assess environmental performance and identify sustainability priorities
- Lead the implementation of sustainable and environmentally responsible practices
- Evaluate, improve and embed long-term environmental sustainability
Team leadership Real unit · NQual
What you'll be able to do
- Provide leadership for a team
- Manage teamwork
Team learning and development Real unit · NQual
What you'll be able to do
- Understand principles of learning and professional development in adult care
- Lead learning and professional development practices
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Actively engage in the safe selection and recruitment of workers and their retention in care services
- Standard
Advise how health improvement can be promoted in policy development
- Standard
Agree and monitor a plan to manage complications of established renal failure
- Standard
Agree and plan the provision of interventions for managing neurological conditions
- Standard
Build a partnership between the team, patients and carers
- Standard
Co-ordinate the care of individuals with long term conditions
- Standard
Develop and Manage Multi-Agency Partnerships
- Standard
Develop and agree care management plans with individuals diagnosed with long term conditions
- Standard
Develop and agree strategies to meet the health and wellbeing needs of a population
- Standard
Develop and sustain partnership or collaborative working arrangements
- Standard
Develop capacity and capability to improve health and wellbeing
- Standard
Develop, sustain and implement a vision and objectives for improving health and wellbeing
- Standard
Enable Individuals and Families to Identify Factors Affecting, and Options for Optimising, Their Health and Well-Being
- Standard
Enable individuals to manage their own long term conditions
- Standard
Evaluate and recommend changes to policies to improve health and wellbeing
- Standard
Manage performance in commissioning, procurement and contracting
- Standard
Manage procedures within care services for making, responding to and learning from comments and complaints
- Standard
Plan care for a patient with deteriorating renal function post-transplant
Showing 18 of 29 standards these units map to.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 34 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Whistleblowing & Ethics Analyst
This work can lead to senior investigator roles, then into programme management or heading up an investigations team.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by NQual rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Business and Resource ManagementComments and ComplaintsContinuous DevelopmentContinuous ImprovementDecision MakingDigital Skills, Technology Integration and Data-Safe Practice in Adult CareEffective CommunicationEffective Induction and Workforce Integration in Adult Care
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Comments and Complaints” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Business and Resource Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Fair, Lawful and Transparent Disciplinary & Grievance Procedures in Adult Care” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Digital Skills, Technology Integration and Data-Safe Practice in Adult Care” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Actively engage in the safe selection and recruitment of workers and their retention in care services
- Advise how health improvement can be promoted in policy development
- Agree and monitor a plan to manage complications of established renal failure
- Agree and plan the provision of interventions for managing neurological conditions
- Build a partnership between the team, patients and carers
- Co-ordinate the care of individuals with long term conditions
- Develop and Manage Multi-Agency Partnerships
- Develop and agree care management plans with individuals diagnosed with long term conditions
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Business and Resource Management, one of this qualification's own units.
Applied to your work in any of these jobs
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NQual Level 5 Diploma in Leading and Managing an Adult Care Service
43 units in this credential, in the order it lists them, awarded by NQual.
- Business and Resource Management
- Comments and Complaints
- Continuous Development
- Continuous Improvement
- Decision Making
- Digital Skills, Technology Integration and Data-Safe Practice in Adult Care
and 37 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.