How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
01What it is
We offer a wide range of Construction certificates and diplomas. These include level 2, 3, 4 and 7 qualifications.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Allocating work and monitoring people's performance in the workplace Real unit · Highfield Qualifications
You'll confirm work programmes and schedules, identify priorities, and allocate tasks based on team members' skills and experience. They will verify documentation validity and brief teams on quality standards and health and safety requirements.
What you'll be able to do
- Confirm the programmes, and schedules, identify priorities and critical activities, and plan how the work will be undertaken.
- Allocate work to team members, taking into account their skills, knowledge and experience.
- Check the validity of team member’s documentation.
- Brief team members on the quality standards and outcomes expected.
- Monitor both the progress and quality of the work.
- Provide prompt and constructive feedback.
- Motivate team members to complete the work they have been allocated and provide additional support.
- Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with team members.
- Recognise exceptional performance by individuals and/or by the team and advise stakeholders.
Contributing to the identification of a work team in the workplace Real unit · Highfield Qualifications
This unit equips learners to contribute to identifying work teams by analysing factors affecting team size, composition, and availability. You'll evaluate the quality and reliability of personnel and negotiate proposals for effective team membership.
What you'll be able to do
- Identify any significant factors which will affect the number, type and availability of people and services required for the work team.
- Evaluate the quality and reliability of people or services being considered for the work team.
- Record the evaluation of the quality and reliability of people or services, and notify relevant stakeholders.
- Negotiate and agree proposals which are likely to produce an effective team membership.
- Follow rules and organisational procedures for obtaining people and services for the work team.
Controlling Project Progress Against Agreed Programmes in the Workplace Real unit · Highfield Qualifications
It teaches you to control project progress against agreed programmes by developing monitoring systems. They will collect and summarise progress data, identify resource issues, recommend alternatives, and quantify deviations to keep stakeholders informed.
What you'll be able to do
- Develop and implement systems to monitor and record the progress of the project against the agreed programme(s).
- Collect progress information regularly and summarise it for stakeholders.
- Identify inadequate or inappropriate resources, recommend alternative resources and inform stakeholders.
- Identify and quantify any identified or predicted deviations from planned progress which have occurred, or which may occur, that could disrupt the programme.
- Investigate the circumstances of any deviations thoroughly and agree and implement appropriate corrective actions.
- Recommend options to stakeholders that allow the programme to be maintained.
- Inform stakeholders about changes to the operational programme.
- Suggest and implement the decisions and actions that need to be taken to maintain progress.
- Identify and record improvements to the programme from feedback received and inform stakeholders.
Controlling Project Progress Against Agreed Quality Standards in the Workplace Real unit · Highfield Qualifications
It teaches you to control project progress against agreed quality standards. You'll identify and interpret quality requirements, allocate roles and responsibilities, establish inspection and control systems, and address non-conforming work to maintain quality throughout the project.
What you'll be able to do
- Identify and interpret quality standards from available information and ensure their implementation before work commences.
- Specify clearly and unambiguously the roles and responsibilities and allocate them to individuals to maintain quality standards.
- Establish systems to inspect and control the quality of the work.
- Regularly check that inspections are carried out to ensure that the work conforms to the specified quality standards.
- Identify and record any work which fails to meet the requirements and specified quality standards and implement corrective action.
- Inform stakeholders about variations in quality standards and recommend solutions and actions they need to take.
- Identify conflicts between quality standards and refer them to stakeholders for resolution.
- Identify improvements from feedback received and record and recommend them to stakeholders.
Controlling Project Quantities and Costs in the Workplace Real unit · Highfield Qualifications
You'll implement systems to control project quantities and costs, providing early warnings of issues. They will collect, record, and communicate data to stakeholders, prepare work values, and manage variations to support effective project cost management.
What you'll be able to do
- Implement quantities and cost control systems which can provide early warning of problems
- Ensure that quantity and cost data is regularly collected, recorded and passed on to the responsible stakeholders, in time for them to be able to use it
- Ensure that work values, quantities and cost data are prepared
- Ensure that accurate quantities and cost data are prepared and presented in a format which will help the stakeholders responsible to make decisions
- Ensure that variations and trends in quantities and cost data are identified, specified, quantified, costed and recorded
- Ensure that any variations are investigated, agreed and recorded
- Identify opportunities for cost efficiencies and recommend them to stakeholders
Developing and maintaining good occupational working relationships in the workplace Real unit · Highfield Qualifications
You'll develop the ability to establish and maintain good occupational working relationships. The unit covers promoting goodwill and trust, communicating work activities appropriately, offering advice and support, and resolving differences of opinion constructively.
What you'll be able to do
- Develop, maintain and encourage working relationships to promote good will and trust
- Inform relevant people about work activities in an appropriate level of detail, with the appropriate level of urgency
- Offer advice and help to relevant people about work activities and encourage questions/requests for clarification and comments
- Clarify proposals with relevant people and discuss alternative suggestions
- Resolve differences of opinion in ways that minimise offence and maintain goodwill, trust and respect
Enabling learning opportunities in the workplace Real unit · Highfield Qualifications
You'll promote workplace learning by providing constructive feedback and supporting team members' development. They will identify learning needs, explore suitable activities, and plan development in collabouration with individuals and teams.
What you'll be able to do
- Promote the benefits of accessing learning by giving positive and constructive feedback on work performance regularly
- Work with the team to identify and prioritise learning needs and identify and obtain information on a range of possible learning activities
- Discuss and plan development needs with team members
- Support team members in undertaking learning activities by making efforts to overcome barriers to learning
- Communicate the outcomes of the learning activity undertaken with team members to ensure the desired outcomes have been achieved and organisational standards have been maintained
- Update development plans with team members and ensure records of plan are kept updated
Ensuring that Work Activities and Resources Meet Project Work Requirements in the Workplace Real unit · Highfield Qualifications
It teaches you to identify major project activities, determine resource requirements, and prepare draft work programmes and schedules. You'll evaluate alternative methods and resources to select optimal solutions that meet project needs.
What you'll be able to do
- Identify major activities required for the project, based on available information.
- Determine the resources needed for each activity, based on available information.
- Prepare draft work programmes and schedules, outlining the planned activities and resource allocation.
- Evaluate alternative methods, resources, and systems to select the best solution to meet project requirements effectively.
- Obtain clarification and advice where the resources needed are not readily available or understood.
- Analyse the activities against project requirements and the requirements of external factors, such as regulations and environmental considerations.
- Determine how long each activity will take to complete.
- Identify activities which influence each other and sequence them logically and realistically to optimise resource utilisation.
- Ensure the production of detailed programmes and schedules of planned activities are consistent with the complexity of the project.
- Develop a system to monitor the works programmes and schedules and use the results to improve production and planning processes.
- Identify alterations to the works programmes and schedules to ensure they will meet changed circumstances and project goals.
Establishing Dimensional Control Criteria in the Workplace Real unit · Highfield Qualifications
You'll obtain and record accurate pre-construction information related to dimensional control. They will establish control criteria, identify and manage variations, and maintain monitoring systems to ensure adherence to project specifications.
What you'll be able to do
- Obtain pre-construction information in relation to dimensional control, ensuring that it is up to date and accurate.
- Establish and record the relevant dimensional control information for the projects, including tolerances and reference points.
- Ensure that variations in dimensional control are identified, recorded, and notified to relevant stakeholders promptly.
- Ensure a dimensional control monitoring system is in place, which ensures dimensional controls are maintained throughout the project.
- Ensure that measuring and recording equipment is maintained to meet the specified accuracy criteria and is calibrated regularly.
Establishing, Controlling and Monitoring Environmental Factors and Sustainability in the Workplace Real unit · Highfield Qualifications
You'll establish, control, and monitor environmental factors and sustainability in the workplace. They will identify environmental considerations, develop sustainable work methods, promote environmental awareness, and review policies to support sustainable project delivery.
What you'll be able to do
- Identify the environmental management considerations.
- Establish methods of work that will support sustainability by examining project data.
- Promote a culture of environmental awareness and support for sustainability in the workforce.
- Examine and record the policies adopted for environmental management and sustainability.
- Delegate and record assigned duties for environmental management and monitoring of sustainable work methods.
- Assess the significance of environmental factors as they affect the project and take appropriate action.
- Monitor project work against sustainability requirements and take appropriate action to ensure progress.
- Record good practice in environmental management and sustainable methods of work and make recommendations to people responsible.
Establishing, Implementing and Maintaining Organisational Systems for Managing Health, Safety, Welfare and Wellbeing in the Workplace Real unit · Highfield Qualifications
This unit covers the establishment, implementation, and maintenance of organisational systems for managing health, safety, welfare, and wellbeing in the workplace. You'll learn to foster a positive safety culture, delegate responsibilities, and implement improvements in line with organisational requirements.
What you'll be able to do
- Establish a culture of health, safety, welfare and wellbeing on site, and identify and implement improvements.
- Delegate health, safety, welfare and wellbeing responsibilities which comply with current organisational requirements and ensure site inductions consistently inform people of those responsibilities.
- Ensure accurate and appropriate notices and hazard warnings, that conform to current organisational requirements, are maintained and observed.
- Ensure health, safety and welfare equipment and resources are available and sufficient to meet current organisational requirements.
- Implement systems which meet current organisational requirements to identify hazards, reduce risks and maintain the health, safety, welfare and wellbeing of people.
- Ensure hazards are assessed to identify the residual risks, apply the principles of prevention and provide information to the appropriate people.
- Monitor health, safety, welfare and wellbeing systems regularly for compliance with current organisational requirements.
Evaluating Feedback and Making Recommendations in the Workplace Real unit · Highfield Qualifications
You'll implement systems for collecting, investigating, recording, and analysing workplace feedback. They will evaluate feedback to recommend justified improvements and promote their adoption among stakeholders.
What you'll be able to do
- Implement systems for the collection of feedback in the workplace.
- Ensure feedback is obtained, investigated, recorded, and analysed effectively.
- Recommend improvements by evaluating feedback received and justify the recommendations to relevant stakeholders.
- Summarise recommendations from feedback analysis and promote them for adoption and use within the organisation.
- Evaluate feedback systems to ensure that recommendations have been implemented and are effective.
Evaluating and Confirming Work Methods in the Workplace Real unit · Highfield Qualifications
This unit develops learners' ability to evaluate project data to identify and confirm work methods. They will obtain additional information when necessary and select methods that optimise resource use while meeting project and organisational standards.
What you'll be able to do
- Evaluate project or operational data in order to identify work methods
- Obtain additional information from other sources in cases where the available project data is insufficient
- Identify work methods which will make the best use of resources and materials and meets project and current organisational requirements
- Evaluate identified work methods against technical, environmental and project criteria and select appropriate methods
- Ensure method statements and risk assessments are current, accurate, agreed and acceptable to all stakeholders
- Recommend and promote the selected work method for the project
Identifying and Maintaining Communication Systems and Organisational Procedures in the Workplace Real unit · Highfield Qualifications
This unit focuses on identifying and maintaining effective communication systems and organisational procedures within a project. You'll establish compatible communication channels with clients, supply chains, and stakeholders, ensuring accurate and timely dissemination of project information.
What you'll be able to do
- Identify the organisational and communication needs for the project
- Establish and maintain systems which are compatible with those used by the client, customer or their representative, the supply chain and other stakeholders
- Ensure project information is produced, accurate and issued to relevant stakeholders
- Implement inclusive methods of communication for reporting and retrieving information between the project team, organisations and stakeholders
- Monitor communication systems and organisational procedures for effectiveness
- Identify and investigate breakdowns, conflicts or opportunities for improvement and take action to restore effective communication and organisation
- Implement and record any action taken to improve or restore effective communication systems and organisational procedures
- Prepare for and manage meetings with colleagues and stakeholders
- Ensure post meeting activities are carried out
Identifying, Allocating and Planning the Deployment and Use of Plant, Equipment or Machinery in the Workplace Real unit · Highfield Qualifications
It teaches you to identify, allocate, and plan the deployment of plant, equipment, or machinery. You'll ensure compliance with legislation, confirm suitability for project needs, and implement systems for updating deployment records and maintenance schedules.
What you'll be able to do
- Ensure that the specification of the selected plant, equipment or machinery meets the needs of the project before deployment
- Confirm that the plant, equipment or machinery to be deployed complies with current legislation and will be set up, operated and maintained by competent people
- Implement a system to update the deployment and allocation of plant, equipment or machinery, and operators, as the project progresses, or changes occur
- Identify hazards, assess and mitigate risks arising from the use of plant, equipment or machinery and implement measures that protect people and the environment
- Ensure that plant, equipment or machinery operations are planned, appropriately supervised and conducted in accordance with current legislation
- Ensure the suitable storage, servicing and maintenance of plant, equipment or machinery has been arranged to meet organisational requirements
- Identify and record the competency requirements for supervisors, operators and users of plant, equipment or machinery
- Promote and record opportunities to suggest improvements in plant operations
- Ensure that plant, equipment or machinery which is no longer needed is returned or removed and records are maintained
Managing Installation, Commissioning and Handover of Retrofit Works in the Workplace Real unit · Highfield Qualifications
This unit equips learners to manage the installation, commissioning, and handover of retrofit works. They will apply organisational procedures to protect all stakeholders and the environment, implement retrofit plans, and monitor progress against project programmes.
What you'll be able to do
- Observe and apply organisational requirements for the protection of the workforce, sub-contractors, suppliers, consultants, occupants, visitors, the general public, and the environment during retrofit works.
- Manage the implementation of the retrofit plan, ensuring effective and efficient working practices for a given occupational area.
- Review and record works progress against the project programme to track performance and identify potential delays.
- Recognise and report defects in installation promptly and accurately.
- Record and report that ventilation is not compromised and complies with all relevant standards and regulations.
- Check and record that the retrofit works conform to quality standards and are in compliance with the retrofit design specifications.
- Recommend, record, and implement corrective actions when required to address identified issues or deviations from the plan.
- Manage the scheduling and coordination of inspection, testing, and commissioning activities for retrofit works.
- Recommend, record, and implement any required corrective actions identified during inspection, testing, and commissioning of retrofit works.
- Manage the project handover process on completion of retrofit works, ensuring all documentation and requirements are met.
Managing the Installation, Maintenance, Monitoring and Removal of Temporary Works in the Workplace Real unit · Highfield Qualifications
This unit covers the management of the installation, maintenance, monitoring, and removal of temporary works in the workplace. You'll learn to interpret relevant information, ensure compliance with legislation and guidance, and safeguard the workforce, public, visitors, and environment.
What you'll be able to do
- Interpret and confirm the relevance of information when supervising the installation, maintenance and removal of temporary works.
- Ensure protection and safety of the workforce, the general public, visitors and the environment by observing current legislation and official guidance.
- Identify, assess and maintain resources for temporary works.
- Confirm that all materials, equipment and tooling is correct prior to installation.
- Manage the installation of temporary works in accordance with the programme of works to meet organisational and stakeholder procedures.
- Keep accurate records of work progress during the installation of temporary works and maintain safe working methods and practices.
- Handover the temporary works in accordance with the organisational procedures.
- Manage the removal of the temporary works in accordance with the programme of works.
Managing the Project Handover in the Workplace Real unit · Highfield Qualifications
This unit covers managing project handover by confirming requirements, consulting stakeholders, and developing handover programmes. You'll conduct inspections and tests, address outstanding work, and ensure satisfactory completion and documentation.
What you'll be able to do
- Confirm project requirements, consult with stakeholders and develop, agree and record a handover programme
- Check that project requirements have been met, or record outstanding work, in order to agree, arrange and record a satisfactory completion
- Carry out handover inspections, relevant tests and commissioning activities ensuring they are recorded and certificated
- Record stakeholder concerns during inspection, agree and record any required actions
- Ensure the stakeholders’ respective responsibilities are recorded, accepted and adopted on handover
- Assemble, record and hand over relevant documentation in accordance with the project
Managing your personal development in the workplace Real unit · Highfield Qualifications
It teaches you to manage their personal development in the workplace. You'll define aims and objectives, identify support sources and recognised standards, analyse their current knowledge and performance, and develop a competence profile and personal development plan.
What you'll be able to do
- Define your aims and objectives for undertaking personal development
- Contact sources of support and guidance to identify recognised standards for you to manage your personal development
- Analyse the current level of your knowledge and performance
- Develop a profile of your competence and personal development needs
- Prepare a development plan for achieving identified development needs
- Undertake development activities aimed at achieving identified development needs
- Review the effectiveness of the development activities undertaken
- Obtain, accept and record feedback from people who can judge your performance
- Review the cycle of personal development aims and objectives to revise and update aims and objectives to suit changing circumstances
Monitoring Project Activities in the Workplace Real unit · Highfield Qualifications
It teaches you to monitor project activities by communicating timelines and methods to stakeholders. They will identify information needs, organise sub-contractor attendance, and maintain coordination to ensure project progress aligns with plans.
What you'll be able to do
- Give adequate notice to all stakeholders who will be affected about when work will start, how long it will take and when it will finish.
- Communicate and agree a programme and method with people who will be doing the work that integrates operation.
- Identify, record and obtain information requirements before work starts.
- Organise attendance for sub-contractors in accordance with project and contractual agreements.
- Organise meetings and communications with sub-contractors and keep records.
- Plan and obtain sufficient resources of the appropriate type which will meet the project requirements and timescales.
- Organise and control the site and resources so that conditions are safe, the site is tidy, and a record of maintenance activities is maintained.
- Develop contingency plans to meet special requirements to minimise disruption to those likely to be affected by the works programme.
- Maintain records to show how disruption has been minimised for special requirements and contingencies.
Organising, Controlling and Monitoring Supplies of Materials in the Workplace Real unit · Highfield Qualifications
It teaches you to organise, control, and monitor material supplies in the workplace. You'll analyse project requirements, develop delivery schedules, maintain records, and identify alternative supply options to ensure efficient material management.
What you'll be able to do
- Analyse project requirements in line with operational plans to ensure quantities and supplies of materials meet organisational requirements and develop a delivery schedule.
- Ensure records of delivery schedule and traffic management are maintained through analysis of delivery and lead times.
- Identify and record alternatives to the supply of materials to mitigate potential disruptions.
- Ensure orders are prepared in line with organisational and/or project requirements to meet the delivery schedule effectively.
- Promote goodwill and trust with suppliers and users to ensure the delivery schedule is maintained through positive negotiation and communication.
- Implement systems for monitoring the delivery schedule, materials, and supplier performance to ensure they meet the project specification and quality standards.
- Analyse records of factors used in materials control to identify trends and areas for improvement.
- Identify problems with supply, record them accurately, and take appropriate action to resolve them promptly.
- Identify and record revisions to the delivery schedule to facilitate change or minimise disruption to the programme effectively.
Planning Tunnelling Activities in the Workplace Real unit · Highfield Qualifications
You'll plan tunnelling activities by determining scope, reviewing influencing factors, and prioritising tasks. They will consult guidance materials, amend plans as necessary, and negotiate arrangements with stakeholders to ensure safe and effective operations.
What you'll be able to do
- Determine and record the tunnelling activities against the information supplied.
- Identify and review influencing factors relating to the work environment.
- Prioritise activities by assessing and accounting for all the influencing factors.
- Identify and review guidance materials.
- Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors.
- Prepare plans and programmes then negotiate, agree and record them with stakeholders.
Planning activities to traditional and heritage buildings and structures in the workplace Real unit · Highfield Qualifications
You'll plan activities for traditional and heritage buildings and structures by confirming project requirements and utilising information from diverse sources. The unit covers assessing heritage impacts and recording relevant guidance to ensure appropriate planning and conservation.
What you'll be able to do
- Confirm the project requirements against the information supplied when planning activities for traditional and heritage buildings.
- Explain why information from a range of sources must be used when planning activities to traditional and heritage building project requirements.
- Review the impacts of heritage issues on the planning of work activities.
- Review and record information sourced from guidance materials relevant to planning activities on traditional and heritage buildings.
- Prioritise activities by assessing and accounting for a range of heritage issues.
- Review priorities; make recommendations and record the decisions made when circumstances change.
- Prepare plans or programmes and negotiate and agree them with stakeholders.
Planning and Scheduling the Maintenance Activities of Property, Services or Systems in the Workplace Real unit · Highfield Qualifications
You'll plan and schedule maintenance activities for property, services, or systems in the workplace. The unit includes implementing inspections, reviewing influencing factors and guidance, prioritising maintenance tasks, and maintaining accurate records.
What you'll be able to do
- Implement and record regular inspections to confirm the project requirements for the maintenance activities for property, services or systems
- Identify, review and record influencing factors and guidance material about property, service or systems to be maintained
- Prioritise and record the maintenance activities to take account of identified influencing factors whilst maintaining consistency
- Identify and record changing circumstances
- Ensure maintenance activity records of actions carried out and date collected are current
- Identify, assess and obtain the necessary resources for maintenance activities
- Prepare plans and schedules of maintenance activities and negotiate and agree them with stakeholders
Planning demolition activities in the workplace Real unit · Highfield Qualifications
It teaches you to plan demolition activities effectively. You'll confirm work requirements, identify and review influencing factors and guidance materials, prioritise activities accordingly, and amend plans as necessary to ensure safe and efficient demolition.
What you'll be able to do
- Confirm the work requirements when planning demolition activities against the information supplied
- Identify, review and record influencing factors and guidance materials in relation to the work environment
- Prioritise demolition activities by assessing, recording and accounting for all the influencing factors
- Amend priorities to take account of changing circumstances whilst maintaining consistency with the influencing factors
- Prepare plans or schedules and negotiate and agree them with decision makers
Planning highways maintenance and repair activities in the workplace Real unit · Highfield Qualifications
It teaches you to plan highway maintenance and repair activities on controlled roads. You'll confirm work requirements, identify influencing factors, consult guidance materials, and prioritise maintenance activities while accounting for environmental and operational considerations.
What you'll be able to do
- Confirm and record the work requirements of planning highway maintenance activities on controlled roads.
- Identify and review influencing factors about the work environment that may affect highway maintenance activities.
- Consult with guidance materials relevant to planning highway maintenance activities.
- Prioritise and record the maintenance activities by assessing and accounting for all the influencing factors.
- Amend priorities to take account of changing circumstances whilst maintaining consistency with overall objectives.
- Prepare plans or schedules of maintenance activities and negotiate and agree them with decision makers.
- Prepare risk assessments and method statements for highway maintenance activities.
- Prepare plans and schedules for highway maintenance activities.
Planning the Installation of Retrofit Works in the Workplace Real unit · Highfield Qualifications
You'll plan the installation of retrofit works by evaluating and implementing pre-installation checks to identify risks. They will conduct building inspections, record findings, and apply control measures to mitigate technical and procedural hazards.
What you'll be able to do
- Evaluate and implement pre-installation checks to identify technical and procedural risks
- Implement external and internal pre-installation building inspection and record and report the findings to stakeholders
- Implement and record suitable and sufficient control measures to mitigate risks arising from external and internal pre-installation building inspections
- Implement and record suitable and sufficient control measures to mitigate technical and procedural risks
- Identify, review and confirm information sources against the retrofit works plans
- Record and report issues with the planned retrofit works and recommend corrective actions
- Contribute to the project programme and plan the sequence of works for the installation of retrofit works
- Plan the efficient use of resources required for retrofit works
Planning the Preparation of the Site for the Project in the Workplace Real unit · Highfield Qualifications
You'll plan the preparation of a site for a project by assembling and reviewing relevant information, clarifying uncertainties, and identifying factors for consideration. The unit includes planning traffic management and organising resources to support site operations.
What you'll be able to do
- Assemble and review information used in the preparation of the project plan, clarify information which is not clear and update it for production planning purposes
- Identify factors for consideration, record them and distribute them to people who may be affected
- Plan for traffic management, identifying access and egress points for the site and works which are safe, convenient and which minimise disruption
- Organise the resources required for the preparation of site operations
- Give accurate details about the proposed work to the utility and emergency services
- Make arrangements for adequate site safety and welfare, reviewing as work progresses
- Implement procedures and arrangements for environmental protection and security
- Implement and record the procedures and arrangements for temporary works
- Plan the site or area layout for operational purposes and pass information about the plans to the people on the site
- Ensure notices to people, which provide information and comply with current organisational requirements
- Ensure the notices are placed correctly and implement a maintenance schedule
Providing customer services in the construction workplace Real unit · Highfield Qualifications
You'll deliver customer services in construction by applying organisational procedures to improve service quality. They will provide consistent, reliable service, resolve problems collabouratively, and communicate effectively with customers and colleagues.
What you'll be able to do
- Identify and use organisational procedures to implement systems or processes that will deliver and improve customer service
- Give a consistent and reliable service that promotes a customer’s confidence
- Work with others to resolve customer services problems and communicate with customers
- Communicate with customers to provide information, check and record their satisfaction
- Solve problems within existing systems or procedures that may affect customers before the customer becomes aware of them
- Confirm that the service given meets the customer’s needs and expectations
- Inform and record any changes to customer service systems or procedures to those people responsible
- Share information to maintain and improve standards of service delivery
Supervising activities to traditional and heritage buildings and structures in the workplace Real unit · Highfield Qualifications
You'll learn to supervise activities on traditional and heritage buildings, minimising disruption and maintaining performance. They will ensure workforce protection, assess defects, and implement appropriate remedial actions in compliance with organisational requirements.
What you'll be able to do
- Carry out supervision activities which will minimise disruption and maintain optimum performance.
- Observe organisational requirements appropriate to the protection of the workforce.
- Check the validity of team members’ documentation.
- Identify and assess defects, faults and issues, recommend and implement corrective action which conforms to safe working methods and practices.
- Keep accurate records of work progress checks, defects, problems, corrective action and quantities involved.
- Identify, assess and record the necessary resources for work activities for traditional and heritage buildings and structures.
Supervising tunnelling activities in the workplace Real unit · Highfield Qualifications
You'll learn to supervise tunnelling activities safely and effectively. The unit includes applying relevant legislation and guidance, minimising disruption, maintaining performance, identifying defects, and implementing corrective actions in tunnelling operations.
What you'll be able to do
- Supervise tunnelling activities and provide input into the programmes, plans or schedules which will minimise disruption and maintain optimum performance
- Observe current legislation, regulations and official guidance appropriate to the work environment for protection and safety of everyone
- Identify and assess common tunnelling defects and problems and recommend and implement corrective action which conforms to safe working methods and practices
- Keep accurate records of work progress checks and quantities involved
- Identify, assess and record the acquisition and maintenance for the necessary resources for tunnelling activities
- Comply with the given contract information when supervising tunnelling activities to carry out the work efficiently to the required specification
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Assess requirements and plan service provision for maintenance
- Standard
Co-ordinate and Manage Temporary Workers
- Standard
Develop your knowledge, skills and competence to meet the requirements of your work
- Standard
Enable people to learn and benefit from your experience
- Standard
Guide Public Safety Through Building Control Requirements
- Standard
Maintain communication with project stakeholders
- Standard
Manage Project Handover Legacy
- Standard
Manage installation, commissioning and handover of retrofit works
- Standard
Manage the installation, maintenance, monitoring and removal of temporary works
- Standard
Monitor Project Activities
- Standard
Plan Tunnelling Activities
- Standard
Plan the installation of retrofit works
- Standard
Plan, Implement and Monitor the Preventative Maintenance of Property
- Standard
Plan, schedule and manage maintenance of buildings and equipment
- Standard
Supervise activities to traditional and heritage buildings and structures
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 2 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 33 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Coordinator
This work can lead to managing maintenance across several sites, or to a senior regional role overseeing maintenance budgets and country-level managers.
See the whole journey05The credits
The credits, and who awards them
Level 6 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Allocating work and monitoring people's performance in the workplaceContributing to the identification of a work team in the workplaceControlling Project Progress Against Agreed Programmes in the WorkplaceControlling Project Progress Against Agreed Quality Standards in the WorkplaceControlling Project Quantities and Costs in the WorkplaceDeveloping and maintaining good occupational working relationships in the workplaceEnabling learning opportunities in the workplaceEnsuring that Work Activities and Resources Meet Project Work Requirements in the Workplace
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Evaluating Feedback and Making Recommendations in the Workplace”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Evaluating Feedback and Making Recommendations in the Workplace” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Controlling Project Progress Against Agreed Programmes in the Workplace” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Identifying and Maintaining Communication Systems and Organisational Procedures in the Workplace” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Allocating work and monitoring people's performance in the workplace” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Highfield Level 6 NVQ Diploma in Construction Site Management (Traditional and Heritage Buildings) (RQF)
- Assess requirements and plan service provision for maintenance
- Co-ordinate and Manage Temporary Workers
- Develop your knowledge, skills and competence to meet the requirements of your work
- Enable people to learn and benefit from your experience
- Guide Public Safety Through Building Control Requirements
- Maintain communication with project stakeholders
- Manage Project Handover Legacy
- Manage installation, commissioning and handover of retrofit works
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Allocating work and monitoring people's performance in the workplace, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will confirm work programmes and schedules, identify priorities, and allocate tasks based on team members' skills and experience. They will verify documentation validity and brief teams on quality standards and health and safety requirements.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 6 NVQ Diploma in Construction Site Management (Traditional and Heritage Buildings) (RQF)
31 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Allocating work and monitoring people's performance in the workplace
- Contributing to the identification of a work team in the workplace
- Controlling Project Progress Against Agreed Programmes in the Workplace
- Controlling Project Progress Against Agreed Quality Standards in the Workplace
- Controlling Project Quantities and Costs in the Workplace
- Developing and maintaining good occupational working relationships in the workplace
and 25 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.