How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ATHE Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ATHE Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ATHE Ltd.
01What it is
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These are the units ATHE Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ATHE Ltd. It does the teaching and the mapping. ATHE Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Administrative Services Real unit · ATHE Ltd
You'll develop an understanding of the diverse range of administrative skills and services in a business environment. The unit covers the creation and use of organisational systems, supporting meetings and events, and the importance of effective communication in delivering administrative services.
What you'll be able to do
- Understand the range and diversity of administrative skills and services required in a business environment.
- Understand how to create and use organisational systems for information management and task management.
- Support meetings and events by preparing agendas, taking minutes, and coordinating logistics.
- Understand the importance of effective communications in providing administrative services in the workplace, including written, verbal, and electronic communication.
Business Ethics Real unit · ATHE Ltd
This unit introduces learners to various ethical perspectives in business, including utilitarianism, deontology, and virtue ethics. You'll explore how these frameworks influence business objectives, workplace relationships, and the assessment of ethical issues within organisations.
What you'll be able to do
- Understand different ethical perspectives in business, such as utilitarianism and deontology
- Understand different ethical perspectives in business, such as virtue ethics
- Understand how ethical perspectives influence business decision-making
- Understand business objectives from an ethical perspective, considering stakeholder interests
- Understand business objectives from an ethical perspective, considering social responsibility
- Understand the importance of ethical leadership in achieving business objectives
- Understand ethics in business relationships with customers
- Understand ethics in business relationships with suppliers
- Understand ethics in workplace relationships between colleagues
- Understand ethics in workplace relationships between managers and employees
- Assess a current ethical issue in an organisation, identifying stakeholders and potential consequences
- Assess a current ethical issue in an organisation, evaluating different courses of action from an ethical perspective
- Assess a current ethical issue in an organisation, recommending solutions that align with ethical principles
Business Law Real unit · ATHE Ltd
You'll study the legal principles governing business-consumer relationships, including contract law, consumer protection, consumer credit, and agency law. The unit also covers regulations relating to monopolies, mergers, anti-competitive practices, and insolvency.
What you'll be able to do
- Understand the main principles governing the legal relationship between businesses and their consumers, including contract law and consumer protection legislation.
- Understand rules governing consumer credit and the law of agency, including the rights and responsibilities of each party.
- Understand rules relating to monopolies, mergers and anti-competitive practices, and their impact on market competition.
- Understand key provisions relating to intellectual property rights, including patents, trademarks, and copyrights.
Business Organisations in a Global Context Real unit · ATHE Ltd
You'll gain a comprehensive understanding of global business operations and the impact of external factors such as political, economic, social, technological, and environmental influences. The unit also covers globalisation and current issues affecting international business.
What you'll be able to do
- Understand the key principles underpinning global business operations
- Understand the main characteristics of global business operations
- Understand the impact of political factors on global business organisations
- Understand the impact of economic factors on global business organisations
- Understand the impact of social factors on global business organisations
- Understand the impact of technological factors on global business organisations
- Understand the impact of environmental factors on global business organisations
- Understand the impact of legal factors on global business organisations
- Understand the impact of globalisation on organisational structures
- Understand the impact of globalisation on communication strategies
- Understand the impact of globalisation on human resource management
- Understand the impact of globalisation on marketing strategies
- Understand current issues impacting on global business activities in a specified country, such as trade agreements
- Understand current issues impacting on global business activities in a specified country, such as ethical considerations
- Understand current issues impacting on global business activities in a specified country, such as sustainability
Communication Skills for Business Real unit · ATHE Ltd
You'll develop knowledge and skills to understand and apply effective communication strategies within business contexts. The unit covers internal and external communication methods, factors affecting communication effectiveness, and presentation skills.
What you'll be able to do
- Understand how internal communication takes place within organisations
- Understand how organisations communicate with customers
- Understand the factors that impact on the effectiveness of communications in business
- Present oral information effectively
- Communicate effectively in writing
Corporate Social Responsibility Real unit · ATHE Ltd
It teaches you to understand current corporate social responsibility (CSR) issues and their effects on different stakeholders. You'll analyse CSR policies and practices and develop the ability to make recommendations for responsible business conduct considering ethical and social factors.
What you'll be able to do
- Understand current corporate social responsibility (CSR) issues facing businesses.
- Understand the impact of corporate social responsibility policies and practices on different stakeholders.
- Make recommendations for responsible business practice, considering ethical and sustainable approaches.
Customer Relationship Management Real unit · ATHE Ltd
You'll examine the importance of customer relationship management (CRM) for business success and sustainability. The unit covers CRM strategies, processes, loyalty schemes, and the planning of improvements to enhance customer relationships within a national or international context.
What you'll be able to do
- Understand the importance of customer relationship management (CRM) to business success and sustainability.
- Understand how effective customer relationship management is achieved through strategies, processes, and technologies.
- Understand the use of loyalty schemes in customer relationship management to retain and reward customers.
- Plan improvements to customer relationship management in a named organisation, considering customer needs and business objectives.
Digital Communications Real unit · ATHE Ltd
You'll explore a variety of digital communication technologies and their features, capabilities, and limitations. The unit also covers the impact of digital communications on individuals and organisations, addressing issues of accessibility, security, portability, and the use of blogging, digital content management, and social networking platforms.
What you'll be able to do
- Understand a range of digital communications technologies, including their features, capabilities, and limitations.
- Understand the impact of digital communications on individuals, organisations, and society, including both positive and negative effects.
- Understand issues of accessibility, security, and portability in digital communications, and how to address them.
- Understand blogging, digital content management, and social networking platforms, including their uses, best practices, and potential risks.
Entrepreneurship Real unit · ATHE Ltd
This unit provides learners with an understanding of entrepreneurship, including its role in business and economic development. You'll explore the skills and qualities of successful entrepreneurs and prepare for new business ventures through research and planning.
What you'll be able to do
- Understand entrepreneurship in business
- Understand the skills and qualities of a successful entrepreneur
- Prepare for a new business venture
Finance for Managers Real unit · ATHE Ltd
You'll explore sources of finance available to organisations and assess financial performance using key ratios and statements. The unit also covers costing methods to support informed decision-making within an organisational context.
What you'll be able to do
- Understand the various sources of finance available to organisations, including debt, equity, and internal funding.
- Assess an organisation’s financial performance using key financial ratios and statements.
- Use costing methods, such as activity-based costing and standard costing, to make informed organisational decisions.
Financial Systems and Auditing Real unit · ATHE Ltd
You'll understand the importance of accurate accounting records and management control systems within organisations. The unit includes reviewing existing control systems and understanding the reporting processes involved in auditing to identify areas for improvement.
What you'll be able to do
- Understand the importance of maintaining accurate and complete accounting records within an organisation.
- Explain the purpose and function of an organisation's management control systems.
- Review and evaluate an organisation’s existing management control systems.
- Understand the reporting processes and procedures required when conducting an audit.
- Describe the different types of audit and their purpose.
Financial and Management Accounting Techniques for Managers Real unit · ATHE Ltd
You'll gain an understanding of financial and management accounting systems and their interrelationships. The unit covers assessing organisational performance using financial and non-financial data and applying management accounting techniques to support decision-making.
What you'll be able to do
- Understand financial and management accounting systems, including their purpose, components, and interrelationships.
- Can assess business organisation performance using financial and non-financial data, and identify areas for improvement.
- Can apply management accounting techniques for decision-making, including cost-volume-profit analysis, budgeting, and variance analysis.
Information for Strategic Decision-Making Real unit · ATHE Ltd
This unit provides learners with an understanding of the role, value, and sources of information essential for strategic decision-making. You'll learn to gather, evaluate, and apply information effectively to support strategic planning and gain competitive advantage.
What you'll be able to do
- Understand the role of information in strategic decision-making within an organisation.
- Understand the value of information in strategic decision-making within an organisation.
- Identify and evaluate different sources of information necessary for strategic decision-making.
- Understand how to gather information effectively for strategic decision-making purposes.
- Understand how to use gathered information effectively in the strategic decision-making process.
Manage Sustainability in an Organisation Real unit · ATHE Ltd
This unit covers sustainability issues within organisations, including environmental, social, and economic considerations. You'll examine legislation, regulation, and quality standards impacting sustainability and conduct sustainability audits.
What you'll be able to do
- Understand the key issues relating to sustainability in organisations, including environmental, social, and economic considerations
- Understand how legislation, regulation, and guidance impact on the sustainability of organisations, and the implications for organisational policy and practice
- Audit the sustainability of an organisation, identifying areas of strength and weakness and recommending improvements
- Understand the quality standards relevant to organisational sustainability, and how these standards can be used to improve organisational performance
Managing Communication Real unit · ATHE Ltd
You'll analyse communication channels and types used within and between organisations and evaluate their effectiveness. The unit covers factors impacting workplace communication and supports learners in developing their own communication skills.
What you'll be able to do
- Analyse the different channels of communication used within organisations.
- Analyse the different types of communication used between organisations.
- Evaluate the effectiveness of different communication channels and types.
- Assess the factors that impact on workplace communication, including cultural differences and communication barriers.
- Develop own communication skills within the workplace, demonstrating effective verbal and non-verbal communication techniques.
- Evaluate methods to improve communication within an organisation, considering different communication strategies and technologies.
Managing Information and Knowledge Real unit · ATHE Ltd
It teaches you to understand the nature, sources, and importance of information and knowledge in the workplace. You'll explore how information is shared and used, and the significance of using current, valid, and reliable information.
What you'll be able to do
- Explain the meaning of information and knowledge in the workplace
- Identify different sources of information and knowledge relevant to the workplace
- Explain how information and knowledge are shared in the workplace
- Explain how information and knowledge are used in the workplace
- Explain the importance of information and knowledge in the workplace
- Explain the importance of using current information and knowledge in the workplace
- Explain the importance of using valid information and knowledge in the workplace
- Explain the importance of using reliable information and knowledge in the workplace
- Describe policies for managing information in the workplace
- Describe procedures for managing information in the workplace
- Summarise relevant legislation for managing information
- Describe best practice for managing information
Managing Operations Real unit · ATHE Ltd
This unit covers the principles and systems of operations management and their influence on organisational performance. You'll analyse different types of operations systems and apply techniques to make informed operational management decisions.
What you'll be able to do
- Understand the key principles of operations management
- Understand the different types of operations systems
- Understand how operations management contributes to organisational performance
- Understand how efficient operations can improve profitability
- Understand the techniques used to analyse operational performance
- Understand how to apply techniques to make informed operational management decisions
- Understand the factors that influence operational management decisions
Managing Quality Real unit · ATHE Ltd
You'll explore quality management approaches such as Total Quality Management and Six Sigma. The unit covers quality control and assurance systems and analyses the impact of organisational culture on quality management.
What you'll be able to do
- Understand approaches to quality management in organisations
- Understand the importance of quality control and quality assurance systems to organisations
- Understand the impact of organisational culture on approaches to quality management
Managing a Work-based Team Project Real unit · ATHE Ltd
You'll learn to manage a work-based team project from proposal and planning through to implementation and evaluation. The unit includes project planning, risk management, monitoring progress, and identifying improvements.
What you'll be able to do
- Develop a proposal for a work-based team project, including aims, objectives, and resources.
- Plan the work-based team project, including tasks, timelines, and responsibilities.
- Implement the plan for a work-based team project, monitoring progress and addressing challenges.
- Evaluate the process and outcomes of the work-based team project, identifying lessons learned and areas for improvement.
Marketing Principles and Practice Real unit · ATHE Ltd
This unit covers the role of marketing in business, marketing principles, and methods. You'll develop a marketing plan for a specific product or service, demonstrating understanding of core marketing concepts and the marketing mix.
What you'll be able to do
- Understand the role of marketing in business.
- Understand marketing principles.
- Understand marketing methods.
- Develop a marketing plan for a specific product or service.
Operations Management Real unit · ATHE Ltd
This unit introduces learners to the nature and role of operations management within the value chain, emphasising its relationship with other business functions. You'll examine how operations management impacts cost, quality, and customer satisfaction, and explore key tools and ethical considerations used by operations managers.
What you'll be able to do
- Understand the nature of operations management, including its role in the value chain and its relationship to other business functions
- Understand the impact of operations management on business success, including its influence on cost, quality, and customer satisfaction
- Understand the tools and techniques used by operations managers, including lean manufacturing, supply chain management, and quality control
- Understand the ethical considerations facing operations management, including environmental sustainability, worker safety, and fair labour practices
Organisational Analysis and Change Real unit · ATHE Ltd
This unit equips learners with the knowledge to analyse organisational performance using financial and operational data. You'll understand the nature of organisational change and how to manage it effectively to support continuous improvement.
What you'll be able to do
- Understand the importance of analysing organisational performance to identify areas for improvement.
- Understand methods for monitoring the financial performance of an organisation.
- Understand methods for monitoring the operational performance of an organisation.
- Understand how to improve the financial performance of an organisation.
- Understand how to improve the operational performance of an organisation.
- Explain the nature of change within organisations and the factors that drive it.
- Understand different approaches that organisations use to manage change effectively.
People Management Real unit · ATHE Ltd
You'll understand how organisational structure, culture, and other factors impact people in organisations. The unit covers management and motivation of individuals and teams to achieve sustainable business performance.
What you'll be able to do
- Understand how organisational structure, culture and other factors impact on people in organisations.
- Understand how to manage individuals and teams to achieve sustainable business performance.
- Understand how to develop and motivate individuals and teams to achieve sustainable business performance.
- Review people management strategies in an organisation.
People in Organisations Real unit · ATHE Ltd
You'll study communication methods within organisations, the principles of effective teamwork, and the challenges associated with remote working. The unit also covers how organisations monitor and support employees to promote productive workplace relationships.
What you'll be able to do
- Understand different methods of communication used within organisations
- Understand the importance of effective communication in the workplace
- Understand the characteristics of an effective team
- Understand how to contribute to effective teamwork
- Understand the advantages and disadvantages of remote working for both the organisation and the individual
- Understand the issues associated with managing remote workers
- Understand methods used by organisations to monitor the performance of people in the workplace
- Understand how organisations provide support to people in the workplace
Planning a New Business Venture Real unit · ATHE Ltd
This unit equips learners with knowledge and skills to plan a new business venture, including assessing market potential, legal considerations, and developing a business plan. You'll also explore methods to secure funding for the venture.
What you'll be able to do
- Understand how to determine the market potential of a new business venture, including conducting market research and analysing competitor activity
- Understand the legal considerations of new business ventures, including company registration, intellectual property, and employment law
- Develop a comprehensive business plan for a new business venture, including a market analysis, financial projections, and operational plan
- Understand how to secure funding for a new business venture, including identifying potential investors and preparing a funding proposal
Research Project Real unit · ATHE Ltd
It teaches you to produce a research proposal, undertake a research project adhering to ethical guidelines, and evaluate research outcomes. You'll also present findings effectively to stakeholders.
What you'll be able to do
- Produce a comprehensive research proposal, outlining the aims, objectives, methodology, and expected outcomes of the research
- Undertake a research project, adhering to ethical guidelines and employing appropriate research methods to gather and analyse data
- Evaluate the outcomes of the research project, assessing the validity, reliability, and significance of the findings in relation to the original research proposal
- Present the research project outcomes to stakeholders, communicating the findings clearly and effectively using appropriate presentation techniques
Resource Management Real unit · ATHE Ltd
This unit provides learners with knowledge of resource management principles, including planning, allocation, and control. You'll explore the effective use of physical and human resources and learn how to review resource utilisation to identify opportunities for improvement.
What you'll be able to do
- Understand the key features of resource management, including planning, allocation, and control.
- Understand the importance of the effective use of physical resources, such as equipment, materials, and facilities.
- Understand how to use human resources effectively, including recruitment, training, and performance management.
- Understand how to review the effective use of resources, identifying areas for improvement and cost savings.
Small Business Enterprise Real unit · ATHE Ltd
You'll understand different types of small business enterprises and their economic roles. The unit covers starting, operating, and expanding a small business, including market research, business planning, and financial management.
What you'll be able to do
- Understand different types of business enterprises and their role in the economy, including sole proprietorships, partnerships, limited companies, and social enterprises
- Understand the key considerations for the start-up of a small business enterprise, including market research, business planning, and securing funding
- Understand the operational aspects of running a small business enterprise, including financial management, marketing, and customer service
- Understand the strategies and considerations involved in expanding a small business enterprise, including market development, diversification, and franchising
The Business Environment Real unit · ATHE Ltd
It teaches you to understand different types of organisations, their purposes, responsibilities, and structures. You'll also examine the impact of the market and national environments on organisational operations and responses.
What you'll be able to do
- Understand the different types of organisations that exist
- Understand the purposes of different types of organisations
- Understand the responsibilities of organisations to stakeholders
- Understand different organisational structures
- Understand the advantages and disadvantages of different organisational structures
- Understand how the market environment impacts on organisations
- Understand how organisations respond to changes in the market environment
- Understand the key aspects of the national environment in which organisations operate
- Understand how the national environment can affect organisational performance
The Marketing Mix Real unit · ATHE Ltd
This unit provides learners with a comprehensive understanding of the marketing mix elements: product, price, place, and promotion. You'll analyse how to apply and adapt the marketing mix for different market segments, including digital elements.
What you'll be able to do
- Understand the elements of the marketing mix, including product, price, place, and promotion.
- Understand the application of the marketing mix in different market segments and business contexts.
- Understand digital elements of the marketing mix, such as social media marketing, search engine optimisation, and email marketing.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop your knowledge and experience of a small business and its core functions
- Standard
Manage digital communications using a range of media
- Standard
Run a small business
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 8 records
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 167 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Sustainability Manager
This work can lead to senior roles such as VP of ESG and Compliance or Chief Sustainability Officer, or into specialist areas such as responsible sourcing or product sustainability.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by ATHE Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Administrative ServicesBusiness EthicsBusiness LawBusiness Organisations in a Global ContextCommunication Skills for BusinessCorporate Social ResponsibilityCustomer Relationship ManagementDigital Communications
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach Make the case from “Entrepreneurship” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
- Pitch it Evaluate
“Entrepreneurship” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Managing a Work-based Team Project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Finance for Managers” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Financial Systems and Auditing” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
ATHE Level 5 Combined Extended Diploma in Business and Management
- Develop your knowledge and experience of a small business and its core functions
- Manage digital communications using a range of media
- Run a small business
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Administrative Services, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
Learners will develop an understanding of the diverse range of administrative skills and services in a business environment. The unit covers the creation and use of organisational systems, supporting meetings and events, and the importance of effective communication in delivering administrative services.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ATHE Level 5 Combined Extended Diploma in Business and Management
30 units in this credential, in the order it lists them, awarded by ATHE Ltd.
- Administrative Services
- Business Ethics
- Business Law
- Business Organisations in a Global Context
- Communication Skills for Business
- Corporate Social Responsibility
and 24 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.