Highfield Qualifications · RQF Entry Level
Highfield Entry Level Extended Certificate in Personal Development for Employability (Entry 3) (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits27
- Guided learning200 hours
- Units in this qualification115
Awarded by Highfield Qualifications · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
Improve learner employability opportunities with our range of personal development qualifications. Designed to give your learners the knowledge they need.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Aerate turf by handReal unit · Highfield Qualifications
This unit provides knowledge of the purpose and techniques for aerating turf by hand. You'll select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.
What you'll be able to do
- Know the correct techniques for aerating turf by hand
- Safely and effectively aerate turf by hand using appropriate tools and techniques
Alternatives to Paid WorkReal unit · Highfield Qualifications
This unit introduces learners to various alternatives to paid work such as volunteering, internships, and community projects. You'll identify these opportunities and understand how participation develops valuable skills and qualities that enhance employability.
What you'll be able to do
- Identify different types of alternatives to paid work, such as volunteering, internships, and community projects.
- Recognise the value of skills and qualities gained from participating in alternatives to paid work, and how these can enhance employability.
An Introduction to AccountingReal unit · Highfield Qualifications
This unit introduces basic accounting principles, including applying mathematical skills in financial contexts and understanding accounting terminology. You'll also explore roles within accounting, effective communication, and IT tools supporting accounting tasks.
What you'll be able to do
- Apply basic mathematical skills to solve problems in a financial context
- Understand the terminology and language used in basic accounting practices
- Understand the different roles and responsibilities of individuals working within an accounting environment
- Understand how to communicate effectively with colleagues and clients in an accounting setting
- Understand the advantages of using different IT programmes and software to support accounting tasks
- Produce accurate and professional business documents relevant to accounting
- Understand how to use common office equipment for accounting-related activities
Applying for a JobReal unit · Highfield Qualifications
This unit provides learners with knowledge of various job application methods, including online applications and CVs. You'll learn to complete job application forms accurately and present information clearly and concisely.
What you'll be able to do
- Understand different methods of applying for jobs, including online applications and CV submissions
- Complete a job application form accurately and effectively
Assessing myself for workReal unit · Highfield Qualifications
It teaches you to identify the skills and personal attributes required for success in work, assess their own abilities, and recognise areas for development. You'll produce an action plan to improve skills and attributes tailored to specific job requirements.
What you'll be able to do
- Know what skills are needed for success in work
- Know what personal attributes are needed for success in work
- Assess own level of skills
- Assess own level of personal attributes
- Know skills that need to be developed for specific jobs
- Know personal attributes that need to be developed for specific jobs
- Produce an action plan to develop skills for a specific job
- Produce an action plan to develop personal attributes for a specific job
Assist with harvesting and preparing cropsReal unit · Highfield Qualifications
It teaches you to assist with harvesting and preparing crops safely under supervision. You'll identify crop types, use appropriate tools and techniques, follow hygiene and quality standards, and comply with health and safety regulations.
What you'll be able to do
- Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
- Prepare harvested crops for storage or further processing, following hygiene and quality standards
- Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment
Assist with potting up rooted cuttings, large seedlings or plugs by handReal unit · Highfield Qualifications
You'll develop the skills to prepare for potting, pot rooted cuttings, large seedlings or plugs by hand, and provide immediate aftercare. The unit also covers maintaining a clean and safe work area throughout the potting process to ensure plant health and workplace organisation.
What you'll be able to do
- Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
- Pot rooted cuttings, large seedlings or plugs by hand
- Provide appropriate care for cuttings, seedlings or plugs immediately after potting
- Clear up the work area and dispose of waste materials safely after potting
Assist with the Maintenance of EquipmentReal unit · Highfield Qualifications
It teaches you to assist safely and effectively with equipment maintenance. You'll prepare equipment, perform maintenance tasks under supervision, and adhere to health and safety procedures throughout the maintenance process.
What you'll be able to do
- Assist with the preparation of equipment for maintenance, following instructions and procedures
- Assist with the maintenance of equipment, under supervision and according to guidelines
- Work safely when assisting with equipment maintenance, adhering to health and safety regulations
Assist with the movement of animalsReal unit · Highfield Qualifications
It teaches you to assist safely with the movement of animals within defined environments and during transport loading and unloading. You'll follow instructions, apply appropriate handling techniques, and identify hazards to maintain animal welfare and safety.
What you'll be able to do
- Safely assist with moving animals from one place to another within a defined environment.
- Safely assist with the loading and unloading of animals for transport, following given instructions.
Awareness of Equality and DiversityReal unit · Highfield Qualifications
You'll develop knowledge of equality and diversity concepts, including key definitions, discrimination forms, and inclusive behaviour. The unit also covers relevant UK legislation and the importance of promoting equality and diversity within organisations.
What you'll be able to do
- Understand definitions and key concepts that are important regarding equality and diversity
- Know the relevant legislation and regulations used in Equality and Diversity
- Understand why Equality and Diversity is key in organisations and the benefits of promoting it
Being Responsible for Other People’s MoneyReal unit · Highfield Qualifications
You'll understand different methods of payment and their appropriate use, the importance of handling other people's money responsibly, and relevant procedures. The unit develops skills to manage financial transactions accurately and ethically.
What you'll be able to do
- Identify different methods of payment and explain when each method could be used.
- Explain the importance of handling other people’s money responsibly.
- Identify procedures that might apply when responsible for other people’s money.
- Handle financial transactions responsibly in a given context.
Being safe and responsible onlineReal unit · Highfield Qualifications
You'll understand where personal information is stored on devices and through online activity, recognise online risks and threats, and learn secure methods to access devices and services. The unit also covers reporting concerns and minimising physical stresses related to online use.
What you'll be able to do
- Know where personal information may be stored by devices and online activity
- Know of online risks and threats, such as phishing and malware
- Configure and use secure ways to access devices and online services
- Report concerns with online content to the appropriate authorities
- Recognise and minimise the effects of physical stresses of being online, such as eye strain and repetitive strain injury
Being safe and responsible onlineReal unit · Highfield Qualifications
This unit covers how to protect personal information and privacy online, including understanding personal rights and options for data control. You'll learn to safeguard devices and data from online threats and configure multifactor authentication for secure access to online services.
What you'll be able to do
- Protect personal information online.
- Protect personal privacy online.
- Understand personal rights regarding the use of personal data online.
- Understand options for controlling the use of personal data online.
- Protect devices from online risks.
- Protect data from online threats.
- Configure multifactor authentication to access online services.
- Use multifactor authentication to access online services.
- Backup data locally.
- Backup data using a cloud provider.
- Use appropriate language online.
- Demonstrate appropriate behaviour online.
- Apply simple methods to avoid physical health risks while using devices.
- Apply simple methods to avoid psychological health risks while using devices.
Building Working Relationships with ColleaguesReal unit · Highfield Qualifications
You'll understand the importance of effective communication and positive working relationships with colleagues, employers, and managers. The unit develops skills to demonstrate appropriate behaviour and collabouration within the workplace.
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers in the workplace.
- Work with managers in the workplace.
- Work with peers in the workplace.
Building Working Relationships with CustomersReal unit · Highfield Qualifications
This unit covers the impact of personal presentation and organisational protocols on customer impressions and interactions. You'll learn to interact positively with customers, adhering to communication guidelines and demonstrating professionalism.
What you'll be able to do
- Know that the way of presenting oneself makes an impression on a customer or client, considering factors such as appearance and behaviour
- Know that organisations normally have protocols and procedures for dealing with customers or clients, including communication guidelines and service standards
- Interact positively with customers or clients in line with given organisational protocols, demonstrating professionalism and respect
Career ProgressionReal unit · Highfield Qualifications
This unit introduces learners to the concept of career progression, emphasising its importance for individuals and organisations. You'll assess their own skills and qualities, identify potential career opportunities, and plan short-term goals to support their career development.
What you'll be able to do
- Explain the concept of career progression and its importance.
- Assess own skills and qualities in relation to potential career progression opportunities.
- Plan short-term goals to support career progression.
Collect and prepare produce or plant material for transportReal unit · Highfield Qualifications
This unit provides knowledge and skills to collect and prepare produce or plant material for transport. You'll understand methods to avoid damage during collection, cleaning, sorting, packaging, and follow instructions to complete these tasks safely.
What you'll be able to do
- Describe how to collect produce or plant material in preparation for transport
- Describe how to prepare produce or plant material in preparation for transport
- Collect and prepare produce or plant material in preparation for transport
Communicate in a business environmentReal unit · Highfield Qualifications
You'll develop knowledge and skills to communicate effectively in a business environment, including planning communication, writing, verbal communication, and using feedback. The unit emphasises appropriate language, tone, and communication purposes within business contexts.
What you'll be able to do
- Know the purpose of planning communication in a business environment
- Understand how to communicate effectively in writing within a business context
- Communicate verbally in a clear and professional manner
- Understand the purpose of feedback in developing communication skills
- Plan communication activities for different business scenarios
- Communicate effectively in writing, using appropriate language and format
- Communicate verbally, demonstrating active listening and clear articulation
- Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection
CommunicatingReal unit · Highfield Qualifications
It teaches you to create, edit, and use contact lists effectively using appropriate software. You'll also understand digital footprints, recognising the types of digital activities that contribute to them and their potential implications.
What you'll be able to do
- Create, edit and utilise contacts effectively
- Know the different types of digital activities that leave a 'digital footprint'
- Understand the implications of a digital footprint
CommunicatingReal unit · Highfield Qualifications
You'll identify various modes of online communication and determine their appropriateness for different contexts and audiences. The unit develops skills in using suitable language and tone online and managing online identity to communicate professionally.
What you'll be able to do
- Identify appropriate modes of online communication for a range of contexts.
- Use appropriate modes of online communication for a range of audiences.
- Take steps to manage online identity.
Communicating Solutions to OthersReal unit · Highfield Qualifications
You'll study problem-solving techniques and how to communicate solutions effectively to different audiences. The unit also includes reviewing personal performance in communicating solutions to improve effectiveness.
What you'll be able to do
- Solve problems using appropriate techniques
- Communicate the solution appropriately to others, considering their understanding and needs
- Communicate the solution appropriately to others, using clear and concise language
- Review own performance in communicating solutions, identifying areas for improvement
Communication MethodsReal unit · Highfield Qualifications
You'll explore various communication methods and models, understanding their application in customer service. The unit covers effective communication techniques for interacting with customers face-to-face, over the phone, and via the internet to enhance customer satisfaction.
What you'll be able to do
- Understand different methods of communication and their applications
- Understand how different methods of communication support customer service
- Understand different communication models and their principles
- Understand ways to communicate effectively with customers over the internet using various tools
- Understand ways to communicate effectively with customers face-to-face using appropriate techniques
- Understand ways to communicate effectively with customers over the phone using professional etiquette
Complaint ResolutionReal unit · Highfield Qualifications
This unit provides learners with knowledge of effective complaint resolution, including handling complaints on social media and recognising signs of escalation. You'll develop skills and techniques to resolve complaints professionally and maintain a positive customer relationship.
What you'll be able to do
- Understand the differences between handling complaints and resolving complaints effectively
- Understand how to deal with complaints on social media platforms professionally
- Know the signs of complaint intensification to prevent escalation
- Know methods of avoidance to de-escalate potentially intensifying complaints
- Know the skills that can be used to resolve complaints effectively
- Know the attributes that can be used to resolve complaints effectively
- Know the techniques that can be used to resolve complaints effectively
Completing a job application formReal unit · Highfield Qualifications
You'll develop the ability to accurately complete a simple job application form by providing relevant information clearly and legibly. The unit includes proofreading skills to ensure the application is free of errors and professionally presented.
What you'll be able to do
- Accurately complete a simple job application form.
Completing an Application FormReal unit · Highfield Qualifications
This unit covers the information required to complete an application form, including personal details, qualifications, experience, and references. You'll develop the skills to accurately and effectively complete application forms, ensuring clarity and completeness.
What you'll be able to do
- Know the information required when completing an application form, including personal details, qualifications, experience, and references
- Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner
Construct a composterReal unit · Highfield Qualifications
It teaches you to construct a composter by identifying necessary tools and materials, following instructions or plans to assemble components, and applying safe working practices. You'll also check the completed composter against specifications to ensure correct construction.
What you'll be able to do
- Construct a composter according to given instructions or plans
Contributing to MeetingsReal unit · Highfield Qualifications
This unit provides knowledge of different meeting formats and structures. You'll learn to prepare for meetings, gather relevant information, and contribute effectively through active listening and participation.
What you'll be able to do
- Know the format of a meeting
- Prepare for meetings effectively
- Contribute effectively at meetings
Creating First ImpressionsReal unit · Highfield Qualifications
You'll understand the factors influencing customers' first impressions in a business context. The unit covers aspects such as appearance, body language, tone of voice, and communication style, and how to create a positive first impression.
What you'll be able to do
- Understand the various factors that can influence a customer's first impressions in a business context
- Create a positive first impression when interacting with customers
Creating and editingReal unit · Highfield Qualifications
This unit develops learners' ability to use applications for entering, editing, formatting, and laying out information. You'll enhance images and manage numeric data through sorting, processing, and charting to produce clear and professional documents.
What you'll be able to do
- Use applications to enter information accurately and efficiently.
- Use applications to edit information to correct errors and improve clarity.
- Use applications to format information to enhance readability and visual appeal.
- Use applications to layout information effectively to create professional-looking documents.
- Edit an image to improve its quality and appearance.
- Enhance an image using various editing tools and techniques.
- Enter numeric data into a spreadsheet or database.
- Edit numeric data to correct errors and update information.
- Sort numeric data to organise it in a meaningful way.
- Process numeric data using formulas and functions.
- Format numeric data to improve its readability and presentation.
- Chart numeric data to visualise trends and patterns.
Creating and editingReal unit · Highfield Qualifications
It teaches you to use suitable applications to enter, edit, and format text accurately. You'll also develop skills to capture and save images, sound, and video using appropriate devices and software.
What you'll be able to do
- Use a suitable application to enter, edit and format information accurately
- Capture and save images, sound and video using appropriate devices and software
Customer FeedbackReal unit · Highfield Qualifications
This unit provides knowledge of the importance of collecting customer feedback and how it can be used to improve business performance. You'll explore ways feedback influences future planning and enhances customer satisfaction.
What you'll be able to do
- Know why collecting customer feedback is important for business improvement and customer satisfaction
- Understand how customer feedback can be analysed and used to improve products, services, and customer experience
- Know how customer feedback can influence future planning and strategic decision-making within an organisation
Dealing with Problems in daily lifeReal unit · Highfield Qualifications
You'll develop awareness of recognising straightforward problems encountered in daily life and apply suitable strategies to tackle them. The unit includes evaluating the effectiveness of problem-solving approaches.
What you'll be able to do
- Demonstrate an awareness of how to recognise straightforward problems in daily life
- Tackle straightforward problems using appropriate strategies
Determine soil pH with colour indicator test kit under supervisionReal unit · Highfield Qualifications
This unit covers the knowledge and skills required to determine soil pH using a colour indicator test kit under supervision. You'll understand the purpose of soil pH testing, how the colour indicator kit functions, and will be able to prepare soil samples, conduct the test, and record results following instructions.
What you'll be able to do
- Describe the process of determining soil pH using a colour indicator test kit
- Determine soil pH using a colour indicator test kit under supervision
Developing Personal Presentation Skills for the WorkplaceReal unit · Highfield Qualifications
You'll understand the importance of personal presentation in the workplace, including appearance and communication. The unit teaches you to demonstrate appropriate dress, grooming, language, and body language for professional settings.
What you'll be able to do
- Know about personal presentation for the workplace
- Present self appropriately for the workplace
Developing Personal Skills for LeadershipReal unit · Highfield Qualifications
You'll study leadership principles, including different leadership styles and their effects on team performance. The unit also covers effective decision-making processes, giving instructions, and providing and receiving feedback within group activities.
What you'll be able to do
- Know about the main features of leadership, including different leadership styles and their impact
- Make decisions effectively, considering relevant information and potential consequences
- Give clear and concise instructions to members of a group, ensuring understanding and compliance
- Give and receive constructive feedback about a task or activity, promoting improvement and development
Developing effective communication skills for the workplaceReal unit · Highfield Qualifications
You'll develop effective communication skills for the workplace, including verbal, non-verbal, and written methods. The unit emphasises the importance of clear communication and teaches you to apply these skills with colleagues, supervisors, and customers.
What you'll be able to do
- Explain the importance of effective communication in the workplace.
- Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
- Explain how to communicate effectively with colleagues, supervisors, and customers.
- Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
- Use active listening skills to understand the needs and perspectives of others.
- Adapt communication style to suit different situations and audiences.
Developing time-management skills for the workplaceReal unit · Highfield Qualifications
This unit provides learners with an understanding of the importance of time-management skills in the workplace. You'll develop the ability to prioritise tasks, apply time-management techniques, and meet deadlines to achieve workplace objectives efficiently.
What you'll be able to do
- Understand the importance of effective time-management skills for success in the workplace.
- Effectively use time-management skills to complete tasks within given deadlines.
Effective TeamworkReal unit · Highfield Qualifications
You'll learn to organise their own work effectively within a team, support team activities through communication and collabouration, and contribute to their own learning and development by engaging in reflection and feedback processes.
What you'll be able to do
- Describe how to organise their own work effectively within a team environment.
- Explain how to support the work of a team through collaboration and communication.
- Describe how to contribute to their own learning and development through reflection and feedback.
Expectations of working in a customer service roleReal unit · Highfield Qualifications
This unit provides learners with an understanding of workplace expectations in customer service roles, focusing on punctuality, professional dress and presentation, and the impact of shift patterns. You'll explore how these factors affect both personal and service delivery outcomes.
What you'll be able to do
- Explain the importance of punctuality and time keeping in a customer service role.
- Describe the correct way to dress and present themselves professionally in a customer service role.
- Explain the impact and importance of shift patterns on personal life and customer service delivery.
Food Safety Awareness for CateringReal unit · Highfield Qualifications
This unit covers the importance of personal hygiene and maintaining clean work areas in catering environments. You'll understand their responsibilities for food safety and learn procedures to prevent contamination and ensure food is kept safe.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
- Understand personal responsibilities for food safety and how to keep food safe in a catering environment
Food Safety Awareness for ManufacturingReal unit · Highfield Qualifications
You'll understand the importance of personal hygiene and maintaining clean work areas in a food manufacturing environment. The unit covers personal responsibilities for food safety and procedures to prevent contamination and ensure product safety.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
- Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment
IT Security for UsersReal unit · Highfield Qualifications
This unit covers common security risks to IT systems and data and methods to minimise these risks, including password management and secure data handling. You'll demonstrate secure practices and understand procedures for reporting security breaches.
What you'll be able to do
- Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling
IT User FundamentalsReal unit · Highfield Qualifications
You'll gain fundamental IT skills to use hardware and software for basic tasks, organise and retrieve information efficiently, follow safety and security practices, and perform routine maintenance and problem-solving on IT systems to support effective use.
What you'll be able to do
- Use IT systems effectively to meet identified needs.
- Organise, store and retrieve information efficiently using IT systems.
- Follow and understand the need for safety and security practices when using IT systems.
- Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.
Interview SkillsReal unit · Highfield Qualifications
This unit prepares learners to research companies and roles, anticipate and respond to interview questions effectively, and assess their own interview performance. You'll learn to present themselves confidently and identify areas for improvement.
What you'll be able to do
- Prepare to be interviewed by researching the company and role.
- Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
- Respond to questions in an interview clearly and concisely.
- Respond to questions in an interview using appropriate language and tone.
- Assess own performance in an interview by reflecting on strengths and weaknesses.
- Assess own performance in an interview by identifying areas for improvement.
Investigating Rights and Responsibilities at WorkReal unit · Highfield Qualifications
You'll identify employee rights and responsibilities in the workplace and understand how legislation supports these rights. The unit also covers employer responsibilities in maintaining a safe and fair working environment.
What you'll be able to do
- Identify employee ‘rights’ and ‘responsibilities’ in a place of work
- Explain how the rights of individuals are supported in a place of work
- Describe the responsibilities of employers in a place of work
Job searchingReal unit · Highfield Qualifications
You'll identify various resources for finding job vacancies, including online job boards, newspapers, and recruitment agencies. The unit develops skills to search effectively for suitable job roles based on personal skills and experience.
What you'll be able to do
- Know where to find information on job vacancies using different resources
- Search for suitable job roles based on personal skills and experience
- Search for job vacancies using appropriate methods
Keeping yourself and others safe from COVID-19Real unit · Highfield Qualifications
This unit provides learners with knowledge about Coronavirus and COVID-19, including how the virus affects the body. You'll understand recommended hygiene practices and social distancing measures to protect themselves and others from infection.
What you'll be able to do
- Know the characteristics of Coronavirus and COVID-19
- Know how COVID-19 can affect the body
- Protect yourself and others from COVID-19
Lay paving blocks on sandReal unit · Highfield Qualifications
This unit provides learners with the knowledge and skills to lay paving blocks on sand. It covers the use of tools and equipment, health and safety practices, site preparation, and the correct methods for laying blocks to specified patterns and levels.
What you'll be able to do
- Know the correct procedures for laying paving blocks on sand.
- Prepare the area for laying paving blocks.
- Lay paving blocks on sand to a specified pattern and level.
- Check the finished paving block surface for accuracy and stability.
Learning from More Experienced PeopleReal unit · Highfield Qualifications
It teaches you to identify more experienced individuals in workplaces, community groups, and learning environments. You'll learn to learn through observation and interaction, applying acquired knowledge to their own development.
What you'll be able to do
- Identify more experienced people within a specific context
- Learn from people with more experience through observation and interaction
- Understand what they have learned from people with more experience and how it can be applied
Learning from Work PlacementReal unit · Highfield Qualifications
You'll reflect on their work placement experience to identify key learning points and assess task performance. The unit supports setting short-term goals for personal and professional development based on insights gained during the placement.
What you'll be able to do
- Reflect on what has been learned from the work placement experience
- Identify how tasks undertaken during the work placement could be undertaken differently or improved
- Use learning from the work placement to set short-term goals for personal and professional development
Learning to be financially awareReal unit · Highfield Qualifications
This unit develops learners' financial awareness by covering the use of money, UK state financial benefits, personal spending planning, understanding financial documents, conducting financial transactions, and recognising the consequences of debt.
What you'll be able to do
- Know how money is used in everyday life
- Know about United Kingdom (UK) state financial benefits available to individuals
- Plan personal spending for a week, taking into account income and expenses
- Understand the information presented in common financial documents
- Carry out basic financial transactions, such as paying bills
- Know the potential consequences of getting into debt
Learning to be financially capableReal unit · Highfield Qualifications
This unit develops learners' financial capability by covering the use of money, awareness of UK state benefits, and personal spending planning. You'll understand financial documents, carry out transactions, and recognise the consequences of debt.
What you'll be able to do
- Explain the different ways money is used in everyday life.
- Identify the different types of United Kingdom (UK) state financial benefits available.
- Plan personal spending for a week, taking into account income and expenses.
- Interpret information presented in financial documents, such as bank statements and payslips.
- Carry out common financial transactions, such as paying bills and withdrawing cash.
- Explain the potential consequences of getting into debt, including interest charges and legal action.
Learning with Colleagues and Other LearnersReal unit · Highfield Qualifications
You'll recognise formal and informal learning situations and develop skills to interact effectively with colleagues and other learners. The unit also covers understanding individual learning styles and accurately recording progress in learning activities.
What you'll be able to do
- Identify situations where learning can take place, both formally and informally.
- Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
- Recognise that people have preferred individual learning styles and that these can impact on learning.
- Accurately record progress in learning activities, using appropriate methods.
Legislation and Regulation in the Customer Service EnvironmentReal unit · Highfield Qualifications
You'll identify key legislation and regulations relevant to customer service environments, including data protection and consumer rights. The unit covers how these legal frameworks influence customer service practices to ensure compliance and protect customer interests.
What you'll be able to do
- Identify the key legislation and regulations that are relevant to a customer service environment.
- Explain how legislation and regulations impact customer service practices and customer rights.
Listening TechniquesReal unit · Highfield Qualifications
You'll develop knowledge of active listening techniques and how to apply them effectively in customer interactions. The unit covers identifying customer needs, demonstrating empathy, providing feedback, and using listening skills to resolve issues.
What you'll be able to do
- Understand active listening techniques, including paying attention, showing empathy, and providing feedback
- Listen to customers effectively, to understand their needs and resolve their issues
Maintain hand toolsReal unit · Highfield Qualifications
This unit provides learners with knowledge of hand tool components and the importance of maintenance for safety. You'll develop practical skills to clean, sharpen (where applicable), and store hand tools correctly.
What you'll be able to do
- Maintain hand tools to ensure they are safe and effective
- Maintain hand tools in good working order
Make and receive telephone callsReal unit · Highfield Qualifications
You'll develop knowledge and skills to make and receive telephone calls effectively in a professional context. The unit covers telephone protocols, etiquette, appropriate language and tone, and procedures for call handling and transfer.
What you'll be able to do
- Understand how to make telephone calls using appropriate protocols and etiquette
- Understand how to receive and transfer telephone calls efficiently and accurately
- Make telephone calls clearly and professionally
- Receive telephone calls and transfer them appropriately
Making Conversation and Building RapportReal unit · Highfield Qualifications
This unit covers the importance of building rapport with customers in professional settings. You'll learn verbal and non-verbal communication techniques and suitable questioning methods to enhance customer satisfaction through effective interaction.
What you'll be able to do
- Understand the importance of building rapport with customers in a professional setting
- Know ways to build rapport with customers through effective communication
- Use suitable questioning techniques when making conversation with customers
Making informed career and progression choicesReal unit · Highfield Qualifications
It teaches you to understand how personal experiences and external factors influence career choices. You'll match their needs, interests, values, skills, and attitudes to career options, prepare for career guidance interviews, and plan learning for career management.
What you'll be able to do
- Know how personal experiences and external factors influence career choices
- Match personal needs, interests, values, skills, abilities and attitudes to a range of career options
- Prepare effectively for a career guidance interview, including identifying relevant questions and information
- Plan learning activities for effective career management and progression
Managing Your Health at WorkReal unit · Highfield Qualifications
You'll identify physical and psychological health risks associated with their chosen area of work and understand their potential impacts. The unit also covers methods for maintaining good physical and mental health to support well-being at work.
What you'll be able to do
- Identify the potential risks to health associated with a chosen area of work
- Understand methods for maintaining good health and well-being in a chosen area of work
Managing Your Own MoneyReal unit · Highfield Qualifications
You'll learn to manage personal finances by comparing income and expenditure, understanding saving methods, and recognising the implications of borrowing, including interest and repayment responsibilities.
What you'll be able to do
- Compare personal income with expenditure to determine financial status
- Describe methods for saving money effectively
- Understand the implications of borrowing money, including interest and repayment terms
Mix mortar or concreteReal unit · Highfield Qualifications
You'll gain knowledge of mixing mortar or concrete according to specified ratios and safety guidelines. The unit includes practical skills to mix materials to the correct consistency, emphasising the importance of accuracy and safe working practices.
What you'll be able to do
- Mix mortar or concrete according to specified ratios and safety guidelines.
- Mix mortar or concrete to the correct consistency for the intended application.
Personal Behaviour for SuccessReal unit · Highfield Qualifications
You'll explore how personal behaviour influences different situations and impacts others, including the effects of positive and negative behaviours. The unit also covers strategies to modify behaviour and the role of personal behaviour in achieving success.
What you'll be able to do
- Know how behaviours influence different situations, including the impact of positive and negative behaviours on outcomes
- Know how own behaviour impacts on others, including the effect on relationships, communication, and teamwork
- Know strategies that can be used to modify behaviour in different situations, including techniques for managing emotions, improving communication, and resolving conflict
- Know how personal behaviour affects personal success, including the link between behaviour, motivation, and achievement
Personal Behaviour for SuccessReal unit · Highfield Qualifications
You'll explore how personal experiences, emotions, and the environment influence behaviour. The unit covers organisational and social codes of behaviour and equips learners with strategies to manage their own behaviour effectively, recognising its impact on personal success.
What you'll be able to do
- Explain how different factors can affect behaviour in various situations.
- Describe how different codes of behaviour influence behaviour in different situations.
- Identify strategies to use to manage behaviour in different situations.
- Manage own behaviour effectively in given situations.
- Explain how personal behaviour affects personal success.
Personal Development within Customer ServiceReal unit · Highfield Qualifications
You'll understand methods for gathering feedback on their customer service performance and identify learning activities to develop their skills. The unit highlights the benefits of continuous personal development in enhancing customer service abilities.
What you'll be able to do
- Know the various methods and techniques used to gather feedback on own performance in a customer service role
- Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
- Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service
Personal Presentation for the WorkplaceReal unit · Highfield Qualifications
This unit covers the requirements for personal presentation in various workplace settings. You'll understand the importance of personal hygiene and appropriate dress codes, and demonstrate how presentation standards vary across different types of workplaces.
What you'll be able to do
- Identify the requirements for personal presentation in the workplace.
- Explain how requirements for personal presentation vary across different types of workplace.
- Present self appropriately for the workplace.
Personal presentation and hygiene at workReal unit · Highfield Qualifications
You'll gain knowledge of personal presentation and hygiene requirements in the workplace. The unit covers how these requirements vary across industries and equips learners to present themselves appropriately and maintain personal hygiene standards.
What you'll be able to do
- Know the specific requirements for personal presentation in a workplace setting
- Understand how requirements for personal presentation can vary across different types of workplace environments
- Present oneself appropriately for the workplace
- Understand the importance of maintaining personal hygiene for the workplace
Planning an Enterprise ActivityReal unit · Highfield Qualifications
You'll gain knowledge on selecting suitable enterprise activities, assessing market demand, and identifying necessary roles, skills, and costs. The unit also covers appropriate promotional techniques to effectively market products or services within an enterprise activity.
What you'll be able to do
- Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
- Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
- Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
- Know appropriate promotional techniques, including advertising, social media, and public relations
Planning for and learning from a job interviewReal unit · Highfield Qualifications
This unit equips learners with skills to plan for and learn from job interviews. You'll organise personal arrangements, research job roles and companies, prepare questions and answers, communicate effectively during interviews, and reflect on their performance.
What you'll be able to do
- Organise personal arrangements in preparation for a specific job interview
- Research information about a specific job offered for interview
- Prepare questions and answers in anticipation of a specific job interview
- Communicate effectively during a specific job interview
- Reflect on performance following a specific job interview to identify areas for improvement
Planting and staking a treeReal unit · Highfield Qualifications
You'll learn to prepare a planting site, plant and stake a tree correctly, and provide immediate aftercare. The unit also includes clearing the work area and safe handling of tools and materials.
What you'll be able to do
- Prepare the planting site and necessary materials for planting a tree
- Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
- Clear the work area and dispose of waste materials responsibly after planting and staking a tree
Positive Attitudes and Behaviours at WorkReal unit · Highfield Qualifications
You'll understand the importance of positive attitudes and behaviours in the workplace and demonstrate these through their actions. The unit includes self-assessment of attitudes and behaviours and explores their impact on team performance and relationships with colleagues and customers.
What you'll be able to do
- Understand the importance of demonstrating positive attitudes at work
- Understand the importance of demonstrating positive behaviours at work
- Demonstrate a range of positive attitudes in the workplace
- Demonstrate a range of positive behaviours in the workplace
- Assess own attitudes in the workplace
- Assess own behaviours in the workplace
Practising Leadership Skills with OthersReal unit · Highfield Qualifications
It teaches you to understand and demonstrate leadership skills in group settings. You'll identify suitable leadership approaches for different situations, practise effective communication and initiative, and review their leadership performance for improvement.
What you'll be able to do
- Know which leadership skills are appropriate to use with others in different situations
- Demonstrate leadership skills effectively when working in a group
- Review own practice of leadership skills to identify areas for improvement
Preparation for workReal unit · Highfield Qualifications
You'll explore the skills and qualities required for working life and investigate personal career opportunities. The unit supports learners in identifying relevant skills and interests and understanding their importance in the workplace.
What you'll be able to do
- Understand the skills and qualities needed for working life
- Investigate personal career opportunities
Preparing for Work PlacementReal unit · Highfield Qualifications
You'll gain knowledge about the work placement organisation, including its activities and values, and understand their expected roles and responsibilities. The unit also supports learners in setting realistic goals to maximise the benefits of their work placement.
What you'll be able to do
- Know about the work placement company or organisation, including its activities and values
- Know what is expected of the learner during the work placement, including roles and responsibilities
- Set realistic and achievable goals to help the learner get the most out of the work placement
Preparing for an InterviewReal unit · Highfield Qualifications
You'll learn to prepare effectively for interviews by researching job roles and organisations, preparing answers to common questions, and planning travel arrangements. This unit supports learners in organising and attending interviews with confidence.
What you'll be able to do
- Identify the information required to prepare effectively for an interview.
- Prepare appropriate responses to potential interview questions.
- Plan travel arrangements for attending an interview.
Principles of Fire Safety AwarenessReal unit · Highfield Qualifications
You'll gain knowledge of common fire hazards and risks in the workplace and understand how different materials contribute to fire hazards. The unit covers fire risk control measures to promote a safe working environment.
What you'll be able to do
- Understand the hazards associated with fire in the workplace
- Understand the risks associated with fire in the workplace
- Understand how fire risk is controlled in the workplace through preventative measures
Principles of Health and Safety within the WorkplaceReal unit · Highfield Qualifications
You'll gain an understanding of health and safety responsibilities for employers and employees within the workplace. The unit also covers the identification of workplace hazards and the impact of the working environment on health and safety.
What you'll be able to do
- Understand the main responsibilities for health and safety in the workplace
- Understand how the workplace environment can affect health and safety
Principles of Providing a Counter and Takeaway ServiceReal unit · Highfield Qualifications
You'll gain knowledge of effective customer service at a counter and takeaway environment, including polite greeting techniques, accurate order taking, payment handling, and complaint resolution. The unit also covers maintaining cleanliness and organisation of counter and service areas.
What you'll be able to do
- Describe how to serve customers effectively at a counter in a takeaway service
- Explain how to maintain the cleanliness and organisation of counter and service areas
Principles of the maintenance of equipmentReal unit · Highfield Qualifications
You'll understand how to prepare equipment for maintenance, undertake maintenance procedures following guidelines, and work safely. The unit emphasises the importance of correct tools, materials, and adherence to health and safety regulations during maintenance tasks.
What you'll be able to do
- Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
- Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
- Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.
Problem solving in a work-related environmentReal unit · Highfield Qualifications
This unit provides learners with an understanding of work-related problems and their potential impact. You'll apply a systematic approach to problem-solving, including identifying, evaluating, and implementing solutions in a work environment.
What you'll be able to do
- Understand the nature of work-related problems and their potential impact
- Resolve problems effectively in a work-related environment
Produce a Curriculum VitaeReal unit · Highfield Qualifications
It teaches you to understand the purpose and function of a Curriculum Vitae (CV) and the information required. You'll learn to produce a well-structured and tailored CV suitable for job applications.
What you'll be able to do
- Know the purpose and function of a Curriculum Vitae (CV)
- Know the information required to be included in a CV
- Produce a CV that is accurate, relevant and well-presented
Providing personal information for the workplaceReal unit · Highfield Qualifications
This unit covers the use and provision of personal information in workplace situations, including telephone communication and document production. You'll understand data protection and confidentiality requirements and develop relevant personal skills.
What you'll be able to do
- Understand how personal information is typically used and provided in various workplace situations
- Provide accurate and relevant personal information during telephone conversations in a professional manner
- Complete workplace documents accurately, providing all necessary personal information
- Present evidence of personal achievements in different formats suitable for workplace requirements
- Develop and improve personal skills relevant to presenting personal information effectively
- Understand the importance of providing accurate and up-to-date personal information throughout working life
Recognise and deal with customer queries, requests and problemsReal unit · Highfield Qualifications
It teaches you to recognise and respond professionally to customer queries, requests, and problems. You'll understand organisational procedures and develop communication and problem-solving skills to handle customer interactions effectively.
What you'll be able to do
- Recognise different types of customer queries and requests.
- Deal with customer queries and requests in a professional and timely manner.
- Recognise different types of customer problems and complaints.
- Deal with customer problems and complaints effectively and efficiently.
- Explain how to identify customer queries, requests and problems.
- Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.
Running an Enterprise ActivityReal unit · Highfield Qualifications
This unit provides knowledge on planning, resource management, and marketing strategies to increase success in enterprise activities. You'll set objectives, complete an enterprise activity, and review its outcomes to understand factors influencing enterprise success.
What you'll be able to do
- Increase the likelihood of success in an enterprise activity, including planning, resource management, and marketing strategies
- Complete an enterprise activity, including setting objectives, managing resources, and working effectively as part of a team
- Review the success of the enterprise activity, including evaluating outcomes, identifying areas for improvement, and learning from experience
Safe Learning in the WorkplaceReal unit · Highfield Qualifications
You'll identify potential risks and hazards in the workplace and understand methods to reduce harm to themselves and others. The unit covers safe practices for dealing with hazards and maintaining a safe learning environment.
What you'll be able to do
- Identify potential risks and hazards present in a workplace environment
- Describe methods to reduce the risk of harm to themselves or others in the workplace
- Explain how to deal with identified hazards and risks within the workplace environment
Safe, Hygienic and Secure Working Environments in HospitalityReal unit · Highfield Qualifications
You'll understand their responsibilities under the Health and Safety at Work Act and the importance of maintaining safe and hygienic working environments in hospitality. The unit covers workplace hazards and safety measures to prevent accidents and ill health.
What you'll be able to do
- Know their personal responsibilities under the Health and Safety at Work Act
- Know why it is important to work in a safe and hygienic way
- Know about hazards and safety in the workplace
Searching for a JobReal unit · Highfield Qualifications
It teaches you to identify various job search resources and recognise their own skills and interests relevant to job roles. You'll develop effective job searching techniques using multiple sources to find suitable vacancies.
What you'll be able to do
- Identify various sources of information about available jobs
- Recognise own interests and skills in relation to different job roles
- Demonstrate how to effectively search for job vacancies using appropriate methods
Self-management SkillsReal unit · Highfield Qualifications
This unit introduces learners to self-management concepts and techniques such as prioritisation and goal setting. You'll demonstrate effective time management skills in the workplace and assess their own time management to identify improvements.
What you'll be able to do
- Understand self-management techniques and their application in the workplace
- Demonstrate effective time management skills in a work environment
- Assess own time management skills and identify areas for improvement
Setting and Meeting Targets at WorkReal unit · Highfield Qualifications
This unit explains the significance of setting and meeting targets for individual, team, and organisational performance. You'll learn to set personal targets aligned with organisational procedures and review progress to support workplace success.
What you'll be able to do
- Understand the importance of setting targets in the workplace
- Understand the importance of meeting targets in the workplace
- Set personal targets in line with organisational procedures
- Review personal targets in line with organisational procedures
Standardised Approach to Customer ServiceReal unit · Highfield Qualifications
This unit provides learners with an understanding of the benefits of standardised customer service and the importance of setting expectations. You'll explore how these practices contribute to consistent service delivery, customer satisfaction, and business reputation.
What you'll be able to do
- Understand the benefits of having set standards in customer service, such as improved customer satisfaction and business reputation
- Understand why expectations have to be set in a customer service environment, to ensure consistent and reliable service delivery
Summarising DocumentsReal unit · Highfield Qualifications
You'll understand the purpose of summaries, considering specific audiences and purposes. The unit develops skills to distinguish key points from supporting information in straightforward documents and to produce clear, concise summaries.
What you'll be able to do
- Recognise that summaries are written with a specific audience and purpose in mind
- Differentiate between the key points and supporting information within straightforward documents
- Summarise the key points accurately and concisely from straightforward documents
Teamwork in Customer ServiceReal unit · Highfield Qualifications
You'll understand the importance of teamwork in customer service and the benefits of collabourative working. The unit covers how to contribute ideas effectively and support team objectives to improve customer service outcomes.
What you'll be able to do
- Know why working collaboratively with others in a team is important for achieving common goals in customer service
- Understand how to effectively support the work of a team by contributing ideas, sharing information, and assisting colleagues
TransactingReal unit · Highfield Qualifications
You'll learn to complete and submit online forms accurately and to purchase items or services safely online. The unit emphasises the importance of accuracy and security in online transactions.
What you'll be able to do
- Complete and submit an online form as part of a transaction
- Buy an item or service safely and securely online
TransactingReal unit · Highfield Qualifications
You'll learn to interact with online transactional services, manage account settings, and compare online buying options. The unit supports learners in completing online tasks efficiently and selecting the best purchasing options.
What you'll be able to do
- Interact effectively with online transactional services
- Manage account settings within online transactional services
- Compare online buying options for an item or service
- Identify the best online buying option for an item or service
Understand the principles and values in health and social care _adults and children and young people_, early years and childcareReal unit · Highfield Qualifications
This unit provides learners with an understanding of the principles and values underpinning work in health and social care, early years, and childcare settings. You'll explore ways to respect and value individuals accessing these services, demonstrating professional awareness and ethical practice.
What you'll be able to do
- Know the principles and values that underpin work in health and social care for adults, children and young people
- Know the principles and values that underpin work in early years and childcare settings
- Know ways to respect and value those who access services in health and social care for adults, children and young people
- Know ways to respect and value those who access services in early years and childcare settings
Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcareReal unit · Highfield Qualifications
It teaches you to identify and describe the range of service provision and roles within health and social care for adults, children, young people, early years, and childcare. You'll gain knowledge of different services and their purposes across these sectors.
What you'll be able to do
- Know the range of service provision available in health and social care for adults.
- Know the range of service provision available in health and social care for children and young people.
- Know the range of service provision available in early years.
- Know the range of service provision available in childcare.
- Know the range and scope of roles within the health and social care sector for adults.
- Know the range and scope of roles within the health and social care sector for children and young people.
- Know the range and scope of roles within the early years sector.
- Know the range and scope of roles within the childcare sector.
Understanding customer service in the retail sectorReal unit · Highfield Qualifications
You'll understand the importance of customer service in retail, including its impact on loyalty, reputation, and profitability. The unit covers creating positive initial impressions, adapting service to individual needs, and recognising the role of communication in customer satisfaction.
What you'll be able to do
- Understand the importance of customer service to a retail business, including its impact on customer loyalty, reputation, and profitability.
- Understand what gives customers a positive initial impression of a retail business and its staff, such as appearance, attitude, and environment.
- Understand how customer service is adapted to meet the needs of individual customers, considering factors such as age, culture, and disability.
- Understand the importance of communication to the delivery of customer service, including verbal, non-verbal, and written communication skills.
- Understand a variety of customer complaints and problems, and how to address them effectively and professionally.
Understanding how a retail business maintains health, safety and security on its premisesReal unit · Highfield Qualifications
You'll gain an understanding of health, safety, and security provisions relevant to retail businesses. The unit covers key legislation, hazard identification, risk assessment, and procedures for maintaining safety and securing cash and stock on retail premises.
What you'll be able to do
- Identify the main provisions of health and safety legislation relevant to a retail business.
- Describe how health and safety are maintained on the premises of a retail business, including hazard identification and risk assessment.
- Explain the procedures for maintaining a safe and healthy environment for staff and customers.
- Describe the methods used to keep cash secure on the premises of a retail business.
- Explain the procedures for keeping stock secure on the premises of a retail business, including loss prevention measures.
Understanding how individuals and teams contribute to the effectiveness of a retail businessReal unit · Highfield Qualifications
You'll understand key employment rights and responsibilities within retail, the characteristics of effective teamwork, and methods for improving personal skills and performance. The unit highlights how individuals and teams contribute to retail business effectiveness.
What you'll be able to do
- Know the key employment rights of employees within a retail business
- Know the key employment responsibilities of employees within a retail business
- Know the key employment responsibilities of the employer within a retail business
- Know the characteristics of effective team working in a retail business, including communication and collaboration
- Understand a range of activities for improving own skills and performance in a retail environment
Understanding mind-set towards workReal unit · Highfield Qualifications
This unit explores the significance of a positive and proactive mind-set for workplace success and job satisfaction. You'll examine the effects of negative mind-sets and methods such as self-reflection and goal setting to improve and maintain a positive mind-set.
What you'll be able to do
- Know why having a positive and proactive mind-set is important for success and job satisfaction in the workplace
- Improve and maintain a positive mind-set through self-reflection, goal setting, and positive self-talk
Understanding the business of retailReal unit · Highfield Qualifications
You'll explore the retail sector by examining different sizes and types of retail outlets, the range of retail occupations, and the retail supply chain. They will also understand the sector's contribution to the UK economy and how customer concerns influence products and services.
What you'll be able to do
- Understand how retail outlets differ in size.
- Understand how retail outlets differ in type.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand the contribution which the retail sector makes to the economy of the United Kingdom.
- Understand how customers’ concerns influence the products offered by retailers.
- Understand how customers’ concerns influence the services offered by retailers.
Understanding the control, handling and replenishment of stock in a retail businessReal unit · Highfield Qualifications
This unit covers the principles of stock control, including stock rotation and waste minimisation. You'll understand safe methods for moving, handling, and storing stock, as well as procedures for replenishing stock and maintaining accurate stock records within a retail business.
What you'll be able to do
- Understand the principles of stock control, including stock rotation, minimising waste, and maintaining accurate records.
- Understand how to move, handle, and store stock safely and efficiently, considering different types of stock and storage requirements.
- Understand procedures for replenishing stock, including identifying when stock levels are low and placing orders with suppliers.
Understanding the retail selling processReal unit · Highfield Qualifications
This unit provides an understanding of the retail selling process, covering stages from identifying customer needs to closing sales. You'll learn techniques for presenting products, handling objections, and using product information to promote sales effectively.
What you'll be able to do
- Understand the selling process, including identifying customer needs, presenting products, handling objections, and closing the sale.
- Understand how to find out what the customer wants through effective questioning, active listening, and observation.
- Understand how product information can be used to promote sales, highlighting features, benefits, and value to the customer.
Use a filing systemReal unit · Highfield Qualifications
You'll understand methods and procedures for storing and retrieving information using physical and digital filing systems. The unit covers organising, categorising, and maintaining accurate records, as well as efficient information retrieval techniques.
What you'll be able to do
- Know methods and procedures for storing information effectively, including physical and digital systems
- Know methods and procedures for retrieving information efficiently, using appropriate search techniques
- Store information accurately and securely, following organisational guidelines
- Retrieve information promptly and efficiently, responding to requests effectively
Use of online and digital software and systemsReal unit · Highfield Qualifications
This unit covers safe use of online and digital systems, including social media platforms, email, and online chat facilities. You'll understand online security risks and effective communication methods while adhering to safe operating practices.
What you'll be able to do
- Safely use online and digital systems
- Understand the uses of social media platforms for communication and information sharing
- Communicate effectively using email and online chat facilities
Using EmailReal unit · Highfield Qualifications
It teaches you to compose and send email messages using appropriate software tools, including formatting, editing, and checking spelling and grammar. You'll also develop skills to manage incoming emails effectively by organising and prioritising messages.
What you'll be able to do
- Use e-mail software tools and techniques to compose e-mail messages
- Use e-mail software tools and techniques to send e-mail messages
- Manage incoming email effectively by prioritising and organising messages
Using devices and handling informationReal unit · Highfield Qualifications
This unit covers maintaining operating systems and applications through updates and patches, as well as techniques for searching, organising, and storing information. You'll also identify solutions to common technical problems and utilise appropriate online learning resources.
What you'll be able to do
- Keep an operating system up to date by installing the latest updates and patches.
- Keep applications up to date by installing the latest versions and security updates.
- Use appropriate techniques to carry out searches for information using search engines and other online resources.
- Refine searches to improve the accuracy and relevance of the results.
- Organise information effectively using folders, labels, and other organisational tools.
- Store information securely using appropriate storage methods and security measures.
- Identify common technical problems that may arise when using devices and handling information.
- Apply solutions to common technical problems, such as troubleshooting software issues or resolving connectivity problems.
- Identify appropriate online learning resources to maintain and improve digital skills.
- Use online learning resources effectively to develop and enhance digital skills.
Using devices and handling informationReal unit · Highfield Qualifications
This unit introduces learners to digital device components, including hardware, software, operating systems, and applications. You'll navigate online content, manage digital information, and recognise common technical problems.
What you'll be able to do
- Know the definitions of hardware, software, operating systems and applications in the context of digital devices
- Navigate online content effectively and efficiently
- Open, read and save information from digital sources
- Recognise when a technical problem has been encountered while using digital devices or systems
Using technology for career developmentReal unit · Highfield Qualifications
You'll use technology to support career development by participating in online learning activities, locating suitable training materials, and engaging in webinars. The unit also explains the differences between tutor-based and non-tutor-based training software and the use of specific educational tools.
What you'll be able to do
- Participate in an online learning activity, such as a discussion forum or online course.
- Find appropriate online training materials for a given task, using search engines and online learning platforms.
- Participate in a webinar, engaging with the presenter and other participants.
- Know the difference between tutor-based and non-tutor-based training software, understanding the advantages and disadvantages of each.
- Use specific educational software tools, such as driving test software, language learning software, or typing tutors, to develop relevant skills.
- Use the internet to find business connections within your chosen field, using professional networking sites and online directories.
- Use social media to showcase your expertise, sharing relevant content and engaging with other professionals.
- Interact with like-minded people on social media, participating in discussions and building professional relationships.
Using technology for career developmentReal unit · Highfield Qualifications
This unit equips learners with skills to use technology for career development, including understanding online and face-to-face learning methods, utilising in-software support, accessing webinars, using software for learning purposes, and leveraging social media and business websites to explore industry connections.
What you'll be able to do
- Explain the difference between online and face-to-face learning methods.
- Use in-software support features to resolve technical issues and enhance learning.
- View an online webinar and extract relevant information for career development.
- Use software applications for specific learning purposes, such as creating a CV or cover letter.
- Identify business-specific connection websites for networking and job searching.
- Use social media platforms to find companies operating in specific industries.
- Identify individuals working in a chosen industry using a business-related social media site.
Using technology for collaborationReal unit · Highfield Qualifications
This unit equips learners with the skills to use workplace collabourative tools effectively, including online document sharing and video conferencing. You'll understand the differences between synchronous and asynchronous collabouration methods and their appropriate use.
What you'll be able to do
- Use appropriate workplace collaborative tools effectively
- Identify the differences between a range of different tools used for asynchronous collaboration
- Use common hardware and software required for online collaboration
- Use an online document sharing tool to share and collaborate on documents
- Use appropriate techniques to set up a video conference
- Identify the main hardware requirements for a group video conference
- Use appropriate collaboration techniques on social media platforms
- Set up a group chat for instant messaging for collaborative purposes
- Use BCC and CC functions correctly in an email
- Use attachments effectively when sending emails
- Follow a thread in a business forum and contribute appropriately
- Understand the differences in social media etiquette across various platforms
- Identify different types of blogs and their purpose
- Participate effectively in a collaborative online meeting
- Use a range of methods that businesses can use to communicate between employees online
Using technology for collaborationReal unit · Highfield Qualifications
You'll understand the role of technology in improving workplace communication and collabouration. The unit develops skills in using asynchronous communication, online collabouration tools, track changes in shared documents, and participating in one-to-one virtual meetings.
What you'll be able to do
- Know the growing importance of technology to aid communication and collaboration in the workplace
- Use asynchronous communication methods effectively
- Use hardware and software for a form of online collaboration
- Use the ‘track changes’ function in a shared document
- Take part in a one-to-one video conference
- Send an instant message to a single recipient
- Send an email with an appropriate subject line
- Locate business forums in a chosen business area
- Know what a blog is and what it is used for in business contexts
- Know methods a business can use to communicate online
Using the InternetReal unit · Highfield Qualifications
You'll develop the skills to connect to the internet, navigate web pages, and use browser tools to search for and communicate information online. The unit also covers essential online safety and security practices to protect personal information.
What you'll be able to do
- Connect to the internet using appropriate hardware and software
- Use browser software to navigate web pages effectively
- Use browser tools to search for information from the internet efficiently
- Use browser software to communicate information online in a clear and concise manner
- Follow safety practices when working online to protect personal information
- Understand the need for security practices when working online to prevent cyber threats
Working as a VolunteerReal unit · Highfield Qualifications
This unit provides learners with knowledge of the role of volunteers in various contexts and develops their ability to undertake voluntary work responsibly. You'll demonstrate appropriate behaviour and communication skills in volunteering situations.
What you'll be able to do
- Understand the role volunteers play in different volunteering situations and contexts
- Undertake voluntary work in a responsible and effective manner
Working in a TeamReal unit · Highfield Qualifications
You'll explore behaviours that contribute to effective teamwork, including cooperation, respect, and communication. They will develop skills to share ideas, offer support, complete assigned tasks, and review their own performance as positive team members.
What you'll be able to do
- Know that effective teamwork requires team members to behave in certain ways, such as being cooperative, respectful, and communicative.
- Contribute to a team task by sharing ideas, offering support, and completing assigned responsibilities.
- Know the roles and responsibilities of team members (including their own) in relation to a given task, understanding how each role contributes to the overall goal.
- Work positively as a member of a team, demonstrating effective communication, collaboration, and problem-solving skills.
- Review own performance as a member of a team, identifying strengths and areas for improvement and seeking feedback from others.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssessing myself for workAssist with harvesting and preparing cropsAssist with potting up rooted cuttings, large seedlings or plugs by handAssist with the Maintenance of Equipment
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Highfield Entry Level Extended Certificate in Personal Development for Employability (Entry 3) (RQF)
- Assist with the movement of animals
- Complete online digital forms and transactions securely
- Maintain Personal Hygiene Standards in Food and Drink Operations
- Make and receive telephone calls Legacy
- Obtain Details from Complaints and Agree How to Progress Cases of Complaint
- Provide guidance on food safety information
- Raise food safety awareness in food and drink operations
- Understand how to maintain personal hygiene standards in food and drink operations
Where this can lead
Associate Accountant
Your journey here starts with getting the basics absolutely right, building that critical foundation. From there, the possibilities are vast. We're excited to see where you take your career within Zavmo, and we'll support you in becoming the best financial professional you can be.
See the whole journey →Opens the roleAssociate AccountantOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleStaff AccountantOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleJunior AccountantOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Accounts AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Management Accounts AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleCustomer Feedback AnalystOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 37 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assist with the movement of animalsComplete online digital forms and transactions securelyMaintain Personal Hygiene Standards in Food and Drink OperationsMake and receive telephone calls LegacyObtain Details from Complaints and Agree How to Progress Cases of ComplaintProvide guidance on food safety informationRaise food safety awareness in food and drink operationsUnderstand how to maintain personal hygiene standards in food and drink operationsWork with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides knowledge of the purpose and techniques for aerating turf by hand. Learners will select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Entry Level Extended Certificate in Personal Development for Employability (Entry 3) (RQF)
107 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Aerate turf by hand
- Alternatives to Paid Work
- An Introduction to Accounting
- Applying for a Job
- Assessing myself for work
- Assist with harvesting and preparing crops
and 101 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.