NOCN · RQF Level 7
NOCN Level 7 Diploma in Strategic Leadership of Performance and Productivity
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 7
- Total credits38
- Guided learning114 hours
- Units in this qualification15
Awarded by NOCN · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Building a Creative and Innovative OrganisationReal unit · NOCN
What you'll be able to do
- Conceptualise the importance of innovation and understand the range of concepts and associated terminology that covers the creativity-innovation spectrum
- Critically evaluate the importance of identifying, evaluating, and using the Voice of Customer (VOC) to drive product and service innovation
- Understand the processes and components of ‘innovation systems’ within business organisations
- Critically evaluate theories relating to leadership styles and organisational culture and their impact on innovation
- Understand the role that an innovation policy and strategy at both a national and organisational level can have in fostering creativity
- Critically evaluate approaches to acquiring and managing creative talent to maximise the potential for innovation within an organisation
Communication and Relationship-BuildingReal unit · NOCN
What you'll be able to do
- Understand techniques for effectively communicating with customers, ensuring clarity and building rapport
- Understand techniques for establishing and maintaining positive workplace relationships, fostering collaboration and teamwork
- Engage with different methods of communication, selecting the most appropriate channel for the message and audience
Corporate Social Responsibility as a Key Strategic IssueReal unit · NOCN
What you'll be able to do
- Understand the importance of Corporate Social Responsibility (CSR) in improving organisational performance and industry competitiveness
- Understand the role that CSR can play in creating sustainability within an organisation and its wider environment
- Assess the impact of CSR initiatives on an organisation's performance and reputation
Critical ThinkingReal unit · NOCN
What you'll be able to do
- Understand why critical thinking is important in the workplace, and its process that is underpinned by eight key skills.
- Understand the barriers and obstacles to logical and critical thinking, and the construction of an effective argument.
- Understand ways in which a knowledge of the principles of critical thinking can resolve conflict in the workplace.
- Understand how critical thinking allows diverse information and views to be brought together to arrive at a logical conclusion.
Customer Relationship Management and Digital AnalyticsReal unit · NOCN
What you'll be able to do
- Understand the role of customer relationship management in driving organisational improvement
- Understand how digital marketing analytics can improve business performance
- Evaluate the influence of social media platforms on organisational success
Global Leadership Challenges – Managing Risks and ResponsibilitiesReal unit · NOCN
What you'll be able to do
- Understand the different types of risks that an organisation could potentially encounter in a global context
- Understand the processes involved in risk evaluation and the methods used for risk mitigation
- Understand the importance of the value chain in effectively managing risk across an organisation
- Understand the function of risk mitigation strategies for achieving continuous improvement within an organisation
Innovations in Skills Development and Talent Management (The Toyota Kata Method)Real unit · NOCN
What you'll be able to do
- Understand the factors that affect the competitiveness of an organisation within a specific industry sector, especially the innovation capacity of the organisation.
- Understand the role of continuous improvement approaches in developing organisational performance.
- Understand the steps required to move an organisation or a process towards its desired future state, via the application of the Plan Do Check Act (PDCA) model and process metrics.
- Understand the role of Coaching Kata in skills development as part of talent management and culture change, underpinning an organisation-wide approach to continuous improvement.
- Synthesise knowledge of various organisational improvement concepts and approaches to inform future practice in continuously striving for innovation, productivity, and performance improvement.
Keeping Sight of Key Issues in Developing Visual Management SystemsReal unit · NOCN
What you'll be able to do
- Understand why visual management systems are important in the workplace for improving productivity and efficiency
- Understand how different approaches to visuality can help bring about a planned future state of a process or an organisation
- Plan the deployment of a visual management system, including the selection of specific visual techniques to address specific organisational issues
Leadership of Quality and Brand Value Throughout the Supply ChainReal unit · NOCN
What you'll be able to do
- Understand the theoretical basis of design quality and brand value in the context of continuous productivity improvement
- Engage with the methodology found within Quality Function Deployment (QFD) to enhance product and service quality
- Understand Quality Function Deployment (QFD) and alternative systems of quality control and assurance used in supply chain management
Leading Improvement in Organisational, Team and Individual PerformanceReal unit · NOCN
What you'll be able to do
- Understand the importance of planning for building the foundations of improvement within an organisation
- Understand and differentiate between alternative approaches to process performance improvement, including their strengths and weaknesses
- Evaluate approaches to performance improvement at the level of the organisation, the team, and the individual, considering their specific needs and goals
Leaning the Value Chain – Developing Lean ThinkingReal unit · NOCN
What you'll be able to do
- Undertake a value chain analysis, identifying key activities and their contribution to value creation
- Use Lean principles and techniques to implement solutions within a value chain, optimising processes and reducing waste
- Construct a comprehensive value chain process map to enable the monitoring of development and upgrading strategies
- Understand the different approaches available when conducting a value chain analysis, including their strengths and limitations
Managing and Improving OperationsReal unit · NOCN
What you'll be able to do
- Know the procedures involved when analysing process operations.
- Understand the evaluation of operations to identify areas for performance improvement.
- Understand the impact of measuring Key Performance Indicators (KPIs) for performance improvement.
Personal Leadership DevelopmentReal unit · NOCN
What you'll be able to do
- Understand the need for personal leadership development in improving workplace performance and productivity, recognising the importance of self-awareness and continuous improvement
- Understand the impact of interpersonal relationships on workplace performance and productivity, appreciating the role of communication, empathy, and conflict resolution
- Understand the role of individuals and teams in improving organisational performance and productivity, promoting collaboration, shared goals, and accountability
Strategic Leadership of Productivity and Performance DevelopmentReal unit · NOCN
What you'll be able to do
- Understand the theoretical basis of thinking strategically to enhance the competitiveness of an organisation.
- Understand the steps required to identify a desired future state for an organisation, determining the critical issues of an organisation.
- Understand the factors involved in establishing a change management programme.
- Establish and maintain the changed state.
- Understand the role of continuous improvement in business development.
Team-Led Productivity Improvement (The Kaizen Approach)Real unit · NOCN
What you'll be able to do
- Understand the role of Kaizen productivity improvement.
- Understand the Kaizen process when identifying and solving problems.
- Apply Kaizen analysis techniques.
- Evaluate problem solutions and process improvements.
- Understand the application of continuous improvement philosophies in successful change.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 7 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse customer behaviour on a trading website
- Enable improvements in organisational performance
- Identify and assess the risks inherent in the organisation’s business model
- Improve Building Product Processes
- Improve Individual and Organisational Performance
- Improve Organisational Performance
- Improve own knowledge and skills in building products leadership
- Lead the Delivery of the Network Infrastructure Services Support Capability and Strategy
Where this can lead
Manager, Corporate Social Responsibility
Your journey as a Manager of Customer Relationships is just one step on a path that can lead to significant leadership roles, shaping not just our customer experience, but the very direction of our business. We're here to support that journey, providing the challenges and opportunities you need to grow.
See the whole journey →Showing 6 roles, drawn from 320 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to conceptualise innovation and creativity, distinguishing related concepts and terminology. Learners will evaluate the importance of the Voice of Customer (VOC) in driving product and service innovation and explore methods for identifying and using VOC data.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 7 Diploma in Strategic Leadership of Performance and Productivity
15 units in this credential, in the order it lists them, awarded by NOCN.
- Building a Creative and Innovative Organisation
- Communication and Relationship-Building
- Corporate Social Responsibility as a Key Strategic Issue
- Critical Thinking
- Customer Relationship Management and Digital Analytics
- Global Leadership Challenges – Managing Risks and Responsibilities
and 9 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.