How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Building a Creative and Innovative Organisation Real unit · NOCN
What you'll be able to do
- Conceptualise the importance of innovation and understand the range of concepts and associated terminology that covers the creativity-innovation spectrum
- Critically evaluate the importance of identifying, evaluating, and using the Voice of Customer (VOC) to drive product and service innovation
- Understand the processes and components of ‘innovation systems’ within business organisations
- Critically evaluate theories relating to leadership styles and organisational culture and their impact on innovation
- Understand the role that an innovation policy and strategy at both a national and organisational level can have in fostering creativity
- Critically evaluate approaches to acquiring and managing creative talent to maximise the potential for innovation within an organisation
Communication and Relationship-Building Real unit · NOCN
What you'll be able to do
- Understand techniques for effectively communicating with customers, ensuring clarity and building rapport
- Understand techniques for establishing and maintaining positive workplace relationships, fostering collaboration and teamwork
- Engage with different methods of communication, selecting the most appropriate channel for the message and audience
Corporate Social Responsibility as a Key Strategic Issue Real unit · NOCN
What you'll be able to do
- Understand the importance of Corporate Social Responsibility (CSR) in improving organisational performance and industry competitiveness
- Understand the role that CSR can play in creating sustainability within an organisation and its wider environment
- Assess the impact of CSR initiatives on an organisation's performance and reputation
Critical Thinking Real unit · NOCN
What you'll be able to do
- Understand why critical thinking is important in the workplace, and its process that is underpinned by eight key skills.
- Understand the barriers and obstacles to logical and critical thinking, and the construction of an effective argument.
- Understand ways in which a knowledge of the principles of critical thinking can resolve conflict in the workplace.
- Understand how critical thinking allows diverse information and views to be brought together to arrive at a logical conclusion.
Customer Relationship Management and Digital Analytics Real unit · NOCN
What you'll be able to do
- Understand the role of customer relationship management in driving organisational improvement
- Understand how digital marketing analytics can improve business performance
- Evaluate the influence of social media platforms on organisational success
Global Leadership Challenges – Managing Risks and Responsibilities Real unit · NOCN
What you'll be able to do
- Understand the different types of risks that an organisation could potentially encounter in a global context
- Understand the processes involved in risk evaluation and the methods used for risk mitigation
- Understand the importance of the value chain in effectively managing risk across an organisation
- Understand the function of risk mitigation strategies for achieving continuous improvement within an organisation
Innovations in Skills Development and Talent Management (The Toyota Kata Method) Real unit · NOCN
What you'll be able to do
- Understand the factors that affect the competitiveness of an organisation within a specific industry sector, especially the innovation capacity of the organisation.
- Understand the role of continuous improvement approaches in developing organisational performance.
- Understand the steps required to move an organisation or a process towards its desired future state, via the application of the Plan Do Check Act (PDCA) model and process metrics.
- Understand the role of Coaching Kata in skills development as part of talent management and culture change, underpinning an organisation-wide approach to continuous improvement.
- Synthesise knowledge of various organisational improvement concepts and approaches to inform future practice in continuously striving for innovation, productivity, and performance improvement.
Keeping Sight of Key Issues in Developing Visual Management Systems Real unit · NOCN
What you'll be able to do
- Understand why visual management systems are important in the workplace for improving productivity and efficiency
- Understand how different approaches to visuality can help bring about a planned future state of a process or an organisation
- Plan the deployment of a visual management system, including the selection of specific visual techniques to address specific organisational issues
Leadership of Quality and Brand Value Throughout the Supply Chain Real unit · NOCN
What you'll be able to do
- Understand the theoretical basis of design quality and brand value in the context of continuous productivity improvement
- Engage with the methodology found within Quality Function Deployment (QFD) to enhance product and service quality
- Understand Quality Function Deployment (QFD) and alternative systems of quality control and assurance used in supply chain management
Leading Improvement in Organisational, Team and Individual Performance Real unit · NOCN
What you'll be able to do
- Understand the importance of planning for building the foundations of improvement within an organisation
- Understand and differentiate between alternative approaches to process performance improvement, including their strengths and weaknesses
- Evaluate approaches to performance improvement at the level of the organisation, the team, and the individual, considering their specific needs and goals
Leaning the Value Chain – Developing Lean Thinking Real unit · NOCN
What you'll be able to do
- Undertake a value chain analysis, identifying key activities and their contribution to value creation
- Use Lean principles and techniques to implement solutions within a value chain, optimising processes and reducing waste
- Construct a comprehensive value chain process map to enable the monitoring of development and upgrading strategies
- Understand the different approaches available when conducting a value chain analysis, including their strengths and limitations
Managing and Improving Operations Real unit · NOCN
What you'll be able to do
- Know the procedures involved when analysing process operations.
- Understand the evaluation of operations to identify areas for performance improvement.
- Understand the impact of measuring Key Performance Indicators (KPIs) for performance improvement.
Personal Leadership Development Real unit · NOCN
What you'll be able to do
- Understand the need for personal leadership development in improving workplace performance and productivity, recognising the importance of self-awareness and continuous improvement
- Understand the impact of interpersonal relationships on workplace performance and productivity, appreciating the role of communication, empathy, and conflict resolution
- Understand the role of individuals and teams in improving organisational performance and productivity, promoting collaboration, shared goals, and accountability
Strategic Leadership of Productivity and Performance Development Real unit · NOCN
What you'll be able to do
- Understand the theoretical basis of thinking strategically to enhance the competitiveness of an organisation.
- Understand the steps required to identify a desired future state for an organisation, determining the critical issues of an organisation.
- Understand the factors involved in establishing a change management programme.
- Establish and maintain the changed state.
- Understand the role of continuous improvement in business development.
Team-Led Productivity Improvement (The Kaizen Approach) Real unit · NOCN
What you'll be able to do
- Understand the role of Kaizen productivity improvement.
- Understand the Kaizen process when identifying and solving problems.
- Apply Kaizen analysis techniques.
- Evaluate problem solutions and process improvements.
- Understand the application of continuous improvement philosophies in successful change.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse customer behaviour on a trading website
- Standard
Enable improvements in organisational performance
- Standard
Identify and assess the risks inherent in the organisation’s business model
- Standard
Improve Building Product Processes
- Standard
Improve Individual and Organisational Performance
- Standard
Improve Organisational Performance
- Standard
Improve own knowledge and skills in building products leadership
- Standard
Lead the Delivery of the Network Infrastructure Services Support Capability and Strategy
- Standard
Manage Corporate Social Responsibility (CSR)
- Standard
Perform Post-Measurement Processes Operations
- Standard
Use analytics to improve the effectiveness of digital content
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 275 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Creative Projects Manager, Innovation
This job starts with owning a project. From there, it can lead to leading teams, becoming a technical specialist, or shaping innovation strategy.
See the whole journeyThe credits, and who awards them
Level 7 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building a Creative and Innovative OrganisationCommunication and Relationship-BuildingCorporate Social Responsibility as a Key Strategic IssueCritical ThinkingCustomer Relationship Management and Digital AnalyticsGlobal Leadership Challenges – Managing Risks and ResponsibilitiesInnovations in Skills Development and Talent Management (The Toyota Kata Method)Keeping Sight of Key Issues in Developing Visual Management Systems
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Leadership of Quality and Brand Value Throughout the Supply Chain” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Map a live decision Analyse
“Keeping Sight of Key Issues in Developing Visual Management Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Customer Relationship Management and Digital Analytics” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse customer behaviour on a trading website
- Enable improvements in organisational performance
- Identify and assess the risks inherent in the organisation’s business model
- Improve Building Product Processes
- Improve Individual and Organisational Performance
- Improve Organisational Performance
- Improve own knowledge and skills in building products leadership
- Lead the Delivery of the Network Infrastructure Services Support Capability and Strategy
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building a Creative and Innovative Organisation, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to conceptualise innovation and creativity, distinguishing related concepts and terminology. Learners will evaluate the importance of the Voice of Customer (VOC) in driving product and service innovation and explore methods for identifying and using VOC data.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 7 Diploma in Strategic Leadership of Performance and Productivity
15 units in this credential, in the order it lists them, awarded by NOCN.
- Building a Creative and Innovative Organisation
- Communication and Relationship-Building
- Corporate Social Responsibility as a Key Strategic Issue
- Critical Thinking
- Customer Relationship Management and Digital Analytics
- Global Leadership Challenges – Managing Risks and Responsibilities
and 9 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.