How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
Highfield Level 2 NVQ Certificate in Recruitment Resourcing. Nationally Recognised. Written by recruitment experts. Upskill your workforce. Learn More
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Building and Maintaining Relationships with Candidates Real unit · Highfield Qualifications
What you'll be able to do
- Build long term relationships with candidates
- Maintain on-going and post-placement relationships
Contributing to the Development of a Recruitment Resourcing Plan Real unit · Highfield Qualifications
What you'll be able to do
- Support the client to meet their recruitment needs
- Contribute to the overall development of a recruitment resourcing plan
Deliver customer service Real unit · Highfield Qualifications
What you'll be able to do
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Prepare to deal with customers
- Provide customer service
- Support improvements to customer service delivery
Deliver customer service to challenging customers Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of delivering excellent customer service, even when dealing with challenging customers.
- Understand the factors that can contribute to challenging customer behaviour.
- Understand the importance of maintaining a professional and empathetic approach when dealing with challenging customers.
- Deal with challenging customers in a calm and professional manner.
- Use effective communication techniques to de-escalate difficult situations with customers.
- Identify and address the underlying needs and concerns of challenging customers.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Develop working relationships with colleagues Real unit · Highfield Qualifications
What you'll be able to do
- Understand the principles of effective team working, including communication, collaboration, and respect
- Understand the importance of clear roles and responsibilities within a team
- Maintain effective working relationships with colleagues through clear communication and mutual support
- Collaborate with colleagues to identify and resolve problems effectively
- Contribute positively to team discussions and decision-making processes
Exceed customer expectations Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to exceed customer expectations by providing exceptional service and building strong relationships
- Exceed customer expectations by anticipating their needs and going the extra mile to provide a positive experience
Generating and qualifying sales leads Real unit · Highfield Qualifications
What you'll be able to do
- Understand the practices, legislation, regulation and codes of practice that relate to generating and qualifying sales leads
- Understand the process of generating and qualifying sales leads
- Prospect for customers
Identifying Client Recruitment Requirements Real unit · Highfield Qualifications
What you'll be able to do
- Identify clients’ recruitment requirements accurately and comprehensively
- Establish the specific requirements of a role, including skills, experience, and qualifications
- Provide clear and concise information to clients to confirm recruitment arrangements, including timescales and fees
Make telephone calls to customers Real unit · Highfield Qualifications
What you'll be able to do
- Understand the key considerations when making telephone calls to customers in a professional context.
- Understand the importance of effective communication techniques when speaking to customers on the telephone.
- Plan telephone calls to customers, including defining objectives and preparing relevant information.
- Make telephone calls to customers in a professional and courteous manner.
- Handle customer enquiries and provide appropriate information during telephone calls.
- Record relevant information and outcomes from telephone calls accurately.
Manage diary systems Real unit · Highfield Qualifications
What you'll be able to do
- Understand the fundamental principles of diary system management, including scheduling and organisation.
- Understand the different types of diary systems and their features.
- Understand the importance of maintaining accurate and up-to-date diary information.
- Manage diary systems effectively, including scheduling appointments and meetings.
- Prioritise tasks and manage time effectively using a diary system.
- Use diary systems to coordinate schedules with other individuals or teams.
Manage personal performance and development Real unit · Highfield Qualifications
What you'll be able to do
- Manage personal performance effectively to meet targets and objectives
- Manage their own time and workload efficiently to prioritise tasks and meet deadlines
- Identify their own development needs to enhance skills and knowledge
- Fulfil a personal development plan to achieve career goals and improve performance
Pre-selecting Candidates Real unit · Highfield Qualifications
What you'll be able to do
- Pre-select candidates according to specified criteria and job requirements
- Use appropriate methods to assess candidate suitability during the pre-selection process
- Present pre-selected candidates to the next stage of the recruitment process in a clear and concise manner
- Document the pre-selection process and rationale for candidate selection
Preparing and delivering a sales demonstration Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare for and deliver a sales demonstration effectively
- Prepare thoroughly for a sales demonstration, considering the audience and objectives
- Deliver a sales demonstration in a clear, engaging, and persuasive manner
- Evaluate the effectiveness of the sales demonstration and identify areas for improvement
Researching Candidates Through Social Media Networking Real unit · Highfield Qualifications
What you'll be able to do
- Understand the potential benefits of using social media networking to research and identify suitable candidates.
- Understand the potential risks associated with using social media networking for candidate searches, including data protection and reputational issues.
- Understand how different social media networks are commonly used for recruitment purposes.
- Create a professional social networking profile that effectively showcases skills and experience.
- Create a social media group or network designed to attract potential candidates.
- Use social media to actively search for and identify potential candidates based on specific criteria.
- Understand how to maintain a professional online presence when using social media for recruitment.
Researching Candidates for Recruitment Purposes Real unit · Highfield Qualifications
What you'll be able to do
- Understand the legal and ethical considerations when searching for candidate information for recruitment purposes
- Understand different methods of searching for candidate information for recruitment purposes
- Search for candidate information using appropriate methods and sources
- Document and store candidate information in accordance with organisational procedures and legal requirements
Resolve customer service problems Real unit · Highfield Qualifications
What you'll be able to do
- Understand the resolution of customer service problems
- Resolve customer service problems
- Manage unresolved customer service problems
Selling face to face Real unit · Highfield Qualifications
What you'll be able to do
- Understand the key principles of selling to customers face to face
- Understand the processes involved in selling to customers face to face
- Prepare effectively for a face to face sale
- Conduct a face to face sales meeting with a customer in a professional manner
- Deal effectively with sales objections during face to face sales situations
- Close the sale effectively and professionally
Support the Recruitment Processes Real unit · Highfield Qualifications
What you'll be able to do
- Administer tasks effectively within the recruitment process
- Administer the selection process fairly and efficiently
- Ensure compliance with relevant legislation and organisational policies throughout the recruitment process
Using Client Relationship Management Systems for Recruitment Purposes Real unit · Highfield Qualifications
What you'll be able to do
- Understand the core principles of Client Relationship Management (CRM) systems and their application within the recruitment sector.
- Understand the specific requirements for using a CRM system effectively for recruitment purposes.
- Administer a candidate database within a CRM system, ensuring data integrity and compliance.
- Store candidate information accurately and securely within the CRM system.
- Retrieve candidate information efficiently from the CRM system.
- Archive candidate information appropriately within the CRM system, adhering to data protection regulations.
- Utilise a CRM system to effectively match candidates to specific client requirements, based on skills, experience, and other relevant criteria.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Attract and maintain relationships with job-seekers
- Standard
Deliver customer service to challenging customers
- Standard
Match Job-seekers with Suitable Vacancies
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 2 records
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 24 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Associate CRM Coordinator
This work can lead to roles such as senior marketing CRM specialist or lead CRM and automation strategist, taking on more complex projects and eventually a broader marketing operations role.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building and Maintaining Relationships with CandidatesContributing to the Development of a Recruitment Resourcing PlanDeliver customer serviceDeliver customer service to challenging customersDevelop working relationships with colleaguesExceed customer expectationsGenerating and qualifying sales leadsIdentifying Client Recruitment Requirements
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Generating and qualifying sales leads” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contributing to the Development of a Recruitment Resourcing Plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Manage diary systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Identifying Client Recruitment Requirements” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Attract and maintain relationships with job-seekers
- Deliver customer service to challenging customers
- Match Job-seekers with Suitable Vacancies
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building and Maintaining Relationships with Candidates, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will develop skills to build and maintain long-term relationships with candidates throughout the recruitment process and post-placement. The unit covers establishing rapport, effective communication strategies, and maintaining regular contact to support candidate engagement.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 2 NVQ Certificate in Recruitment Resourcing (RQF)
19 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Building and Maintaining Relationships with Candidates
- Contributing to the Development of a Recruitment Resourcing Plan
- Deliver customer service
- Deliver customer service to challenging customers
- Develop working relationships with colleagues
- Exceed customer expectations
and 13 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.