Open Awards Level 2 Diploma in Skills for Health and Care Professions (RQF)

What you'll be able to do

• Understand attitudes to ageing from an individual perspective
• Understand attitudes to ageing from a societal perspective
• Know the basic elements of the ageing process
• Know about health issues related to the ageing process
• Understand the roles and functions of agencies working with older people

What you'll be able to do

• Know about the differences in unit strengths of alcoholic beverages.
• Know about the potential effects that alcohol use may have on others, including family, friends and the wider community.
• Understand the health issues associated with alcohol misuse, including both short-term and long-term effects.
• Know about agencies offering help and information on alcohol misuse, including support groups and treatment centres.

What you'll be able to do

• Know the basic organisation of the human body, including cells, tissues, organs and systems.
• Understand the structure, function and interrelationships of major body systems, such as the skeletal, muscular, nervous, cardiovascular, respiratory, digestive, urinary, endocrine and reproductive systems.
• Carry out routine measurements and observations of body systems, such as temperature, pulse, respiration and blood pressure.
• Know the effects of common malfunctions on body systems, including causes, symptoms and treatments.
• Know routine care given to individuals with body malfunctions, including hygiene, nutrition, mobility and medication.

What you'll be able to do

• Identify facilities within the community that could contribute to the health improvement of individuals.
• Provide appropriate support to individuals who are motivated to improve their health and wellbeing.
• Accurately record outcomes relating to the health improvement of individuals.
• Communicate effectively with individuals to support their health improvement goals and encourage positive behaviour change.

What you'll be able to do

• Practise counselling skills ethically and safely in accordance with relevant codes of practice and legislation.
• Maintain appropriate professional boundaries when using counselling skills in a helping relationship.
• Use effective communication skills when helping others, including active listening and empathy.
• Demonstrate the core qualities required in counselling, such as genuineness, empathy and unconditional positive regard.
• Manage own feelings and emotional responses in a counselling setting, demonstrating self-awareness and resilience.

What you'll be able to do

• Understand the term 'Mental Health' and its various definitions.
• Understand the differing methods for treating and controlling mental illness, including pharmacological and psychological interventions.
• Understand the different techniques for anger management and their application in mental health care.
• Understand the role of therapeutic communication skills in supporting individuals with mental health conditions.
• Understand the roles and functions of a range of agencies and individuals providing care services for people who are mentally ill.

What you'll be able to do

• Understand the nature and characteristics of different types of arthritis.
• Understand the range of treatment options available to individuals living with arthritis.
• Understand the support services available to individuals living with arthritis, including healthcare professionals and support groups.
• Understand the personal experiences of individuals living with arthritis, including the physical, emotional, and social impact.
• Understand strategies for managing arthritis, including pain management techniques, lifestyle adjustments, and assistive devices.

What you'll be able to do

• Make informed decisions and choices about themselves.
• Demonstrate knowledge of the rights and responsibilities of self and others.
• Use negotiation skills to achieve desired outcomes in various situations.
• Know about the implications and benefits of assertiveness in personal and professional contexts.

What you'll be able to do

• Understand the definition of Attention Deficit Hyperactivity Disorder (ADHD) and recognise the range of behaviours commonly associated with it.
• Understand the impact of ADHD on an individual's life, including their social, emotional, and academic development, and the impact on their family.
• Know about the various interventions and support strategies used to help individuals with ADHD manage their condition and improve their quality of life.

What you'll be able to do

• Understand the barriers that prevent equal access to health care in Britain.

What you'll be able to do

• Know the definition of diabetes and differentiate between the different types of diabetes.
• Know the risk factors associated with developing type 2 diabetes, including lifestyle and genetic factors.
• Know the various treatment and management options available for individuals with diabetes, including medication, diet, and exercise.
• Recognise and respond appropriately to hypoglycaemia (low blood sugar) in individuals with diabetes.
• Know the links between diabetes and other health conditions, such as cardiovascular disease, kidney disease, and nerve damage.

What you'll be able to do

• Understand the care planning process, including its purpose, stages, and key stakeholders.
• Know about the assessment process, including different assessment methods and the importance of gathering relevant information.
• Understand the role of risk assessment in the care planning process, including identifying potential risks and implementing appropriate safeguards.
• Participate in planning the delivery of care, contributing to the development of individualised care plans.
• Understand the implementation of care plans, including following instructions and documenting care provided.
• Evaluate plans and processes, identifying areas for improvement and making recommendations for change.
• Understand the issues around the storage of information and care plans, including confidentiality, security, and data protection requirements.

What you'll be able to do

• Understand the holistic approach to end of life care.
• Understand person-centred assessment and care planning.
• Understand advance care planning.

What you'll be able to do

• Identify and describe own strengths, qualities, skills and abilities relevant to career planning.
• Understand how to access and use various sources of information, advice and guidance for effective career planning.
• Explain how own abilities relate to potential progression opportunities in education, training or work.
• Develop a plan for transition to the next stage of education, training or work, considering personal abilities and career goals.

What you'll be able to do

• Understand the typical patterns of growth and development of babies up to twelve months, including physical, cognitive, and social-emotional milestones.
• Understand the basic dietary requirements of babies, including the importance of breastfeeding or formula feeding, and the introduction of solid foods.
• Know that caring practices for babies vary across different cultures and communities, and the importance of respecting these differences.
• Understand the health and safety requirements for babies within a range of settings, including home, childcare facilities, and public spaces.

What you'll be able to do

• Understand the changing roles and relationships of parents with their child as they grow older and transition through adolescence.
• Know about the physical, emotional, and social changes that a young person goes through during adolescence.
• Understand the pressure(s) that families with adolescents can experience, including financial, emotional, and social pressures.
• Understand issues that can cause conflict within families with adolescents, such as differing values, communication breakdowns, and power struggles.
• Understand issues of power and authority within the family dynamic during adolescence.

What you'll be able to do

• Know that all children have needs.
• Know that all children have rights.
• Know about different types of child abuse.
• Respond to a child’s disclosure of abuse.
• Know about the legislative framework surrounding issues of child protection.

What you'll be able to do

• Understand the key stages and factors influencing the social and emotional development of children.
• Understand the importance of actively supporting the social and emotional development of children through positive interactions and a nurturing environment.
• Understand the effects that negative behaviour, such as bullying or neglect, has on the social and emotional development of children.

What you'll be able to do

• Understand how to maintain a clean environment to prevent the spread of infection
• Understand the principles and steps of the decontamination process
• Understand the importance of good waste management practice in the prevention of the spread of infection

What you'll be able to do

• Understand the key arguments within the nature versus nurture debate in relation to the development of intelligence in children.
• Understand different theories of cognitive development in children, including the key stages and milestones.
• Understand how language develops in children, including the stages of language acquisition.
• Understand the application of experimental methods in the study of cognitive development.

What you'll be able to do

• Understand why individuals with dementia may experience difficulties with communication, including the specific challenges they face.
• Understand the need for positive and effective communication strategies when interacting with a person experiencing dementia.

What you'll be able to do

• Understand speech, language and communication in autistic people
• Outline the processes required to communicate using speech
• Outline the processes required to communicate using language
• Describe how speech and language development may be delayed or affected for autistic people
• Describe different forms of communication used by autistic people
• Describe the difficulties autistic people may have in communicating verbally when processing verbal information
• Describe the difficulties autistic people may have in communicating verbally when interpreting verbal information
• Understand how social interaction may differ in autistic people
• Describe how social development may be delayed or affected for autistic people
• Describe the difficulties autistic people may experience with social interaction
• Explain the links between social development and speech and language development
• Know strategies that are used to support communication and social interaction for autistic people
• Identify a range of methods that could be used when communicating with autistic people
• Outline a range of strategies that could be used to support communication and social interaction
• Describe how communication can be adapted to meet needs and preferences
• Explain how a constructive environment can be created to aid communication and social interaction
• Describe the role of specialists in supporting communication and social interaction

What you'll be able to do

• Understand how effective communication can positively affect teamwork within an organisation.
• Know about a range of communication skills that promote positive teamwork and collaboration.

What you'll be able to do

• Understand the importance of positive verbal and non-verbal interaction in the workplace for effective communication and collaboration.
• Demonstrate positive verbal and non-verbal interaction skills in workplace scenarios.
• Produce positive and professional written communications in the workplace, tailored to the intended audience and purpose.

What you'll be able to do

• Understand the various factors that can contribute to conflict situations.
• Understand the different responses to conflict, including assertive, passive, and aggressive behaviours.
• Understand how different communication styles can affect a conflict situation, both positively and negatively.
• Understand what conflict resolution entails, including strategies and techniques for resolving disputes.
• Understand the role of a third party in resolving conflict, including mediation and facilitation.

What you'll be able to do

• Know the health and safety policies and procedures of the work setting.
• Recognise risks and hazards in the work setting.
• Recognise risks and hazards during off site visits.
• Know what to do in the event of a non-medical incident or emergency.
• Know what to do in the event of a child or young person becoming ill.
• Know what to do in the event of a child or young person becoming injured.
• Follow the work setting procedures for reporting accidents.
• Follow the work setting procedures for recording accidents.
• Follow the work setting procedures for reporting incidents.
• Follow the work setting procedures for recording incidents.
• Follow the work setting procedures for reporting emergencies.
• Follow the work setting procedures for recording emergencies.
• Follow the work setting procedures for reporting illnesses.
• Follow the work setting procedures for recording illnesses.
• Follow infection control procedures.
• Know the work setting's procedures for receiving medicines.
• Know the work setting's procedures for storing medicines.
• Know the work setting's procedures for administering medicines.

What you'll be able to do

• Know the regulatory requirements for creating and maintaining a positive environment for children and young people.
• Support a positive environment that meets the individual needs of children and young people.
• Support the personal care needs of children and young people within a positive environment.
• Understand how to support the nutritional and dietary needs of children and young people.

What you'll be able to do

• Understand the nature and purpose of counselling in the workplace, including its role in supporting employee wellbeing.
• Understand the specific context of counselling within a workplace setting, including organisational policies and procedures.
• Understand the importance of ethical practice when providing counselling in the workplace, including confidentiality and boundaries.
• Understand the principles of risk management in the counselling interaction, including identifying and addressing potential risks to the client and the organisation.
• Know about the importance of self-awareness in relation to others when counselling in the workplace, including recognising personal biases and values.

What you'll be able to do

• Understand basic concepts of critical analysis, including identifying assumptions, evaluating evidence, and forming reasoned judgements.
• Understand the application of critical analysis to concepts, ideas and opinions, including evaluating different perspectives and arguments.

What you'll be able to do

• Understand the benefits to an organisation of providing good customer service, including increased customer loyalty and positive reputation.
• Understand the possible consequences of poor customer service, such as loss of customers and damage to the organisation's image.
• Understand the value of giving customers a positive first impression of an organisation through appearance, behaviour and communication.
• Understand the importance of positive verbal and non-verbal interaction with customers to build rapport and address their needs effectively.

What you'll be able to do

• Know about forms of bullying
• Recognise the effects of bullying
• Recognise strategies for dealing with bullying
• Know where to access help and support in relation to bullying

What you'll be able to do

• Understand how challenging behaviour can affect peer activities and the individuals involved.
• Understand the importance of addressing challenging behaviour appropriately within peer activities, promoting a safe and inclusive environment.
• Know when and where to obtain support in dealing with challenging behaviour within peer activities, including reporting procedures and available resources.

What you'll be able to do

• Know how decisions are made
• Know about the different types of decisions made within groups
• Know about different decision making styles

What you'll be able to do

• Understand what child sexual exploitation is.
• Understand different forms of abuse used in child sexual exploitation.
• Understand how child sexual exploitation is dealt with by relevant agencies.
• Know ways to recognise child sexual exploitation.
• Know ways to prevent child sexual exploitation.

What you'll be able to do

• Understand the importance of effective communication
• Explain why effective communication is important
• Give examples of potential consequences of not communicating effectively
• Understand communication barriers and how to reduce them
• Identify barriers to communication
• Describe what may cause communication difficulties in relation to an individual's understanding
• Describe what may cause communication difficulties in relation to an individual's attention
• Describe what may cause communication difficulties in relation to an individual's memory
• Describe what may cause communication difficulties in relation to an individual's social skills
• Describe what may cause communication difficulties in relation to an individual's behaviour
• Describe ways to reduce the identified barriers
• Know different methods of communication
• Give examples of verbal and non-verbal communication methods
• Give examples of high-tech communication aids and their uses
• Give three examples of the differing ways that an individual may communicate
• Understand how to communicate with individuals
• Explain why it is important to find out an individual's communication and language needs, wishes and preferences
• Describe ways to check that communication has been understood
• Identify sources of information and other agencies available to enable more effective communication
• Discuss why a person-centred approach is important for an individual
• Identify factors that promote communication
• Maintain reports and records that may affect the individual’s communication plan
• Describe what changes may occur over time in relation to the individual's communication needs
• Describe what changes may occur over time in relation to identified communication methods
• Explain how the changes may impact on the care and/or support plan of an individual
• Describe how any changes should be reported and recorded
• Describe ways to maintain confidentiality when dealing with an individual’s communication plan

What you'll be able to do

• Understand that meetings can have different purposes, such as information sharing, decision-making, or problem-solving.
• Understand established meeting conventions and processes, including agendas, minutes, and roles of participants.
• Participate effectively in a meeting, including contributing ideas, listening actively, and respecting diverse viewpoints.

What you'll be able to do

• Understand potential risks to personal safety and security in various situations.
• Assess and reduce risks to personal safety and security through proactive measures and awareness.
• Explore and understand individual reactions to threatening situations, including emotional and behavioural responses.
• Understand the actions that can be taken following personal safety and security incidents, including reporting procedures and support services.

What you'll be able to do

• Know the key principles when offering personal care to individuals in care settings.
• Know how the environment affects eating and drinking for individuals in care settings.
• Understand the importance of personal hygiene and dignity needed during eating and drinking for individuals in care settings.
• Understand the importance of providing support with personal care to individuals in care settings.
• Understand the importance of supporting an individual to care for their personal appearance in care settings.
• Understand the issues associated with personal care and infection control in care settings.
• Recognise that sensitivity is important during personal care in care settings.
• Recognise the social and cultural purposes/norms of eating and drinking.
• Understand the importance of assessing the individual's needs for eating and drinking.
• Understand the importance of enabling informed choice in eating and drinking.
• Understand the importance of supporting individuals with eating and drinking.

What you'll be able to do

• Understand the different types of diets, including their principles, benefits, and potential risks.
• Understand the role of calories in a healthy diet and their relationship to weight management.
• Advise clients on dietary choices and produce personalised diet plans tailored to individual needs and goals.

What you'll be able to do

• Describe the key legislation relating to people who have support needs
• Explain current philosophies towards people with support needs, including person-centred approaches
• Analyse attitudes in society to people who have support needs, identifying potential barriers and promoting inclusivity

What you'll be able to do

• Understand the meaning of the term ‘diversity’ in relation to society, encompassing differences in ethnicity, culture, religion, gender, sexual orientation, and disability.
• Know about the differences and practices of diverse groups of people in society, including their beliefs, customs, and traditions.
• Know about the importance of respecting diversity and promoting equality of opportunity for all individuals.
• Know about the contributions of diverse groups to society, recognising their impact on culture, economy, and social development.

What you'll be able to do

• Know about different forms of domestic abuse, including physical, emotional, financial, and psychological abuse.
• Understand how external attitudes and societal cycles may influence domestic abuse and its prevalence.
• Know about the impact of power and control dynamics within relationships where domestic abuse occurs.

What you'll be able to do

• Know about the differences between various types of drugs, including legal and illegal substances.
• Know some of the potential causes of drug misuse, including social, environmental and personal factors.
• Know some of the physical and psychological effects of drug misuse on the individual.
• Understand the implications of drug misuse on others, including family, friends and the wider community.
• Understand some of the health issues associated with drug misuse, including both short-term and long-term effects.
• Know the potential effects of withdrawing from drugs, including physical and psychological symptoms.
• Know some of the agencies that offer help and information on drug misuse, including support groups and treatment centres.

What you'll be able to do

• Know about different types of eating disorders, including anorexia nervosa, bulimia nervosa and binge eating disorder.
• Understand the link between food and feelings, including emotional eating, comfort eating and the use of food as a coping mechanism.

What you'll be able to do

• Know the nutritional value of common foods for children, including the benefits of different food groups.
• Know other considerations to take account when preparing food for children, such as allergies, cultural preferences, and developmental stages.
• Know the importance of food safety in relation to the preparation and storage of food for children, including hygiene practices and temperature control.

What you'll be able to do

• Establish a positive relationship between professional and clients and/or patients
• Understand the support needs of patients and/or clients and their families
• Understand factors that affect the well-being of patients and/or clients
• Know how cultural and religious factors can impact on health care

What you'll be able to do

• Know about the role of psychology in promoting and maintaining health.
• Know about the medical model approach to health and its limitations.
• Know about the bio-psychosocial approach to health and its application.

What you'll be able to do

• Understand and describe the health and safety requirements specific to own workplace surroundings.
• Explain the main elements of Control of Substances Hazardous to Health (COSHH) regulations.
• Describe how to prevent common accidents at work by identifying potential hazards and implementing appropriate safety measures.
• Respond appropriately to first aid incidents, following established procedures.
• Demonstrate resuscitation techniques and the correct procedure for placing a casualty in the recovery position.
• Demonstrate the correct techniques for safely handling and moving inanimate loads to prevent injury.

What you'll be able to do

• Know about the components of personal fitness
• Develop a personal exercise programme to improve own healthy lifestyle
• Know about the role of a balanced diet in promoting good health
• Know about the importance of personal hygiene and grooming
• Understand the issues of sex education and contraception
• Take responsibility for own health and lifestyle

What you'll be able to do

• Understand the nature and characteristics of different types of micro-organisms.
• Understand how personal behaviour can affect the spread of infectious diseases.
• Understand the impact of medical research and development on the prevention and treatment of infectious diseases.

What you'll be able to do

• Understand the importance of obtaining an accurate and early diagnosis of dementia for individuals experiencing symptoms.
• Understand the importance of providing good advice, appropriate support, and relevant interventions following a diagnosis of dementia.

What you'll be able to do

• Understand the potential effects of childhood sexual abuse on individuals.
• Understand the social context surrounding the sexual abuse of children.
• Understand the potential long-term impact for adult survivors of childhood sexual abuse.
• Know about the different types of support available to adult survivors of childhood sexual abuse.

What you'll be able to do

• Understand the reasons for safer moving and handling of people in care settings, including legal and ethical considerations.
• Move and position individuals safely, using appropriate techniques and equipment, while maintaining their dignity and respect.

What you'll be able to do

• Know about the various ways in which infections can spread in health and social care or children and young people's settings.
• Know how health and social care or children and young people's settings implement procedures to prevent and control infections.
• Know how maintaining personal hygiene contributes to infection prevention and control in health and social care or children and young people's settings.
• Understand how to reduce the risk of infection through effective practices in health and social care or children and young people's settings.
• Encourage staff and clients/children in health and social care or children and young people's settings to adopt practices that reduce the risk of infection.

What you'll be able to do

• Understand the definition and meaning of autism.
• Know about different theories that relate to autism and their application.
• Know how autism is diagnosed using recognised diagnostic criteria.
• Understand the range of characteristics that may be present in individuals with autism.
• Know about conditions that commonly co-occur with autism.
• Understand common misconceptions surrounding autism and how to address them.

What you'll be able to do

• Understand the differences between counselling, counselling skills and other helping activities, such as advice-giving and befriending.
• Understand the role of professional frameworks or codes of ethics/practice/conduct in guiding counselling practice.
• Know about the core personal qualities that enable the competent and ethical use of counselling skills, such as empathy, genuineness, and acceptance.
• Know about basic counselling skills, such as active listening, reflection, and questioning.
• Demonstrate counselling skills in a simulated or supervised setting.
• Engage in constructive feedback on the use of counselling skills.
• Understand the importance of confidentiality in counselling and its ethical and legal implications.

What you'll be able to do

• Understand the importance of duty of care.
• Understand support available for addressing dilemmas that may arise about the duty of care.
• Respond to complaints.

What you'll be able to do

• Know the main causes of learning disability, including genetic factors, prenatal issues, and environmental influences.
• Know the importance of a person-centred approach when working with individuals with a learning disability, focusing on their individual needs, preferences, and goals.

What you'll be able to do

• Understand how to assess the suitability of a trainee for a structured travel training programme.
• Understand how to plan a structured travel training programme for an individual trainee.
• Understand how to evaluate a structured travel training programme for an individual trainee.
• Understand the Health & Safety implications of travel training people with a learning disability.

What you'll be able to do

• Research a career option, considering its duties, responsibilities and required skills.
• Assess a chosen career option in relation to personal skills, interests and values.
• Know about the impact of current topical issues on different work sectors.
• Know about issues relating to standards or regulations within a specific career sector.

What you'll be able to do

• Know the differences between legal and illegal substances.
• Understand the impact of the use and misuse of substances on individuals and communities.
• Know about sources of support relating to the misuse of substances, including local and national organisations.

What you'll be able to do

• Identify and explain the factors that contribute to effective team working, such as communication, collaboration, and shared goals.
• Participate effectively in a team activity, demonstrating teamwork skills.
• Lead a team activity, demonstrating leadership skills such as delegation, motivation, and conflict resolution.

What you'll be able to do

• Understand lesbian, gay, bisexual and transgender (LGBT) terminology, including definitions and appropriate usage.
• Understand legislation that supports LGBT people, including relevant laws and regulations.
• Understand the effects of oppression on LGBT people, including the impact of discrimination and prejudice.
• Know about organisations that provide LGBT advice and support, including their services and how to access them.

What you'll be able to do

• Understand the concept of mediation and its role in conflict resolution.
• Understand the role of a mediator in facilitating conflict resolution.
• Understand the underlying principles of mediation, such as impartiality and confidentiality.

What you'll be able to do

• Understand the general health and hygiene requirements for the healthy development of young children’s physical needs.
• Understand the necessary provision made for meeting the physical needs of children by families, including nutrition, exercise, and rest.
• Understand how to care for a sick child, including recognising signs and symptoms, and implementing appropriate care strategies.

What you'll be able to do

• Know the definition and key characteristics of ‘mentoring’ as a supportive and developmental relationship.
• Understand the importance of respecting individuality and difference within the mentoring relationship, including cultural sensitivity and inclusive practices.

What you'll be able to do

• Demonstrate good practice in mentoring techniques and strategies
• Review own performance as a mentor, identifying areas for improvement and development

What you'll be able to do

• Understand the stages of the 'mentoring' relationship
• Understand a range of techniques to make mentees feel comfortable and at ease
• Understand the boundaries of a mentoring relationship
• Understand when and to who referrals should be made

What you'll be able to do

• Distinguish between negotiation and debate
• Describe different tactics people use to stall or halt the decision making process
• Recognise constructive and destructive behaviour in times of conflict
• Use strategies for negotiation effectively
• Describe the differing roles in negotiation situations
• Describe the application of the stages of successful negotiation

What you'll be able to do

• Understand the importance of adequate nutrition for overall health and well-being.
• Know about the essential components of a healthy and balanced diet.
• Provide recommendations for healthy eating practices both in and away from the home environment.
• Know about effective and sustainable methods for achieving weight loss.
• Plan a personalised weight management programme for a selected individual, taking into account their specific needs and circumstances.

What you'll be able to do

• Locate, retrieve and store information from various sources.
• Respond to written materials, demonstrating comprehension and critical thinking.
• Produce written materials for specific purposes, using appropriate language and structure.
• Use IT applications effectively to enhance own learning and research skills.
• Make constructive contributions in both individual and group discussions, demonstrating effective communication skills.

What you'll be able to do

• Understand the structure and function of the skeleton, including bone types and their roles.
• Understand the structure and function of muscle tissue, including different muscle types and their mechanisms of contraction.
• Understand the structure and function of the respiratory system, including gas exchange and breathing mechanics.
• Understand the structure and function of the cardiovascular system, including blood circulation and heart function.
• Understand the long-term adaptations of the body to exercise, including changes in muscle size, cardiovascular efficiency, and bone density.

What you'll be able to do

• Understand the skills involved in preparing and delivering presentations, including planning, structuring, and using visual aids.
• Use different visual aids and delivery styles in presentations, adapting to the audience and purpose.
• Plan a presentation, including defining objectives, researching content, and structuring the information.
• Deliver a presentation, using effective communication techniques and engaging the audience.
• Assess performance and identify areas for improvement, reflecting on strengths and weaknesses and seeking feedback.

What you'll be able to do

• Understand the meaning of the terms ‘prejudice’ and ‘discrimination’ and how they manifest in different contexts.
• Know about stereotypical attitudes and how they can contribute to prejudice and discrimination.
• Know about the origins of attitudes, including social, cultural, and personal factors.
• Know the consequences of prejudice and discrimination for individuals and society, including social exclusion and inequality.
• Know the importance of Equal Opportunities Policies in promoting fairness and preventing discrimination in the workplace and wider society.

What you'll be able to do

• Understand why communication is important in adult social care settings.
• Understand how to meet the communication needs of an individual.
• Understand how to meet the language needs of an individual.
• Understand how to meet the communication wishes of an individual.
• Understand how to meet the language wishes of an individual.
• Understand how to meet the communication preferences of an individual.
• Understand how to meet the language preferences of an individual.
• Understand how to reduce barriers to communication.
• Understand confidentiality in adult social care settings.

What you'll be able to do

• Understand the fundamental principles of dignity in adult health and social care practice.
• Understand the potential impact on individuals when accessing and using health and social care services, particularly in relation to their dignity.
• Understand how to apply the principles of dignity in practical situations within adult health and social care settings.
• Understand how person-centred approaches contribute to maintaining and promoting dignity in adult health and social care.
• Understand the role of the health and social care worker in relation to promoting dignity and respect for individuals.
• Understand the importance of professional relationships in upholding dignity and ensuring effective service provision.

What you'll be able to do

• Understand the importance of diversity, equality and inclusion in adult social care settings.
• Work in an inclusive way, respecting individual differences and promoting equal opportunities.
• Access information, advice and support about diversity, equality, inclusion and discrimination in adult social care.

What you'll be able to do

• Understand what is required for good practice in adult social care roles
• Explain how learning activities can develop knowledge, skills and understanding
• Explain how a personal development plan can contribute to own learning and development

What you'll be able to do

• Know the responsibilities of organisations in relation to protection and safeguarding individuals.
• Know the responsibilities of those working for or on behalf of organisations in relation to protection and safeguarding individuals.
• Know about good practice in keeping individuals, customers or clients safe or at reduced risk of harm.
• Know about different forms of abuse, including physical, emotional, and financial abuse, and neglect.
• Respond appropriately to a disclosure or suspicion of abuse, following organisational procedures.
• Know about available information and support resources in relation to abuse.

What you'll be able to do

• Know about the social and cultural purposes/norms of eating and drinking, and how these can influence an individual's experience.
• Know the importance of assessing the individual’s needs for eating and drinking, including dietary requirements, preferences, and any difficulties they may experience.
• Understand the importance of enabling informed choice in eating and drinking, respecting the individual's autonomy and preferences.
• Understand the importance of supporting individuals with eating and drinking, providing assistance and encouragement as needed.
• Know how the environment affects eating and drinking, and how to create a comfortable and supportive atmosphere.
• Understand the importance of personal hygiene and dignity needs during eating and drinking, ensuring the individual's comfort and respect.

What you'll be able to do

• Know and understand psychological terminology relevant to the study of psychology.
• Know about the role of ethics and ethical considerations within psychological research and practice.
• Know about different psychological methods of investigation, including experiments, surveys, and case studies.

What you'll be able to do

• Know about the principles and methods of referencing sources of information accurately and consistently.
• Know about the implications of copyright law and the importance of respecting intellectual property rights when using and referencing materials.

What you'll be able to do

• Produce a written formal report, adhering to accepted conventions of structure, style and content

What you'll be able to do

• Understand the characteristics, strengths, and limitations of different types of research methods and their appropriate uses.
• Plan a research project, including defining objectives, selecting appropriate methods, and managing resources.
• Report on a piece of research, including structuring findings, presenting data, and drawing conclusions.
• Evaluate a piece of research, including assessing its validity, reliability, and ethical considerations.

What you'll be able to do

• Know about a range of different research methods, including their purpose and application.
• Understand the principles and techniques of referencing sources accurately and consistently.
• Know about the implications of copyright regulations for research and information seeking, including fair use and permissions.

What you'll be able to do

• Understand the concept of resilience and its impact on individuals and their well-being.
• Understand how to develop an individual's resilience through various strategies and techniques.
• Develop and apply resilience skills in practical situations.

What you'll be able to do

• Explain a range of relationships, family lifestyles and sexuality, including an awareness of culture and individual differences
• Identify the qualities and attributes that help form individuals’ positive consensual relationships
• Recognise that individuals have rights and responsibilities within a relationship
• Describe the law in relation to sex and sexuality
• Explain how the body works in relation to sexual activity
• Identify the range and purpose of male and female contraception methods including a knowledge of sexually transmitted infections
• Identify agencies able to give help, advice and treatment on contraception and sexual health
• Communicate effectively about sex, sexuality and relationships

What you'll be able to do

• Understand when it is appropriate to signpost or refer clients to other agencies based on their needs and the services available.
• Understand the difference between signposting and referral, including the level of support and information provided.
• Demonstrate good practice when referring or signposting clients, ensuring clear communication and appropriate documentation.
• Monitor and evaluate client referrals to other agencies to ensure their needs are being met and to improve the referral process.

What you'll be able to do

• Know about alternative approaches to social psychology, including their key concepts and methodologies.
• Understand social psychological theory in relation to self, including concepts such as self-esteem, self-perception, and social identity.
• Understand social psychological theory in relation to groups, including concepts such as group dynamics, conformity, and obedience.
• Know about research methods used in social psychology, including experimental designs, surveys, and observational techniques.

What you'll be able to do

• Identify and describe the types of problems that may occur in a workplace environment.
• Identify potential sources of advice and support available to inform decision making when solving problems.
• Apply a structured process to effectively solve problems in the workplace.

What you'll be able to do

• Understand the term stress
• Recognise signs and symptoms of stress
• Know how stress affects health
• Know about potential causes of stress in everyday life
• Design a personal plan to combat stress

What you'll be able to do

• Distinguish between the key points and supporting detail in documents of several pages.
• Explain how the intended purpose and audience for a summary should influence the way in which it is written.
• Summarise the key points of documents of several pages in a way that is consistent with the intended purpose and audience.

What you'll be able to do

• Know the legal rights of disabled children and young people and those with special educational needs.
• Understand the specific disabilities and/or special educational needs of children and young people in own care setting.
• Contribute to the development and implementation of strategies to promote the inclusion of children and young people with disabilities and special educational needs.
• Support disabled children and young people and those with special educational needs to participate in the full range of activities and experiences, ensuring their individual needs are met.

What you'll be able to do

• Understand the importance of working in a family-centred way when supporting individuals with acquired brain injury.
• Understand the long-term effects of acquired brain injury on the family unit.
• Apply relevant legislation that supports carers of individuals with acquired brain injury.
• Support families and friends who hold the primary caring role for individuals with acquired brain injury.
• Know the support available from other professionals and agencies for families affected by acquired brain injury.

What you'll be able to do

• Work with individuals to identify their needs and preferences in relation to personal care
• Provide support for personal care safely
• Support individuals to use the toilet
• Support individuals to maintain personal hygiene
• Support individuals to manage their personal appearance
• Monitor and report on support for personal care

What you'll be able to do

• Support the protection of children and vulnerable people from gambling related harm in accordance with the relevant Codes of Practice, legislative requirements and the organisation's policies and procedures.
• Support the protection of children and vulnerable people from gambling related harm in accordance with the relevant Codes of Practice, legislative requirements and the organisation's policies and procedures.

What you'll be able to do

• Contribute effectively to the setting of team goals.
• Contribute effectively to the setting of individual goals within a team.
• Understand own responsibilities in achieving the team’s goals.
• Understand the responsibilities of others in achieving the team’s goals.
• Plan team activities, considering resources and timescales.
• Undertake planned team activities, working collaboratively with others.
• Review the effectiveness of team activities, identifying areas for improvement.

What you'll be able to do

• Understand the role of play in children’s development.
• Know the importance of selecting materials that relate to the curriculum for play activities.
• Counteract stereotyping children’s play activities.

What you'll be able to do

• Understand the stages of intellectual development in children.
• Understand the stages of language development in children.
• Understand why it is important to communicate with young children.
• Understand factors which affect intellectual and language development in children.

What you'll be able to do

• Describe the physical growth and development of children
• Describe activities which promote physical development

What you'll be able to do

• Understand the roles and responsibilities of individuals in the prevention and control of infections.
• Understand the relevant legislation and policies relating to the prevention and control of infections.
• Understand the systems and procedures in place for the prevention and control of infections.
• Understand the importance of conducting risk assessments in relation to the prevention and control of infections.
• Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
• Understand the importance of maintaining good personal hygiene in the prevention and control of infections.

What you'll be able to do

• Actively listen to children in a variety of situations.
• Understand what is meant by the ‘intention of listening’ and its impact on communication.
• Understand the importance of recognising and responding to children's feelings and needs when listening.
• Ask child-friendly questions to encourage communication and understanding.

What you'll be able to do

• Understand the principles of advocacy work relating to domestic and sexual abuse/violence services.
• Understand risk in relation to domestic and sexual abuse/violence.
• Understand how to apply appropriate methods of risk assessment with adult victims/survivors of domestic and sexual abuse/violence.
• Understand how to provide a first response to a domestic and sexual abuse/violence victim/survivor at the point of crisis.
• Understand how risk assessment informs safety planning and risk management processes.
• Understand legal interventions towards increasing the safety of survivors of domestic and sexual abuse/violence and their children.
• Know the local services available to survivors of domestic and sexual abuse/violence in order to increase their safety.
• Understand how to provide emotional support to colleagues working in the field of domestic and sexual abuse/violence.

What you'll be able to do

• Understand differing definitions of the concept of health, including biomedical, biopsychosocial and holistic perspectives.
• Appreciate competing sociological approaches to the concept of mental illness, including labelling theory, social constructionism and critical psychiatry.
• Understand sociological views on the role of medical professionals, including power dynamics, social control and professionalisation.

What you'll be able to do

• Understand how activities can provide therapeutic benefits for individuals in social care settings.
• Understand how music can be used as an activity to promote well-being and therapeutic outcomes.
• Understand how art can be used as an activity to promote well-being and therapeutic outcomes.
• Understand how drama can be used as an activity to promote well-being and therapeutic outcomes.
• Understand how horticulture can be used as an activity to promote well-being and therapeutic outcomes.
• Understand how to support activities which focus on stimulating and engaging the senses of individuals.

What you'll be able to do

• Know the statutory responsibilities and rights of employees and employers within own area of work, including health and safety, equality, and data protection.
• Understand agreed ways of working that protect own relationship with employer, such as confidentiality, professional boundaries, and whistleblowing procedures.
• Understand how own role fits within the wider context of the sector, including the roles of other professionals and organisations.
• Understand career pathways available within own and related sectors, including opportunities for training and development.
• Understand how issues of public concern may affect the image and delivery of services in the sector, including media coverage and public perception.

What you'll be able to do

• Understand the principles of partnership working within the context of services for children and young people.
• Understand the importance of effective communication and information sharing between professionals in services for children and young people.
• Understand the importance of building partnerships with carers of children and young people.

What you'll be able to do

• Understand the principles and benefits of person-centred approaches for care and support in adult social care settings.
• Understand how to effectively implement a person-centred approach in an adult social care setting, considering individual needs and preferences.
• Understand the legal and ethical importance of establishing consent when providing care or support to individuals.
• Understand how to encourage active participation from individuals in a social care setting, promoting their independence and involvement.
• Understand how to support an individual’s right to make informed choices about their care and support.
• Understand how to promote an individual’s overall well-being through person-centred care and support.

What you'll be able to do

• Understand the importance of differentiating between the individual and their physical disability, recognising that the person is more than their condition.
• Understand the concept of physical disability, including different types and their potential impact on daily life.
• Understand how the challenges of living with a physical disability can be addressed through support, adaptations, and assistive technologies.
• Understand the importance of promoting independence and inclusion for individuals with physical disabilities, ensuring their active participation in society.

What you'll be able to do

• Understand routine social and work-related interaction in spoken English.
• Follow spoken communication in a range of familiar work situations, such as meetings and training sessions.
• Understand a range of everyday vocabulary used in routine spoken English.
• Understand a range of everyday grammatical forms used in routine spoken English.
• Use reference sources, such as dictionaries and online resources, to support understanding of spoken English.

What you'll be able to do

• Understand different approaches to managing pain and discomfort, including pharmacological and non-pharmacological methods.
• Assist individuals in minimising their pain or discomfort through appropriate support and interventions.
• Monitor, record, and report on the management of individuals' pain or discomfort, ensuring accurate and timely documentation.

What you'll be able to do

• Understand the need for secure handling of information in social care settings, in accordance with relevant legislation and organisational policies.
• Access support and guidance for handling information in social care settings, including identifying appropriate sources of advice.

What you'll be able to do

• Describe the physical effects of a specified medical condition on a patient's body and bodily functions
• Explain the wider effects of a specified medical condition on the patient's psychological, social and emotional wellbeing
• Identify the support needs of a patient experiencing an altered state of health, including practical, emotional and social support

What you'll be able to do

• Understand the nature of Acquired Brain Injury (ABI) and its various causes.
• Understand the diverse impact of an Acquired Brain Injury on the individual's physical, cognitive, and emotional well-being.
• Understand the specialist communication needs of an individual with Acquired Brain Injury and how to effectively address them.
• Understand the impact that personality changes resulting from ABI can have on an individual and those providing support.
• Understand the impact of challenging behaviour that may arise as a result of Acquired Brain Injury.

What you'll be able to do

• Understand the nature of working relationships in social care settings.
• Understand the importance of working in ways that are agreed with the employer and adhere to organisational policies and procedures.
• Understand the importance of working in partnership with others, including service users, their families, and other professionals.

What you'll be able to do

• Know the key issues and concerns surrounding alcohol use and misuse, including health, social, and economic consequences.
• Understand the different styles of drinking and their potential for harm, including binge drinking and chronic alcohol consumption.
• Know the various ways in which society responds to alcohol use and misuse, including legislation, treatment programmes, and public health campaigns.
• Understand the attitudes towards, and the impact of, alcohol use amongst young people, including risk factors and prevention strategies.

What you'll be able to do

• Understand what is meant by Autism
• Define Autism
• Describe significant conditions on the autistic spectrum
• Give three examples of challenges that an autistic person may experience
• Describe sensory challenges that an autistic person may experience
• Understand the social and emotional impact Autism can have on the individual and the family
• Describe social and emotional implications of Autism for the individual and their family
• Describe how an autistic person may experience discrimination within society
• Describe how Autism may have an impact on education and learning
• Understand the causes of challenging behaviour
• Describe behaviours associated with Autism
• Describe possible causes, triggers and accelerators of challenging behaviour
• Manage problem behaviours associated with Autism
• Describe strategies to help an autistic person to cope with everyday situations
• Describe ways to develop social and communication skills of an autistic person

What you'll be able to do

• Understand the key concepts of challenging behaviour in relation to supporting an individual's programme of care.
• Recognise behaviours, cues and triggers linked to challenging behaviour and aggression.
• Understand that all challenging behaviour has a meaning and purpose for the individual.
• Understand the key concepts of positive behaviour support strategies.
• Understand the principles of risk assessment and behaviour management when working with people with challenging behaviour.
• Create a safe working environment for those working with people with challenging behaviour.

What you'll be able to do

• Understand that organisations need to respond to change and new directions in order to remain competitive and effective.
• Understand how change can create new opportunities for organisations and individuals, such as innovation and growth.

What you'll be able to do

• Know the social and emotional development of children.
• Know how social and emotional development relates to other areas of development.
• Understand the needs and requirements of children regarding their social and emotional development.
• Understand the importance of providing a range of activities which support the social and emotional development in children.
• Understand the importance of providing a range of intervention strategies which support the social and emotional development in children.
• Understand the role of play in helping promote children's social and emotional development.
• Understand the effects that racist behaviour has on social and emotional development and how to challenge it.
• Understand the effects that sexist behaviour has on social and emotional development and how to challenge it.
• Understand the effects that abusive behaviour has on social and emotional development and how to challenge it.
• Understand the effects that anti-social behaviour has on social and emotional development and how to challenge it.

What you'll be able to do

• Understand the nature and scope of cyberbullying, including its various forms and methods.
• Understand the potential effects of cyberbullying on individuals and communities.
• Recognise available sources of help and support for individuals affected by cyberbullying.
• Implement safeguarding measures to protect against cyberbullying.

What you'll be able to do

• Understand how the experience and progression of dementia is unique to the person, considering individual differences in symptoms, behaviours, and needs.
• Understand how a person with dementia can live well within society, focusing on promoting their independence, well-being, and social inclusion.

What you'll be able to do

• Define the term 'depression', differentiating it from other mood disorders
• Identify the possible causes of depression, including biological, psychological and social factors
• Explain how depression affects the individual, including their thoughts, feelings, behaviour and physical health
• Describe how depression affects others, such as family, friends and colleagues
• Explain how the demands of daily life can affect depression, including stress, workload and relationships
• Describe methods for managing depression, including self-help strategies, therapeutic interventions and medication

What you'll be able to do

• Understand the different forms and manifestations of discrimination.
• Know the key principles and requirements of equal opportunities legislation and policies.
• Understand how to effectively challenge discriminatory behaviour and practices.
• Know about relevant support agencies and organisations that can provide assistance and guidance related to discrimination.

What you'll be able to do

• Understand their own current levels of emotional resilience, including strengths and areas for development.
• Know a range of methods for coping in difficult situations, including stress management techniques and problem-solving strategies.
• Plan ways to develop own emotional resilience, setting realistic goals and identifying appropriate support mechanisms.

What you'll be able to do

• Gain an understanding of discrimination with regard to race, gender, ability and sexuality
• Gain an understanding of equal opportunities
• Gain an understanding of challenging discrimination
• Gain an understanding of support agencies

What you'll be able to do

• Understand the key aspects of equality and diversity in a given context.

What you'll be able to do

• Know the changing nature of families
• Understand the different roles within the family
• Understand some of the causes of problems in family life
• Understand the effects of problems in family life
• Understand their personal responsibilities within the family to family members
• Know that family members have changing needs
• Develop their own strategies for future direction as a member of a family unit
• Develop their own strategies for personal development as a member of a family unit

What you'll be able to do

• Know the key stages of child development, including physical, cognitive, social and emotional development.
• Promote child learning through play, interaction and planned activities.

What you'll be able to do

• Understand the implications of different perspectives and approaches to understanding mental distress.
• Understand how mental health problems are classified within a medical framework.
• Understand the range of health and care interventions available for addressing mental health problems.
• Understand common myths and misconceptions surrounding violence and mental health problems.
• Know the links between mental health problems and the increased risk of suicide.

What you'll be able to do

• Understand own attitudes and beliefs about mental health and wellbeing, recognising potential biases and stereotypes.
• Know how the theoretical models used to describe mental health and wellbeing are applied in practice.
• Understand how mental health and wellbeing can be improved through various strategies and interventions.
• Identify opportunities to improve the mental health and wellbeing of individuals or populations, promoting positive mental health practices.

What you'll be able to do

• Understand the importance of organisational objectives and values in the workplace.
• Understand the need for effective communication routes within an organisation.
• Recognise the way in which decisions are made in relation to organisational structure.

What you'll be able to do

• Know how the use of legal highs has developed and changed over time.
• Understand the various issues surrounding the use of legal highs, including potential health and social consequences.
• Know the legislation applicable to the production, distribution, and sale of legal highs.
• Safeguard users of legal highs by providing information, support, and harm reduction advice.

What you'll be able to do

• Understand the potential risks of cyberbullying when using online platforms.
• Understand the potential risks of cyberbullying when using social media platforms.
• Understand how others play a role in keeping users safe when online.
• Understand that a person's behaviour may change if they are a victim of cyberbullying.
• Understand the importance of reporting cyberbullying.
• Understand the importance of reporting other forms of cyber abuse.
• Understand the importance of developing safe ICT user habits when using online platforms.
• Understand the importance of developing safe ICT user habits when using social media platforms.
• Understand the importance of maintaining safe ICT user habits when using online platforms.
• Understand the importance of maintaining safe ICT user habits when using social media platforms.

What you'll be able to do

• Know what is meant by continuous professional development and its importance in maintaining competence.
• Identify an opportunity for professional development that aligns with personal and organisational goals.
• Participate actively in professional development activities, such as training courses or workshops.
• Review and evaluate the impact of the professional development activity on own performance and identify areas for further improvement.

What you'll be able to do

• Know the importance of making effective use of ICT in the workplace to improve efficiency and productivity.
• Identify the ICT requirements of specific workplace tasks, including software, hardware, and network access.
• Make safe use of an ICT system to undertake workplace tasks, adhering to organisational policies and procedures.
• Use ICT to find and select information relevant to workplace tasks, using appropriate search strategies and evaluation techniques.
• Use ICT to present and share information in the workplace, using appropriate software and communication methods.

What you'll be able to do

• Understand the structure and purpose of the organisation selected for their work experience placement
• Understand own role within organisation whilst on work experience placement
• Adhere to workplace standards for personal presentation and behaviour
• Comply with safe working practices demanded by the work environment
• Carry out work tasks as requested

What you'll be able to do

• Understand the core principles of dignity in care and their application in health and social care settings.
• Understand person-centred processes and how they contribute to providing dignified care in health or social care settings.
• Understand the values that underpin the role of a health or social care worker in promoting dignity.
• Understand how the principles of dignity in health and social care are applicable to effective and respectful communication.

What you'll be able to do

• Understand the key elements of planning a piece of persuasive writing, including identifying the target audience and defining the purpose.
• Draft persuasive writing that effectively communicates a specific viewpoint or argument.
• Edit and revise persuasive writing to improve clarity, coherence, and impact.
• Produce a final version of persuasive writing that is well-structured, grammatically correct, and effectively conveys the intended message.

What you'll be able to do

• Plan both formal and informal writing tasks, considering purpose, audience, and context.
• Write texts that effectively convey information to a specified audience.
• Edit and revise written text to produce a final, accurate, and well-presented version.