Training Qualifications UK Ltd · RQF Level 5
TQUK Level 5 Diploma in Management and Leadership (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits39
- Guided learning194 hours
- Units in this qualification27
Awarded by Training Qualifications UK Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The TQUK Level 5 Diploma in Management and Leadership is designed to develop the knowledge and skills of middle managers in order to lead and manage teams and strategic change effectively.
These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Budget ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of internal and external factors on budgetary planning processes within a business context.
- Understand the processes and techniques involved in effectively managing a budget, including monitoring expenditure and identifying variances.
- Understand how to analyse cost information within a business to inform budgetary decisions and improve financial performance.
Business Administration SystemsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the different types of administrative systems used in organisations
- Understand the purpose and function of each type of administrative system
- Understand how systems thinking can improve administrative performance within organisations
- Understand how administrative systems interact with each other
- Understand the role of policies in ensuring the effective operation of administrative systems
- Understand the role of procedures in ensuring the effective operation of administrative systems
- Understand how policies and procedures contribute to meeting customer requirements
Business Process ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the various techniques used to design and model a business process effectively.
- Understand how to design a sustainable business process that considers environmental and social factors.
- Understand the need for the continuous management of business processes to ensure efficiency and effectiveness.
Business Risk ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand fundamental business risk concepts and terminology.
- Understand how to identify potential risks and assess their probability of occurrence within a business context.
- Understand the principles of business resilience and the strategies for managing risk effectively to minimise disruption.
Corporate Communications'Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of corporate communication within an organisation
- Understand the different dimensions of corporate communication processes
- Understand how to plan the development of an organisational communication strategy
Corporate Social Responsibility and SustainabilityReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the characteristics of corporate social responsibility and sustainability.
- Understand the impact of corporate social responsibility and sustainability strategy on business performance.
- Understand the strategic requirement for corporate social responsibility and sustainability.
- Understand ethical approaches to leadership and management.
Customer Relationship ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in an organisation's success
- Understand various methods and strategies to improve the management of customer relationships within an organisation
Human Resource ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of human resource management in an organisation
- Understand the key functions of human resource management
- Understand the legal and ethical considerations in human resource management
- Understand the processes involved in recruiting employees, including job descriptions, advertising, and interviewing
- Understand the different methods of employee selection
- Understand how to reward employees effectively to motivate them
- Understand how to reward employees effectively to retain them
- Understand the different types of reward systems
- Understand the mechanisms for cessation of employment, including resignation, retirement, and dismissal
- Understand the legal requirements for cessation of employment
Managing Information and KnowledgeReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of managing information and knowledge effectively within organisations.
- Understand the role of Information and Communication Technology (ICT) in managing information and knowledge resources.
- Understand the links between a well-defined knowledge management strategy and achieving competitive advantage for an organisation.
Managing personal and professional developmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the various factors which influence the ongoing need for personal and professional development in the workplace.
- Understand how to effectively plan for personal and professional development, including setting SMART objectives and identifying appropriate development activities.
- Understand how to implement and monitor a personal professional development plan, evaluating progress and making adjustments as necessary.
Marketing ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the contribution of marketing to the achievement of organisational objectives
- Understand how to make marketing mix proposals that exploit marketing opportunities
- Understand how to develop a marketing strategy for an organisation
Principles of Business Skills Needed for Proposals and PitchesReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand various methods for researching and analysing a target market for a business proposal.
- Understand the key areas that need to be analysed thoroughly before starting the development of a business proposal.
- Understand how to create a comprehensive and persuasive business proposal that addresses key stakeholders' needs.
- Understand the importance of checking the business proposal for accuracy and completeness, and circulating it to the appropriate individuals for review and approval.
Principles of Customer Service ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the core principles of effective management within a customer service context.
- Understand how to manage recruitment processes to ensure the selection of suitable customer service staff.
- Understand how to manage training programmes to develop and enhance customer service skills.
- Understand the key aspects of managing customer service delivery to meet customer expectations.
- Understand the importance of monitoring customer service performance.
- Understand the value of evaluating customer service delivery to identify areas for improvement.
- Understand the principles of continuous improvement in customer service delivery.
Principles of Innovation and Change ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the reasons why innovation and change are essential for organisational success and sustainability.
- Understand how organisational culture can be shaped to foster and promote innovation at all levels.
- Understand key principles, recognised theories, and established models relating to the management of change within organisations.
- Understand the critical role of effective communication and relationship management in facilitating successful change processes.
Principles of Operational PlanningReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the range of activities that constitute operations management within a business
- Understand the relationship between effective operations and overall business performance
- Understand the importance of efficient administration in supporting operations management
Principles of business financeReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of business finance within a management context
- Understand the commercial implications of managerial decisions on business finance
Principles of management and leadershipReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand leadership and management theories and principles
- Understand leadership styles
- Understand motivation and empowerment
- Understand the management of performance
Product and/or Service Portfolio ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the requirement for a product and/or service portfolio in an organisation
- Understand how to develop a portfolio of products and/or services to meet organisational needs
Quality Management in an OrganisationReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the concept of Total Quality Management (TQM) and its key components
- Understand the organisational culture needed to embed TQM effectively
- Understand the systems and processes that support TQM implementation and maintenance
Staff Recruitment and SelectionReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of relevant legislation and regulations on the staff recruitment and selection process.
- Understand how to effectively recruit personnel to address identified gaps in staff resources and skills.
- Understand how to conduct a fair and effective selection process to identify the most suitable candidates.
Stakeholder engagement and managementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the diverse expectations of different organisational stakeholder groups and their potential impact.
- Understand the stakeholder engagement process and its value to an organisation in achieving its objectives.
- Understand how to develop, maintain, and improve stakeholder relationship management strategies for long-term success.
Strategic Project ManagementReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of strategic objectives on project selection and management within an organisation
- Understand the key elements of a project planning process, including scope, resources and timelines
- Understand how to implement the project plan effectively, managing risks and resources
- Understand how to evaluate the outcomes of a project against strategic objectives and identify lessons learned
Strategic business management and planningReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of strategic planning in organisations
- Understand the impact of internal and external factors on organisations
- Understand the strategies that organisations use to achieve competitive advantage
- Understand the environmental factors that affect strategic business management and planning
Strategic decision-makingReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of information in strategic decision-making
- Understand how information systems support business activity
- Understand quantitative approaches to strategic decision-making
- Understand systems approaches to strategic decision-making
Successful Business Team DevelopmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the key characteristics of successful business teams and their impact on organisational performance
- Understand how to develop successful business teams through effective strategies and techniques
Understand How to Manage Work Activities to Improve Business PerformanceReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of business processes in delivering outcomes based on business goals
- Understand the importance of business processes in delivering outcomes based on business objectives
- Understand how work plans are developed to achieve business goals
- Understand how work plans are developed to achieve business objectives
- Understand how to monitor work plans to improve organisational performance
- Understand how to monitor systems to improve organisational performance
- Understand health and safety requirements when managing business activities, including risk assessments and safe working practices
Understanding organisational structure, culture, and valuesReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the development of organisational structures and their role in achieving organisational effectiveness.
- Understand how organisational culture is developed and maintained, and the value of fostering a high-performance culture within an organisation.
- Understand the relationship between organisational values, organisational culture, and employee behaviour, and how these elements interact to shape the overall organisational environment.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Develop and implement information management policies and standards
- Evaluate your organisation’s business processes and systems
- Manage information, knowledge and communication systems
- Manage the products or services portfolio to maintain competitiveness
- Model Business Processes
- Portfolio Management
Where this can lead
Corporate Communications Director
Your journey here starts with mastering the fundamentals, but the path ahead is wide open. We're committed to helping you grow, whether that's becoming a deep subject matter expert or moving into leadership. The key is your drive to learn, adapt, and always protect our commercial interests.
See the whole journey →Showing 6 roles, drawn from 99 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will understand the impact of internal and external factors on budgetary planning and develop skills to manage budgets effectively. The unit covers techniques for monitoring expenditure, analysing cost information, and identifying variances to support financial control.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for TQUK Level 5 Diploma in Management and Leadership (RQF)
27 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications'
- Corporate Social Responsibility and Sustainability
and 21 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.