How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Training Qualifications UK Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Training Qualifications UK Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Training Qualifications UK Ltd.
The TQUK Level 5 Diploma in Management and Leadership is designed to develop the knowledge and skills of middle managers in order to lead and manage teams and strategic change effectively.
These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Training Qualifications UK Ltd. It does the teaching and the mapping. Training Qualifications UK Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Budget Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of internal and external factors on budgetary planning processes within a business context.
- Understand the processes and techniques involved in effectively managing a budget, including monitoring expenditure and identifying variances.
- Understand how to analyse cost information within a business to inform budgetary decisions and improve financial performance.
Business Administration Systems Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the different types of administrative systems used in organisations
- Understand the purpose and function of each type of administrative system
- Understand how systems thinking can improve administrative performance within organisations
- Understand how administrative systems interact with each other
- Understand the role of policies in ensuring the effective operation of administrative systems
- Understand the role of procedures in ensuring the effective operation of administrative systems
- Understand how policies and procedures contribute to meeting customer requirements
Business Process Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the various techniques used to design and model a business process effectively.
- Understand how to design a sustainable business process that considers environmental and social factors.
- Understand the need for the continuous management of business processes to ensure efficiency and effectiveness.
Business Risk Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand fundamental business risk concepts and terminology.
- Understand how to identify potential risks and assess their probability of occurrence within a business context.
- Understand the principles of business resilience and the strategies for managing risk effectively to minimise disruption.
Corporate Communications' Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of corporate communication within an organisation
- Understand the different dimensions of corporate communication processes
- Understand how to plan the development of an organisational communication strategy
Corporate Social Responsibility and Sustainability Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the characteristics of corporate social responsibility and sustainability.
- Understand the impact of corporate social responsibility and sustainability strategy on business performance.
- Understand the strategic requirement for corporate social responsibility and sustainability.
- Understand ethical approaches to leadership and management.
Customer Relationship Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of customer relationship management (CRM) in an organisation's success
- Understand various methods and strategies to improve the management of customer relationships within an organisation
Human Resource Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of human resource management in an organisation
- Understand the key functions of human resource management
- Understand the legal and ethical considerations in human resource management
- Understand the processes involved in recruiting employees, including job descriptions, advertising, and interviewing
- Understand the different methods of employee selection
- Understand how to reward employees effectively to motivate them
- Understand how to reward employees effectively to retain them
- Understand the different types of reward systems
- Understand the mechanisms for cessation of employment, including resignation, retirement, and dismissal
- Understand the legal requirements for cessation of employment
Managing Information and Knowledge Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of managing information and knowledge effectively within organisations.
- Understand the role of Information and Communication Technology (ICT) in managing information and knowledge resources.
- Understand the links between a well-defined knowledge management strategy and achieving competitive advantage for an organisation.
Managing personal and professional development Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the various factors which influence the ongoing need for personal and professional development in the workplace.
- Understand how to effectively plan for personal and professional development, including setting SMART objectives and identifying appropriate development activities.
- Understand how to implement and monitor a personal professional development plan, evaluating progress and making adjustments as necessary.
Marketing Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the contribution of marketing to the achievement of organisational objectives
- Understand how to make marketing mix proposals that exploit marketing opportunities
- Understand how to develop a marketing strategy for an organisation
Principles of Business Skills Needed for Proposals and Pitches Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand various methods for researching and analysing a target market for a business proposal.
- Understand the key areas that need to be analysed thoroughly before starting the development of a business proposal.
- Understand how to create a comprehensive and persuasive business proposal that addresses key stakeholders' needs.
- Understand the importance of checking the business proposal for accuracy and completeness, and circulating it to the appropriate individuals for review and approval.
Principles of Customer Service Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the core principles of effective management within a customer service context.
- Understand how to manage recruitment processes to ensure the selection of suitable customer service staff.
- Understand how to manage training programmes to develop and enhance customer service skills.
- Understand the key aspects of managing customer service delivery to meet customer expectations.
- Understand the importance of monitoring customer service performance.
- Understand the value of evaluating customer service delivery to identify areas for improvement.
- Understand the principles of continuous improvement in customer service delivery.
Principles of Innovation and Change Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the reasons why innovation and change are essential for organisational success and sustainability.
- Understand how organisational culture can be shaped to foster and promote innovation at all levels.
- Understand key principles, recognised theories, and established models relating to the management of change within organisations.
- Understand the critical role of effective communication and relationship management in facilitating successful change processes.
Principles of Operational Planning Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the range of activities that constitute operations management within a business
- Understand the relationship between effective operations and overall business performance
- Understand the importance of efficient administration in supporting operations management
Principles of business finance Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of business finance within a management context
- Understand the commercial implications of managerial decisions on business finance
Principles of management and leadership Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand leadership and management theories and principles
- Understand leadership styles
- Understand motivation and empowerment
- Understand the management of performance
Product and/or Service Portfolio Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the requirement for a product and/or service portfolio in an organisation
- Understand how to develop a portfolio of products and/or services to meet organisational needs
Quality Management in an Organisation Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the concept of Total Quality Management (TQM) and its key components
- Understand the organisational culture needed to embed TQM effectively
- Understand the systems and processes that support TQM implementation and maintenance
Staff Recruitment and Selection Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of relevant legislation and regulations on the staff recruitment and selection process.
- Understand how to effectively recruit personnel to address identified gaps in staff resources and skills.
- Understand how to conduct a fair and effective selection process to identify the most suitable candidates.
Stakeholder engagement and management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the diverse expectations of different organisational stakeholder groups and their potential impact.
- Understand the stakeholder engagement process and its value to an organisation in achieving its objectives.
- Understand how to develop, maintain, and improve stakeholder relationship management strategies for long-term success.
Strategic Project Management Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the impact of strategic objectives on project selection and management within an organisation
- Understand the key elements of a project planning process, including scope, resources and timelines
- Understand how to implement the project plan effectively, managing risks and resources
- Understand how to evaluate the outcomes of a project against strategic objectives and identify lessons learned
Strategic business management and planning Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of strategic planning in organisations
- Understand the impact of internal and external factors on organisations
- Understand the strategies that organisations use to achieve competitive advantage
- Understand the environmental factors that affect strategic business management and planning
Strategic decision-making Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of information in strategic decision-making
- Understand how information systems support business activity
- Understand quantitative approaches to strategic decision-making
- Understand systems approaches to strategic decision-making
Successful Business Team Development Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the key characteristics of successful business teams and their impact on organisational performance
- Understand how to develop successful business teams through effective strategies and techniques
Understand How to Manage Work Activities to Improve Business Performance Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of business processes in delivering outcomes based on business goals
- Understand the importance of business processes in delivering outcomes based on business objectives
- Understand how work plans are developed to achieve business goals
- Understand how work plans are developed to achieve business objectives
- Understand how to monitor work plans to improve organisational performance
- Understand how to monitor systems to improve organisational performance
- Understand health and safety requirements when managing business activities, including risk assessments and safe working practices
Understanding organisational structure, culture, and values Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the development of organisational structures and their role in achieving organisational effectiveness.
- Understand how organisational culture is developed and maintained, and the value of fostering a high-performance culture within an organisation.
- Understand the relationship between organisational values, organisational culture, and employee behaviour, and how these elements interact to shape the overall organisational environment.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and implement information management policies and standards
- Standard
Evaluate your organisation’s business processes and systems
- Standard
Manage information, knowledge and communication systems
- Standard
Manage the products or services portfolio to maintain competitiveness
- Standard
Model Business Processes
- Standard
Portfolio Management
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 2 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 77 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Corporate Communications Executive
This work can lead towards senior communications roles, including director-level positions or a move into public affairs.
See the whole journeyThe credits, and who awards them
Level 5 credits are regulated, and they are awarded by Training Qualifications UK Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Budget ManagementBusiness Administration SystemsBusiness Process ManagementBusiness Risk ManagementCorporate Communications'Corporate Social Responsibility and SustainabilityCustomer Relationship ManagementHuman Resource Management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Marketing Management” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Human Resource Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Budget Management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Business Administration Systems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop and implement information management policies and standards
- Evaluate your organisation’s business processes and systems
- Manage information, knowledge and communication systems
- Manage the products or services portfolio to maintain competitiveness
- Model Business Processes
- Portfolio Management
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Budget Management, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will understand the impact of internal and external factors on budgetary planning and develop skills to manage budgets effectively. The unit covers techniques for monitoring expenditure, analysing cost information, and identifying variances to support financial control.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for TQUK Level 5 Diploma in Management and Leadership (RQF)
27 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications'
- Corporate Social Responsibility and Sustainability
and 21 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.