ProQual Awarding Body · RQF Level 5
ProQual Level 5 Diploma in Advanced Healthcare and Social Care Support Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits37
- Guided learning300 hours
- Units in this qualification58
Awarded by ProQual Awarding Body · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The Level 5 Diploma in Advanced Health and Social Care Support aims to develop staff in health and social care, covering person-centred practices, communication, and professional development among other essential skills for enhanced roles.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Appraise staff performanceReal unit · ProQual Awarding Body
This unit covers the policies, theories, and models that underpin staff performance appraisal in health and social care. You'll learn to support others in understanding appraisal purposes, facilitate preparation, participate in appraisal meetings, and evaluate their own practice.
What you'll be able to do
- Understand the policies, theories and models which underpin the appraisal of performance in a health and social care setting.
- Support others to understand the purpose and benefits of performance appraisals.
- Facilitate the preparation process for performance appraisals, ensuring all necessary documentation and information is available.
- Support appraisees to participate effectively in appraisal meetings, encouraging open communication and constructive feedback.
- Evaluate own practice during the appraisal process, identifying areas for improvement and development.
Assess the individual in a health and social care settingReal unit · ProQual Awarding Body
This unit provides knowledge of assessment processes in health and social care, including leading assessments, managing outcomes, and promoting understanding of assessment roles. You'll learn to review and evaluate assessment effectiveness ethically and person-centredly.
What you'll be able to do
- Understand the different stages and processes involved in conducting assessments in a health and social care setting.
- Lead and actively contribute to the assessment of individuals, ensuring a person-centred approach.
- Effectively manage the outcomes of assessments, including planning and implementing appropriate support.
- Promote a wider understanding of the role and importance of assessment to colleagues and other stakeholders.
- Review and evaluate the effectiveness of assessment practices, identifying areas for improvement and development.
Champion equality, diversity and inclusionReal unit · ProQual Awarding Body
You'll gain an understanding of diversity, equality, and inclusion within health and social care. The unit enables them to champion these principles, develop supportive systems and processes, and manage risks related to balancing individual rights and responsibilities.
What you'll be able to do
- Understand the concepts of diversity, equality and inclusion in relation to own area of responsibility within a health and social care context.
- Champion diversity, equality and inclusion in the workplace, promoting a culture of respect and understanding.
- Understand how to develop systems and processes that actively promote diversity, equality and inclusion within the organisation.
- Manage the risks presented when balancing individual rights and professional duty of care, ensuring ethical and legal considerations are met.
Communicating in Health and Social Care OrganisationsReal unit · ProQual Awarding Body
This unit explores communication skills within health and social care organisations, including methods, factors influencing communication, and the role of information and communication technology (ICT). You'll consider cultural differences and power dynamics affecting communication processes.
What you'll be able to do
- Explore how communication skills are used in health and social care settings
- Understand how various factors influence the communication process in health and social care
- Explore the use of information and communication technology (ICT) in health and social care
Communication Skills for Health and Social Care ManagementReal unit · ProQual Awarding Body
You'll develop an understanding of communication within health and social care management, including internal communication channels, factors affecting effectiveness, and communication between professionals and service users. The unit also covers oral presentation skills and the impact of organisational culture.
What you'll be able to do
- Understand how internal communication takes place within health and social care organisations
- Understand the factors that impact on the effectiveness of communications
- Understand features of communications between health and social care professionals and service users
- Present oral information effectively in a health and social care context
- Communicate formally in writing in a health and social care context
Conduct and support others in the assessment of individuals health and wellbeingReal unit · ProQual Awarding Body
It teaches you to understand and conduct assessments of individuals' health and wellbeing using a person-centred approach. You'll manage the assessment process, respond to outcomes appropriately, and support others in effective assessment practices.
What you'll be able to do
- Understand the process for carrying out assessments of individuals' health and wellbeing, including different assessment methods and tools.
- Demonstrate a person-centred approach to assessment, ensuring the individual's needs, preferences and goals are at the centre of the process.
- Manage the assessment process effectively, including planning, data collection, analysis and documentation.
- Respond appropriately to the outcomes of the assessment, developing and implementing care plans or interventions as required.
- Support and demonstrate to others how to undertake assessments within own scope of practice, promoting best practice and adherence to organisational policies.
Develop and evaluate operational plans for own area of responsibilityReal unit · ProQual Awarding Body
This unit focuses on aligning operational objectives with organisational goals and implementing operational plans effectively.
What you'll be able to do
- Align objectives of own area of responsibility with those of the organisation.
Develop health and safety and risk management policies, procedures and practices in health and social care or children and young people’s settingsReal unit · ProQual Awarding Body
You'll develop knowledge of health and safety legislation and organisational policies relevant to health, social care, or children and young people’s settings. The unit covers implementing and monitoring compliance with health, safety, and risk management procedures.
What you'll be able to do
- Understand the current legislative framework relevant to health, social care or children and young people’s settings.
- Understand organisational health, safety and risk management policies, procedures and practices that are relevant to health, social care or children and young people’s settings.
- Implement health, safety and risk management requirements in health and social care or children and young people’s settings.
- Monitor compliance with health, safety and risk management requirements in health and social care or children and young people’s settings.
- Lead the implementation of policies, procedures and practices to manage risk to individuals in health and social care or children and young people’s settings.
- Lead the implementation of policies, procedures and practices to manage risk to others in health and social care or children and young people’s settings.
- Promote a culture where needs and risks are balanced with health and safety practice in health and social care or children and young people’s settings.
- Improve health, safety and risk management policies in health and social care or children and young people’s settings.
- Improve health, safety and risk management procedures in health and social care or children and young people’s settings.
- Improve health, safety and risk management practices in health and social care or children and young people’s settings.
Develop professional supervision practice in health and social care or children and young people’s work settingsReal unit · ProQual Awarding Body
This unit develops learners' understanding of professional supervision in health and social care or children and young people’s settings. It covers supervision purposes, benefits, models, and skills to prepare, conduct, and evaluate supervision sessions.
What you'll be able to do
- Understand the purpose of professional supervision in health and social care or children and young people’s work settings.
- Understand how the principles of professional supervision can be used to inform performance management in health and social care or children and young people’s work settings.
- Undertake the preparation for professional supervision with supervisees in health and social care or children and young people’s work settings.
- Provide professional supervision in health and social care or children and young people’s work settings.
- Manage conflict situations during professional supervision in health and social care or children and young people’s work settings.
- Evaluate own practice when conducting professional supervision in health and social care or children and young people’s work settings.
Empowering Users of Health and Social Care ServicesReal unit · ProQual Awarding Body
You'll understand how service design and review promote and maximise the rights of users of health and social care services. The unit covers methods to encourage participation and independence, risk management responsibilities, and the importance of safeguarding and confidentiality.
What you'll be able to do
- Understand how the design and review of services promotes and maximises the rights of users of health and social care services.
- Understand how to promote the participation and independence of users of health and social care services.
- Understand the responsibility of managing and monitoring risks in health and social care settings.
- Understand how good practice in the administration of medication is essential for users of health and social care services.
Equality and Diversity in Health and Social CareReal unit · ProQual Awarding Body
This unit provides learners with knowledge of key legislative frameworks for equality and diversity in health and social care. You'll understand how legislation is applied, promoted, and managed, and how to identify and challenge discrimination.
What you'll be able to do
- Understand the key legislative frameworks for equality and diversity in Health and Social Care, including relevant Acts and regulations.
- Understand equality and diversity legislation in relation to Health and Social Care service delivery and employment practices.
- Understand how equality and diversity is promoted and managed within Health and Social Care organisations, including policies and procedures.
- Identify and challenge discriminatory behaviour and/or practices in Health and Social Care settings, taking appropriate action to address them.
Evaluate and develop own contribution to the serviceReal unit · ProQual Awarding Body
This unit focuses on evaluating personal practice within health and social care. You'll understand evaluation processes, carry out self-assessments using appropriate methods, analyse findings, and identify development objectives for professional growth.
What you'll be able to do
- Understand the process of evaluating practice.
- Carry out evaluation of practice.
- Identify development objectives.
Facilitate change in health and social care or children and young people's settingsReal unit · ProQual Awarding Body
This unit will help learners understand the principles of change management in health and social care.
What you'll be able to do
- Understand the principles of change management in health and social care settings.
Facilitate learning in groupsReal unit · ProQual Awarding Body
You'll learn to manage group dynamics, establish effective communication, and facilitate collabourative learning. The unit includes strategies to promote inclusivity, manage conflict, and enable reflection on learning and participation within groups.
What you'll be able to do
- Manage group dynamics effectively
- Establish and maintain effective communication with group members
- Facilitate collaborative learning within a group
- Enable individuals to reflect on the way in which they have been learning and participating in the group
Health and Safety in the Health and Social Care WorkplaceReal unit · ProQual Awarding Body
You'll understand the implementation of health and safety legislation in health and social care workplaces. The unit includes responsibilities of employers and employees, the impact on customers and practitioners, and monitoring and reviewing health and safety practices.
What you'll be able to do
- Understand how health and safety legislation is implemented in the health and social care workplace.
- Understand the ways in which health and safety requirements impact on customers and the work of practitioners in the health and social care workplace.
- Understand the monitoring and review of health and safety in the health and social care workplace.
Health and Social Care in ContextReal unit · ProQual Awarding Body
This unit covers the structural organisation of a chosen health or social care area, including roles, responsibilities, and interdepartmental collabouration. You'll understand legislative frameworks and external influences affecting service delivery and individual rights.
What you'll be able to do
- Understand the structural organisation of a chosen health and/or social care area, including roles and responsibilities
- Understand the implications of relevant legislative frameworks in the chosen health and social care area, and how they impact practice
- Understand the external influences on a chosen health and/or social care area, such as social, economic, and political factors
- Understand the individual rights underpinning the delivery of health and social care to service users, including confidentiality and informed consent
Influences on Health and Social Care OrganisationsReal unit · ProQual Awarding Body
It teaches you to understand how external factors, organisational structure, culture, and leadership influence health and social care organisations. You'll analyse impacts on service delivery and the role of leadership within these organisations.
What you'll be able to do
- Understand the relationship between the external environment and health and social care organisations
- Understand the impact of organisational structure and culture on health and social care service delivery
- Understand the role of leadership in health and social care organisations
Lead and manage infection prevention and control within the work settingReal unit · ProQual Awarding Body
You'll gain knowledge of infection prevention and control policies, procedures, and practices. The unit covers leading policy implementation, managing information exchange, and promoting infection prevention within work settings.
What you'll be able to do
- Understand current infection prevention and control policies, procedures and practices.
- Lead the implementation of policies and procedures for infection prevention and control.
- Manage the exchange of information about infections.
- Lead the practice of infection prevention and control.
- Manage risk management in infection prevention and control.
- Review the effectiveness of policies, procedures and practices for infection prevention and control.
Lead the management of transitionsReal unit · ProQual Awarding Body
Learn about the impact of change and transitions on individuals' wellbeing and how to manage transitions effectively.
What you'll be able to do
- Understand the impact of change and transitions on the wellbeing of individuals.
Lifespan development and healthcare needsReal unit · ProQual Awarding Body
You'll understand how health and wellbeing are influenced throughout the lifespan by physical, emotional, and social factors. The unit covers human development stages, lifestyle impacts, and principles of care provision tailored to different life stages.
What you'll be able to do
- Understand how an individual's health and wellbeing is affected throughout their lifespan
- Understand the different stages and processes of human development, from infancy to old age
- Understand the principles of care provision for individuals at different stages throughout their lifespan, considering their specific needs
Manage finance within own area of responsibility in health and social care or children and young people's settingReal unit · ProQual Awarding Body
This unit equips learners with knowledge and skills to manage finances within their area of responsibility in health and social care or children and young people’s settings. You'll understand financial management principles, budgeting, cost control, and evaluate financial expenditure.
What you'll be able to do
- Understand the principles of financial management within own work setting.
- Understand the regulations relating to financial management within own work setting.
- Understand the organisation's policies and procedures for financial management.
- Plan budget requirements for own area of responsibility, taking into account organisational objectives.
- Justify budget requirements for own area of responsibility.
- Manage a budget effectively, in line with organisational policies and procedures.
- Monitor expenditure against the agreed budget.
- Identify and address variances in expenditure.
- Evaluate financial expenditure within own area of responsibility, identifying areas for improvement.
- Report on financial expenditure within own area of responsibility.
Manage induction in health and social care or children and young people’s settingsReal unit · ProQual Awarding Body
You'll understand the purpose and key elements of induction in health and social care or children and young people’s settings. The unit covers managing the induction process, supporting implementation, and evaluating its effectiveness for new staff members.
What you'll be able to do
- Understand the purpose of induction for health and social care or children and young people’s settings.
- Manage the induction process in health, social care and children and young people’s work settings.
- Support the implementation of induction processes in health, social care and children and young people’s work settings.
- Evaluate the induction process in health and social care or children and young people’s settings.
- Implement improvements to the induction process in health and social care or children and young people’s settings.
Manage physical resourcesReal unit · ProQual Awarding Body
Understand sustainability in resource management and how to manage physical resources effectively.
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
Manage quality in health and social care or children and young people's settingReal unit · ProQual Awarding Body
This unit covers quality assurance within health and social care or children and young people’s settings. You'll understand relevant legislation, implement quality standards, and lead evaluations of quality processes involving various stakeholders.
What you'll be able to do
- Understand the context of quality assurance in a health and social care or children and young people’s setting
- Implement quality standards in a health and social care or children and young people’s setting
- Lead the evaluation of quality processes in a health and social care or children and young people’s setting
Personal and Professional Development in Health and Social CareReal unit · ProQual Awarding Body
You'll explore how personal values and ethical practice influence contributions in health and social care settings. The unit teaches you to produce, monitor, revise, and evaluate personal and professional development plans to enhance skills and abilities required of practitioners.
What you'll be able to do
- Understand how personal values and principles influence individual contributions to work in health and social care settings, recognising the importance of ethical practice.
- Produce, monitor, revise and evaluate plans for personal progress in developing the skills and abilities required of a health and social care practitioner, identifying learning opportunities and setting realistic goals.
- Understand the application of principles of professional engagement with users of health and social care services, including communication, empathy and respect.
- Demonstrate development of own skills and understanding in relation to working with others in health and social care practice, reflecting on experiences and seeking feedback to improve performance.
Physiological Principles for Health and Social CareReal unit · ProQual Awarding Body
This unit provides knowledge of human body structure and function, including cells, tissues, organs, and homeostasis. You'll understand how routine health and social care data informs individual care planning and relate physiological variations to health outcomes.
What you'll be able to do
- Know the structure and functioning of the human body.
- Understand the relationship between body functioning and relevant detailed anatomy and physiology.
- Understand how routine data collected in health and social care informs the planning of care for individuals.
- Relate routine variations in body structure and functioning to care received by individuals.
Prepare clients through advice and guidance for the implementation of a course of actionReal unit · ProQual Awarding Body
It teaches you to assist clients in preparing and developing action plans, including setting realistic goals, prioritising tasks, and identifying resources for implementation. You'll support clients through advice and guidance to facilitate effective course of action planning.
What you'll be able to do
- Assist clients to prepare an action plan.
- Assist clients to develop the action plan.
- Assist clients to identify how the plan might be implemented.
Principles of Health and Social Care PracticeReal unit · ProQual Awarding Body
This unit provides learners with an understanding of key principles in health and social care practice, including person-centred approaches, promoting independence, and safeguarding. You'll explore the impact of policy, legislation, and theory on organisational practice.
What you'll be able to do
- Understand how principles of support are implemented in health and social care practice, with reference to person-centred approaches.
- Understand how principles of support are implemented in health and social care practice, with reference to promoting independence.
- Understand how principles of support are implemented in health and social care practice, with reference to safeguarding.
- Understand the impact of policy on organisation policy and practice within health and social care.
- Understand the impact of legislation on organisation policy and practice within health and social care.
- Understand the impact of regulation on organisation policy and practice within health and social care.
- Understand the impact of codes of practice on organisation policy and practice within health and social care.
- Understand the impact of standards on organisation policy and practice within health and social care.
- Understand the theories that underpin health and social care practice, including psychological theories.
- Understand the theories that underpin health and social care practice, including sociological theories.
- Contribute to the development of health and social care organisational policy.
- Contribute to the implementation of health and social care organisational policy.
Promote access to healthcare for individuals with learning disabilitiesReal unit · ProQual Awarding Body
You'll explore issues affecting access to healthcare for individuals with learning disabilities. The unit covers healthcare needs, barriers to access, good practice in support, and how to assist others in developing and monitoring access strategies.
What you'll be able to do
- Understand issues related to access to healthcare services for individuals with learning disabilities
- Understand the healthcare needs that may affect individuals with learning disabilities
- Understand good practice in supporting people with a learning disability to access healthcare services
- Understand how to support others to develop plans for healthcare
- Understand how to support others to implement plans for healthcare
- Understand how to support others to monitor plans for healthcare
- Understand how to support others to review plans for healthcare
- Develop processes to support others to meet the healthcare needs of individuals with a learning disability
- Promote good practice to others in their support of individuals with learning disabilities accessing healthcare
Promote effective nutrition and fluid balanceReal unit · ProQual Awarding Body
You'll evaluate social factors impacting nutrition locally compared to national data and understand relevant legislation and guidelines. The unit covers nutritional needs related to clinical conditions and strategies to promote effective nutrition and fluid balance.
What you'll be able to do
- Evaluate the social impact on nutrition in an individuals own locality in comparison to national statistics.
- Understand current legislation, local policy and guidelines around nutrition, supplements and assistive nutrition.
- Understand clinical conditions and their nutritional needs.
- Understand the relationship between nutrition and clinical conditions within the renal and digestive systems.
- Identify when, and how, to adapt food and fluid preparations to meet individual needs.
- Understand how to recognise extended methods for individuals specific nutritional needs.
- Provide support for individuals to eat and drink.
- Support others to monitor nutrition and fluid balance.
- Understand the availability and use of nutritional supplements.
- Measure Body Mass Index (BMI).
- Understand how to recognise nutritional complications.
Promote good practice in the support of individuals with autistic spectrum conditionsReal unit · ProQual Awarding Body
You'll examine evolving theories of autism and their implications for supporting individuals with autistic spectrum conditions. The unit includes understanding legal and policy frameworks and promoting good practice to support positive outcomes for individuals with autism.
What you'll be able to do
- Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions.
- Understand the implications of the legal and policy framework underpinning the support of individuals with autistic spectrum conditions.
- Promote good practice in the support of individuals with an autistic spectrum condition.
- Promote to others positive communication strategies for individuals with an autistic spectrum condition.
- Implement strategies to support individuals with an autistic spectrum condition to manage their sensory world.
Promote professional developmentReal unit · ProQual Awarding Body
This unit covers the principles of professional development, enabling learners to prioritise goals, set targets, and prepare a professional development plan. You'll also develop skills in reflective practice to improve their performance within health and social care settings.
What you'll be able to do
- Understand the principles of professional development.
- Prioritise goals and targets for own professional development.
- Prepare a professional development plan.
- Improve performance through reflective practice.
Provide support for other practitionersReal unit · ProQual Awarding Body
You'll learn to support other practitioners by agreeing support needs, promoting effective practice, and delivering support sessions. The unit emphasises assessing individual needs and development goals to facilitate professional growth within health and social care settings.
What you'll be able to do
- Agree the support required by other practitioners, taking into account their individual needs and development goals.
- Assess the support needs of other practitioners.
- Promote the effective practice of others through mentoring, coaching, and guidance.
- Provide constructive feedback to other practitioners.
- Deliver support sessions to practitioners, using appropriate methods and resources.
- Evaluate the effectiveness of support sessions.
Recruitment and selection within health and social care or children and young people’s settingsReal unit · ProQual Awarding Body
This unit provides learners with knowledge of recruitment and selection processes in health and social care or children and young people’s settings. You'll understand relevant legislation, equality and diversity considerations, and their role in contributing to recruitment and selection activities.
What you'll be able to do
- Understand the recruitment and selection processes in health and social care or children and young people’s settings.
- Contribute to the recruitment process in health and social care or children’s and young people’s settings.
- Participate in the selection process in health and social care or children’s and young people’s settings.
- Evaluate the recruitment and selection processes in health and social care or children’s and young people’s settings.
Reflective PracticeReal unit · ProQual Awarding Body
It teaches you to review and evaluate their own performance when working with vulnerable young people, focusing on efficiency, effectiveness, and the wider social, economic, and environmental contexts. You'll also exchange examples of good practice with colleagues to enhance their professional development.
What you'll be able to do
- Review own performance in relation to working with vulnerable young people and exchange examples of good practice with colleagues.
- Evaluate the efficiency of own practice in working with vulnerable young people.
- Evaluate the effectiveness of own practice in working with vulnerable young people.
- Evaluate the relevance of the wider social context to working with vulnerable young people.
- Evaluate the relevance of the wider economic context to working with vulnerable young people.
- Evaluate the relevance of the wider environmental context to working with vulnerable young people.
Safeguarding and protection of children and young peopleReal unit · ProQual Awarding Body
This unit provides learners with a comprehensive understanding of safeguarding and protection of children and young people, including relevant legislation, regulations, and policies. You'll learn to lead service provision, manage inter-agency working, and respond appropriately to safeguarding concerns.
What you'll be able to do
- Understand the relevant legislation, regulations and policies that underpin the protection of children and young people, including safeguarding procedures and reporting requirements.
- Understand the legal and ethical responsibilities related to safeguarding.
- Lead service provision that protects children and young people, ensuring that all staff are aware of their responsibilities and are trained to identify and respond to safeguarding concerns.
- Implement safeguarding policies and procedures effectively.
- Manage inter-agency, joint or integrated working in order to protect children and young people, ensuring effective communication and collaboration between different agencies.
- Contribute to multi-agency risk assessments and planning.
- Monitor and evaluate the systems, processes and practice that safeguards children and young people, identifying areas for improvement and implementing changes as necessary.
- Review and update safeguarding policies and procedures.
Safeguarding and protection of vulnerable adultsReal unit · ProQual Awarding Body
This unit covers legislation, regulations, and policies related to safeguarding vulnerable adults. You'll learn to lead protective service provision, manage inter-agency working, and monitor and evaluate safeguarding systems.
What you'll be able to do
- Understand the legislation, regulations and policies that underpin the protection of vulnerable adults.
- Lead service provision that protects vulnerable adults.
- Manage inter-agency, joint or integrated working in order to protect vulnerable adults.
- Monitor and evaluate the systems, processes and practice that safeguards vulnerable adults.
Share knowledge and good practiceReal unit · ProQual Awarding Body
It teaches you to plan and share knowledge and good practice effectively within relevant settings. You'll learn to incorporate new knowledge into their practice and evaluate the impact and effectiveness of knowledge sharing.
What you'll be able to do
- Plan how to share knowledge and good practice within a relevant setting
- Demonstrate the ability to share knowledge and good practice effectively
- Demonstrate the ability to incorporate new knowledge into own practice, reflecting on its impact
- Evaluate the effectiveness of the sharing of knowledge and good practice, identifying areas for improvement
Support individuals with multiple conditions and/or disabilitiesReal unit · ProQual Awarding Body
You'll gain knowledge of the implications of multiple conditions and/or disabilities on individuals, including physical, psychological, emotional, and social effects. The unit also covers supporting individuals and others in care provision and reviewing service delivery to meet complex needs.
What you'll be able to do
- Understand the implications of multiple conditions and/or disabilities for the individual
- Support an individual with multiple conditions and/or disabilities
- Develop others to support the individual with multiple conditions and/or disabilities
- Review service provision in respect of individuals with multiple conditions and/or disabilities
Support individuals with sensory loss with communicationReal unit · ProQual Awarding Body
You'll understand language development stages and factors affecting communication in individuals with sensory loss. The unit covers specialist communication systems and skills to support individuals and others in enhancing communication effectively.
What you'll be able to do
- Understand the typical stages of language development and potential variations.
- Understand the various factors that can affect the language and communication skills of an individual with sensory loss, including the type and severity of loss.
- Understand the complexities and nuances of specialist communication systems and assistive technologies used by individuals with sensory loss.
- Provide effective support to individuals with sensory loss to enhance their communication abilities and participation.
- Support others, including family members and colleagues, to effectively utilise specialist communication methods and technologies.
- Review communication work with individuals with sensory loss to identify areas of success and areas for improvement in practice.
The Sociological Context of Health and Social CareReal unit · ProQual Awarding Body
You'll gain an understanding of contemporary society's diverse structures and cultures and how social inequalities affect life chances and health status. The unit explores sociological concepts and theories related to social and health issues.
What you'll be able to do
- Understand the contemporary nature of society, including its diverse structures and cultures
- Understand how social inequalities, such as poverty and discrimination, influence the life chances and health status of individuals
- Understand sociological concepts and theories in relation to contemporary social and health issues, and their application to practice
The principles and philosophy of healthcareReal unit · ProQual Awarding Body
You'll explore the principles and philosophy underpinning healthcare, including the relationship between health and wellbeing. The unit examines biomedical, sociological, psychological, and holistic biopsychosocial models, analysing their strengths and limitations.
What you'll be able to do
- Understand the relationship between health and wellbeing.
- Understand the principles of the biomedical model of healthcare.
- Understand the principles of the sociological model of healthcare.
- Understand the principles of the psychological model of healthcare.
- Understand the holistic approach and impact of the biopsychosocial model in healthcare.
The structure, organisation and function of the human bodyReal unit · ProQual Awarding Body
This unit provides learners with an understanding of the organisation and function of the human body, from cells to complex systems. You'll study the structure and roles of body systems including skeletal, muscular, cardiovascular, respiratory, and digestive systems.
What you'll be able to do
- Understand the organisation of the human living cell, from its simplest level to the most complex level found in the human body.
- Understand the principles of the human body systems.
Understand children and young person’s developmentReal unit · ProQual Awarding Body
You'll gain knowledge of typical developmental patterns for children and young people from birth to 19 years. The unit covers factors affecting development, benefits of early intervention, and the impact of transitions on development.
What you'll be able to do
- Understand the pattern of development that would normally be expected for children and young people from birth to 19 years.
- Understand the factors that impact on children and young people’s development.
- Understand the benefits of early intervention to support the development of children and young people.
- Understand the potential effects of transitions on children and young people’s development.
- Understand how assessing, monitoring and recording the development of children and young people informs the use of interventions.
Understand how to manage a teamReal unit · ProQual Awarding Body
This unit provides learners with knowledge of effective team performance attributes and factors. You'll understand how to support team development, promote shared purpose, encourage a no-blame culture, and apply different leadership and management styles within teams.
What you'll be able to do
- Understand the key attributes of effective team performance, including communication, collaboration, and shared goals.
- Understand the factors that contribute to effective team performance.
- Support team development through training, mentoring, and coaching.
- Identify and address individual development needs within the team.
- Promote a shared purpose within a team, ensuring all members understand and are committed to the team's objectives.
- Communicate the team's purpose effectively.
- Promote a ‘no-blame culture’ within a team, encouraging open communication and learning from mistakes.
- Create a safe and supportive environment for team members.
- Understand different styles of leadership and management and their impact on team performance.
- Understand the importance of adapting leadership style to suit the needs of the team and individual members.
Understand partnership workingReal unit · ProQual Awarding Body
You'll develop an understanding of partnership working within health and social care, including its definition, principles, and the roles and responsibilities of partners. The unit covers the benefits of partnership working for service users and organisations, as well as potential challenges.
What you'll be able to do
- Understand the principles of partnership working within health and social care.
- Understand the benefits of partnership working for individuals and organisations.
- Understand the potential challenges of partnership working.
Understand professional management and leadership in health and social care settingsReal unit · ProQual Awarding Body
This unit covers management and leadership theories and their applications within health and social care.
What you'll be able to do
- Understand theories of management and leadership and how they apply in health and social care settings.
Understand the principles and application of physiological measurementsReal unit · ProQual Awarding Body
You'll explore the principles and application of physiological measurements, including relevant legislation, policy, and best practice. The unit covers anatomy and physiology related to measurements and the impact of lifestyle, culture, and family background on individuals' physiological data.
What you'll be able to do
- Understand relevant legislation, policy and best practice for undertaking physiological measurements.
- Understand the anatomy and physiology associated with physiological measurements.
- Assess the impact of lifestyle, culture and family background on individuals' physiological measurements.
- Understand the physiological state associated with blood pressure.
- Understand the physiological state associated with a pulse.
- Understand the physiological state associated with temperature.
- Understand the physiological state associated with respiration.
- Understand the physiological state associated with oxygen saturation levels.
- Recognise the deteriorating patient.
- Support others to undertake physiological measurements.
Understand the principles, theories and concepts related to leading and developing a work team in a healthcare environmentReal unit · ProQual Awarding Body
This unit provides learners with knowledge of leadership and management principles related to effective team performance in healthcare. You'll explore team formation, leadership styles, communication, and the monitoring and reviewing of individual and team performance.
What you'll be able to do
- Understand how leadership and management impact on effective team performance, including motivation and engagement.
- Understand how leadership and management impact on effective team performance, including communication and collaboration.
- Understand the processes for team formation and development, including stages of team development.
- Understand the processes for team formation and development, including roles and responsibilities within a team.
- Understand the impact of leadership styles on team performance, including autocratic, democratic, and laissez-faire styles.
- Understand the impact of leadership styles on team performance, including situational leadership.
- Understand the principles of monitoring individual performance within a team.
- Understand the principles of monitoring team performance.
- Understand the principles of reviewing individual performance within a team.
- Understand the principles of reviewing team performance.
Understanding Deaf CultureReal unit · ProQual Awarding Body
You'll gain an understanding of Deaf culture, including its values, beliefs, traditions, and social norms, as well as the diversity within the culture. The unit covers the cultural context of d/Deafness, recognising variations in language, identity, and experience among different subgroups.
What you'll be able to do
- Understand Deaf culture, including its values, beliefs, traditions, and social norms.
- Understand the diversity within Deaf culture.
- Understand the cultural context of d/Deafness, including the historical and social factors that have shaped Deaf identity and community.
- Understand the impact of societal attitudes and discrimination on d/Deaf individuals.
Understanding Dementia CareReal unit · ProQual Awarding Body
This unit provides learners with an understanding of dementia care, including common forms of dementia, their impact on individuals and families, and support needs. You'll apply a person-centred approach to care planning and recognise challenges in providing effective dementia care.
What you'll be able to do
- Understand the common forms of dementia and their characteristics
- Understand the impact of dementia on the individual and their family, including emotional, social, and practical considerations
- Understand the support needs of the individual with dementia, including personal care, medication management, and social activities
- Understand how to provide a person-centred approach to care planning for an individual with dementia, focusing on their individual needs and preferences
- Understand the challenges of supporting an individual with dementia, including communication difficulties, behavioural changes, and ethical dilemmas
Understanding Specific Needs in Health and Social CareReal unit · ProQual Awarding Body
This unit provides learners with an understanding of specific needs in health and social care, including perceptions of health, disability, illness, and behaviour. You'll examine how services support individuals and explore intervention strategies and coping mechanisms.
What you'll be able to do
- Understand perceptions of health, disability, illness and behaviour.
- Understand how health and social care services and systems support individuals with specific needs.
- Understand approaches that support individuals with specific needs.
- Understand intervention strategies that support individuals with specific needs.
- Understand strategies for coping with challenging behaviours associated with specific needs.
Understanding professional supervision practiceReal unit · ProQual Awarding Body
You'll explore the purpose and benefits of professional supervision in health and social care settings. The unit covers applying supervision principles to performance management and supporting individuals through effective supervisory relationships.
What you'll be able to do
- Understand the purpose and importance of professional supervision in health and social care settings.
- Understand how the principles of supervision can be applied to inform performance management processes.
- Understand how to effectively support individuals through professional supervision, addressing their needs and concerns.
- Understand how professional supervision contributes to improved individual and team performance within an organisation.
Undertake a research project within services for health and social care or children and young peopleReal unit · ProQual Awarding Body
You'll learn to undertake a research project within health and social care or children and young people’s services. The unit covers justifying research topics, understanding research components, conducting research, and analysing and presenting findings.
What you'll be able to do
- Justify a topic for research within services for health and social care or children and young people, based on its relevance and potential impact.
- Understand how the components of research are used, including research questions and hypotheses.
- Understand how the components of research are used, including research methodologies.
- Understand how the components of research are used, including data collection methods.
- Understand how the components of research are used, including ethical considerations.
- Conduct a research project within services for health and social care or children and young people, adhering to ethical guidelines.
- Conduct a research project within services for health and social care or children and young people, using appropriate data collection methods.
- Analyse research findings using appropriate analytical techniques.
- Interpret research findings in relation to the research question or hypothesis.
Undertake research for the service and its clientsReal unit · ProQual Awarding Body
This unit equips learners with skills to undertake research relevant to services and clients, including identifying information sources, collecting data, and analysing and reporting findings. You'll evaluate source reliability and apply appropriate data collection methods.
What you'll be able to do
- Identify appropriate sources of information relevant to the service and its clients, and determine their availability.
- Collect data effectively and ethically to meet the defined research objectives, using appropriate methods.
- Analyse the collected data using suitable techniques and report on the findings in a clear and concise manner.
Use and develop systems that promote communicationReal unit · ProQual Awarding Body
You'll learn to address diverse communication needs in their role and improve communication systems that support positive outcomes. The unit covers overcoming barriers, enhancing partnership working, and effective information management.
What you'll be able to do
- Address the range of communication requirements in own role
- Improve communication systems and practices that support positive outcomes for individuals
- Improve communication systems to support partnership working
- Use systems for effective information management
Use person-centred practices to deliver personalisation in health and social careReal unit · ProQual Awarding Body
You'll develop the ability to apply person-centred values and thinking to deliver personalised care in health and social care settings. The unit includes using person-centred tools, updating support plans, and respecting individuals' rights and choices.
What you'll be able to do
- Put person-centred values into practice.
- Implement person-centred thinking to deliver personalised services.
- Use person-centred thinking tools for on-going implementation of support plans.
- Provide practical assistance with updating Support Plans.
- Provide practical assistance with reviewing Support Plans.
- Take a person-centred approach to risk.
- Promote well-being.
- Promote community membership.
Work in partnership in health and social care or children and young people’s settingsReal unit · ProQual Awarding Body
You'll understand and apply the principles of partnership working in health and social care or children and young people’s settings. The unit covers establishing and maintaining effective working relationships with colleagues and other professionals to support collabourative practice.
What you'll be able to do
- Understand partnership working principles and practices
- Establish and maintain working relationships with colleagues
- Establish and maintain working relationships with other professionals
- Work in partnership with others to achieve shared goals
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Appraise staff performanceAssess the individual in a health and social care settingChampion equality, diversity and inclusionCommunicating in Health and Social Care OrganisationsCommunication Skills for Health and Social Care ManagementConduct and support others in the assessment of individuals health and wellbeingDevelop and evaluate operational plans for own area of responsibilityDevelop health and safety and risk management policies, procedures and practices in health and social care or children and young people’s settings
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
ProQual Level 5 Diploma in Advanced Healthcare and Social Care Support Skills
- Assess an individual’s health status
- Assess individuals with long term conditions
- Enable patients and their families to understand established renal failure and its treatment
- Form a professional judgement of an individual’s health condition
- Interpret research findings and implement them in practice
- Manage the quality of services involving volunteers
- Monitor and manage the quality of the provision of care services
- Support individuals with long term conditions to manage their nutrition
Where this can lead
Department Manager, Healthcare Operations
Your journey here is what you make it. We're looking for leaders who are committed to making a real difference in healthcare, whether that's by becoming a future C-suite executive or by becoming the absolute best at driving operational excellence from a specialist perspective. We'll support you every step of the way.
See the whole journey →Opens the roleDepartment Manager, Healthcare OperationsOne of the jobs this qualification is a route intoSee the role →Opens the roleHealthcare Finance Analyst ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Healthcare Finance AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Healthcare Finance AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleHealthcare Finance AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Healthcare Operations AnalystOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assess an individual’s health statusAssess individuals with long term conditionsEnable patients and their families to understand established renal failure and its treatmentForm a professional judgement of an individual’s health conditionInterpret research findings and implement them in practiceManage the quality of services involving volunteersMonitor and manage the quality of the provision of care servicesSupport individuals with long term conditions to manage their nutrition
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers the policies, theories, and models that underpin staff performance appraisal in health and social care. Learners will develop skills to support others in understanding appraisal purposes, facilitate preparation, participate in appraisal meetings, and evaluate their own practice.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ProQual Level 5 Diploma in Advanced Healthcare and Social Care Support Skills
58 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Appraise staff performance
- Assess the individual in a health and social care setting
- Champion equality, diversity and inclusion
- Communicating in Health and Social Care Organisations
- Communication Skills for Health and Social Care Management
- Conduct and support others in the assessment of individuals health and wellbeing
and 52 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.