BIIAB · RQF Level 5
BIIAB Level 5 Diploma in Management and Leadership (NVQ)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits53
- Guided learning237 hours
- Units in this qualification37
Awarded by BIIAB · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
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These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conduct quality auditsReal unit · BIIAB
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively
- Conduct quality audits in line with organisational procedures
Contribute to the design and development of an information systemReal unit · BIIAB
What you'll be able to do
- Understand information system design requirements, including user needs and technical specifications.
- Contribute to the specification of an information system, providing input on functionality and usability.
- Recommend options for the development of an information system, considering factors such as cost, performance and security.
Contribute to the development of a strategic planReal unit · BIIAB
What you'll be able to do
- Understand the fundamental principles of strategic planning within an organisational context.
- Analyse the various factors, both internal and external, that can affect the development and implementation of strategic plans.
- Contribute effectively to the development of a strategic plan, demonstrating an understanding of its key components and objectives.
Design business processesReal unit · BIIAB
What you'll be able to do
- Understand the range of techniques and tools that can be used to support the design of effective business processes
- Develop new business processes that meet identified organisational needs
- Evaluate the effectiveness of existing and newly developed business processes, identifying areas for improvement
Develop and implement an operational planReal unit · BIIAB
What you'll be able to do
- Understand the principles of operational planning, including the importance of setting clear objectives and targets.
- Develop an operational plan that is aligned with the organisation's strategic goals.
- Implement an operational plan, monitoring progress and making adjustments as necessary.
- Evaluate the effectiveness of an operational plan, identifying areas for improvement.
Develop and maintain professional networksReal unit · BIIAB
What you'll be able to do
- Understand the principles of effective networking and relationship building in a professional context
- Identify relevant professional networks that can support personal and organisational development
- Maintain professional networks through regular communication and engagement to foster mutually beneficial relationships
Develop and manage collaborative relationships with other organisationsReal unit · BIIAB
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including the benefits and potential challenges
- Identify external collaborative relationships that could be developed to benefit the organisation
- Collaborate effectively with other organisations, building and maintaining strong working relationships
Develop working relationships with stakeholdersReal unit · BIIAB
What you'll be able to do
- Understand the importance of developing and maintaining effective working relationships with stakeholders.
- Determine the scope for collaboration with stakeholders, identifying areas of mutual benefit and potential synergy.
- Develop productive working relationships with stakeholders, based on trust, open communication, and mutual respect.
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement and further development.
Developing sales proposalsReal unit · BIIAB
What you'll be able to do
- Understand how to write effective sales proposals, considering the target audience and business objectives.
- Develop comprehensive sales proposals that meet client needs and demonstrate value.
- Evaluate the proposal, identifying strengths, weaknesses, and areas for improvement to maximise its impact.
Discipline and grievance managementReal unit · BIIAB
What you'll be able to do
- Understand the key principles that underpin the effective management of discipline and grievance cases within an organisation
- Manage a disciplinary case in accordance with organisational policies and legal requirements
- Manage a grievance case in accordance with organisational policies and legal requirements
Encourage learning and developmentReal unit · BIIAB
What you'll be able to do
- Understand the principles of learning and development and their application in the workplace
- Support individuals' learning and development through appropriate methods and resources
- Evaluate individuals’ learning and development to identify areas for improvement and future development needs
Establish business risk management processesReal unit · BIIAB
What you'll be able to do
- Understand business risk management models and techniques and their application within an organisation
- Develop business risk management processes to identify, assess, and mitigate potential risks
- Evaluate the effectiveness of business risk management processes in protecting the organisation's assets and reputation
Lead the development of a continuous improvement strategyReal unit · BIIAB
What you'll be able to do
- Understand the principles underpinning the development of a continuous improvement strategy, including methodologies and tools.
- Develop a continuous improvement strategy that aligns with organisational goals and objectives.
- Manage continuous improvement initiatives, monitoring progress, and implementing changes to enhance performance.
Lead the development of a knowledge management strategyReal unit · BIIAB
What you'll be able to do
- Understand the core principles underpinning effective knowledge management within an organisation
- Understand the key requirements for successful knowledge management implementation
- Develop a comprehensive knowledge management strategy aligned with organisational goals
- Manage knowledge assets effectively to ensure accessibility and relevance
- Promote knowledge management practices throughout the organisation to foster a culture of knowledge sharing
Lead the development of a quality strategyReal unit · BIIAB
What you'll be able to do
- Understand the core principles underpinning the development of a robust and effective quality strategy.
- Develop a comprehensive quality strategy that aligns with the organisation's overall objectives and values.
- Manage quality effectively by implementing appropriate quality assurance processes and monitoring performance against agreed standards.
Manage Health and Safety in own area of responsibilityReal unit · BIIAB
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation
- Understand how to assess health and safety risks in own area of responsibility
- Understand how to monitor health and safety risks in own area of responsibility
- Understand how to minimise health and safety risks in own area of responsibility
- Review the health and safety policy in own area of responsibility
- Communicate the health and safety policy in own area of responsibility
- Monitor health and safety practices in own area of responsibility
Manage a budgetReal unit · BIIAB
What you'll be able to do
- Understand how to identify financial requirements within a specific organisational context.
- Understand how to set budgets that align with organisational goals and objectives.
- Manage a budget effectively, monitoring income and expenditure.
- Evaluate the use of a budget, identifying variances and recommending corrective actions.
Manage a projectReal unit · BIIAB
What you'll be able to do
- Understand the key principles of project management, including planning, execution, monitoring, and control.
- Plan a project, defining objectives, scope, timelines, and resource requirements.
- Manage a project, ensuring effective communication, risk management, and problem-solving.
- Evaluate the effectiveness of a project, assessing its success against defined objectives and identifying lessons learned for future projects.
Manage a tendering processReal unit · BIIAB
What you'll be able to do
- Develop a clear and comprehensive tender specification that accurately reflects the organisation's requirements
- Manage a tendering exercise effectively, ensuring fairness and transparency throughout the process
- Negotiate the award of contracts with successful bidders, ensuring that the terms and conditions are favourable to the organisation
Manage business riskReal unit · BIIAB
What you'll be able to do
- Understand the key principles and processes involved in the effective management of business risk.
- Address identified business risks by developing and implementing appropriate risk management strategies.
- Mitigate business risk through the application of suitable control measures and contingency plans.
Manage customer service operationsReal unit · BIIAB
What you'll be able to do
- Understand the key aspects of managing customer service operations, including resource allocation and performance monitoring
- Plan customer service operations to meet customer needs and organisational objectives
- Manage customer service operations effectively, ensuring that service standards are met
- Prepare staff for the delivery of high-quality customer service, providing training and support as needed
- Measure customer service performance, using appropriate metrics and feedback mechanisms
Manage eventsReal unit · BIIAB
What you'll be able to do
- Understand the management of an event, including planning, organisation, and execution
- Manage the planning of an event, including setting objectives, developing a budget, and selecting a venue
- Manage an event effectively, ensuring that it runs smoothly and meets its objectives
- Follow up an event, evaluating its success and identifying areas for improvement
Manage information systemsReal unit · BIIAB
What you'll be able to do
- Understand the management of information systems and their role in supporting organisational objectives
- Set up information system processes to ensure data integrity, security, and accessibility
- Manage an information system to meet the needs of the organisation and its stakeholders
Manage knowledge in an organisationReal unit · BIIAB
What you'll be able to do
- Understand the principles of knowledge management within an organisational context
- Identify the key components and processes involved in effective knowledge management
- Identify knowledge assets that need to be managed within an organisation
- Assess the value and importance of different types of knowledge
- Manage knowledge effectively within an organisation
- Implement strategies for capturing, storing, sharing, and applying knowledge
- Evaluate the impact of knowledge management initiatives on organisational performance
Manage physical resourcesReal unit · BIIAB
What you'll be able to do
- Identify the need for physical resources within a specific work area or department.
- Obtain physical resources, following organisational procedures and budget constraints.
- Manage the use of physical resources, ensuring they are used efficiently and effectively.
Manage product and/or service developmentReal unit · BIIAB
What you'll be able to do
- Understand the importance of developing new or improved products and/or services for organisational success
- Understand the different stages involved in the development of new or improved products and/or services
- Understand the factors that influence the success of new or improved products and/or services
- Identify opportunities for new or improved products and/or services based on market research and analysis
- Assess the feasibility of developing new or improved products and/or services
- Develop a plan for managing the development of new or improved products and/or services, including resource allocation and risk management
- Monitor and control the development process, making adjustments as necessary to ensure successful completion
Manage redundancy and redeploymentReal unit · BIIAB
What you'll be able to do
- Understand the legal and ethical considerations involved in the management of redundancy situations
- Understand the principles of redeployment and how it can be used to mitigate the impact of redundancy
- Manage a redundancy process in a fair and sensitive manner, ensuring compliance with relevant legislation
- Manage the redeployment of staff effectively, providing appropriate support and training to facilitate a smooth transition
Manage strategic changeReal unit · BIIAB
What you'll be able to do
- Understand the processes involved in the management and evaluation of organisational change initiatives
- Plan for strategic change by identifying key areas for improvement and developing appropriate strategies
- Manage strategic change effectively by implementing plans and monitoring progress
- Evaluate the impact of strategic change initiatives on the organisation and make recommendations for future improvements
Manage strategic marketing activitiesReal unit · BIIAB
What you'll be able to do
- Understand the strategic management of marketing activities within an organisation
- Evaluate a market and its potential for the organisation
- Develop a marketing communications strategy and plan to meet organisational objectives
- Manage strategic marketing activities effectively and efficiently
Manage the impact of work activities on the environmentReal unit · BIIAB
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation
- Organise work activities so as to minimise the impact on the environment
- Manage the environmental impact of the use of resources
Optimise the use of technologyReal unit · BIIAB
What you'll be able to do
- Understand the principles underpinning the optimisation of technology within the organisation
- Scope the use of technology to improve organisational performance
- Optimise the use of technological solutions to meet organisational needs
- Manage the use of technology effectively
Prepare for and support quality auditsReal unit · BIIAB
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation, including relevant standards and frameworks
- Prepare for quality audits, ensuring that all necessary documentation and resources are available
- Support quality audits effectively, providing information and assistance to auditors as required
Prioritising information for sales planningReal unit · BIIAB
What you'll be able to do
- Understand the different sources and types of information that can be used to support sales activities and planning.
- Understand the importance of internal information, such as sales data and customer feedback, in supporting effective sales strategies.
- Carry out a comprehensive business audit of the internal and external sales environment to identify strengths, weaknesses, opportunities, and threats.
- Use relevant sales information to support the sales planning function, contributing to the development of realistic and achievable sales targets.
Promote equality of opportunity, diversity and inclusionReal unit · BIIAB
What you'll be able to do
- Understand the principles underpinning equality, diversity and inclusion in the workforce, including legal and ethical considerations.
- Evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements, identifying areas for improvement.
- Promote equality, diversity and inclusion policies and practices within the organisation, ensuring compliance and fostering a positive culture.
Provide leadership and managementReal unit · BIIAB
What you'll be able to do
- Understand the principles supporting effective leadership and management, including different leadership styles and their impact.
- Engage and inspire stakeholders and colleagues, fostering a collaborative and productive working environment.
- Deliver results by effectively managing resources, delegating tasks, and monitoring progress towards organisational goals.
Recruitment, selection and induction practiceReal unit · BIIAB
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice, including legal and ethical considerations.
- Recruit people into an organisation, following established procedures and best practice.
- Select appropriate people for the role, using fair and objective assessment methods.
- Induct people into an organisation, ensuring they are equipped with the knowledge and skills to perform their role effectively.
Review the quality of customer serviceReal unit · BIIAB
What you'll be able to do
- Understand how to review the quality of customer service within the organisation
- Plan the measurement of customer service performance
- Evaluate the quality of customer service provided
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Build and Sustain Collaborative Relationships with Other Organisations
- Build and maintain relationships with stakeholders and the wider community
- Business Process Design and Improvement
- Collaborate with an Enterprise Venture Stakeholders
- Develop and maintain your professional connections
- Develop and sustain working relationships with colleagues and stakeholders
- Develop operational plans and manage risks
- Develop plans to meet your organisation's goals
Where this can lead
Knowledge Assets Coordinator
Your journey in Knowledge Management starts here, but it certainly doesn't end here. We're committed to helping you grow, whether that's becoming a deep technical specialist, a people leader, or even moving into a more strategic, cross-functional role. The opportunities are genuinely vast if you're willing to learn and put in the work.
See the whole journey →Showing 6 roles, drawn from 98 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit covers quality management principles and the preparation and conduct of quality audits. Learners will develop skills to define audit scope, gather information, and carry out audits following organisational procedures.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for BIIAB Level 5 Diploma in Management and Leadership (NVQ)
37 units in this credential, in the order it lists them, awarded by BIIAB.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.