How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer BIIAB has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and BIIAB awards. A qualified assessor at the centre judges your evidence, and the certificate comes from BIIAB.
01What it is
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These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with BIIAB. It does the teaching and the mapping. BIIAB sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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02The units
What each unit actually teaches you to do
Conduct quality audits Real unit · BIIAB
This unit covers quality management principles and the preparation and conduct of quality audits. You'll learn to define audit scope, gather information, and carry out audits following organisational procedures.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation
- Prepare to carry out quality audits effectively
- Conduct quality audits in line with organisational procedures
Contribute to the design and development of an information system Real unit · BIIAB
It teaches you to understand information system design requirements and contribute to system specifications. You'll recommend development options considering user needs, functionality, and technical specifications.
What you'll be able to do
- Understand information system design requirements, including user needs and technical specifications.
- Contribute to the specification of an information system, providing input on functionality and usability.
- Recommend options for the development of an information system, considering factors such as cost, performance and security.
Contribute to the development of a strategic plan Real unit · BIIAB
You'll explore strategic planning principles and factors influencing plan development. They will analyse internal and external influences and contribute to the creation of strategic plans within an organisational context.
What you'll be able to do
- Understand the fundamental principles of strategic planning within an organisational context.
- Analyse the various factors, both internal and external, that can affect the development and implementation of strategic plans.
- Contribute effectively to the development of a strategic plan, demonstrating an understanding of its key components and objectives.
Design business processes Real unit · BIIAB
You'll explore techniques and tools for business process design, including process mapping and modelling. They will develop and evaluate business processes to improve organisational efficiency and effectiveness.
What you'll be able to do
- Understand the range of techniques and tools that can be used to support the design of effective business processes
- Develop new business processes that meet identified organisational needs
- Evaluate the effectiveness of existing and newly developed business processes, identifying areas for improvement
Develop and implement an operational plan Real unit · BIIAB
You'll explore the principles of operational planning and develop skills to create, implement, and evaluate operational plans. The unit includes setting SMART objectives and analysing risks and benefits to support organisational goals.
What you'll be able to do
- Understand the principles of operational planning, including the importance of setting clear objectives and targets.
- Develop an operational plan that is aligned with the organisation's strategic goals.
- Implement an operational plan, monitoring progress and making adjustments as necessary.
- Evaluate the effectiveness of an operational plan, identifying areas for improvement.
Develop and maintain professional networks Real unit · BIIAB
This unit provides learners with an understanding of effective professional networking. You'll identify relevant networks, develop communication and interpersonal skills, and maintain professional relationships ethically to support personal and organisational development.
What you'll be able to do
- Understand the principles of effective networking and relationship building in a professional context
- Identify relevant professional networks that can support personal and organisational development
- Maintain professional networks through regular communication and engagement to foster mutually beneficial relationships
Develop and manage collaborative relationships with other organisations Real unit · BIIAB
You'll understand principles of collabouration with other organisations. They will identify, develop, and maintain external collabourative relationships to enhance organisational resources and expertise.
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including the benefits and potential challenges
- Identify external collaborative relationships that could be developed to benefit the organisation
- Collaborate effectively with other organisations, building and maintaining strong working relationships
Develop working relationships with stakeholders Real unit · BIIAB
This unit provides knowledge of stakeholder relationships and collabouration. You'll learn to identify mutual benefits, build productive relationships, and evaluate stakeholder engagement.
What you'll be able to do
- Understand the importance of developing and maintaining effective working relationships with stakeholders.
- Determine the scope for collaboration with stakeholders, identifying areas of mutual benefit and potential synergy.
- Develop productive working relationships with stakeholders, based on trust, open communication, and mutual respect.
- Evaluate the effectiveness of relationships with stakeholders, identifying areas for improvement and further development.
Developing sales proposals Real unit · BIIAB
It teaches you to develop effective sales proposals by understanding key elements and the importance of the target audience. You'll create comprehensive proposals that meet client needs and business objectives and evaluate their effectiveness.
What you'll be able to do
- Understand how to write effective sales proposals, considering the target audience and business objectives.
- Develop comprehensive sales proposals that meet client needs and demonstrate value.
- Evaluate the proposal, identifying strengths, weaknesses, and areas for improvement to maximise its impact.
Discipline and grievance management Real unit · BIIAB
This unit covers principles of discipline and grievance management within legal frameworks. You'll learn to manage disciplinary and grievance cases fairly and effectively in accordance with organisational procedures.
What you'll be able to do
- Understand the key principles that underpin the effective management of discipline and grievance cases within an organisation
- Manage a disciplinary case in accordance with organisational policies and legal requirements
- Manage a grievance case in accordance with organisational policies and legal requirements
Encourage learning and development Real unit · BIIAB
This unit provides an understanding of learning and development principles, supporting individual learning through appropriate methods and resources. You'll also evaluate the effectiveness of learning interventions and consider relevant legislation and regulations.
What you'll be able to do
- Understand the principles of learning and development and their application in the workplace
- Support individuals' learning and development through appropriate methods and resources
- Evaluate individuals’ learning and development to identify areas for improvement and future development needs
Establish business risk management processes Real unit · BIIAB
You'll study business risk management models and techniques to develop and implement risk management processes. The unit includes identification, assessment, and mitigation of risks, as well as evaluation of process effectiveness within an organisational framework.
What you'll be able to do
- Understand business risk management models and techniques and their application within an organisation
- Develop business risk management processes to identify, assess, and mitigate potential risks
- Evaluate the effectiveness of business risk management processes in protecting the organisation's assets and reputation
Lead the development of a continuous improvement strategy Real unit · BIIAB
This unit covers the principles and methodologies of continuous improvement. You'll learn to create a continuous improvement strategy aligned with organisational goals and manage its implementation to enhance performance.
What you'll be able to do
- Understand the principles underpinning the development of a continuous improvement strategy, including methodologies and tools.
- Develop a continuous improvement strategy that aligns with organisational goals and objectives.
- Manage continuous improvement initiatives, monitoring progress, and implementing changes to enhance performance.
Lead the development of a knowledge management strategy Real unit · BIIAB
It teaches you to develop a knowledge management strategy by understanding core principles such as creation, storage, sharing, and application of knowledge. You'll manage knowledge and promote knowledge management aligned with organisational goals.
What you'll be able to do
- Understand the core principles underpinning effective knowledge management within an organisation
- Understand the key requirements for successful knowledge management implementation
- Develop a comprehensive knowledge management strategy aligned with organisational goals
- Manage knowledge assets effectively to ensure accessibility and relevance
- Promote knowledge management practices throughout the organisation to foster a culture of knowledge sharing
Lead the development of a quality strategy Real unit · BIIAB
You'll understand quality management principles and develop a quality strategy aligned with organisational objectives. The unit includes managing quality through assurance processes and performance monitoring.
What you'll be able to do
- Understand the core principles underpinning the development of a robust and effective quality strategy.
- Develop a comprehensive quality strategy that aligns with the organisation's overall objectives and values.
- Manage quality effectively by implementing appropriate quality assurance processes and monitoring performance against agreed standards.
Manage Health and Safety in own area of responsibility Real unit · BIIAB
This unit provides knowledge of health and safety legislation, responsibilities, and liabilities within a specific area. You'll learn to assess, monitor, minimise risks, review policies, and communicate health and safety information.
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation
- Understand how to assess health and safety risks in own area of responsibility
- Understand how to monitor health and safety risks in own area of responsibility
- Understand how to minimise health and safety risks in own area of responsibility
- Review the health and safety policy in own area of responsibility
- Communicate the health and safety policy in own area of responsibility
- Monitor health and safety practices in own area of responsibility
Manage a budget Real unit · BIIAB
You'll understand how to identify financial requirements and set budgets aligned with organisational objectives. They will develop skills to manage budgets effectively, monitor financial performance, and evaluate budgetary outcomes.
What you'll be able to do
- Understand how to identify financial requirements within a specific organisational context.
- Understand how to set budgets that align with organisational goals and objectives.
- Manage a budget effectively, monitoring income and expenditure.
- Evaluate the use of a budget, identifying variances and recommending corrective actions.
Manage a project Real unit · BIIAB
This unit provides learners with knowledge and skills to manage projects effectively. You'll understand project management principles, plan and manage projects including resources and risks, and evaluate project success.
What you'll be able to do
- Understand the key principles of project management, including planning, execution, monitoring, and control.
- Plan a project, defining objectives, scope, timelines, and resource requirements.
- Manage a project, ensuring effective communication, risk management, and problem-solving.
- Evaluate the effectiveness of a project, assessing its success against defined objectives and identifying lessons learned for future projects.
Manage a tendering process Real unit · BIIAB
You'll learn to manage a tendering process, including creating clear tender specifications, managing the tender exercise fairly and transparently, and negotiating contract awards that meet organisational requirements.
What you'll be able to do
- Develop a clear and comprehensive tender specification that accurately reflects the organisation's requirements
- Manage a tendering exercise effectively, ensuring fairness and transparency throughout the process
- Negotiate the award of contracts with successful bidders, ensuring that the terms and conditions are favourable to the organisation
Manage business risk Real unit · BIIAB
You'll understand business risk management principles and processes. They will develop and implement strategies to address and mitigate risks, ensuring organisational resilience and compliance.
What you'll be able to do
- Understand the key principles and processes involved in the effective management of business risk.
- Address identified business risks by developing and implementing appropriate risk management strategies.
- Mitigate business risk through the application of suitable control measures and contingency plans.
Manage customer service operations Real unit · BIIAB
This unit covers the management of customer service operations, including planning, resource allocation, staff preparation, and performance measurement. You'll learn to monitor customer service effectiveness using key performance indicators and various evaluation methods.
What you'll be able to do
- Understand the key aspects of managing customer service operations, including resource allocation and performance monitoring
- Plan customer service operations to meet customer needs and organisational objectives
- Manage customer service operations effectively, ensuring that service standards are met
- Prepare staff for the delivery of high-quality customer service, providing training and support as needed
- Measure customer service performance, using appropriate metrics and feedback mechanisms
Manage events Real unit · BIIAB
You'll understand the key stages of event management, including planning, organisation, execution, and follow-up. The unit covers managing event objectives, budgeting, and resource selection to achieve organisational goals through effective event delivery.
What you'll be able to do
- Understand the management of an event, including planning, organisation, and execution
- Manage the planning of an event, including setting objectives, developing a budget, and selecting a venue
- Manage an event effectively, ensuring that it runs smoothly and meets its objectives
- Follow up an event, evaluating its success and identifying areas for improvement
Manage information systems Real unit · BIIAB
This unit focuses on managing information systems to support organisational objectives. You'll establish processes for data collection, storage, and retrieval, ensuring data integrity, security, and accessibility while managing system operations effectively.
What you'll be able to do
- Understand the management of information systems and their role in supporting organisational objectives
- Set up information system processes to ensure data integrity, security, and accessibility
- Manage an information system to meet the needs of the organisation and its stakeholders
Manage knowledge in an organisation Real unit · BIIAB
You'll understand the principles of knowledge management and its importance within organisations. The unit covers identifying knowledge assets, managing knowledge effectively, and overcoming barriers to knowledge management.
What you'll be able to do
- Understand the principles of knowledge management within an organisational context
- Identify the key components and processes involved in effective knowledge management
- Identify knowledge assets that need to be managed within an organisation
- Assess the value and importance of different types of knowledge
- Manage knowledge effectively within an organisation
- Implement strategies for capturing, storing, sharing, and applying knowledge
- Evaluate the impact of knowledge management initiatives on organisational performance
Manage physical resources Real unit · BIIAB
You'll learn to identify, obtain, and manage physical resources within organisational procedures and budget constraints. The unit covers assessing resource availability and forecasting future needs.
What you'll be able to do
- Identify the need for physical resources within a specific work area or department.
- Obtain physical resources, following organisational procedures and budget constraints.
- Manage the use of physical resources, ensuring they are used efficiently and effectively.
Manage product and/or service development Real unit · BIIAB
This unit covers the development of new or improved products and services, emphasising innovation's role in organisational growth. You'll identify market needs, manage development stages, and analyse risks associated with lack of innovation in dynamic markets.
What you'll be able to do
- Understand the importance of developing new or improved products and/or services for organisational success
- Understand the different stages involved in the development of new or improved products and/or services
- Understand the factors that influence the success of new or improved products and/or services
- Identify opportunities for new or improved products and/or services based on market research and analysis
- Assess the feasibility of developing new or improved products and/or services
- Develop a plan for managing the development of new or improved products and/or services, including resource allocation and risk management
- Monitor and control the development process, making adjustments as necessary to ensure successful completion
Manage redundancy and redeployment Real unit · BIIAB
This unit provides knowledge of managing redundancy and redeployment, including legal and ethical considerations. You'll be able to manage redundancy processes fairly and support staff through redeployment effectively.
What you'll be able to do
- Understand the legal and ethical considerations involved in the management of redundancy situations
- Understand the principles of redeployment and how it can be used to mitigate the impact of redundancy
- Manage a redundancy process in a fair and sensitive manner, ensuring compliance with relevant legislation
- Manage the redeployment of staff effectively, providing appropriate support and training to facilitate a smooth transition
Manage strategic change Real unit · BIIAB
You'll gain knowledge and skills to manage strategic change within organisations. The unit covers change management processes, stakeholder roles, planning and implementing change, and evaluating the outcomes of strategic change initiatives.
What you'll be able to do
- Understand the processes involved in the management and evaluation of organisational change initiatives
- Plan for strategic change by identifying key areas for improvement and developing appropriate strategies
- Manage strategic change effectively by implementing plans and monitoring progress
- Evaluate the impact of strategic change initiatives on the organisation and make recommendations for future improvements
Manage strategic marketing activities Real unit · BIIAB
You'll explore the strategic management of marketing activities, including market evaluation, development of marketing communications strategies, and management of marketing plans. The unit includes analysis of strategic models and the impact of external environments on marketing decisions.
What you'll be able to do
- Understand the strategic management of marketing activities within an organisation
- Evaluate a market and its potential for the organisation
- Develop a marketing communications strategy and plan to meet organisational objectives
- Manage strategic marketing activities effectively and efficiently
Manage the impact of work activities on the environment Real unit · BIIAB
You'll understand environmentally-friendly working practices and relevant legislation. They will develop skills to organise work activities and manage resource use to minimise environmental impact.
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation
- Organise work activities so as to minimise the impact on the environment
- Manage the environmental impact of the use of resources
Optimise the use of technology Real unit · BIIAB
This unit covers principles of technology optimisation within organisations. You'll scope technology use, optimise technological solutions to meet needs, and manage technology effectively to improve organisational performance.
What you'll be able to do
- Understand the principles underpinning the optimisation of technology within the organisation
- Scope the use of technology to improve organisational performance
- Optimise the use of technological solutions to meet organisational needs
- Manage the use of technology effectively
Prepare for and support quality audits Real unit · BIIAB
This unit provides knowledge of quality management principles and standards. You'll prepare for and support quality audits by ensuring documentation and resources are available and assisting auditors as required.
What you'll be able to do
- Understand the principles underpinning the management of quality within an organisation, including relevant standards and frameworks
- Prepare for quality audits, ensuring that all necessary documentation and resources are available
- Support quality audits effectively, providing information and assistance to auditors as required
Prioritising information for sales planning Real unit · BIIAB
It teaches you to understand various information sources supporting sales activities. You'll conduct business audits and use sales information to support effective sales planning and strategy development.
What you'll be able to do
- Understand the different sources and types of information that can be used to support sales activities and planning.
- Understand the importance of internal information, such as sales data and customer feedback, in supporting effective sales strategies.
- Carry out a comprehensive business audit of the internal and external sales environment to identify strengths, weaknesses, opportunities, and threats.
- Use relevant sales information to support the sales planning function, contributing to the development of realistic and achievable sales targets.
Promote equality of opportunity, diversity and inclusion Real unit · BIIAB
You'll understand the principles of equality, diversity, and inclusion in the workplace. The unit covers evaluating organisational strategies and policies, promoting inclusive practices, and fostering a positive culture compliant with legal frameworks.
What you'll be able to do
- Understand the principles underpinning equality, diversity and inclusion in the workforce, including legal and ethical considerations.
- Evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements, identifying areas for improvement.
- Promote equality, diversity and inclusion policies and practices within the organisation, ensuring compliance and fostering a positive culture.
Provide leadership and management Real unit · BIIAB
You'll gain an understanding of leadership and management principles, including different leadership styles and communication importance. The unit focuses on engaging and inspiring stakeholders and colleagues to deliver organisational results.
What you'll be able to do
- Understand the principles supporting effective leadership and management, including different leadership styles and their impact.
- Engage and inspire stakeholders and colleagues, fostering a collaborative and productive working environment.
- Deliver results by effectively managing resources, delegating tasks, and monitoring progress towards organisational goals.
Recruitment, selection and induction practice Real unit · BIIAB
This unit provides knowledge of recruitment, selection, and induction principles, including relevant legislation and ethical considerations. You'll gain practical skills to recruit, select, and induct individuals into an organisation.
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice, including legal and ethical considerations.
- Recruit people into an organisation, following established procedures and best practice.
- Select appropriate people for the role, using fair and objective assessment methods.
- Induct people into an organisation, ensuring they are equipped with the knowledge and skills to perform their role effectively.
Review the quality of customer service Real unit · BIIAB
You'll understand the importance of reviewing customer service quality and its impact on organisational success. They will plan and evaluate customer service performance using appropriate methods and key performance indicators.
What you'll be able to do
- Understand how to review the quality of customer service within the organisation
- Plan the measurement of customer service performance
- Evaluate the quality of customer service provided
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and Sustain Collaborative Relationships with Other Organisations
- Standard
Build and maintain relationships with stakeholders and the wider community
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Business Process Design and Improvement
- Standard
Collaborate with an Enterprise Venture Stakeholders
- Standard
Develop and maintain your professional connections
- Standard
Develop and sustain working relationships with colleagues and stakeholders
- Standard
Develop operational plans and manage risks
- Standard
Develop plans to meet your organisation's goals
- Standard
Facilitate the implementation of systems to meet health information needs
- Standard
Initiate, and participate in, networks and discussion groups
- Standard
Model Business Processes
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 4 records
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 84 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Knowledge Assets Coordinator
This work can lead to designing knowledge systems as a Lead Knowledge Architect, or shaping strategy as a Principal Knowledge Strategist.
See the whole journey05The credits
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by BIIAB rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Conduct quality auditsContribute to the design and development of an information systemContribute to the development of a strategic planDesign business processesDevelop and implement an operational planDevelop and maintain professional networksDevelop and manage collaborative relationships with other organisationsDevelop working relationships with stakeholders
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Discipline and grievance management”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing sales proposals” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development of a strategic plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
BIIAB Level 5 Diploma in Management and Leadership (NVQ)
- Build and Sustain Collaborative Relationships with Other Organisations
- Build and maintain relationships with stakeholders and the wider community
- Business Process Design and Improvement
- Collaborate with an Enterprise Venture Stakeholders
- Develop and maintain your professional connections
- Develop and sustain working relationships with colleagues and stakeholders
- Develop operational plans and manage risks
- Develop plans to meet your organisation's goals
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Conduct quality audits, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit covers quality management principles and the preparation and conduct of quality audits. Learners will develop skills to define audit scope, gather information, and carry out audits following organisational procedures.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for BIIAB Level 5 Diploma in Management and Leadership (NVQ)
37 units in this credential, in the order it lists them, awarded by BIIAB.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.