Open Awards · RQF Level 2

Open Awards Level 2 Certificate in Skills for Further Learning and Employment (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits15
  • Guided learning107 hours
  • Units in this qualification485

Awarded by Open Awards · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The Level 2 Certificate develops skills for further learning and employment. Learners will study prejudice and discrimination, floristry, and the impact of leisure and tourism. This qualification is for those seeking to enhance their skills and knowledge for further learning or employment.

These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Ageing and the Older PersonReal unit · Open Awards
It teaches you to understand individual and societal attitudes to ageing, the physical and psychological ageing process, and associated health issues. You'll also learn about the roles and functions of agencies supporting older people.

What you'll be able to do

  • Understand attitudes to ageing from both an individual and societal perspective, recognising the diversity of experiences and perceptions.
  • Know the basic elements of the ageing process, including physical, psychological, and social changes.
  • Know about common health issues related to the ageing process, such as chronic diseases and cognitive decline.
  • Understand the roles and functions of various agencies working with older people, including healthcare providers, social services, and community organisations.
Alcohol AwarenessReal unit · Open Awards
This unit provides learners with knowledge of alcohol unit strengths and methods to calculate alcohol content. You'll understand the effects of alcohol misuse on individuals and others, associated health issues, and sources of support.

What you'll be able to do

  • Know about the differences in unit strengths of various alcoholic beverages.
  • Calculate the alcohol content of different drinks.
  • Know about the potential effects that alcohol use may have on the behaviour and well-being of others.
  • Understand the short-term and long-term health issues associated with alcohol misuse.
  • Know about agencies offering help, support and information on alcohol misuse.
  • Access information and support for individuals affected by alcohol misuse.
Animal HusbandryReal unit · Open Awards
You'll gain knowledge of the characteristics and purposes of common farm animals and develop practical skills in feeding, watering, and preparing bedding. The unit also covers health and safety procedures when working with livestock.

What you'll be able to do

  • Know the key characteristics of a range of common farm animals.
  • Know the primary purposes for keeping different types of farm animals.
  • Feed livestock according to their specific needs and requirements.
  • Provide fresh and clean water for livestock at all times.
  • Prepare appropriate and comfortable bedding for livestock.
  • Understand the relevant health and safety procedures when working with farm animals to ensure personal and animal safety.
Animals in TransitReal unit · Open Awards
You'll understand animal welfare in the context of transportation, recognising stress signs and the role of a competent stock person. The unit covers health and safety features of equipment and procedures for identifying and managing unfit animals.

What you'll be able to do

  • Define animal welfare in relation to the transportation of animals.
  • Understand the qualities that make a stock person effective.
  • Recognise the signs and symptoms of stress in animals during transportation.
  • Identify the health and safety features of the equipment used for animal transportation.
  • Identify animals that are unfit for transportation and describe how to deal with them.
  • Explain the importance of providing rest, food, and water when transporting animals.
  • Develop a journey plan for transporting animals.
  • Explain the importance of appropriate stocking densities when transporting animals.
  • Identify the factors that should be taken into account to maintain the welfare of animals during transport.
  • Follow the procedures for checking and inspecting vehicles used for animal transportation.
  • Understand the paperwork required when transporting animals.
Applying for WorkReal unit · Open Awards
You'll explore different methods of applying for jobs, including producing tailored Curriculum Vitae (CVs), writing covering letters, and completing application forms. The unit develops skills in presenting accurate and targeted job applications.

What you'll be able to do

  • Recognise different methods of applying for jobs, including online applications, recruitment agencies, and networking.
  • Produce a Curriculum Vitae (CV) that is accurate, well-presented, and tailored to specific job requirements.
  • Write a covering letter that effectively introduces the applicant and highlights their skills and experience.
  • Complete job application forms accurately and thoroughly, providing all necessary information.
Art Design StyleReal unit · Open Awards
It teaches you to understand and analyse design characteristics of objects and images using relevant terminology. You'll explore historical and cultural influences on design and reflect on the effectiveness of different design styles.

What you'll be able to do

  • Understand the key design characteristics of given objects or images.
  • Understand terminology relevant to design practice and history, demonstrating accurate use of language.
  • Know key influences on the design of given objects or images, including historical and cultural factors.
  • Reflect on design style, considering its impact and effectiveness.
Art History in PracticeReal unit · Open Awards
This unit provides learners with an understanding of Art History principles and methodologies. You'll explore the analysis of Art Historical contexts, the significance of research, and the evolving nature of artworks over time.

What you'll be able to do

  • Understand the fundamental principles of Art History, including its methodologies and key concepts.
  • Understand the principles of analysing an Art Historical Context, including social, political, and cultural influences.
  • Understand the significance of Art Historical research in its wider context, including its contribution to knowledge and understanding.
  • Understand the changing nature of the artwork, including its physical condition, interpretation, and cultural significance over time.
Art and Design: Colour Theory and DesignReal unit · Open Awards
You'll study colour theory in art and design, including key terminology, the colour spectrum, and the psychological and spatial effects of colour. The unit also covers the historical relevance of colour and its application across different artistic periods.

What you'll be able to do

  • Understand the terminology and concepts employed by colour
  • Know about the elements of the colour spectrum
  • Know about the relevance of colour in different historical periods
  • Know about the psychological associations linked to colour
  • Know about the spatial impact of colour
  • Recognise the psychological associations linked to colour
Art and Design: Colour Theory and DesignReal unit · Open Awards
You'll gain foundational knowledge of colour theory and its application in art and design. The unit covers principles such as hue, saturation, and value, colour mixing issues, construction of a twelve-section colour wheel, and relevant colour terminology.

What you'll be able to do

  • Understand the principles of colour theory and application, including hue, saturation, and value.
  • Recognise problems related to colour mixing, such as muddy colours or incorrect hues.
  • Construct a twelve-section colour wheel, demonstrating an understanding of primary, secondary, and tertiary colours.
  • Understand the value of colour in art and design, and how it can be used to create different moods and effects.
  • Use colour related terminology accurately when discussing and analysing colour in art and design.
Assembling and Fitting Units for InteriorsReal unit · Open Awards
You'll learn to interpret technical information and assemble interior units to specification. The unit covers preparing and assembling components, positioning and securing furniture, and finishing and checking the final fitting to ensure quality and adherence to standards.

What you'll be able to do

  • Interpret information from drawings, specifications, and instructions
  • Prepare and assemble components to specification, using appropriate tools and techniques
  • Finish and check the assembly against the specification/s, ensuring accuracy and quality
  • Position and secure furniture components in location, using appropriate fixings and methods
  • Finish and check the final fitting of an interior, ensuring it meets the required standards and is safe to use
  • Understand the ways of working that ensure their own and other's safety, including risk assessment and the use of personal protective equipment
Assertiveness and Decision MakingReal unit · Open Awards
You'll develop assertiveness and decision-making skills by exploring personal rights, responsibilities, and negotiation techniques. The unit covers factors influencing choices, consequences of decisions, and the implications and benefits of assertiveness in various contexts.

What you'll be able to do

  • Make informed decisions and choices about themselves and their actions.
  • Demonstrate knowledge of the rights and responsibilities of themselves and others.
  • Use negotiation skills to achieve desired outcomes in various situations.
  • Know about the implications and benefits of assertiveness in different contexts.
Assessing Your Capacity to Start and Run a BusinessReal unit · Open Awards
You'll understand the skills and time commitment necessary to start and run a business. The unit teaches you to evaluate their own abilities in areas such as leadership, communication, problem-solving, and networking in relation to business management.

What you'll be able to do

  • Understand the skills needed to successfully run a business.
  • Understand the time commitment involved in starting and running a business.
  • Evaluate his/her own ability to start and run a business.
Assist in Motor Vehicle MaintenanceReal unit · Open Awards
You'll learn to perform basic motor vehicle maintenance tasks under supervision. The unit covers the use of tools and equipment, understanding vehicle systems, and assisting in scheduled servicing while adhering to health and safety procedures.

What you'll be able to do

  • Perform basic motor vehicle maintenance tasks under supervision
  • Describe the different systems of various types of service vehicles
  • Assist in scheduled servicing activities, following instructions and safety procedures
Assist in Organising and Delivering a Sports Event or CompetitionReal unit · Open Awards
You'll explore different types of sports events and competitions, their characteristics, and associated rules. The unit develops skills to assist in planning, leading, and evaluating sports events to support their effective organisation and delivery.

What you'll be able to do

  • Understand the different types of event and competition that take place in sport
  • Assist in the planning of an event or competition, contributing to the organisation and logistics
  • Assist in the leadership of an event or competition, supporting the smooth running of activities
  • Evaluate an event or competition, identifying areas of success and areas for improvement
Assist in the Delivery of a Sports Activity SessionReal unit · Open Awards
This unit covers the preparation, assistance, and conclusion of sports activity sessions. You'll learn to check equipment and activity areas for safety, support the lead coach in demonstrating techniques, and evaluate the session to ensure participant needs and safety guidelines are met.

What you'll be able to do

  • Prepare adequately for the sports activity session, ensuring all necessary equipment and resources are available
  • Demonstrate the ability to assist in leading a safe sports activity session, following established guidelines and procedures
  • Demonstrate the ability to assist in leading an appropriate sports activity session, considering the needs and abilities of the participants
  • Conclude the sports activity session in an appropriate manner, including cool-down exercises and feedback
  • Evaluate the sports activity session to identify areas for improvement and future development
Assist with the Maintenance and Cleaning of Animal AccommodationReal unit · Open Awards
You'll assist with cleaning and maintaining animal accommodation, learning procedures to uphold hygiene standards safely. The unit includes the safe use of cleaning equipment, identification of hazards, and basic maintenance tasks under supervision.

What you'll be able to do

  • Clean animal accommodation effectively with assistance, ensuring hygiene standards are maintained
  • Maintain animal accommodation with assistance, carrying out necessary repairs and upkeep
Assist with the provision of basic nursing care to animalsReal unit · Open Awards
You'll learn to assist with basic nursing care for animals, including preparation, administration, monitoring, and safe working practices. The unit emphasises minimising environmental impact during care provision.

What you'll be able to do

  • Prepare to administer basic nursing care to animals
  • Assist in the administration of basic nursing care to animals
  • Monitor animals receiving basic nursing care
  • Work safely and minimise environmental damage when providing basic nursing care
  • Describe how to prepare for the administration of basic nursing care
  • Explain how to assist in the administration of basic nursing care
  • Describe how to monitor animals receiving basic nursing care
  • Identify relevant health and safety legislation and environmental good practice in the context of animal care
Assisting a Leader of Sports or Active Leisure Activities to Plan and Deliver an ActivityReal unit · Open Awards
This unit covers the qualities and responsibilities required to support a leader in sports or active leisure activities. You'll learn to assist in planning and delivering parts of these activities, understanding effective communication, teamwork, and initiative in a supporting role.

What you'll be able to do

  • Know the qualities needed for supporting a leader of a sports or active leisure activity.
  • Know the responsibilities needed for supporting a leader of a sports or active leisure activity.
  • Assist in planning a sports or active leisure activity.
  • Support the delivery of part of a sports and active leisure activity.
Audio Production SkillsReal unit · Open Awards
This unit develops practical audio production skills including sound recording and production idea development. You'll learn health and safety requirements, professional working methods, and how to reflect on and evaluate their own audio work.

What you'll be able to do

  • Know about health and safety requirements in audio production environments
  • Record sound using appropriate equipment and techniques
  • Develop production ideas for audio projects
  • Know about professional working methods used in the audio production industry
  • Reflect on own work and identify areas for improvement in audio production skills
Audio SoftwareReal unit · Open Awards
You'll develop practical skills in capturing, combining, editing, playing, and presenting audio sequences using appropriate hardware and software. The unit covers audio manipulation techniques and synchronisation for effective audio production.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences.
  • Use audio software tools to combine audio sequences.
  • Use audio software tools to edit audio sequences.
  • Play and present audio sequences effectively.
Audio SoftwareReal unit · Open Awards
You'll gain skills in using audio hardware and software to capture, combine, edit, and present audio sequences. The unit includes configuring devices, recording, adjusting audio quality, and producing audio suitable for specific audiences.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences effectively
  • Use audio software tools and techniques to combine and edit audio sequences to a specified brief
  • Play and present audio sequences in a suitable format for the intended audience
Awareness of Communication in Adult Social CareReal unit · Open Awards
You'll gain awareness of communication skills essential in adult social care, including adapting communication to meet individual needs. The unit also covers the importance of accurate record keeping to improve outcomes for individuals.

What you'll be able to do

  • Know the communication skills needed in adult social care
  • Know how adult social care workers can meet the communication and language needs of individuals
  • Know how adult social care workers can meet the language needs of individuals
  • Know the importance of record keeping in adult social care settings
Awareness of converging digital technology in the Creative Media sectorReal unit · Open Awards
You'll develop an understanding of converging digital technology within the Creative Media sector, including its applications and benefits. The unit covers the impact on the workforce, exploitation to reach new audiences and generate revenue, and planning research related to converging technologies.

What you'll be able to do

  • Explain the use of digital technology within the Creative Media sector
  • Analyse the implications of converging technology on the workforce in a particular Creative Media industry
  • Explain how converging technology has been exploited to reach new audiences
  • Explain how converging technology has been exploited to generate revenue
  • Plan a research exercise to test an idea for exploiting converging technology
Awareness of employment in the Creative Media sectorReal unit · Open Awards
This unit provides learners with awareness of employment statuses and the employment market within the Creative Media sector. You'll understand current trends and develop skills to promote themselves effectively to employers or clients.

What you'll be able to do

  • Know about different employment statuses in the Creative Media sector, such as freelance and employed.
  • Understand the Creative Media employment market place, including trends and opportunities.
  • Promote self effectively to potential employers or clients.
Baking Bread, Pastry, Cakes and BiscuitsReal unit · Open Awards
You'll develop practical skills in baking bread, pastry, cakes, and biscuits using various techniques and recipes. The unit includes knowledge of different pastry types, health and safety principles, and evaluation of their own baking work.

What you'll be able to do

  • Make bread both with and without yeast, following a recipe and using appropriate techniques.
  • Know about the different types of pastry, including shortcrust, puff, and choux pastry.
  • Make pastry using appropriate techniques and ingredients.
  • Make a selection of fancy biscuits, demonstrating a range of skills and techniques.
  • Make a selection of cakes, demonstrating a range of skills and techniques.
  • Follow principles of health and safety when preparing food, including hygiene and food safety regulations.
  • Evaluate own work, identifying areas for improvement and reflecting on the learning process.
Barista SkillsReal unit · Open Awards
This unit covers the knowledge of coffee products, ingredients, and barista equipment, alongside the development of practical skills to prepare barista drinks to required standards. You'll also understand the importance of customer service within the barista role.

What you'll be able to do

  • Understand the products and ingredients related to a barista role.
  • Make products for customers in a barista role, meeting required standards.
  • Understand the importance of customer service in the barista role.
Barriers to HealthReal unit · Open Awards
It teaches you to identify barriers preventing equal access to healthcare in Britain. You'll explore how socio-economic, cultural, and geographical factors affect healthcare access and consider the impact on individuals and communities.

What you'll be able to do

  • Know about the various barriers that prevent equal access to healthcare services in Britain.
  • Know how socio-economic factors can impact access to healthcare.
  • Know how cultural differences can impact access to healthcare.
  • Know how geographical location can impact access to healthcare.
Behaviour in ConflictReal unit · Open Awards
You'll explore behaviours that affect trust and support in conflict situations. The unit covers the impact of labelling, habitual behaviours, past experiences, and core beliefs on behaviour development and interpersonal dynamics.

What you'll be able to do

  • Know the kinds of behaviours that can hinder a trusting and supportive atmosphere, such as aggression or defensiveness.
  • Understand how being labelled may impact on behaviour, both positively and negatively.
  • Understand the concept of habitual behaviours, and how they develop.
  • Know how past events may influence the development of habitual behaviours.
  • Know about the concept of core beliefs, and how they can affect behaviour.
  • Understand the concept of choice over habitual behaviours, and how to make conscious decisions.
Being a Responsible EmployeeReal unit · Open Awards
This unit provides knowledge of statutory rights and responsibilities of employees and employers under Employment Law and related regulations. You'll understand workplace policies, sources of advice and guidance, and their role within the employment relationship.

What you'll be able to do

  • Know about the statutory rights and responsibilities of both employers and employees under Employment Law and other relevant regulations
  • Know about the policies and procedures implemented to recognise and protect the relationship between the employee and the employer
  • Know about the various sources of information, advice, and guidance available to employees regarding their employment rights and responsibilities
  • Know about own role and responsibilities within the organisation and the wider sector
  • Know how employees are informed about potential career pathways and opportunities available to them
  • Know about the representative bodies relevant to the specific sector
  • Obtain sector-specific information, advice, and guidance relevant to their role
  • Know about own organisation’s core principles and established Codes of Practice
Bespoke SoftwareReal unit · Open Awards
This unit develops learners' ability to input, organise, combine, edit, process, and format information using bespoke software applications. You'll ensure accuracy and clarity in presenting information by utilising appropriate software features and techniques.

What you'll be able to do

  • Input information accurately into bespoke software applications.
  • Organise information effectively within bespoke software applications.
  • Combine different types of information using bespoke software features.
  • Use available tools and techniques to edit information within bespoke software.
  • Process information using the functionalities of bespoke software.
  • Format information appropriately for presentation using bespoke software.
  • Present information clearly and effectively using bespoke software.
Bespoke SoftwareReal unit · Open Awards
This unit equips learners with skills to input, combine, organise, retrieve, process, and present information using bespoke software applications. You'll effectively utilise software functions to manage data accurately and efficiently.

What you'll be able to do

  • Input information accurately using bespoke software applications
  • Combine information effectively using bespoke software applications
  • Use appropriate structures to organise information efficiently within the bespoke software
  • Retrieve information efficiently using the bespoke software's search and retrieval functions
  • Use the functions of the software effectively to process information according to task requirements
  • Use the functions of the software effectively to present information in a clear and understandable format
Body ImageReal unit · Open Awards
It teaches you to understand how media portrayals influence body image. You'll analyse stereotypes of women and men in daily media, consider historical and cultural variations, and reflect on the media's impact on personal body image perceptions.

What you'll be able to do

  • Understand how images of women and men are portrayed through daily media, recognising common stereotypes
  • Understand how the media influences own body image, reflecting on personal perceptions
  • Understand how images of women or men have been portrayed through history, identifying changes over time
  • Understand how images of women or men are portrayed through different cultures, recognising cultural variations
Brickwork Bonding SkillsReal unit · Open Awards
This unit provides learners with knowledge and practical skills to construct one brick thick walls using English and Flemish bond techniques. You'll be able to produce right angle quoins, straight walls with quoins and stopped ends, and apply brickwork bonding principles effectively.

What you'll be able to do

  • Know the principles and purpose of brickwork bonding techniques
  • Construct one brick thick walls using English Bond correctly
  • Construct one brick thick walls using Flemish Bond correctly
  • Produce a right angle quoin in English Bond to the required standard
  • Produce a straight wall with one quoin and one stopped end in Flemish Bond to the required standard
  • Build brick on edge (BOE) coping to solid one brick walls accurately
Build and Pack Dry Stone WallsReal unit · Open Awards
This unit teaches learners how to build and pack dry stone walls, focusing on the first and second lifts and the placement of through stones. You'll understand the tools, materials, and techniques required to ensure wall stability.

What you'll be able to do

  • Build and pack the first lift of a dry stone wall.
  • Place and pack through stones.
  • Build and pack the second lift of a dry stone wall.
Building Working Relationships with CustomersReal unit · Open Awards
It teaches you to understand how customer interactions influence perceptions of an organisation and the importance of customer service protocols. You'll practise positive interactions demonstrating professionalism and empathy.

What you'll be able to do

  • Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole.
  • Understand why organisations normally have protocols for dealing with customers, including complaint handling and service standards.
  • Interact positively with customers in line with given protocols, demonstrating professionalism and empathy.
Building a Personal Career PortfolioReal unit · Open Awards
You'll build a personal career portfolio by identifying their skills, abilities, experience, knowledge, and personal qualities. The unit includes gathering evidence of achievements, producing a Curriculum Vitae, and planning to achieve personal career goals.

What you'll be able to do

  • Identify own skills, abilities, experience, knowledge and personal qualities relevant to career development.
  • Build a portfolio of information to evidence achievements and qualities for career progression.
  • Produce a Curriculum Vitae (CV) that effectively presents skills, experience, and qualifications.
  • Plan to achieve personal goals related to career development and progression.
Building and Managing Workplace RelationshipsReal unit · Open Awards
You'll understand acceptable and unacceptable behaviour and boundaries in the workplace. The unit covers recognising and responding to different behaviours, giving and receiving constructive criticism, and managing conflict constructively and professionally.

What you'll be able to do

  • Understand acceptable and unacceptable boundaries to behaviour in the workplace environment
  • Recognise and appropriately respond to different types of behaviours exhibited by colleagues
  • Give constructive criticism to others and how to respond positively when receiving constructive criticism
  • Understand how conflict situations can be dealt with constructively and effectively in the workplace
Business OnlineReal unit · Open Awards
This unit covers various online business activities including e-commerce, marketing techniques, and customer service methods. You'll understand issues related to online business such as security and legal compliance, and develop practical skills in creating webpages or websites for business needs.

What you'll be able to do

  • Understand different online business activities, including e-commerce, marketing, and customer service.
  • Understand the key issues relating to doing business online, including security, data protection, and legal compliance.
  • Create webpages or a website to meet a stated business need, demonstrating practical skills in web design and development.
  • Know the impact of establishing and maintaining an online business presence, including its effects on marketing, sales, and customer engagement.
Business Skills in SportReal unit · Open Awards
You'll develop business skills relevant to the sport and leisure industry, including customer support, communication, problem-solving, and teamwork. The unit also covers reviewing service quality to enhance business operations.

What you'll be able to do

  • Describe the business skills needed to support customers in the sport and leisure industry
  • Use the skills required to manage customer service situations in a sport and leisure business
  • Describe the skills needed for effective sport and leisure business operation
  • Review the quality of a sport and leisure business
Candidate project for learning and workReal unit · Open Awards
You'll plan, execute, present, and evaluate a project, developing skills in setting aims, managing resources, and adapting plans. The unit emphasises effective time management and critical reflection on project outcomes.

What you'll be able to do

  • Plan a project, which could be an activity or a piece of research
  • Carry out a project according to the agreed plan
  • Present a project, detailing the aims, activities and outcomes
  • Evaluate a project, identifying strengths, weaknesses and areas for improvement
Care Planning Skills for the Care WorkerReal unit · Open Awards
This unit equips learners with knowledge of the care planning process, including assessment and risk assessment methods. You'll participate in planning, implementing, and evaluating care plans, understanding their role within care delivery.

What you'll be able to do

  • Understand the care planning process, including its purpose and stages.
  • Know about the assessment process used in care planning, including different assessment methods.
  • Understand the role of risk assessment in the care planning process, and how to identify and manage risks.
  • Participate in planning the delivery of care, contributing to the development of care plans.
  • Understand the implementation of care plans, including roles and responsibilities.
  • Evaluate care plans and processes, and identify areas for improvement.
  • Understand the issues around the storage of information and care plans, including confidentiality and data protection.
Care of AnimalsReal unit · Open Awards
You'll gain fundamental knowledge and skills for animal care, including monitoring well-being and health, recognising signs of stress or illness, and providing appropriate food and water.

What you'll be able to do

  • Describe how to monitor and care for the well-being of animals
  • Describe how to monitor and care for the health of animals
  • Describe how to provide appropriate food and water to animals
Career PlanningReal unit · Open Awards
It teaches you to understand their own strengths, skills, and qualities relevant to career planning. You'll use sources of information and guidance to relate their abilities to progression opportunities and plan transitions to further education, training, or work.

What you'll be able to do

  • Understand and identify own strengths, personal qualities, skills and abilities relevant to career planning.
  • Understand how to effectively utilise various sources of information, advice, and guidance to support career planning activities.
  • Understand how own abilities and attributes relate to available progression opportunities in education, training, or employment.
  • Develop a plan for transitioning to the next stage of education, training, or work, including identifying necessary steps and resources.
Careers in Leisure and TourismReal unit · Open Awards
This unit provides learners with an understanding of the leisure and tourism industry structure, sectors, and their interrelationships. You'll examine current trends, developments, and issues in UK leisure and recreation, alongside factors influencing people's leisure choices.

What you'll be able to do

  • Understand the structure of the leisure and tourism industry, including its various sectors and their interrelationships.
  • Know about current trends, developments and emerging issues in leisure and recreation in the UK.
  • Know about the factors that influence people’s choice of leisure and recreation opportunities, such as personal preferences, socio-economic factors, and accessibility.
Careers in MusicReal unit · Open Awards
It teaches you to assess their technical skills, soft skills and personal qualities relevant to the music industry. You'll identify potential areas for employment based on their skill set and understand how their abilities align with career opportunities within the industry.

What you'll be able to do

  • Assess your current skill set, including technical skills, soft skills and personal qualities, to identify appropriate potential areas for employment within the music industry
Caring for Babies under Twelve MonthsReal unit · Open Awards
This unit covers the growth and development of babies up to twelve months, including physical, cognitive, social, and emotional milestones. You'll also understand basic dietary needs, cultural variations in care, and health and safety requirements across different settings.

What you'll be able to do

  • Understand the stages of growth and development of babies up to twelve months old
  • Understand the basic nutritional and dietary requirements of babies up to twelve months old
  • Recognise that caring practices for babies can vary across different cultures
  • Understand the health and safety requirements for babies within a range of care settings
Carpentry and Joinery SkillsReal unit · Open Awards
You'll gain fundamental carpentry and joinery skills, including adherence to health and safety procedures, safe use of tools and techniques, and the ability to complete basic carpentry and joinery tasks to a specified standard.

What you'll be able to do

  • Follow health and safety procedures when undertaking carpentry and joinery tasks, including the correct use of personal protective equipment (PPE)
  • Use a range of carpentry and joinery tools and techniques safely and effectively
  • Complete carpentry and joinery work to a specified standard, demonstrating accuracy and attention to detail
Carpentry and Joinery ToolsReal unit · Open Awards
You'll develop the knowledge and skills to safely use, maintain, and store manual and electrical woodworking tools. The unit covers correct techniques for cutting, shaping, smoothing, and measuring wood, ensuring tool longevity and workplace safety.

What you'll be able to do

  • Demonstrate the correct and safe use of a range of manual woodworking tools for specific tasks
  • Maintain manual and electrical woodworking tools in good working order, following manufacturer's instructions
  • Use electrical woodworking tools safely and effectively for specific tasks
  • Describe the correct methods for storing woodworking tools to ensure their longevity and safety
Carrying Out an Engineering ProjectReal unit · Open Awards
It teaches you to identify, select, and research an engineering project relevant to their interests and skills. You'll undertake practical activities to complete the project, present their findings, and evaluate both project outcomes and personal performance.

What you'll be able to do

  • Identify a suitable engineering project
  • Select an appropriate engineering project
  • Carry out research relevant to the chosen engineering project
  • Undertake practical activities to complete the engineering project
  • Present the completed engineering project, using appropriate methods
  • Evaluate the outcomes of the engineering project
  • Evaluate own performance throughout the engineering project
Changing Roles and Relationships in AdolescenceReal unit · Open Awards
This unit examines changing parental roles and relationships during adolescence, physical and emotional adolescent changes, family pressures, and conflict causes. You'll consider strategies to support positive family dynamics.

What you'll be able to do

  • Explain the changing roles and relationships of parents with their child as they grow older
  • Describe the changes that a young person goes through during adolescence
  • Explain the pressures that families with adolescents can experience
  • Identify issues that can cause conflict within families with adolescents
  • Explain issues of power and authority within families with adolescents
Child ProtectionReal unit · Open Awards
This unit provides learners with knowledge of children's fundamental needs and rights, types of child abuse, and appropriate responses to disclosures. You'll also understand the legislative framework governing child protection.

What you'll be able to do

  • Know that all children have fundamental needs and rights that must be protected.
  • Know about the different types of child abuse, including physical, emotional, sexual abuse and neglect.
  • Respond appropriately to a child’s disclosure of abuse, following established procedures.
  • Know about the key aspects of the legislative framework surrounding issues of child protection in the UK.
Children’s Social and Emotional DevelopmentReal unit · Open Awards
This unit provides learners with knowledge of children's social and emotional development stages and influencing factors. You'll learn strategies to support and meet children's social and emotional needs effectively.

What you'll be able to do

  • Know the key stages and factors involved in children's social and emotional development
  • Effectively meet children's social and emotional needs, promoting their well-being and development
Children’s Social and Emotional DevelopmentReal unit · Open Awards
This unit covers the key stages of social and emotional development in children and the importance of supporting this development. You'll understand the effects of negative behaviour on children's social and emotional growth.

What you'll be able to do

  • Understand the key stages of social and emotional development in children.
  • Understand the importance of supporting children's social and emotional development in various settings.
  • Understand the potential effects of negative behaviour on the social and emotional development of children.
CitizenshipReal unit · Open Awards
You'll understand the rights and responsibilities of citizens within a democratic society, including equal opportunities and the functions of local and national government. The unit also covers public services available within the learner's local community.

What you'll be able to do

  • Understand that citizens have rights and responsibilities within a democratic society.
  • Understand the principles of equal opportunities in relation to current UK legislation.
  • Understand the main functions of local government and its role in the community.
  • Understand the main functions of national government and its role in the country.
  • Know about the main public services available in own local community and how to access them.
Cognitive Development of ChildrenReal unit · Open Awards
You'll gain a comprehensive understanding of cognitive development in children, covering key stages, characteristics, and influencing factors. The unit includes exploration of cognitive development theories, language acquisition, and experimental methods related to cognitive growth.

What you'll be able to do

  • Know about the key stages and characteristics of cognitive development in children.
  • Understand different theories of cognitive development, including their strengths and limitations.
  • Understand how language develops in children, including the stages of language acquisition.
  • Understand the application of experimental methods in relation to the study of cognitive development.
Cognitive Development of ChildrenReal unit · Open Awards
You'll explore cognitive development in children, including the nature/nurture debate regarding intelligence and key developmental theories. The unit also covers language development stages and experimental methods used to study cognitive processes in childhood.

What you'll be able to do

  • Explain the nature/nurture debate with regard to intelligence, considering the relative contributions of genetics and environment
  • Summarise different theories of cognitive development, including Piaget's stages and Vygotsky's sociocultural theory
  • Describe how language develops in children, including the stages of language acquisition and the influence of social interaction
  • Explain experimental methods used in relation to cognitive development, including research designs, data collection techniques, and ethical considerations
Collection, Presentation and Interpretation of Discrete DataReal unit · Open Awards
You'll understand the difference between discrete and continuous data and develop skills to collect, organise, and present discrete data using appropriate methods. The unit also covers statistical description techniques such as calculating the mean and interpreting data.

What you'll be able to do

  • Understand the difference between discrete and continuous data types
  • Collect, organise and present discrete data effectively for a specific purpose
  • Know and apply appropriate ways of describing data statistically, such as calculating the mean, median and mode
Communicate with the Public and others on Recycling ActivitiesReal unit · Open Awards
This unit covers effective communication with the public and external parties about recycling activities, promoting the organisation's image while adhering to health and safety protocols. You'll understand relevant regulations and procedures related to recycling.

What you'll be able to do

  • Communicate effectively with the public and other persons external to the organisation in a way that promotes the organisation's recycling activities and positive image.
  • Maintain the health and safety of the public during recycling activities, adhering to relevant safety protocols and procedures.
  • Work in a manner which underpins effective performance in recycling activities, demonstrating professionalism and efficiency.
  • Understand the relevant regulation procedures and requirements for recycling, ensuring compliance with legal and ethical standards.
  • Communicate effectively with the public and others, using appropriate language and communication methods to convey information about recycling.
Communicating and presenting ideas in the Creative Media sectorReal unit · Open Awards
You'll learn to communicate and present ideas effectively within the creative media sector. The unit covers workplace communication methods, the importance of teamwork, and adapting communication styles to different environments.

What you'll be able to do

  • Understand different methods of communication used in the workplace.
  • Understand the importance of effective communication in a team environment.
  • Understand how to adapt communication style to different audiences.
  • Present own ideas clearly and concisely in different environments.
  • Use appropriate visual aids to support presentations.
  • Respond to questions and feedback effectively during presentations.
Communication Skills for BusinessReal unit · Open Awards
You'll gain essential business communication skills, including writing formal letters with correct formatting and tone, effective telephone communication, and participation in meetings using appropriate etiquette and clear expression.

What you'll be able to do

  • Write a formal letter for business purposes, using correct formatting and language.
  • Communicate effectively on the telephone, using appropriate tone and etiquette.
  • Participate in a meeting, contributing appropriately and respectfully to discussions.
Communication Skills for BusinessReal unit · Open Awards
You'll understand the importance of effective communication in business promotion and customer engagement. The unit covers creating appropriate written materials, establishing dialogue with customers, and using social media to promote products or services.

What you'll be able to do

  • Understand the importance of effective communication in promoting a business
  • Understand the importance of establishing a dialogue with customers
  • Create written material appropriate for a business purpose
  • Understand how to use social media to promote a product or service
Communication Skills for EngineeringReal unit · Open Awards
This unit provides learners with an understanding of the importance of effective communication in engineering. You'll explore methods for conveying technical information and develop communication skills relevant to engineering contexts.

What you'll be able to do

  • Explain the importance of effective communication in the engineering workplace
  • Describe methods for communicating technical information in an engineering workplace
  • Communicate technical information effectively in an engineering workplace
  • Communicate effectively in a range of engineering contexts
Communication Skills for Group and TeamworkReal unit · Open Awards
This unit develops learners' understanding of group roles and responsibilities, effective communication, and co-operation within teamwork. You'll practise active listening and clear communication to contribute effectively to group success.

What you'll be able to do

  • Understand the different roles and responsibilities associated with working in a group
  • Demonstrate effective communication skills when working with others in a group situation
  • Communicate clearly and respectfully with other group members
  • Understand how to co-operate effectively with others when working in a group situation
  • Demonstrate co-operative behaviour when working in a group
Communication in TeamworkReal unit · Open Awards
You'll understand how effective communication influences teamwork and develop knowledge of verbal, non-verbal, and written communication skills that promote positive teamwork and collabouration within organisations.

What you'll be able to do

  • Understand how effective communication can positively affect teamwork within an organisation.
  • Know about a range of communication skills that promote positive teamwork and collaboration.
Communication in the WorkplaceReal unit · Open Awards
This unit explores the importance of positive verbal and non-verbal communication in the workplace. You'll demonstrate these skills and produce written communications that maintain professionalism and support effective workplace relationships.

What you'll be able to do

  • Understand the importance of positive verbal and non-verbal interaction in the workplace for building relationships and maintaining a professional image.
  • Demonstrate positive verbal and non-verbal interaction in the workplace, using appropriate language and body language.
  • Produce positive written communications in the workplace, using correct grammar, spelling and tone.
Companion animal nutritionReal unit · Open Awards
This unit provides learners with knowledge and skills to prepare and present food and water appropriately for companion animals. You'll understand the importance of balanced nutrition and dietary requirements for animal inpatients.

What you'll be able to do

  • Correctly prepare and present food and water to different types of companion animals.
  • Understand the importance of good nutrition for the health and wellbeing of companion animals.
  • Appreciate the importance of providing appropriate nutritional support to companion animals with specific needs.
  • Know the specific dietary requirements of animal inpatients with different conditions.
Composing LyricsReal unit · Open Awards
This unit develops learners' ability to compose lyrics suitable for specific audiences and purposes. You'll assess their own skills and use feedback to improve the quality and effectiveness of their lyric writing.

What you'll be able to do

  • Compose lyrics that are appropriate for the intended audience and purpose.
  • Assess own abilities in composing lyrics, identifying strengths and areas for improvement.
  • Use feedback from others to improve the quality and effectiveness of lyrics.
Computerised Accounting SoftwareReal unit · Open Awards
This unit develops learners' skills in using computerised accounting software to manage financial data. You'll access, enter, and edit accounting information, process transactions, and produce documents and reports to meet business requirements.

What you'll be able to do

  • Access accounting software to retrieve required information
  • Enter accounting information accurately and efficiently
  • Edit accounting information to correct errors or make necessary adjustments
  • Use appropriate tools and techniques within the software to process various business transactions
  • Produce accurate and relevant accounting documents to meet specified requirements
  • Generate summary reports from the accounting software to provide an overview of financial data
Computerised Accounting SoftwareReal unit · Open Awards
You'll be able to access, enter, and edit accounting information using computerised accounting software. The unit includes selecting tools to process business transactions and producing accounting documents and summary reports that meet organisational requirements.

What you'll be able to do

  • Access, enter, and edit accounting information accurately within a computerised accounting software system.
  • Select and use appropriate tools and techniques within the software to process various business transactions efficiently.
  • Produce accurate and informative accounting documents and summary reports to meet specified requirements and deadlines.
Conflict ResolutionReal unit · Open Awards
You'll understand the factors contributing to conflict, including interpersonal and organisational elements, and recognise different responses to conflict. The unit also covers communication styles, conflict resolution processes, and the role of third parties.

What you'll be able to do

  • Understand factors that contribute to conflict, including interpersonal and organisational factors.
  • Understand the different responses to conflict, such as avoidance, aggression, and compromise.
  • Understand how communication styles can affect a conflict situation, both positively and negatively.
  • Understand what conflict resolution entails, including negotiation and mediation techniques.
  • Understand the role of a third party in resolving conflict, including impartiality and facilitation skills.
Constructing Water GardensReal unit · Open Awards
You'll gain knowledge of the aesthetic and environmental benefits of water features in gardens. The unit covers pond construction, selection of suitable water plants, and planning for the maintenance of water gardens to ensure their longevity and appeal.

What you'll be able to do

  • Understand the value of water as a garden feature, including its aesthetic and environmental benefits
  • Construct a pond, including site preparation, lining, and safety considerations
  • Select water plants for a pool, considering factors such as size, sunlight, and water depth
  • Plan for the maintenance of a water garden, including cleaning, plant care, and pest control
Contribute to the Nursing of AnimalsReal unit · Open Awards
You'll gain knowledge and skills to contribute to the nursing of animals by observing in-patients, providing basic care, following health, safety and hygiene procedures, and understanding client care within a veterinary practice.

What you'll be able to do

  • Observe an in-patient animal, recording relevant information accurately.
  • Provide basic care to an in-patient animal, following instructions and established procedures.
  • Follow health, safety and hygiene procedures within a veterinary environment.
  • Understand the principles of veterinary practice client care and communication.
Contribute to the Support of Positive Environments for Children and Young PeopleReal unit · Open Awards
You'll understand regulatory requirements for creating positive environments for children and young people. The unit covers supporting individual needs, personal care, nutrition, and maintaining well-being within regulatory frameworks.

What you'll be able to do

  • Know the regulatory requirements for creating and maintaining a positive environment for children and young people.
  • Support a positive environment that meets the individual needs of children and young people.
  • Support the personal care needs of children and young people within a positive environment.
  • Understand how to support the nutritional and dietary needs of children and young people.
Control and restrain animalsReal unit · Open Awards
You'll gain knowledge and practical skills to safely and humanely control and restrain animals using appropriate equipment. The unit covers relevant health and safety legislation, equipment selection, use, maintenance, and adherence to established procedures.

What you'll be able to do

  • Demonstrate the ability to restrain animals safely and humanely
  • Select, use and maintain relevant equipment for animal restraint
  • Work safely at all times when restraining animals, adhering to relevant procedures
  • Restrain animals using appropriate techniques
  • Know relevant health and safety legislation relating to animal handling and restraint
  • Identify the types of equipment required for animal restraint and how to maintain them in good working order
Cooking SkillsReal unit · Open Awards
This unit develops learners' cooking skills, enabling them to plan meals according to dietary requirements and prepare dishes using various ingredients. You'll also understand health and safety requirements within the kitchen environment.

What you'll be able to do

  • Plan meals according to specific requirements, considering dietary needs and available resources
  • Prepare dishes using a variety of ingredients, demonstrating cooking techniques and presentation skills
  • Understand the importance of health and safety requirements in the kitchen, including food hygiene and safe use of equipment
Cooking with Dairy Products and EggsReal unit · Open Awards
This unit covers the nutritive value of dairy products and eggs and their role in a balanced diet. You'll develop practical skills in using these ingredients across various cookery methods, evaluate their work, and understand health and safety principles relevant to food preparation.

What you'll be able to do

  • Recognise the nutritive value of dairy products and eggs in relation to a balanced diet
  • Demonstrate the use of dairy foods and eggs in a range of cookery methods
  • Evaluate own work in relation to the quality and safety of the finished product
  • Understand the principles of health and safety in a food preparation environment
Cooking with Meat, Fish and VegetablesReal unit · Open Awards
It teaches you to identify, prepare, and cook a variety of meats, fish, and vegetables using appropriate cooking methods. You'll develop practical skills in preparation techniques and create balanced meals following health and safety principles.

What you'll be able to do

  • Identify a range of meats suitable for different cooking methods
  • Prepare a range of meats for cooking, including trimming, marinating, and seasoning
  • Cook a range of meats using different cooking methods, such as roasting, grilling, and frying
  • Identify a range of fish suitable for different cooking methods
  • Prepare a range of fish for cooking, including filleting, skinning, and deboning
  • Cook a range of fish using different cooking methods, such as baking, poaching, and steaming
  • Identify a range of vegetables suitable for different cooking methods
  • Prepare a range of vegetables for cooking, including peeling, chopping, and blanching
  • Cook a range of vegetables using different cooking methods, such as boiling, roasting, and stir-frying
  • Understand cooking methods for meat, including the effect of heat on texture and flavour
  • Understand cooking methods for fish, including the importance of cooking to the correct internal temperature
  • Understand cooking methods for vegetable cookery, including retaining nutrients and colour
  • Prepare a balanced meal using a healthy recipe, considering nutritional content and portion sizes
  • Follow principles of health and safety when preparing food, including hygiene practices and safe food handling
  • Evaluate own work by assessing the taste, appearance, and texture of the cooked dishes
Cooking with Rice, Grains and PulsesReal unit · Open Awards
You'll gain knowledge of various types of rice, grains, and pulses, their nutritional and culinary characteristics, and develop practical skills in preparing dishes using these ingredients while applying health and safety principles.

What you'll be able to do

  • Know the different types of rice, grains and pulses available and their characteristics.
  • Prepare food dishes using rice, grains and pulses, following recipes and applying appropriate cooking techniques.
  • Evaluate the quality of own work, identifying areas for improvement and reflecting on the cooking process.
  • Understand the principles of health and safety in a food preparation environment, including food hygiene and safe working practices.
Counselling TheoriesReal unit · Open Awards
This unit provides learners with knowledge of key counselling theories, approaches, and ethical considerations. You'll explore the historical development of counselling and apply theoretical understanding to the counselling process, including person-centred models and ethical practice.

What you'll be able to do

  • Explain the key theoretical issues that inform counselling practice, including ethical considerations and boundaries
  • Describe the main approaches to counselling, including their core principles and techniques
  • Outline the historical background and development of counselling as a profession
  • Explain the role of theory in the process of counselling, including its impact on the therapeutic relationship
  • Understand and apply one main counselling model in a simulated or supervised setting, demonstrating appropriate skills and techniques
Creating a Tailored Curriculum VitaeReal unit · Open Awards
It teaches you to construct a tailored Curriculum Vitae (CV) and a covering letter of application. You'll understand the standard CV format, key sections, and how to present skills and experience clearly and accurately to meet job requirements.

What you'll be able to do

  • Describe the standard format and key elements of a Curriculum Vitae (CV)
  • Construct a Curriculum Vitae (CV) that effectively presents skills and experience
  • Compose a covering letter of application that is tailored to a specific job role
Creating an Online ProfileReal unit · Open Awards
You'll explore various social media platforms relevant to job searching and develop skills to build and manage a professional online presence. The unit includes creating profiles, making connections, and utilising online tools to support career development.

What you'll be able to do

  • Know about various social media sites that are commonly used for job searching, including their features and functionalities.
  • Identify relevant social media sites for specific job sectors and career goals.
  • Build an online presence on relevant social media sites by creating a professional profile.
  • Populate the online profile with relevant information, including skills, experience, and qualifications.
  • Use own online presence to make connections with potential employers and industry professionals.
  • Engage in online networking activities to expand professional contacts and opportunities.
Creating and Publishing WebsitesReal unit · Open Awards
You'll learn to create and publish websites by applying appropriate structures such as navigation menus and content hierarchies, and styles including colour schemes and typography. They will use website software tools to prepare and format content effectively before publishing the site.

What you'll be able to do

  • Use appropriate structures and styles when creating websites
  • Use website software tools effectively to prepare content for websites
  • Publish websites using appropriate methods and technologies
Creative Craft SkillsReal unit · Open Awards
This unit provides learners with an understanding of health and safety requirements for creative craft activities. You'll research and develop ideas, experiment with media, use a range of materials and equipment safely, and apply techniques to undertake creative projects.

What you'll be able to do

  • Understand the health and safety requirements when undertaking creative activity
  • Research and develop ideas for creative activity
  • Experiment with media using a sketchbook and/or journal to record findings
  • Use a range of materials and equipment safely and effectively
  • Understand techniques to undertake creative activity
Creative Media industry awarenessReal unit · Open Awards
This unit introduces learners to the structure and organisation of the Creative Media sector, including the stages of a project life cycle. You'll understand the roles and responsibilities within specific teams and organisations, enabling them to identify contributions to project outcomes.

What you'll be able to do

  • Know how the Creative Media sector is structured and organised.
  • Understand the stages of a specific Creative Media project life cycle.
  • Understand the role of a specific team within the organisation of which it is part, and how it contributes to the project.
  • Understand individual team roles and responsibilities within a specific project life cycle.
Creative Media industry awarenessReal unit · Open Awards
This unit provides learners with knowledge of the Creative Media sector's structure, roles, and project life cycle stages. You'll understand how teams and individuals contribute to projects within the sector and the organisational context of creative media work.

What you'll be able to do

  • Know how the Creative Media sector is structured, including different types of organisations and roles.
  • Understand the stages of a specific Creative Media project life cycle, from initiation to completion.
  • Understand the role of a specific team within the organisation and how it contributes to the overall project.
  • Understand individual team roles and responsibilities within a specific project life cycle, including communication and collaboration.
Creative Writing SkillsReal unit · Open Awards
This unit covers the distinctions between fiction and non-fiction writing and explores various fiction genres. You'll use personal experience and stimuli to generate creative writing, develop work in progress, and consider audience and reflective practices.

What you'll be able to do

  • Identify the differences between fiction and non-fiction writing
  • Recognise different genres of fiction and non-fiction
  • Use personal experience as a source for creative writing
  • Develop ideas for creative writing based on personal experiences
  • Use stimuli as a basis for creative writing
  • Generate ideas for creative writing based on provided stimuli
  • Develop work in progress
  • Apply techniques to develop and refine creative writing pieces
  • Know the importance of choosing a particular reading audience
  • Identify the characteristics of different reading audiences
  • Tailor creative writing to suit a specific reading audience
  • Reflect on own work and identify areas for improvement
  • Evaluate the effectiveness of own creative writing
Creative Writing SkillsReal unit · Open Awards
This unit introduces learners to creative writing, covering various litreary styles and genres. You'll use personal experiences as inspiration, structure ideas effectively, tailor writing to audiences, and reflect on their creative work.

What you'll be able to do

  • Know about different literary styles and genres used in creative writing.
  • Use personal experiences and observations as inspiration for creative writing.
  • Understand the importance of structuring and shaping initial ideas into a coherent narrative.
  • Understand the importance of choosing a particular reading audience and tailoring writing accordingly.
  • Reflect on own creative writing work and identify areas for improvement.
Criminal and Youth JusticeReal unit · Open Awards
This unit provides learners with an understanding of factors contributing to youth crime, the consequences of crime on victims and offenders, and the processes within the Criminal and Youth Justice System. You'll also study sentencing options and the role of local agencies in offender and victim support.

What you'll be able to do

  • Know why young people become involved in crime, including social and personal factors.
  • Know the consequences of crime on different people, including victims, offenders, and the community.
  • Understand the Criminal and Youth Justice System process, from arrest to sentencing.
  • Know about custodial and alternative forms of sentences available to young offenders.
  • Know the role of local agencies involved in supporting offenders and their victims, including rehabilitation and restorative justice programmes.
Critical ThinkingReal unit · Open Awards
This unit introduces learners to the principles of critical thinking and analysis. You'll understand concepts such as bias, assumptions, and evidence, and apply critical analysis to evaluate ideas and opinions, supporting reasoned judgement and decision-making.

What you'll be able to do

  • Understand basic concepts of critical analysis.
  • Understand the application of critical analysis to concepts, ideas and opinions.
Customer ServiceReal unit · Open Awards
You'll explore the principles of good customer service and its benefits to organisations, including customer loyalty and reputation. The unit also covers the consequences of poor service and the importance of positive verbal and non-verbal interactions.

What you'll be able to do

  • Explain the benefits to an organisation of providing good customer service, including increased customer loyalty and positive reputation.
  • Explain the possible consequences of poor customer service, such as loss of customers and damage to the organisation's image.
  • Explain the value of giving customers a positive first impression of an organisation, considering factors like appearance and communication.
  • Demonstrate positive verbal and non-verbal interaction with customers, ensuring clear and effective communication.
  • Explain that respect for the individual is at the heart of good customer service, treating all customers with dignity and consideration.
  • Describe how to deal with customer complaints effectively and professionally, aiming for resolution and customer satisfaction.
Customer Service in the Hospitality IndustryReal unit · Open Awards
This unit provides learners with an understanding of the importance of good customer service in the hospitality industry. You'll demonstrate effective communication skills and recognise the role of personal presentation in enhancing customer experiences and business reputation.

What you'll be able to do

  • Recognise the benefits of providing good customer service in the hospitality industry
  • Demonstrate the ability to communicate effectively with customers in a hospitality environment
  • Recognise the importance of maintaining good personal presentation when working in the hospitality industry
Data Management SoftwareReal unit · Open Awards
This unit equips learners with the skills to accurately enter, edit, maintain, retrieve, and display data within a data management system. You'll understand the importance of data accuracy and follow organisational guidelines for effective data management.

What you'll be able to do

  • Enter data records accurately into a data management system
  • Edit and maintain data records to ensure accuracy and completeness
  • Retrieve and display data records according to specified requirements
Data Management SoftwareReal unit · Open Awards
This unit covers the skills required to accurately enter, edit, maintain, retrieve, and display data records within a data management system. You'll develop competence in following data entry protocols, modifying records efficiently, and verifying data accuracy to meet specified requirements.

What you'll be able to do

  • Enter data records accurately into a data management system.
  • Edit existing data records within a data management system.
  • Maintain data records to ensure accuracy and currency within a data management system.
  • Retrieve specific data records from a data management system based on given criteria.
  • Display retrieved data records in a clear and understandable format to meet specified requirements.
Database SoftwareReal unit · Open Awards
This unit develops learners' ability to use database software to enter, edit, and organise structured information accurately. You'll also learn to extract information using software tools and produce reports based on database queries.

What you'll be able to do

  • Enter structured information accurately into a database, following established data entry protocols
  • Edit existing data within a database, ensuring data integrity and consistency
  • Organise information within a database using appropriate fields, tables, and relationships
  • Use database software tools to extract specific information based on defined criteria
  • Produce reports from a database, presenting information in a clear and concise format
Database SoftwareReal unit · Open Awards
You'll develop the ability to create and modify non-relational database tables, organise structured data, and use software tools to run queries and produce reports. The unit focuses on meeting specified data requirements and efficient data retrieval.

What you'll be able to do

  • Create non-relational database tables according to specified requirements
  • Modify non-relational database tables to meet changing needs
  • Enter structured information accurately into a database
  • Edit existing structured information within a database to ensure data integrity
  • Organise structured information within a database for efficient retrieval
  • Use database software tools to run queries to extract specific information
  • Produce reports from database information using appropriate software tools
Deal with customer queries and complaints in a retail environmentReal unit · Open Awards
It teaches you to manage customer queries and complaints effectively in a retail environment. You'll understand how resolving issues contributes to customer loyalty and confidence, and develop skills to handle interactions with angry customers professionally.

What you'll be able to do

  • Explain how resolving customer queries and complaints contributes to customer loyalty and confidence
  • Describe how to manage angry customers when dealing with customer queries and complaints in a retail environment
  • Deal with customer queries effectively in a retail environment
  • Deal with customer complaints effectively in a retail environment
Dealing With BullyingReal unit · Open Awards
You'll explore different forms of bullying and their effects on individuals. The unit covers strategies for recognising and dealing with bullying incidents, including accessing appropriate support and promoting a safe environment.

What you'll be able to do

  • Identify different forms of bullying, including physical, verbal, and cyber bullying.
  • Recognise the effects of bullying on individuals, including emotional, psychological, and social impacts.
  • Recognise and apply strategies for dealing with bullying, such as reporting incidents and providing support to victims.
  • Identify sources of help and support for individuals affected by bullying, including internal and external organisations.
Debt ManagementReal unit · Open Awards
This unit provides learners with knowledge of debt management strategies, including budgeting, credit reports, debt prioritisation, and consolidation. You'll understand the impact of debt on mental health and identify agencies offering debt advice and support.

What you'll be able to do

  • Describe methods for managing problem debt effectively
  • Explain the potential impact of out-of-control debts on individuals and their families
  • Identify agencies that offer debt advice and support services
Decision Making SkillsReal unit · Open Awards
This unit provides learners with an understanding of decision-making processes in various contexts, the types of decisions made within groups, and the impact of different decision-making styles on group dynamics.

What you'll be able to do

  • Know how decisions are made in different contexts.
  • Know about the different types of decisions that are commonly made within groups.
  • Know about different decision-making styles and their potential impact.
Deliver basic treatments to animalsReal unit · Open Awards
You'll develop the knowledge and skills to deliver basic treatments and prescribed medication to animals safely and effectively. The unit covers correct procedures, dosage administration, monitoring animal responses, and adherence to health, safety, and welfare legislation.

What you'll be able to do

  • Demonstrate the ability to deliver basic treatments to animals according to instructions
  • Demonstrate the ability to provide prescribed medication to animals according to instructions
  • Work safely when delivering basic treatments and providing medication, minimising environmental damage
  • Explain how to deliver basic treatments to animals
  • Explain how to provide prescribed medication to animals
  • Describe relevant health and safety legislation and animal welfare legislation
Demonstrate products to customers in a retail environmentReal unit · Open Awards
It teaches you to demonstrate products effectively in a retail environment. You'll prepare a safe demonstration area, communicate product features and benefits clearly, and manage the demonstration space to support sales and customer confidence.

What you'll be able to do

  • Understand how product demonstrations can help to increase sales, including building customer confidence and highlighting key features
  • Make the preparations needed to ensure a safe and efficient product demonstration, including setting up the demonstration area and gathering necessary materials
  • Communicate to customers the features and benefits of the products being demonstrated, using clear and engaging language
  • Tidy the demonstration area when a product demonstration is finished, ensuring a clean and organised environment
DesignReal unit · Open Awards
You'll learn to follow a recognised design process, working from a design brief to generate and document design ideas and solutions. The unit covers stages such as research, ideation, prototyping, and testing, emphasising clear communication of design decisions.

What you'll be able to do

  • Follow a recognised design process to create a design solution
  • Work effectively from a given design brief to meet specified requirements
Design ProjectReal unit · Open Awards
You'll learn to plan, research, and manage design projects effectively. The unit covers sourcing and evaluating research material, project planning with deadlines, and translating design development into final products using appropriate materials and techniques.

What you'll be able to do

  • Source appropriate research material to inform the design project.
  • Plan work effectively to meet project deadlines, utilising project management skills.
  • Translate research and design development work into a final product or outcome.
  • Plan, develop and complete design projects using appropriate materials and techniques.
  • Reflect critically on own design work and identify areas for development.
  • Understand relevant Health and Safety procedures within a design project environment.
Design ProjectReal unit · Open Awards
This unit develops learners' ability to research, plan, and complete design projects using appropriate materials and techniques. You'll learn to source and evaluate research material, manage time effectively to meet deadlines, and reflect on their project development and outcomes.

What you'll be able to do

  • Source research material appropriate to the needs of the design project
  • Plan work to meet deadlines using time management skills
  • Record ideas for project development
  • Develop and complete design projects using appropriate materials and techniques
  • Reflect on own work and identify areas for improvement
  • Understand health and safety procedures relevant to the design project
Design ProjectReal unit · Open Awards
This unit guides learners through planning, developing, and completing design projects by sourcing suitable research materials and managing time effectively. You'll translate ideas into final products using appropriate materials and techniques while considering health and safety requirements.

What you'll be able to do

  • Source research material appropriate to the needs of the design project
  • Plan work to meet project deadlines using effective time management skills
  • Translate project ideas into a final product that meets the design brief
  • Plan, develop and complete design projects using appropriate materials and techniques
  • Understand the need to reflect on own design work to identify areas for improvement
  • Understand relevant Health and Safety issues related to the design project and working environment
Design SoftwareReal unit · Open Awards
You'll develop the ability to obtain, insert, and combine information from various sources using design software. They will use software tools to create, manipulate, and edit designs by integrating text, images, and other elements.

What you'll be able to do

  • Obtain information for designs from appropriate sources
  • Insert information into designs using design software
  • Combine information within designs using design software
  • Use design software tools to create designs
  • Use design software tools to manipulate designs
  • Use design software tools to edit designs
Design SoftwareReal unit · Open Awards
You'll learn to obtain, insert, and combine information for design purposes. The unit covers the use of design software tools to create, manipulate, and edit designs effectively in line with specifications.

What you'll be able to do

  • Obtain information relevant to design specifications from various sources
  • Insert obtained information accurately into design documents
  • Combine different pieces of information effectively to create comprehensive designs
  • Use design software tools to create original designs
  • Manipulate existing designs using software tools to achieve desired modifications
  • Edit designs using software tools to refine and improve their quality
Design StyleReal unit · Open Awards
This unit develops learners' understanding of design styles and movements, including key characteristics, terminology, and influences. You'll extend their critical awareness and design vocabulary to analyse and apply design concepts.

What you'll be able to do

  • Understand the major characteristics of design for a range of styles and/or movements, identifying key features and influences
  • Understand terminology relevant to design practice and history, using it accurately and appropriately
  • Understand the key issues influencing development in design styles, such as social, cultural, and technological factors
  • Extend their critical awareness and design vocabulary, enabling more informed and nuanced design decisions
  • Undertake research for design assignments, gathering relevant information and using it effectively
Design StyleReal unit · Open Awards
This unit develops learners' understanding of design styles and movements, relevant terminology, and key issues influencing design development. You'll extend their critical awareness and research skills for design analysis.

What you'll be able to do

  • Understand the major characteristics of design across different styles and movements
  • Understand terminology relevant to design practice and its historical context
  • Understand the key issues that have influenced the development of design styles over time
  • Extend critical awareness and design vocabulary through analysis and research
  • Undertake effective research for design assignments, gathering relevant information and inspiration
Design StyleReal unit · Open Awards
You'll explore design characteristics, terminology, and influences related to given objects or images. The unit develops the ability to analyse design elements, understand historical and cultural contexts, and reflect on design style and its impact.

What you'll be able to do

  • Understand the key design characteristics of a given object or image, including its form, function, and aesthetic qualities
  • Understand basic terminology relevant to design practice and history, such as concepts, movements, and styles
  • Recognise the key influences on the design of a given object or image, including social, cultural, and technological factors
  • Reflect on design style, considering its historical context, cultural significance, and personal interpretation
  • Record information and reflections on design style using appropriate methods, such as notes, sketches, and photographs
Desktop Publishing SoftwareReal unit · Open Awards
This unit develops learners' ability to select suitable designs and page layouts for publications using desktop publishing software. You'll input and combine text and other information, applying editing and formatting techniques to produce effective publications.

What you'll be able to do

  • Select appropriate designs for publications, considering the target audience and purpose
  • Use appropriate page layouts for publications, ensuring visual appeal and readability
  • Input text accurately into publications, following established conventions
  • Combine text with other information, such as images and graphics, to create effective publications
  • Use desktop publishing software techniques to edit text, ensuring accuracy and consistency
  • Use desktop publishing software techniques to format publications, applying styles and layouts to enhance visual presentation
Desktop Publishing SoftwareReal unit · Open Awards
You'll develop skills in selecting appropriate designs and page layouts for publications based on target audience and purpose. The unit covers accurate input and combination of text and other information using desktop publishing software techniques to edit and format publications.

What you'll be able to do

  • Select and use appropriate designs and page layouts for publications, considering the target audience and purpose of the document
  • Input and combine text and other information within publications, ensuring accuracy and consistency
  • Use desktop publishing software techniques to edit and format publications, applying styles, templates and other features to enhance visual appeal and readability
Develop and maintain work skills and knowledge in the passenger transport industryReal unit · Open Awards
You'll develop and maintain work skills and knowledge relevant to roles within the passenger transport industry. The unit includes practical application of skills, self-evaluation, and understanding knowledge areas essential for the role.

What you'll be able to do

  • Develop and maintain work skills relevant to the passenger transport industry.
  • Develop and maintain knowledge relevant to the passenger transport industry.
  • Describe how to develop and maintain work skills and knowledge in the passenger transport industry.
Develop your Business IdeaReal unit · Open Awards
This unit covers the processes involved in developing a business idea, including identifying potential opportunities and assessing feasibility. You'll also analyse the market and identify target customers to understand the competitive environment for their business idea.

What you'll be able to do

  • Understand the processes involved in developing a business idea, including identifying opportunities and assessing feasibility.
  • Understand the market for a business idea, including identifying target customers and analysing competitors.
Develop your Business IdeaReal unit · Open Awards
This unit develops learners' ability to evaluate a business idea using methods such as SWOT analysis and feasibility studies. You'll assess the market, identify target customers, analyse competitors, and justify the suitability of their chosen evaluation approach.

What you'll be able to do

  • Demonstrate how to evaluate your business idea using appropriate methods
  • Demonstrate how to assess the market for your business idea, including identifying target customers and competitors
Developing AssertivenessReal unit · Open Awards
You'll develop an understanding of assertiveness, including its definition and importance in communication. The unit covers characteristics of assertive behaviour and contrasts assertive, passive, and aggressive communication styles.

What you'll be able to do

  • Know the definition of assertiveness and its importance in communication.
  • Know the difference between assertive, passive, and aggressive behaviour.
  • Understand how to communicate assertively in different situations.
  • Understand how to manage conflict assertively.
  • Understand the benefits of being assertive in personal and professional contexts.
Developing Brickwork SkillsReal unit · Open Awards
You'll develop practical brickwork skills, including laying bricks and blocks, jointing techniques, and cleaning up after completion. The unit covers the resources, tools, and equipment required to carry out brick and block work to specification.

What you'll be able to do

  • Know the resources required to lay bricks and blocks, including materials, tools, and equipment
  • Joint brick and block work to achieve a professional finish
  • Lay bricks and blocks according to given instructions and specifications
  • Clean up the work area on completion, disposing of waste materials appropriately
Developing Enterprise SkillsReal unit · Open Awards
You'll learn to identify viable products or services, plan, run, and evaluate enterprise activities. The unit includes analysing market demand, managing resources and risks, and assessing financial performance and customer service.

What you'll be able to do

  • Identify a viable product or service to market and sell, considering factors such as market demand and profitability
  • Plan an enterprise activity, including setting objectives, allocating resources, and managing risks
  • Run an enterprise activity, including managing finances, marketing products or services, and providing customer service
  • Evaluate an enterprise activity, including analysing financial performance, assessing customer satisfaction, and identifying areas for improvement
Developing Interaction Skills for Information, Advice or GuidanceReal unit · Open Awards
This unit develops learners' skills in interacting effectively with clients in information, advice, or guidance settings. It covers professional conduct, communication techniques, the influence of personal values, and the importance of confidentiality and impartiality.

What you'll be able to do

  • Understand how to interact with clients in a professional and respectful manner.
  • Understand the importance of effective communication skills in the delivery of information, advice or guidance, including verbal and non-verbal communication.
  • Understand how own values, beliefs and attitudes may affect interactions with clients, recognising the need for objectivity.
  • Understand the importance of confidentiality and impartiality in interactions with clients, adhering to ethical guidelines.
  • Outline an action plan for developing own interaction skills, identifying specific areas for improvement and strategies for development.
Developing Meeting SkillsReal unit · Open Awards
You'll understand different meeting purposes, conventions, and processes to participate effectively. The unit covers meeting structures, roles, and the importance of adhering to protocols for productive group discussions.

What you'll be able to do

  • Understand that meetings can have different purposes
  • Understand meeting conventions
  • Understand meeting processes
  • Participate effectively in a meeting
Developing Own Interpersonal SkillsReal unit · Open Awards
You'll recognise personal interpersonal skills and their application in various contexts. The unit emphasises the importance of time management, stress management, constructive criticism, confident behaviour, and body language awareness.

What you'll be able to do

  • Recognise personal skills and their application in different situations
  • Demonstrate awareness of the importance of time management in personal and professional contexts
  • Show an understanding of the personal need to manage stress effectively
  • Distinguish between constructive and destructive criticism and their impact
  • Recognise confident behaviour in themselves and others
  • Recognise different types of body language and understand their application in communication
  • Differentiate between aggressive, passive, and assertive behaviour and their consequences
Developing Personal Confidence And Self AwarenessReal unit · Open Awards
This unit develops learners' understanding of personal confidence, self-awareness, and effective social participation. You'll explore stress management techniques, setting personal objectives, and planning for personal development.

What you'll be able to do

  • Understand the various reasons why individuals may feel confident in certain situations.
  • Understand the reasons why individuals may lack confidence in certain situations.
  • Understand how to participate effectively in a range of social situations.
  • Understand different strategies for managing stress effectively.
  • Set realistic and achievable personal objectives.
  • Plan for personal progression and development.
Developing Personal Development SkillsReal unit · Open Awards
You'll gain insight into their own strengths, weaknesses, skills, and life situation relevant to personal development. The unit supports investigation of self-improvement methods, decision-making, and setting personal objectives with action plans.

What you'll be able to do

  • Understand own strengths and weaknesses in relation to personal development.
  • Know own skills and investigate ways of self-improvement, including identifying training and development opportunities.
  • Understand own current life situation and relationships, and how these impact on personal development.
  • Make positive decisions that support personal growth and wellbeing.
  • Set realistic and achievable personal objectives and make detailed action plans for self-improvement.
Developing Personal and Team Effectiveness Using ITReal unit · Open Awards
It teaches you to use IT tools to support personal development and enhance team effectiveness. You'll track progress, access resources, facilitate collabouration, and review IT use to improve personal and team outcomes.

What you'll be able to do

  • Explain how IT can support personal development.
  • Use IT tools and applications to support personal development activities.
  • Explain how IT can support the development of team effectiveness.
  • Review the use of IT for team or collaborative activities and identify areas for improvement.
Developing Reading StrategiesReal unit · Open Awards
This unit develops learners' reading comprehension and critical evaluation skills across various texts. You'll apply appropriate reading strategies, understand text purposes, and use organisational features to locate information.

What you'll be able to do

  • Read and understand the purpose of a variety of different types of texts
  • Read critically to evaluate information presented in texts
  • Read critically to evaluate ideas presented in texts
  • Use appropriate reading strategies depending on the purpose of the reading task
  • Use organisational features of texts to locate specific information
  • Use organisational systems of texts to locate specific information
  • Recognise and understand vocabulary commonly associated with different types of text
Developing Skills for Employment in the Catering and Hospitality IndustryReal unit · Open Awards
You'll gain knowledge of the catering and hospitality industry structure and career opportunities. The unit covers maintaining personal appearance, time management, skill development planning, and preparing for job applications within the sector.

What you'll be able to do

  • Understand the structure and opportunities within the catering and hospitality industry.
  • Maintain a professional personal appearance and manage time effectively in a catering and hospitality environment.
  • Produce a plan to develop skills relevant to employment in the catering and hospitality industry.
  • Prepare effectively for a job application within the catering and hospitality industry.
Developing Skills to Provide Personal Care in Care SettingsReal unit · Open Awards
This unit covers the principles of person-centred care in providing personal care within care settings. You'll understand the impact of the environment on eating and drinking, the importance of hygiene and dignity, and the need to support independence and choice.

What you'll be able to do

  • Know the key principles when offering personal care to individuals in care settings.
  • Know how the environment affects eating and drinking for individuals in care settings.
  • Understand the importance of personal hygiene and dignity needed during eating and drinking for individuals in care settings.
  • Understand the importance of providing support with personal care to individuals in care settings.
  • Understand the importance of supporting an individual to care for their personal appearance in care settings.
  • Understand the issues associated with personal care and infection control in care settings.
  • Recognise that sensitivity is important during personal care in care settings.
  • Recognise the social and cultural purposes/norms of eating and drinking.
  • Understand the importance of assessing the individual's needs for eating and drinking.
  • Understand the importance of enabling informed choice in eating and drinking.
  • Understand the importance of supporting individuals with eating and drinking.
Developing a Personal Exercise ProgrammeReal unit · Open Awards
It teaches you to understand the benefits of exercise, basic human anatomy and physiology, and health and safety factors. You'll plan, monitor, and evaluate a safe and effective personal exercise programme tailored to individual needs.

What you'll be able to do

  • Understand the importance of exercise
  • Know about basic human anatomy
  • Know about basic human physiology
  • Understand health and safety factors related to exercise
  • Plan a safe and effective home fitness session
  • Plan a safe and effective personal exercise programme
  • Monitor a safe and effective personal exercise programme
  • Evaluate a safe and effective personal exercise programme
Developments in Social PolicyReal unit · Open Awards
This unit provides learners with knowledge of historical social policy developments concerning poverty in the UK. You'll examine nineteenth-century conditions, changing attitudes in the early twentieth century, welfare state principles, and the influence of the New Right perspective.

What you'll be able to do

  • Know the historical context of the treatment of the poor in the nineteenth century in the UK
  • Understand the reasons for changes in attitudes towards the poor in the early twentieth century, including social and economic factors
  • Understand the key principles of the welfare state and how they were intended to address poverty
  • Know the New Right's perspective on poverty and its influence on perceptions and policies related to poverty
Disability, Society and the LawReal unit · Open Awards
You'll gain knowledge of legislation affecting people with support needs, including the Equality Act, and current philosophies such as person-centred care and independent living. The unit also examines societal attitudes and their impact on the rights and inclusion of individuals with support needs.

What you'll be able to do

  • Know about legislation relating to people who have support needs, including the Equality Act and other relevant laws.
  • Know about current philosophies towards people with support needs, including person-centred care and independent living.
  • Know about attitudes in society to people who have support needs, including positive and negative perceptions.
Discovering MusicReal unit · Open Awards
It teaches you to recognise and describe various types of classical and popular music. You'll understand sound production in musical instruments and the basic principles of music theory and notation.

What you'll be able to do

  • Recognise and describe different types of classical music
  • Identify and describe various genres of popular music
  • Explain how sound is produced in different musical instruments
  • Understand and apply the basic principles of music theory and notation
Discovering MusicReal unit · Open Awards
This unit introduces learners to a range of musical genres including classical and popular music, alongside basic music theory and notation. You'll gain knowledge of sound production in instruments and identify key composers, works, and characteristics of music styles.

What you'll be able to do

  • Know about classical music
  • Know about the main types of popular music
  • Know about the production of sound in musical instruments
  • Understand the basic principles of music theory
  • Understand basic music notation
Display stock to promote sales to customers in a retail environmentReal unit · Open Awards
This unit covers the effective display of stock in retail environments, emphasising health and safety considerations during setup and dismantling. You'll understand how displays promote sales and comply with legal product labelling requirements.

What you'll be able to do

  • Understand the importance of checking for potential health and safety issues before setting up displays, such as trip hazards and unstable structures.
  • Understand the importance of checking for potential health and safety issues before dismantling displays, such as sharp objects and heavy items.
  • Understand how displays help to promote sales by attracting customers' attention and showcasing products effectively.
  • Know about legal requirements for labelling products in a display, including pricing information, product descriptions, and safety warnings.
  • Establish the availability of space needed for a display, considering factors such as customer flow and accessibility.
  • Establish the availability of other resources needed for a display, such as shelving, lighting, and promotional materials.
  • Prepare a display area for use in a retail environment by cleaning, organising, and ensuring it is safe for customers and staff.
  • Set up a display in a retail environment according to a planned design, ensuring products are presented attractively and effectively.
  • Label a display of stock in a retail environment accurately and clearly, providing all necessary information to customers.
  • Dismantle a display in a retail environment safely and efficiently, returning stock to storage and disposing of waste appropriately.
Diversity in SocietyReal unit · Open Awards
It teaches you to understand the concept of diversity within society, including its various dimensions such as age, gender, ethnicity, religion, and disability. You'll examine cultural practices, the importance of respecting diversity, and the contributions diverse groups make to society.

What you'll be able to do

  • Understand the meaning of the term ‘diversity’ in relation to society and its various aspects
  • Know about the differences and practices of diverse groups of people in society, including cultural, religious, and ethnic groups
  • Know about the importance of respecting diversity and promoting inclusivity in society
  • Know about the contributions of diverse groups to society and their impact on culture, economy, and social development
Doing Business OnlineReal unit · Open Awards
This unit introduces learners to various online business activities, including e-commerce and online marketing techniques. You'll understand the legal and operational considerations when setting up an online business and the benefits of maintaining an online presence.

What you'll be able to do

  • Identify different online business activities, such as e-commerce, online marketing, and social media engagement.
  • Identify what to consider when setting up an online business, including legal requirements, target audience, and business model.
  • Explain the operation of an online business, including order processing, customer service, and website maintenance.
  • Explain the benefits of an online business presence, including increased reach, reduced costs, and improved customer engagement.
Domestic Abuse AwarenessReal unit · Open Awards
This unit raises awareness of domestic abuse by exploring its various forms, including physical, emotional, financial, and psychological abuse. You'll understand external influences such as societal norms and cycles of abuse, the role of power and control in relationships, and recognise key considerations and support options.

What you'll be able to do

  • Identify different forms of domestic abuse, including physical, emotional, financial, and psychological abuse
  • Explain how external attitudes and cycles may influence domestic abuse, including societal norms and intergenerational patterns
  • Describe the impact of power and control within relationships, including coercive control and manipulation
  • Recognise key considerations surrounding abusive relationships, including the impact on victims and perpetrators
  • Identify support available for individuals experiencing domestic abuse, including helplines, shelters, and counselling services
Domestic Plumbing SystemsReal unit · Open Awards
You'll gain knowledge of domestic plumbing systems, including water supply, pressure, and hot water systems. They will develop skills to plan the positioning of plumbing hardware, pipework, storage, and insulation within domestic properties.

What you'll be able to do

  • Understand the distribution of water to and around domestic properties.
  • Plan the positioning of plumbing hardware in a domestic property.
  • Plan pipework, storage and insulation systems for a domestic property.
  • Understand the main types of domestic hot water systems.
  • Understand how to install major domestic appliances and facilities.
  • Understand the relative merits of common domestic central heating options.
DrawingReal unit · Open Awards
This unit introduces learners to various drawing media and their characteristics. You'll identify drawing and composition problems, understand line qualities, maintain a personal sketchbook, and apply health and safety practices in drawing activities.

What you'll be able to do

  • Understand the characteristics and uses of different drawing media, such as pencils, charcoal, and pastels.
  • Recognise drawing and composition problems, and identify potential solutions.
  • Recognise the characteristics of line, including its weight, texture, and direction, and how these can be used to create different effects.
  • Understand the importance of keeping a personal sketchbook for developing ideas and practicing drawing skills.
  • Understand Health and Safety considerations when using drawing materials and equipment.
Drawing Application MethodsReal unit · Open Awards
You'll explore a variety of drawing techniques and media, understanding formal elements and surface qualities. The unit develops skills to apply drawing methods in different contexts and purposes, while emphasising health and safety in studio practice.

What you'll be able to do

  • Explore a variety of drawing techniques and media
  • Apply drawing skills in specific contexts and for different purposes
  • Understand formal elements and surface qualities in drawing
  • Produce a personal response through drawing
  • Understand Health and Safety procedures and safe studio practice in a drawing environment
Drawing Development MethodsReal unit · Open Awards
This unit provides learners with knowledge of various drawing media and surfaces, and techniques for representing three-dimensional forms. You'll learn to produce drawings at different tempos and understand the use of sketchbooks in their practice.

What you'll be able to do

  • Understand the characteristics and application of a variety of drawing media
  • Understand the properties of different surfaces on which drawing can be made and their impact on the final artwork
  • Understand how to represent three-dimensional form, mass, space, structure and scale in drawings
  • Demonstrate the ability to make drawings at varying tempos and levels of detail
  • Recognise the value of sketchbook methodology for selecting, collecting and using information to inform drawing practice
  • Understand Health and Safety procedures and safe studio practice within a drawing environment
Drawing and Planning SoftwareReal unit · Open Awards
It teaches you to use drawing and planning software to input, organise, and combine information. You'll develop skills in editing, manipulating, formatting, and presenting drawings or plans using appropriate software tools and techniques.

What you'll be able to do

  • Input, organise and combine information to create drawings or plans using appropriate software.
  • Use tools and techniques to edit, manipulate, format and present drawings or plans.
Drawing and Planning SoftwareReal unit · Open Awards
It teaches you to input, organise, and combine information effectively using drawing or planning software. You'll learn to edit, manipulate, format, and present drawings or plans using appropriate software tools and techniques.

What you'll be able to do

  • Input, organise and combine information effectively when using drawing or planning software
  • Use appropriate tools and techniques to edit, manipulate, format and present drawings or plans
Drawings, Surfaces and TexturesReal unit · Open Awards
You'll recognise and represent various surfaces and textures through drawing techniques. The unit covers using surface, pattern, light, and shadow to influence appearance and meaning, enhancing the visual communication of texture.

What you'll be able to do

  • Recognise surfaces and textures through drawing techniques
  • Influence the appearance and meaning in a drawing through the effective use of surface and pattern
Drug AwarenessReal unit · Open Awards
This unit introduces learners to the classifications of drugs and distinguishes between legal and illegal substances. It covers the causes and effects of drug misuse, including physical, psychological, and social implications, as well as associated health issues and withdrawal effects.

What you'll be able to do

  • Identify and differentiate between various types of drugs.
  • Recognise some of the underlying causes that can contribute to drug misuse.
  • Describe some of the physical and psychological effects associated with drug misuse.
  • Understand the wider implications of drug misuse on individuals and their relationships with others.
  • Understand some of the health issues that are commonly associated with drug misuse.
  • Know the potential effects of withdrawing from drugs.
  • Identify some of the agencies that offer support, help and information related to drug misuse.
Eating DisordersReal unit · Open Awards
You'll gain knowledge of different eating disorders, their symptoms, causes, and potential consequences. The unit also explores the relationship between emotions and eating behaviours, recognising how feelings influence food intake.

What you'll be able to do

  • Know about different types of eating disorders, including their symptoms, causes, and potential consequences.
  • Understand the link between food and feelings, recognising how emotions can influence eating behaviours and contribute to the development of eating disorders.
EcologyReal unit · Open Awards
You'll explore the characteristics of major biomes and the interactions between abiotic and biotic factors within ecosystems. The unit also covers energy flow and nutrient cycling, enabling learners to understand ecological relationships and environmental dynamics.

What you'll be able to do

  • Understand the characteristics of different biomes
  • Understand the interaction between abiotic and biotic factors within an ecosystem
  • Understand the flow of energy through an ecosystem
  • Appreciate how living organisms interact with each other in nutrient cycling within ecosystems
Economic ActivityReal unit · Open Awards
You'll study classifications of economic activity and factors influencing economic change, including de-industrialisation in the EU and industrial changes in less economically developed countries. The unit also covers the spatial dynamics of tertiary sectors in the UK.

What you'll be able to do

  • Understand different classifications of economic activity, including primary, secondary, tertiary, and quaternary sectors
  • Understand the concept of de-industrialisation and its impact on the European Union
  • Understand the factors influencing the changing location of tertiary economic activity within the UK
  • Understand the challenges and opportunities associated with industrial change in Less Economically Developed Countries (LEDCs)
Effectiveness at WorkReal unit · Open Awards
You'll understand effective workplace behaviour and its significance for individuals and organisations. The unit teaches you to demonstrate effective working practices, communicate appropriately, and evaluate their own performance for improvement.

What you'll be able to do

  • Understand what constitutes effective workplace behaviour and its importance.
  • Demonstrate effective working practice in a workplace environment.
  • Evaluate their own practice and identify areas for improvement.
Employment Rights and Responsibilities in the Passenger Transport SectorReal unit · Open Awards
This unit provides learners with knowledge of employment rights and responsibilities within the passenger transport sector. It covers employee and employer obligations relating to pay, working hours, discrimination, dismissal, and adherence to company policies.

What you'll be able to do

  • Know the employment rights of the employee, including rights related to pay, working hours, and discrimination.
  • Know the employment responsibilities of the employee, including responsibilities related to attendance, performance, and conduct.
  • Know the employment rights of the employer, including rights related to managing performance, disciplinary procedures, and termination of employment.
  • Know the employment responsibilities of the employer, including responsibilities related to providing a safe working environment, fair treatment, and equal opportunities.
  • Understand how employment rights and responsibilities affect organisations, including the impact on organisational culture, employee relations, and legal compliance.
Engineering Assembly Methods and TechniquesReal unit · Open Awards
You'll learn to safely use tools, equipment, and measuring instruments within an engineering context. The unit covers health and safety guidelines and practical assembly techniques for engineering components.

What you'll be able to do

  • Use tools safely in accordance with health and safety guidelines
  • Use equipment safely in accordance with health and safety guidelines
  • Use measuring instruments safely in accordance with health and safety guidelines
  • Assemble components to engineering equipment according to specifications
Engineering IndustryReal unit · Open Awards
You'll gain foundational knowledge of health and safety requirements in engineering workplaces, including hazard identification and relevant regulations. The unit also covers effective communication methods, understanding engineering drawings and specifications, and awareness of engineering work practices.

What you'll be able to do

  • Know the engineering Health and Safety requirements relevant to the workplace
  • Demonstrate effective methods of communication within an engineering environment
  • Understand engineering drawings and specifications
  • Demonstrate an awareness of working in the engineering industry
Engineering MaintenanceReal unit · Open Awards
You'll study the purposes and procedures of engineering maintenance, including preventative, corrective, and condition-based maintenance. The unit covers planning and carrying out maintenance activities on engineering systems or products.

What you'll be able to do

  • Describe the purposes of engineering maintenance
  • Explain the procedures involved in engineering maintenance
  • Identify the resources required for engineering maintenance activities
  • Plan a maintenance activity on a specified engineering system or product, considering safety and efficiency
  • Carry out a planned maintenance activity on an engineering system or product, following established procedures
  • Document the maintenance activity carried out, including any issues encountered and resolutions implemented
Engineering TechnologyReal unit · Open Awards
You'll gain knowledge of material selection criteria, properties of engineering materials such as metals and polymers, and apply analytical methods to engineering mathematics and science. This unit develops foundational understanding necessary for engineering technology applications.

What you'll be able to do

  • Know the requirements for selecting appropriate materials in engineering applications.
  • Know the properties of different engineering materials, including their strengths and weaknesses.
  • Apply analytical methods to solve engineering mathematical problems.
  • Apply analytical methods to solve engineering science problems.
English, Mathematics and ICT Needs for Life, Learning and WorkReal unit · Open Awards
You'll explore the English, mathematics, and ICT needs of adults within communities. The unit highlights the importance of these skills for life, learning, and work, and identifies opportunities for their development and improvement.

What you'll be able to do

  • Understand English, mathematics and ICT needs of adults within communities
  • Understand the importance of English, mathematics and ICT skills for life, learning and work
  • Understand opportunities for developing English, mathematics and ICT skills
Environmental ConservationReal unit · Open Awards
This unit introduces learners to environmental conservation principles and methods. You'll understand the importance of biodiversity, sustainability and resource management, and describe conservation techniques such as habitat restoration, pollution control and waste management.

What you'll be able to do

  • Describe the principles of environmental conservation, including the importance of biodiversity, sustainability, and resource management
  • Explain different methods of environmental conservation, such as habitat restoration, pollution control, and waste reduction
Environmental PollutionReal unit · Open Awards
You'll gain knowledge of different types of pollution, their sources, and the effects of pollution control measures on society. The unit also covers personal impact on pollution and strategies to minimise environmental harm.

What you'll be able to do

  • Know about different types of pollution and their sources.
  • Know about the effects of pollution control measures on society, including economic and environmental impacts.
  • Know about own impact on pollution and ways to minimise it.
Establish and maintain conditions appropriate to the welfare of animalsReal unit · Open Awards
You'll learn to establish and maintain appropriate living conditions for animal welfare. The unit covers safe handling and inspection of livestock, equipment selection and maintenance, and minimising environmental impact.

What you'll be able to do

  • Provide appropriate living conditions for animals, taking into account their specific needs and welfare requirements.
  • Handle livestock safely and effectively, minimising stress and potential harm to both the handler and the animals.
  • Inspect livestock to identify any signs of illness, injury, or distress, and take appropriate action.
  • Select, use, and maintain relevant equipment for animal care, ensuring it is in good working order and safe to use.
  • Work safely in an animal care environment, adhering to health and safety regulations and minimising the risk of accidents or injuries.
  • Minimise environmental damage by implementing sustainable practices and disposing of waste responsibly.
  • Explain how to establish appropriate conditions for livestock, considering factors such as space, temperature, ventilation, and hygiene.
  • Describe how to handle livestock in a manner which minimises stress, using appropriate techniques and understanding animal behaviour.
  • Identify the types of equipment required for animal care and explain how to maintain them in good working order.
  • Summarise relevant health and safety legislation and environmental good practice guidelines related to animal care.
Establish and maintain effective working relationships with othersReal unit · Open Awards
You'll learn to maintain effective working relationships through appropriate communication and interpersonal techniques. The unit also covers the importance of good working practices in supporting organisational objectives and positive workplace interactions.

What you'll be able to do

  • Maintain effective working relationships with others by using appropriate communication and interpersonal skills.
  • Understand why good working practices are important in maintaining effective working relationships and achieving organisational goals.
Expanding Brickwork SkillsReal unit · Open Awards
It teaches you to develop practical bricklaying skills, including preparing work areas, mixing mortar, and laying bricks and blocks to required standards. You'll also learn to use appropriate tools, create different brickwork patterns, and clean up effectively after completion.

What you'll be able to do

  • Lay bricks and blocks to the required standard.
  • Clean up the work area on completion of bricklaying activities.
Explore Your Business MotivesReal unit · Open Awards
You'll identify personal needs and aspirations related to business ownership and reflect on motivations and goals. The unit also explores how an individual's role within a business can affect both personal and business needs.

What you'll be able to do

  • Identify your personal needs and aspirations when considering setting up a business, reflecting on your motivations and goals
  • Be aware of how your own role and responsibilities within a business can affect your personal and business needs, considering the potential impact on work-life balance and financial security
Exploring Business and EnterpriseReal unit · Open Awards
You'll gain an understanding of business and enterprise features in the UK, including characteristics of successful businesses and different types of enterprises. The unit also examines how businesses and enterprises contribute to and benefit society.

What you'll be able to do

  • Identify the key features that contribute to the success of a business or enterprise.
  • Identify different types of businesses and enterprises operating in the UK.
  • Understand how businesses and enterprises contribute to and benefit society.
Exploring Carpentry and JoineryReal unit · Open Awards
You'll be introduced to common hand tools and materials used in carpentry and joinery, alongside their functions and maintenance. The unit emphasises health, safety, and welfare considerations and includes practical application of safe working practices in marking out and forming timber joints.

What you'll be able to do

  • Identify the hand tools commonly used to perform carpentry and joinery tasks, describing their functions and maintenance requirements
  • Identify the materials commonly used to perform carpentry and joinery tasks, describing their properties and applications
  • Understand the important health, safety and welfare issues associated with carpentry and joinery tasks, including manual handling, working at height, and the use of power tools
  • Apply safe working practices to mark out timber components accurately, following given specifications
  • Apply safe working practices to form joints for a timber frame to a given specification, ensuring structural integrity and dimensional accuracy
Exploring Painting and DecoratingReal unit · Open Awards
This unit introduces the hand tools, materials, and access equipment used in painting and decorating. You'll understand and apply safe working practices when preparing surfaces and applying paints to ensure effective and safe decoration.

What you'll be able to do

  • Know the hand tools, materials and access equipment used by decorators to perform specified tasks.
  • Understand safe working practices to prepare new and previously painted surfaces for painting.
  • Apply safe working practices in the application of paints to prepared surfaces.
Exploring business and enterpriseReal unit · Open Awards
You'll understand how different organisations provide goods and services and the impact of businesses and enterprises on society. The unit also covers the features that contribute to the success of a business or enterprise.

What you'll be able to do

  • Understand how different organisations provide goods and services
  • Understand the different ways that businesses and enterprises impact on society
  • Describe the key features of a successful business or enterprise
Exploring the Hair and Beauty SectorReal unit · Open Awards
This unit introduces learners to the hair and beauty sector, including its diverse business types and service offerings. You'll examine industry features such as current trends, regulations, and explore employment and career opportunities within the sector.

What you'll be able to do

  • Describe the diverse nature of the hair and beauty sector, including different types of businesses and services offered.
  • Identify the key features of the hair and beauty industry, such as trends, regulations, and customer expectations.
  • Identify a range of employment opportunities within the hair and beauty industry.
  • Explore potential career pathways and progression routes within the hair and beauty industry.
Family LearningReal unit · Open Awards
You'll understand the importance of shared learning within families and ways to support learning at home. The unit covers helping children develop litreacy and numeracy skills, the impact of role models, and reviewing personal learning progress.

What you'll be able to do

  • Understand the importance of shared learning experiences for families.
  • Know about various ways of supporting learning within a family context.
  • Know the specific ways in which they can help their child develop literacy and numeracy skills.
  • Know about the impact of positive role models on attitudes towards learning and education.
  • Review and record their own learning experiences and progress.
Feeding and Providing Water to AnimalsReal unit · Open Awards
This unit covers the principles of feeding and providing water to animals, including the purpose of feeding plans, types and quality of feed for different purposes, and the importance of fresh water. You'll understand normal feeding and drinking behaviours and recognise potential feeding difficulties.

What you'll be able to do

  • Describe the purpose of a feeding plan for animals
  • Describe different types of feed and feed quality for three different purposes related to animal care
  • Outline the importance of providing fresh water to animals to maintain their health and wellbeing
  • Describe normal feeding and drinking behaviour of animals and how to identify signs of abnormality that may indicate a health issue
  • Describe potential difficulties and risks that may arise during the feeding process and how to report them to the appropriate person
  • Explain the importance of keeping accurate records of feeding and watering activities for monitoring animal health and welfare
  • Select the correct feed according to the animals’ feeding plan, ensuring it meets their nutritional needs
  • Prepare feed correctly and hygienically to prevent contamination and maintain animal health
  • Provide feed in a manner which gives each animal the opportunity to obtain its food and maintains its health and welfare, considering their individual needs
  • Supply clean, fresh water to the animals according to their needs, ensuring it is readily available
  • Keep an accurate record of activities related to feeding and watering animals, including quantities and any observations
  • Select appropriate equipment for feeding and watering animals, ensuring it is suitable for the task
  • Prepare, maintain and store equipment in a safe and effective working condition, following manufacturer's instructions
  • Work in a way which maintains health and safety, animal welfare and is consistent with current legislation, codes of practice and any additional requirements
  • Dispose of waste safely and correctly, following environmental regulations and hygiene protocols
  • Outline correct use and storage of equipment and feedstuffs to prevent accidents and maintain quality
Financial Considerations for a New BusinessReal unit · Open Awards
You'll develop an understanding of estimating income, expenditure, and profit and loss for a new business. The unit also covers basic cashflow principles and identifies potential sources of finance relevant to business start-ups.

What you'll be able to do

  • Estimate the income and expenditure of a business
  • Estimate profit and loss for a business
  • Know the financial information that needs to be recorded for a business
  • Understand the basic principles of cashflow
  • Identify potential sources of finance for a business
Floristry TechniquesReal unit · Open Awards
This unit introduces learners to essential floristry techniques, including the use and maintenance of tools and equipment, knowledge of plant materials, conditioning and preservation methods, and basic design and construction principles used in floristry.

What you'll be able to do

  • Know about the relevant tools and equipment used in floristry, including their safe and effective use
  • Know about relevant plant material used in floristry, including their characteristics and care requirements
  • Understand conditioning techniques used in floristry to prepare plant material
  • Understand preservation techniques used in floristry to extend the life of floral arrangements
  • Understand basic design principles used in floristry, including colour and balance
  • Understand basic construction techniques used in floristry, including wiring and taping
Floristry TechniquesReal unit · Open Awards
You'll gain knowledge of floristry tools, equipment, and plant materials, including their safe use and characteristics. The unit covers conditioning, preservation, basic design principles, and construction techniques relevant to floristry.

What you'll be able to do

  • Know about the tools and equipment used in floristry, including their purpose and safe operation
  • Know about the different types of plant material used in floristry, including their characteristics and suitability for different designs
  • Know about conditioning techniques used to prepare plant material for floristry work, ensuring its longevity and appearance
  • Know about preservation techniques used to extend the life of floral arrangements
  • Identify basic design principles in floristry, such as colour, form, and balance
  • Know about basic construction techniques used to create floral arrangements, including wiring, taping, and gluing
Food and Nutrition for ChildrenReal unit · Open Awards
This unit covers the nutritional value of common foods for children, considerations for food preparation, and the importance of food safety. You'll gain knowledge of key nutrients, dietary needs across age groups, and safe practices in food handling and storage for children.

What you'll be able to do

  • Identify the nutritional value of common foods for children, understanding the importance of a balanced diet.
  • Identify other considerations to take account of when preparing food for children, such as allergies, dietary requirements, and age-appropriate textures.
  • Explain the importance of food safety in relation to the preparation and storage of food for children, preventing foodborne illnesses.
Garden Horticulture SkillsReal unit · Open Awards
It teaches you to identify common garden and allotment produce, including fruits, vegetables, and herbs. You'll understand weed control methods and develop skills in plant propagation and the care of plants grown from seed.

What you'll be able to do

  • Identify a range of garden and allotment produce, including fruits, vegetables, and herbs
  • Control weeds effectively using appropriate methods, minimising their impact on cultivated plants
  • Propagate plants using various techniques, such as cuttings, seeds, and division
  • Grow and care for plants grown from seed, ensuring their healthy development and productivity
Garden Horticulture SkillsReal unit · Open Awards
This unit introduces learners to basic garden horticulture skills, including identification of common garden produce, weed control methods, growing and caring for plants from seed, and techniques to improve plant yield.

What you'll be able to do

  • Identify a range of common garden and allotment produce, including fruits, vegetables, and herbs
  • Describe methods for controlling weeds in a garden or allotment, including manual removal and the use of herbicides
  • Grow and care for plants from seed, following appropriate sowing, transplanting, and watering techniques
  • Use basic methods to improve plant yield, such as pruning, feeding, and providing support
Generating and Assessing a Business IdeaReal unit · Open Awards
You'll generate viable business ideas aligned with market needs and personal skills. The unit covers assessing business potential through profitability, competition analysis, and feasibility, as well as understanding initial steps to advance a business idea.

What you'll be able to do

  • Generate a viable business idea, taking into account market needs and personal skills.
  • Assess the potential of a business idea, considering factors such as profitability and competition.
  • Take a business idea forward, including initial steps for implementation.
Geographical FieldworkReal unit · Open Awards
This unit provides learners with knowledge of health and safety regulations relevant to geographical fieldwork and the purpose and methods of conducting fieldwork. You'll also develop skills to present and analyse geographical data effectively.

What you'll be able to do

  • Know the health and safety regulations and procedures when undertaking geographical fieldwork.
  • Understand the purpose and methods of geographical fieldwork.
  • Present geographical data using appropriate methods.
  • Analyse geographical data to draw conclusions.
Global Economic ActivityReal unit · Open Awards
You'll explore classifications of economic activity and understand industrial change in less economically developed countries (LEDCs). The unit also covers the benefits of international trade for developing economies and factors influencing economic development.

What you'll be able to do

  • Understand different classifications of economic activity, including primary, secondary, and tertiary sectors
  • Understand the nature of industrial change in less economically developed countries (LEDCs), including factors driving this change
  • Understand the potential benefits of international trade for a developing economy, including increased growth and employment
Graphic Design ProjectReal unit · Open Awards
This unit equips learners with knowledge and skills to prepare for graphic design projects, including legal and ethical considerations. You'll produce and implement a design outline to meet a project brief and evaluate the success of their work.

What you'll be able to do

  • Prepare effectively for a graphic design project.
  • Understand the legal and ethical implications of own graphic design project.
  • Produce a design outline that meets the project brief requirements.
  • Implement the proposed design within the graphic design project.
  • Evaluate the success of a graphic design project.
Graphic Design ProjectReal unit · Open Awards
You'll learn to manage a graphic design project from preparation to evaluation. The unit covers researching client needs, understanding legal and ethical considerations, producing design outlines, implementing designs, and reviewing project outcomes.

What you'll be able to do

  • Prepare for a graphic design project, including researching the client and target audience.
  • Understand the legal and ethical implications of own graphic design project, including copyright and intellectual property rights.
  • Produce a detailed design outline to meet the project brief, including specifying the visual style, layout, and content.
  • Implement the proposed design using appropriate software and techniques.
  • Evaluate the completed graphic design project against the original brief, identifying strengths and weaknesses.
Growing FruitReal unit · Open Awards
You'll study various fruit plants and their cultural forms, factors affecting the siting and choice of fruit gardens, and maintenance requirements. The unit also covers common pests, diseases, and disorders affecting fruit plants and their management.

What you'll be able to do

  • Identify different fruit plants and their cultural forms available to gardeners
  • Describe the factors relating to the siting of a fruit garden
  • Explain the factors relating to the choice of fruit to grow
  • Describe the maintenance requirements of fruit plants
  • Identify common fruit pests
  • Recognise common fruit diseases
  • Recognise common fruit disorders
Growing Fruit and VegetablesReal unit · Open Awards
This unit provides knowledge of crop rotation principles, site selection for vegetable production, and techniques for growing various fruit and vegetable plants. You'll gain practical understanding of seed propagation and maintenance of tree and soft fruit crops.

What you'll be able to do

  • Understand the principles and practices of crop rotation
  • Understand the factors involved in siting a vegetable production area
  • Describe how to grow a range of vegetables from seeds
  • Understand key factors for growing tree fruit plants
  • Plant and maintain tree fruit plants
  • Grow a range of soft fruit plants
Handle animalsReal unit · Open Awards
You'll learn to handle animals safely and appropriately, recognising signs of stress and adapting techniques accordingly. The unit covers relevant health and safety legislation to ensure the welfare of both animals and handlers.

What you'll be able to do

  • Handle animals safely and appropriately, considering their individual needs and behaviours
  • Work safely in an environment where animals are present, following established safety protocols
  • Handle animals in a way that minimises stress and risk of injury to both the handler and the animal
  • Know relevant health and safety legislation and guidelines related to handling animals
Health Care PracticeReal unit · Open Awards
This unit covers how to establish positive relationships between professionals and clients or patients, recognising their support needs and those of their families. You'll understand factors affecting well-being and the impact of cultural and religious considerations in care practice.

What you'll be able to do

  • Establish a positive relationship between professionals and clients
  • Establish a positive relationship between professionals and patients
  • Know about the support needs of patients
  • Know about the support needs of clients
  • Know about the support needs of patients' families
  • Know about the support needs of clients' families
  • Know about factors that affect the well-being of patients
  • Know about factors that affect the well-being of clients
  • Know how cultural factors can impact on health care
  • Know how religious factors can impact on health care
Health Promotion in Care SettingsReal unit · Open Awards
You'll understand the concept of health promotion within care settings and how to encourage healthy lifestyles. The unit addresses potential conflicts in health promotion and the importance of care workers maintaining their own health and safety.

What you'll be able to do

  • Understand the concept of health promotion within care settings
  • Promote the principles of a healthy lifestyle to individuals in care settings
  • Know about potential conflicts that may arise related to health promotion in care settings
  • Know about the importance of care workers keeping safe and healthy in their role
Health and Safety in ConstructionReal unit · Open Awards
It teaches you to understand the importance of health and safety in construction environments. You'll study relevant legislation, carry out risk assessments, and explain how control measures reduce risks to ensure a safe workplace.

What you'll be able to do

  • Recognise the importance of health and safety in construction environments.
  • Describe legislation relating to health and safety in a construction environment.
  • Carry out risk assessments in a construction environment.
  • Explain how control measures are used to reduce risk in a construction environment.
Health and Safety in Hair and BeautyReal unit · Open Awards
This unit provides an understanding of health and safety roles, responsibilities, and standards in hair and beauty workplaces. You'll learn to conduct risk assessments and manage common hazards to maintain a safe working environment.

What you'll be able to do

  • Explain roles, responsibilities and standards for health, safety and welfare in hair and beauty workplaces
  • Explain how risk assessments contribute to workplace health and safety in hair and beauty environments
  • Identify and control the risks from common hazards in hair and beauty workplaces
  • Identify and control hygiene hazards in hair and beauty workplaces
Health and safety in catering and hospitalityReal unit · Open Awards
This unit provides learners with knowledge of health and safety practices in catering and hospitality. You'll identify workplace hazards, understand control measures, and maintain a safe and healthy working environment.

What you'll be able to do

  • Understand the importance of health and safety practices in the catering and hospitality industry.
  • Identify potential hazards present in a catering and hospitality workplace.
  • Understand how to effectively control hazards in the workplace to minimise risks.
  • Understand how to maintain a healthy and safe working environment in a catering and hospitality setting.
Health, Safety and Welfare in Sport and Active LeisureReal unit · Open Awards
This unit provides learners with knowledge of health, safety, and welfare requirements in the sport and active leisure sector. You'll identify risks and hazards, contribute to a safe workplace, and understand appropriate responses to accidents, incidents, and emergencies.

What you'll be able to do

  • Understand the health and safety requirements of employees working in the sport and active leisure sector
  • Understand how to contribute to maintaining a safe workplace environment
  • Understand the potential risks and hazards present in sport and active leisure settings
  • Understand how to respond appropriately to accidents, incidents, and emergencies that may occur in sport and leisure environments
Healthy LivingReal unit · Open Awards
You'll gain knowledge of personal fitness components and the role of a balanced diet in maintaining health. The unit includes developing a personal exercise programme, understanding personal hygiene and grooming, and addressing issues related to sex education and contraception.

What you'll be able to do

  • Know about the components of personal fitness and how to assess them
  • Develop a personal exercise programme to improve own healthy lifestyle, taking into account individual needs and goals
  • Know about the role of a balanced diet in promoting good health and well-being
  • Know about the importance of personal hygiene and grooming in maintaining health and preventing the spread of infection
  • Understand the issues of sex education and contraception, including responsible sexual behaviour
  • Take responsibility for own health and lifestyle choices, demonstrating an understanding of the potential consequences
Healthy, Safety and First Aid at WorkReal unit · Open Awards
You'll understand health and safety requirements in their workplace, including hazard identification, risk assessment and COSHH regulations. The unit also covers accident prevention, first aid response, and practical resuscitation techniques to ensure workplace safety.

What you'll be able to do

  • Understand the health and safety requirements of own workplace surroundings, including hazard identification and risk assessment
  • Understand the main elements of Control of Substances Hazardous to Health (COSHH) regulations and procedures
  • Prevent common accidents at work by following safety procedures and using appropriate equipment
  • Respond appropriately to first aid incidents in the workplace
  • Demonstrate resuscitation techniques and the recovery position correctly
  • Safely handle and move inanimate loads, using correct lifting techniques
Help customers to choose products in a retail environmentReal unit · Open Awards
You'll learn to assist customers in retail by identifying individual needs, providing relevant product information, handling objections, and confirming and closing sales. The unit emphasises the importance of customer-focused service to meet requirements effectively.

What you'll be able to do

  • Understand the importance of focusing on the individual customer’s requirements to provide excellent customer service
  • Know how sales are confirmed with the customer and closed effectively, including handling objections
  • Find out what products customers may be interested in buying through effective questioning and observation
  • Help customers to choose the products that best meet their needs by providing relevant information and advice
  • Close sales by confirming the customer's choice and processing the transaction
Hotel ReservationsReal unit · Open Awards
You'll study hotel reservation systems, including their features, functions, and monitoring processes. The unit covers pricing methods such as yield management and dynamic pricing, alongside the implications of contract law relevant to hotel reservation transactions.

What you'll be able to do

  • Describe reservation systems currently in operation in the hospitality industry, including their features and functions
  • Explain pricing methods that can be applied to accommodation, including yield management and dynamic pricing
  • Describe the monitoring systems used in reservations, including occupancy rates and revenue tracking
  • Explain the main implications of contract law as applied to hotel reservation transactions, including booking terms and conditions
Housekeeping in HospitalityReal unit · Open Awards
This unit provides learners with knowledge of housekeeping practices in the hospitality sector. You'll explore different accommodation establishments and services, the importance of cleaning, and the use of specialist equipment and methods to maintain hygiene standards.

What you'll be able to do

  • Understand the range of establishments providing accommodation, including hotels, guesthouses, and self-catering apartments.
  • Understand the different types of accommodation services offered by various establishments.
  • Understand the importance of cleaning in maintaining hygiene standards and customer satisfaction.
  • Understand the impact of cleaning on the overall appearance and reputation of the establishment.
  • Understand that different cleaning tasks require a range of specialist equipment and methods, including vacuum cleaners, floor polishers, and cleaning chemicals.
  • Understand the correct procedures for using different cleaning equipment and methods safely and effectively.
  • Understand that the type of accommodation (use of floor) will determine the appropriate floor covering, considering factors such as durability, aesthetics, and ease of maintenance.
  • Understand the different types of floor coverings commonly used in accommodation establishments, including carpets, tiles, and wooden floors.
  • Understand the reasons for the selection and control of linen, including hygiene, comfort, and cost-effectiveness.
  • Understand the procedures for laundering and storing linen to maintain quality and prevent contamination.
How The Music Industry WorksReal unit · Open Awards
This unit provides learners with an understanding of the UK music industry structure within a defined genre or sub-genre, identifying key stakeholders, their roles, and how songs and recordings are created, distributed, and monetised.

What you'll be able to do

  • Understand the structure of the UK music industry from the perspective of a defined genre or sub-genre in relation to songs and recordings, including the roles of artists, record labels, publishers, distributors, and other key stakeholders.
Human Behaviour in RelationshipsReal unit · Open Awards
It teaches you to understand various types of relationships and the influence of feelings on behaviour. You'll explore controlling situations, acceptable behavioural boundaries, and methods to challenge inappropriate behaviour constructively.

What you'll be able to do

  • Recognise and understand different types of relationships.
  • Understand and reflect on own feelings within different relationship dynamics.
  • Understand how feelings can influence behaviour in relationships.
  • Recognise and understand different types of controlling situations that may occur in relationships.
  • Understand and respect acceptable boundaries to behaviour within relationships.
  • Know about methods of challenging inappropriate behaviour in a constructive manner.
  • Know about local support agencies that can provide assistance and guidance.
IT Communication FundamentalsReal unit · Open Awards
You'll learn to select and use various information sources to meet specific IT needs. The unit covers accessing, searching and evaluating internet-based information, and using IT tools to communicate and exchange information safely, responsibly and effectively.

What you'll be able to do

  • Select and use a variety of sources of information, including online databases, libraries and professional networks, to meet specific information needs
  • Access, search for, select and use Internet-based information effectively and evaluate its fitness for purpose, considering factors such as credibility, relevance and bias
  • Select and use IT tools and applications to communicate and exchange information safely, responsibly and effectively, adhering to relevant policies and guidelines
IT Security for UsersReal unit · Open Awards
You'll understand common security risks to IT systems and apply appropriate methods to minimise these risks. The unit covers password management and other security techniques to protect IT systems and data effectively.

What you'll be able to do

  • Select appropriate methods to minimise security risk to IT systems
  • Use appropriate methods to minimise security risk to IT systems
  • Select appropriate methods to minimise security risk to data
  • Use appropriate methods to minimise security risk to data
IT Software FundamentalsReal unit · Open Awards
You'll learn to select and use appropriate software applications to meet needs and solve problems. The unit covers entering, developing, combining, and formatting information, presenting it suitably, and evaluating IT tools and facilities.

What you'll be able to do

  • Select and utilise appropriate software applications to effectively meet specific needs and solve identified problems.
  • Enter, develop, combine, and format different types of information to accurately reflect its meaning and intended purpose.
  • Present information in a clear, concise, and accessible manner that is suitable for the intended purpose and target audience.
  • Evaluate the selection and use of IT tools and facilities in relation to their effectiveness in presenting information and achieving desired outcomes.
IT User FundamentalsReal unit · Open Awards
You'll develop fundamental IT skills to use systems for creating documents, email communication, and online information retrieval. The unit also covers managing information storage, understanding IT safety and security practices, and troubleshooting common system problems.

What you'll be able to do

  • Use IT systems effectively to meet a variety of needs.
  • Manage information storage and retrieval appropriately within IT systems.
  • Follow and understand the need for safety and security practices when using IT systems.
  • Maintain IT systems and troubleshoot common IT system problems.
Identify and maintain the condition of plants and planted designsReal unit · Open Awards
This unit equips learners to identify common plants, pests, and diseases, and understand plant functions. You'll learn to maintain plant condition and apply stock rotation principles in planted designs.

What you'll be able to do

  • Identify a range of common plants
  • Identify common plant pests
  • Identify common plant diseases
  • Know the functions of different types of plants
  • Maintain the condition of plants according to their specific needs
  • Maintain the condition of planted designs to ensure their ongoing health and appearance
  • Understand the principles and importance of stock rotation in plant management
Imaging SoftwareReal unit · Open Awards
You'll learn to obtain, insert, combine, create, manipulate, and edit images using imaging software tools. The unit covers sourcing images from various devices and online resources and applying software functions to produce composite images.

What you'll be able to do

  • Obtain information for images from various sources.
  • Insert information into images using appropriate techniques.
  • Combine different pieces of information to create composite images.
  • Use imaging software tools to create new images.
  • Use imaging software tools to manipulate existing images.
  • Use imaging software tools to edit images to meet specific requirements.

Showing 200 of 485 units in this qualification.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Ageing and the Older PersonAlcohol AwarenessAnimal HusbandryAnimals in TransitApplying for WorkArt Design StyleArt History in PracticeArt and Design: Colour Theory and Design

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
Open Awards Level 2 Certificate in Skills for Further Learning and Employment (RQF)
  • Administer basic nursing care to animals in a Home Office designated establishment
  • Communicate effectively with the public and others on recycling activities
  • Enable access to further learning and development opportunities
  • Explore and establish the client’s needs for complementary and natural healthcare
  • Interpret results of research and development activities
  • Manage a Project
  • Manage and Facilitate Family Learning
  • Provide accessible environments for family learning
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Telesales Associate

Your journey as a Telesales Associate is just the beginning. The skills you'll develop here – resilience, communication, problem-solving, and a deep understanding of our products – are the bedrock of a fantastic career. We're here to help you build that foundation and support you as you grow, whether that's becoming a top individual contributor, leading a team, or moving into other areas of the business. The opportunities are genuinely vast.

See the whole journey →

Showing 6 roles, drawn from 12 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Administer basic nursing care to animals in a Home Office designated establishmentCommunicate effectively with the public and others on recycling activitiesEnable access to further learning and development opportunitiesExplore and establish the client’s needs for complementary and natural healthcareInterpret results of research and development activitiesManage a ProjectManage and Facilitate Family LearningProvide accessible environments for family learningReport WritingWork effectively in the creative industries

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Ageing and the Older PersonLevel 2

Applied to your work in any of these jobs

This unit enables learners to understand individual and societal attitudes to ageing, the physical and psychological ageing process, and associated health issues. Learners will also learn about the roles and functions of agencies supporting older people.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Open Awards Level 2 Certificate in Skills for Further Learning and Employment (RQF)

176 units in this credential, in the order it lists them, awarded by Open Awards.

  1. Ageing and the Older Person
  2. Alcohol Awareness
  3. Animal Husbandry
  4. Animals in Transit
  5. Applying for Work
  6. Art Design Style

and 170 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.