iCan Qualifications Limited · RQF Level 2

iCQ Level 2 Certificate in Warehousing and Storage

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits26
  • Guided learning99 hours
  • Units in this qualification26

Awarded by iCan Qualifications Limited · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

iCQ Level 2 Certificate in Warehousing and Storage (RQF) is designed for individuals working in a warehouse environment who wish to develop their skills and knowledge further.

These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Assemble orders for dispatch in logistics operationsReal unit · iCan Qualifications Limited
Focuses on procedures to correctly assemble orders for dispatch.

What you'll be able to do

  • Assemble orders for dispatch
  • Assemble orders for dispatch in logistics operations
Check stock levels and stock recordsReal unit · iCan Qualifications Limited
Focuses on procedures for maintaining accurate stock levels and records.

What you'll be able to do

  • Check stock levels and records
  • Check stock levels accurately
Contribute to the provision of customer service in logistics operationsReal unit · iCan Qualifications Limited
Focuses on providing effective customer service within logistics operations.

What you'll be able to do

  • Support customer service
  • Contribute to customer service
Develop effective working relationships with colleagues in logistics operationsReal unit · iCan Qualifications Limited
This unit covers understanding and developing effective working relationships in logistics operations.

What you'll be able to do

  • Develop effective working relationships with colleagues in logistics operations
  • Develop effective working relationships with colleagues in logistics operations
Health, Safety and Security at workReal unit · iCan Qualifications Limited
This unit addresses health, safety, and security practices in the workplace.

What you'll be able to do

  • Work safely
Keep stock at required levels in logistics operationsReal unit · iCan Qualifications Limited
Covers procedures for maintaining required stock levels.

What you'll be able to do

  • Know policies for stock maintenance
  • Maintain stock levels effectively
Keep work areas clean in logistics operationsReal unit · iCan Qualifications Limited
Addresses the standards and procedures for maintaining cleanliness in work areas.

What you'll be able to do

  • Know requirements for cleaning work areas
  • Carry out correct cleaning procedures
Maintain hygiene standards in handling and storing goods in logistics operationsReal unit · iCan Qualifications Limited
Focuses on hygiene standards required in logistics operations.

What you'll be able to do

  • Maintain hygiene standards
  • Maintain hygiene standards
Maintain the cleanliness of equipment in logistics operationsReal unit · iCan Qualifications Limited
Addresses the importance of maintaining equipment cleanliness in operations.

What you'll be able to do

  • Know to inspect and clean equipment
  • Maintain equipment cleanliness
Maintain the safety and security of hazardous goods and materials in logistics operationsReal unit · iCan Qualifications Limited
Covers the practices for ensuring the safety and security of hazardous materials.

What you'll be able to do

  • Maintain safety of hazardous goods
  • Handle hazardous materials safely
Moving and/or handling goods in logistics operationsReal unit · iCan Qualifications Limited
Addresses procedures for moving and handling goods in logistics operations.

What you'll be able to do

  • Know policies related to moving goods
  • Move and handle goods
Operate equipment to perform work requirements in logistics operationsReal unit · iCan Qualifications Limited
Focuses on operating equipment effectively within logistics operations.

What you'll be able to do

  • Operate equipment
  • Operate equipment safely
Pick goods in logistics operationsReal unit · iCan Qualifications Limited
Covers the practices for effectively picking goods in logistics operations.

What you'll be able to do

  • Pick goods in logistics operations
  • Pick the goods in logistics operations
Place goods in storage in logistics operationsReal unit · iCan Qualifications Limited
Focuses on correctly placing goods into storage and relevant procedures.

What you'll be able to do

  • Place goods in storage
  • Place goods in storage in logistics operations
Principles of food safety in logisticsReal unit · iCan Qualifications Limited
Focuses on achieving food safety standards in logistics operations.

What you'll be able to do

  • Know responsibilities regarding food safety
  • Maintain cleanliness
Process orders for customers in logistics operationsReal unit · iCan Qualifications Limited
Covers the procedures for processing customer orders in logistics operations.

What you'll be able to do

  • Prepare for processing orders
  • Process orders for customers in logistics operations
Process returned goods in logistics operationsReal unit · iCan Qualifications Limited
Covers the procedures for handling returned goods.

What you'll be able to do

  • Process returns
  • Process returns appropriately
Receive goods in logistics operationsReal unit · iCan Qualifications Limited
Addresses the reception procedures for incoming goods.

What you'll be able to do

  • Receive goods
  • Receive goods effectively
Sort goods and materials for recycling or disposal in logistics operationsReal unit · iCan Qualifications Limited
Addresses sorting practices for recycling and disposal.

What you'll be able to do

  • Sort goods for recycling
  • Sort goods effectively
Supervise the receipt, storage or dispatch of goodsReal unit · iCan Qualifications Limited
Covers the supervisory roles in the logistics operations.

What you'll be able to do

  • Know supervisory policies for logistics operations
  • Supervise effectively
Use a compact crane in logistics operationsReal unit · iCan Qualifications Limited
Covers the operational procedures for using a compact crane.

What you'll be able to do

  • Prepare a compact crane
  • Operate a compact crane
Use a forklift side-loader in logistics operationsReal unit · iCan Qualifications Limited
Focuses on the operational and safety procedures for using a forklift side-loader.

What you'll be able to do

  • Prepare a side-loader for use
  • Operate a side-loader
Use a hoist in logistics operationsReal unit · iCan Qualifications Limited
Focuses on the procedures for safely operating a hoist to move goods.

What you'll be able to do

  • Prepare a hoist for operation
  • Operate a hoist safely
Use an industrial forklift truck in logistics operationsReal unit · iCan Qualifications Limited
Covers the procedures for the safe use of industrial forklift trucks.

What you'll be able to do

  • Prepare an industrial forklift
  • Operate an industrial forklift
Use equipment to move goods in logistics operationsReal unit · iCan Qualifications Limited
Focuses on the correct use of equipment to move goods within logistics operations.

What you'll be able to do

  • Know operational procedures for equipment use
  • Use equipment effectively
Wrap and pack goods in logistics operationsReal unit · iCan Qualifications Limited
Focuses on the procedures for wrapping and packing goods for distribution.

What you'll be able to do

  • Prepare goods for wrapping and packing
  • Wrap and pack goods in logistics operations

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Assemble orders for dispatch in logistics operationsCheck stock levels and stock recordsContribute to the provision of customer service in logistics operationsDevelop effective working relationships with colleagues in logistics operationsHealth, Safety and Security at workKeep stock at required levels in logistics operationsKeep work areas clean in logistics operationsMaintain hygiene standards in handling and storing goods in logistics operations

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Returns Processing Associate

This isn't just a job; it's a stepping stone. We're committed to helping you grow, whether that's becoming a specialist, leading a team, or moving into another part of our Operations department. Your journey starts here, and frankly, the sky's the limit if you're willing to learn and put in the effort.

See the whole journey →

Showing 6 roles, drawn from 8 job records mapped to this qualification.

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Assemble orders for dispatch in logistics operationsLevel 2

Applied to your work in any of these jobs

Focuses on procedures to correctly assemble orders for dispatch.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for iCQ Level 2 Certificate in Warehousing and Storage

26 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.

  1. Assemble orders for dispatch in logistics operations
  2. Check stock levels and stock records
  3. Contribute to the provision of customer service in logistics operations
  4. Develop effective working relationships with colleagues in logistics operations
  5. Health, Safety and Security at work
  6. Keep stock at required levels in logistics operations

and 20 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.