Pearson Education Ltd · RQF Level 3
Pearson Edexcel Level 3 Certificate in Providing Financial Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits31
- Guided learning154 hours
- Units in this qualification98
Awarded by Pearson Education Ltd · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
Check my fluency, free
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Appraising and authorising applications for personal financing and credit facilitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Assess applications for personal financing and/or credit facilities
- Apply the decision-making process and communicate decisions to customers
- Activate the facility
- Comply with all codes, laws and regulatory requirements
Appraising applications for business financing and credit facilitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare to assess applications for business financing and/or credit facilities
- Assess applications for business financing and/or credit applications
- Apply the decision-making process and communicate decisions to customers
- Understand and comply with regulatory requirements for appraising and authorising business applications for financing and/or credit facilities
Arranging the settlement of investment transactionsReal unit · Pearson Education Ltd
What you'll be able to do
- Reconcile investment instructions
- Process settlements.
- Process registrations on behalf of the investor.
- Provide information about settlements and registrations.
- Work within internal procedures
- Comply with external requirements and regulations
Assessing and using complex financial information to reconcile accountsReal unit · Pearson Education Ltd
What you'll be able to do
- Assess complex financial information
- Deal with and resolve complex queries
- Comply with all codes, laws and regulatory requirements
Authorising requests for payment against life, pensions and investment contractsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out
- Understand how to authorise requests for payment against life, pensions and investment contracts
- Understand the importance of customer services in the financial services industry
- Check if requests for payment under a life, pension or investment contract have been correctly processed
- Take appropriate action following checks made on the processing of a request for payment under a life, pension or investment contract
- Understand t
Authorising the underwriting of life, pensions and investment contractsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out
- Understand the features and benefits provided by life, pensions and investment products
- Understand how to authorise the underwriting of life, pensions and investment contracts
- Understand internal company procedures and policies for working with customers and customer information
- Check if the initial underwriting decision for a new business application, or a proposed alteration to a life, pension or investment contract has been correctly
Calculating and Quoting Pension Scheme Death BenefitsReal unit · Pearson Education Ltd
What you'll be able to do
- Interpret and apply pension scheme rules in the event of a death notification
- Determine benefits payable based on member records, scheme rules and legislation
- Interpret and apply statutory requirements and legislation following a death notification
- Quote benefits which match death benefit calculations in line with scheme, organisational and statutory requirements
Calculating and Quoting Pension Scheme Early Leavers NotificationsReal unit · Pearson Education Ltd
What you'll be able to do
- Interpret and apply pension scheme rules in the event of a leaver notification
- Determine benefits payable based on member records, scheme rules and legislation
- Accurately calculate the pension scheme early leaver notification
- Quote benefits which match leaver benefit calculations in line with scheme, organisational and statutory requirements
Calculating and issuing Cash Equivalent Transfer Value CETVReal unit · Pearson Education Ltd
What you'll be able to do
- Interpret and apply pension scheme rules in the event of a Cash Equivalent Transfer Value (CETV)
- Obtain and verify appropriate valid documentation
- Process pension sharing and ‘earmarking’ on divorce
- Calculate Cash Equivalent Transfer Value (CETV)
- Provide the correct calculated Cash Equivalent Transfer Value (CETV) to the appropriate person
- Understand the relevant legal, industry and organisational requirements relevant to calculating and issuing Cash Equivalent Transfer Value (CETV)
Calculating and quoting pension scheme retirement benefitsReal unit · Pearson Education Ltd
What you'll be able to do
- Interpret and apply pension scheme rules in the event of a leaver notification
- Check that member’s details received are acceptable and complete under legislative and scheme rules
- Calculate members’ benefits and the circumstances under which benefits may need to be recalculated
- Quote benefits which match retirement benefit calculations in line with scheme, organisational and statutory requirements
- Provide an accurate quote on retirement benefits which match retirement benefit calculations in line with scheme, organisational and statutor
Carrying out initial assessment and investigating complex insurance claimsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out,
- Understand the details of general insurance policies,
- Understand the information required to process a claim, including organisational procedures,
- Assess whether the claim is valid,
- Obtain and investigate additional information required to accept or decline a claim,
- Communicate with customers and others regarding the progress of the claim,
- Keep accurate and complete records,
- Understand the requirements of all codes, laws and
Charging and controlling securities for financingReal unit · Pearson Education Ltd
What you'll be able to do
- Assign and/or deposit securities
- Monitor securities for financing
- Release securities assigned and/or deposited for financing
- Understand and comply with legislation and regulation relating to charging and controlling securities for financing
Completing reports for mortgage and/or financial planning clientsReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare and produce reports with mortgage advisers or financial planners
- Create reports and produce client valuations
- Comply with relevant codes, laws and regulatory requirements
Complying with regulations within the financial services environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Find out and identify the regulatory requirements relevant to the job role
- Comply with financial regulations
- Identify and respond to failures to comply with financial regulations
Creating and processing pension scheme new entrant recordsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the details of the specific pension scheme that are worked with
- Create and process new pension scheme records within required timescales
- Inform new members of their pensionable status
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Dealing with complaints relating to financial services products and /or servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Acknowledge and investigate complaints relating to financial services products and/or services.
- Keep the complainant informed of the progress and outcome of complaints about financial services products and/or services.
- Keep accurate and complete records of complaints about financial services products and/or services.
- Recommend changes to the organisation’s procedures for handling complaints about financial services products and/or services.
- Work within internal procedures
- Comply with external requirements and regulations
Dealing with complex claims for insured lossesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand how to deal with complex claims for insured losses
- Obtain information required to progress a complex claim
- Help customers and insurers to deal with the claim
- Negotiate complex claims
- Keep accurate and complete records
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requiremen
Dealing with complex claims for uninsured lossesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand the roles and functions of other parties involved in claims
- Obtain and evaluate information required to progress a complex claim for uninsured losses
- Communicate with interested parties to organisational standards and timescales
- Negotiate complex claims
- Keep accurate and complete records
- Understand the requirements of all codes, laws and regulatory require
Dealing with pension scheme complaints and disputesReal unit · Pearson Education Ltd
What you'll be able to do
- Process complaint/dispute
- Determine nature and level of complaint/dispute
- Investigate the complaint/dispute
- Complete the complaint process
- Resolve pension scheme complaints and disputes
Debt Collection Case Management Practice _pre legal_Real unit · Pearson Education Ltd
What you'll be able to do
- Monitor progress of debt collection procedures.
- Liaise with relevant parties in relation to debt collection.
- Prepare documentation and evidence to support the commencement of legal proceedings.
Debt Collection Case Management Principles _pre legal_Real unit · Pearson Education Ltd
What you'll be able to do
- Understand the principles of debt collection administration.
- Understand how to liaise with relevant parties in relation to debt collection.
- Understand how to prepare documentation and evidence to support the commencement of legal proceedings.
Debt Collection Negotiations PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Make contact with the debtor in an effective and appropriate way.
- Establish if a debtor is able to make full and immediate payment.
- Record and where appropriate, investigate disputes.
- Negotiate repayment solutions.
Debt Collection Negotiations PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Make contact with the debtor in an effective and appropriate way.
- Understand the impact of a debtor’s profile on the collection process.
- Record and where appropriate, investigate any disputes.
- Negotiate repayment solutions.
Debt Collection Operations Management PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Maintain effective debt collection processes.
- Train and support employees.
- Implement improvements following a review of processes.
Debt Collection Operations Management PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to maintain effective debt collection processes.
- Understand how to train and support employees.
- Understand how to review debt collection processes and implement improvements.
Debt Repayment Monitoring PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Review debtor accounts.
- Instigate action in response to non-payment.
- How to monitor debtor accounts to safeguard repayment arrangements.
Debt Repayment Monitoring PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to review debtor accounts.
- Understand how to instigate action in response to non-payment.
- Understand to how to monitor debtor accounts to safeguard repayment arrangements.
Debtor Call Handling PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Plan outbound telephone calls with debtors.
- Conduct inbound and outbound telephone calls with debtors.
- Record inbound and outbound telephone calls with debtors.
Debtor Call Handling PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Plan outbound telephone calls with debtors.
- Conduct inbound and outbound telephone calls with debtors.
- Record inbound and outbound telephone calls with debtors.
Developing and implementing sales call plansReal unit · Pearson Education Ltd
You'll learn to create detailed sales call plans based on customer needs and undertake sales calls effectively. The unit covers research, objective setting, planning structure, resource identification, and professional sales call execution.
What you'll be able to do
- Develop a detailed and effective sales call plan, tailored to the specific needs of the customer
- Undertake a sales call professionally and effectively, achieving the desired outcomes
Developing and maintaining business relations with financial services’ introducersReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how and be able to identify new introducers
- Agree and monitor business with introducers
- Comply with industry and organisational requirements
Developing productive working relationships with colleaguesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to develop productive working relationships with colleagues
- Manage good working relationships with colleagues
- Communicate effectively with colleagues
Establishing and maintaining investor details and recordsReal unit · Pearson Education Ltd
What you'll be able to do
- Obtain and clarify the information needed to establish and/or maintain investor records.
- Process the information received.
- Provide the investor with information about their records.
- Keep accurate and complete records.
- Act within personal authority levels
- Work within internal procedures
- Comply with external requirements and regulations
Establishing the price of assets and/or investmentsReal unit · Pearson Education Ltd
What you'll be able to do
- Collate information relating to the value of assets and/or investments
- Evaluate information relating to the value of assets and/or investments
- Present information about the price of assets and/or investments.
- Work within internal procedures
- Comply with external requirements and regulations
Establishing, monitoring and maintaining bank or building society accounts for customersReal unit · Pearson Education Ltd
What you'll be able to do
- Set up accurate customer account records and store them securely
- Deal with requests for the transfer of funds
- Maintain and monitor customers’ accounts
- Monitor and comply with all codes, laws and regulatory requirements
Evaluating insurance products and servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand company structures and responsibilities,
- Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to job role,
- Understand the details of general insurance policies.,
- Evaluate products or services offered by the employing firm and compare them with others available in the market and with the needs of customers,
- Prepare recommendations for improving products or service offered by the company, and present these to the appropriate person.,
- Understand the requirements of all cod
Evaluating risk as an insurance intermediary and advise other intermediariesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand processes for working with other intermediaries
- Evaluate a risk to be placed on behalf of a retail intermediary
- Advise retail intermediaries regarding risks to be placed on their behalf
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requirements
Facilitating an administrative service for mortgage and/or financial planning clientsReal unit · Pearson Education Ltd
What you'll be able to do
- Deal with complex requests for information from clients and colleagues
- Collate information required to prepare quotations and illustrations for complex mortgage and/or other complex financial planning products
- Assist mortgage advisers or financial planners prepare for client meetings
- Monitor the flow of business and appointments and identify priorities for further action
- Undertake general administrative duties relating to dealing with mortgage and/or financial planning clients
- Comply with codes, laws and regulatory requirem
Improve the customer relationshipReal unit · Pearson Education Ltd
What you'll be able to do
- Improve communication with their customers
- Balance the needs of their customer and their organisation
- Exceed customer expectations to develop the relationship
- Understand how to improve the customer relationship
Improving and maintaining workplace competence in a financial services environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilites within a financial services organisation
- Discuss and agree personal work objectives
- Identify areas for personal development
- Discuss and agree to a personal development plan (PDP) and work objectives
- Implement a personal development plan (PDP) and work objectives
Investigating arrears and recovering debtsReal unit · Pearson Education Ltd
What you'll be able to do
- Investigate identified problems with customer payments which may impact on their accounts
- Communicate with customers when investigating the source of problems with their accounts
- Effect solutions that are acceptable to both customers and the organisation
- Understand and comply with legislation and regulation relating to investigating arrears and recovering debts
Lead a team to improve customer serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Plan and organise the work of a team
- Provide support for team members
- Review performance of team members
- Understand how to lead a team to improve customer service
Maintaining the custody of assets on behalf of the investorReal unit · Pearson Education Ltd
What you'll be able to do
- Arrange for the transfer of assets.
- Maintain records of assets held on behalf of the investor.
- Resolve errors discrepancies in records and transactions.
- Provide information to investors about their asset records.
- Act within personal authority levels
- Work within internal procedures
- Comply with external requirements and regulations
Managing branch counter servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Make sure all counters are prepared for service
- Monitor counter service ensuring effective delivery
- Make sure all counters are closed according to organisation procedures
- Monitor and comply with all codes, laws and regulatory requirements
Managing the business relationship with clients in a financial services environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare to offer excellent customer service to clients,
- Manage client needs and expectations,
- Maintain excellent customer service for clients,
- Deal with feedback from customers about financial services products and or services,
- Comply with internal and external procedures and regulations
Managing the quality of decisions to offer financing and credit facilitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Gather the information necessary to carry out the review and/or authorise decisions to offer financing and credit facilities
- Analyse and establish the level of risk presented by applications for financing and/or credit facilities
- Check that security is in place for financing and/or credit facilities, according to organisational guidelines
- Authorise and/or approve applications within mandated authority
Measuring the performance of investmentsReal unit · Pearson Education Ltd
What you'll be able to do
- Obtain information relating to fund or account performance.
- Analyse information relating to fund or account performance.
- Present information about the performance of investments.
- Work within internal procedures
- Comply with external requirements and regulations
Monitor and solve customer service problemsReal unit · Pearson Education Ltd
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitoring and reviewing financing and credit facilitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Gather information required for reviewing customer accounts for financing and credit facilities
- Analyse account activities and recognise potential problems
- Investigate factors affecting customers’ ability to maintain payments
- Initiate action required following monitoring and review of customer accounts
- Understand and comply with regulatory requirements for monitoring and reviewing accounts
Operating credit control proceduresReal unit · Pearson Education Ltd
What you'll be able to do
- Identify non payment
- Take appropriate action with non payment
- Comply with all codes, laws and regulatory requirements
Operating payment by instalmentsReal unit · Pearson Education Ltd
What you'll be able to do
- Arrange payment by instalments
- Monitor payments made by instalment
- Deal with failed payments
- Comply with all codes, laws and regulatory requirements
Overseeing investment operation systems and processesReal unit · Pearson Education Ltd
What you'll be able to do
- Monitor investment operations systems and processes.
- Resolve problem areas relating to investment operations systems and processes.
- Recommend changes and improvements to investment operations systems and processes.
- Work within internal procedures
- Comply with external requirements and regulations
Payment Processing PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Process payment transactions.
- Resolve problems in relation to payment transactions.
- Accurately record payment transactions.
Payment Processing PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to process payment transactions.
- Understand how to identify and resolve problems in relation to payment transactions.
- Understand how to accurately record payment transactions.
Plan, allocate and monitor work in own area of responsibilityReal unit · Pearson Education Ltd
What you'll be able to do
- Produce a work plan for own area of responsibility.,
- Allocate and agree responsibilities with team members.,
- Monitor the progress and quality of work in own area of responsibility and provide feedback.,
- Review and amend plans of work for own area of responsibility and communicate changes.
Plan, organise and control customer service operationsReal unit · Pearson Education Ltd
What you'll be able to do
- Plan customer service operations
- Supervise customer service operations
- Deal with problems relating to customer service operations
- Understand how to plan, organise and control customer service operations
Preparation for Debt Collection PracticeReal unit · Pearson Education Ltd
What you'll be able to do
- Obtain sufficient information to commence debt collection.
- Confirm if debt collection procedures should commence.
Preparation for Debt Collection PrinciplesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to obtain sufficient information to commence debt collection.
- Understand how rules and regulations relate to debtors and the collection of debt.
- Understand if debt collection procedures need to commence.
Preparing and presenting information to stakeholdersReal unit · Pearson Education Ltd
What you'll be able to do
- Identify stakeholders’ information needs and obtain appropriate information
- Prepare and present information to stakeholders
- Deal with queries from stakeholders about the information provided
- Keep accurate and complete records
- Work within internal procedures
- Comply with external requirements and regulations
Preparing and presenting investment market information to stakeholdersReal unit · Pearson Education Ltd
What you'll be able to do
- Identify stakeholders’ information needs and obtain appropriate information.,
- Prepare and present information to stakeholders.,
- Deal with queries from stakeholders about the information provided.,
- Keep accurate and complete records.,
- Work within internal procedures
- Comply with external requirements and regulations
Process customer service complaintsReal unit · Pearson Education Ltd
What you'll be able to do
- Recognise the signs that a query or problem is about to produce a complaint
- Deal with a complaint effectively
- Understand how to process customer service complaints
Processing Pension Scheme Death BenefitsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the details of the specific pension scheme that are worked with
- Validate applications for pension scheme death benefits
- Process applications for pension scheme death benefits
- Update member details
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Processing Pension Scheme Leavers BenefitsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the details of the specific pension scheme that are worked with
- Validate applications for pension scheme leavers benefits
- Determine requested options allowable based on member records, scheme rules and legislation
- Process pension scheme leavers benefits
- Update records
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Processing TradesReal unit · Pearson Education Ltd
What you'll be able to do
- Process electronic instructions.,
- Process manual instructions,
- Monitor the processing of instructions.,
- Act within personal authority levels,
- Work within internal procedures,
- Comply with external requirements and regulations
Processing and maintaining bilateral and / or syndicated loansReal unit · Pearson Education Ltd
What you'll be able to do
- Obtain the information needed to process and/or maintain bilateral and/or syndicated loans
- Process the information received
- Process fees relating to bilateral and/or syndicated loans
- Act within personal authority levels
- Work within internal procedures
Processing applications for securing additional pension scheme benefitReal unit · Pearson Education Ltd
What you'll be able to do
- Validate applications for pension scheme additional voluntary contributions
- Process applications for pension scheme additional voluntary contributions
- Update member details
- Make updates following application
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Processing complex insurance business as an intermediaryReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out
- Understand the details of general insurance policies
- Understand how to calculate and handle payments
- Process requests for complex insurance cover
- Place complex new business with insurers
- Finalise complex insurance cover
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requirements
Processing complex insurance renewalsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the job role
- Understand the details of general insurance policies.
- Review complex renewals.
- Deal with complex renewals requiring alteration to existing terms and conditions.
- Confirm or decline renewal for complex risks.
- Keep accurate and complete records.
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requirements.
Processing complex insurance renewals as an intermediaryReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out
- Understand the details of general insurance policies
- Understand how to process complex insurance renewals as an intermediary
- Understand the importance of customer service in the financial services industry
- Process complex renewals of insurance cover
- Arrange complex renewals
- Finalise complex renewals
- Understand the requirements of all codes, laws and regulatory requirements
- Co
Processing complex mid-term insurance amendmentsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the structure of the market for general insurance business and the roles and responsibilities of the various parties within it related to the work carried out
- Understand the details of general insurance policies
- Understand how to process complex mid-term insurance amendments
- Process complex mid-term amendments of insurance cover
- Arrange complex mid-term amendments with insurers
- Finalise complex mid-term amendments to insurance policies
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes,
Processing complex policy documentation for new businessReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies.
- Draft complex insurance policy documentation.
- Check and issue new business documentation.
- Keep accurate and complete records.
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requirements.
Processing complex requests for payment against life, pensions and investment contractsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out,
- Understand the features and benefits provided by life, pensions and investment products,
- Understand the process for dealing with requests for payment on life assurance, pension and investment products,
- Decide if a requested payment against a life, pension or investment contract may be made, when the claim is not routine,
- Authorise and calculate payment against a life, pension or investment contract, when the claim is not routine,
Processing corporate actions on behalf of investorsReal unit · Pearson Education Ltd
What you'll be able to do
- Provide information to investors about corporate actions.
- Monitor the processing of corporate actions.
- Process instructions from investors about corporate actions.
- Act within personal authority levels
- Work within internal procedures
- Comply with external requirements and regulations
Processing documentation for complex life, pensions and investment contractsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out
- Understand how to prepare policies and other documentation
- Understand the importance of customer service in the financial services industry
- Prepare documentation using standard and non-standard clauses, extensions and limitations for new and/or altered life, pensions and investment contracts
- Issue to customers documentation with non-standard wordings, extensions and limitations for new and/or altered life, pensions and investme
Processing financial services sales support administration for agenciesReal unit · Pearson Education Ltd
This unit provides learners with knowledge and skills to process financial services sales support administration for agencies. You'll ensure application information accuracy, identify gaps, and decide on agency acceptance in line with organisational and legal requirements.
What you'll be able to do
- Understand how to ensure that all information received regarding new agency applications is sufficient and accurate, identifying any gaps or inconsistencies.
- Ensure that all information received regarding new agency applications is sufficient and accurate, identifying any gaps or inconsistencies.
- Understand how to decide whether or not to accept a new agency application in line with organisational procedures, considering factors such as financial stability, compliance, and strategic fit.
- Decide whether or not to accept a new agency application in line with organisational procedures, considering factors such as financial stability, compliance, and strategic fit.
- Work within organisational procedures and legal and regulatory requirements when processing financial services sales support administration for agencies, ensuring compliance and minimising risk.
Processing instructions for complex mortgage and/or financial planning businessReal unit · Pearson Education Ltd
What you'll be able to do
- Process the client’s requests for complex mortgage and/or financial planning products once agreed
- Check that payments and documentation relating to complex mortgage and/or other financial products are processed
- Comply with relevant codes, laws and regulatory requirements
Processing pension scheme retirement benefitsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the details of the specific pension scheme that are worked with
- Validate applications for pension scheme retirement benefits
- Arrange payment of retirement benefit
- Update member details
- Understand the effect a member’s other pension benefits may have on their scheme benefits
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Processing pension scheme transfersReal unit · Pearson Education Ltd
What you'll be able to do
- Interpret and apply pension scheme rules in the event of a transfer notification
- Calculate entitlements in accordance with scheme rules
- Inform members of their available options
- Process pension scheme rules in the event of a transfer
- Understand the effect of changes in a member’s circumstances
- Understand the relevant legal, industry and organisational requirements relevant to processing applications for pension scheme benefit
Processing the transfer of foreign currencyReal unit · Pearson Education Ltd
What you'll be able to do
- Identify and complete foreign currency transfer requirements within foreign exchange accounts
- Operate foreign exchange accounts
- Monitor and comply with all codes, laws and regulatory requirements
Progressing and finalising applications for business financing and credit facilitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Evaluate information required to progress applications for business financing and/or credit facilities
- Approve applications for business financing and/or credit facilities
- Obtain written agreement and security for financing and/or credit facilities to business customers
- Activate the facility for business customers
- Understand and comply with legislation and regulation relating to progressing and finalising applications for financing and credit facilities
Progressing personal property financing applicationsReal unit · Pearson Education Ltd
What you'll be able to do
- Gather information required to progress applications for personal property financing
- Evaluate and submit information required to progress applications for personal property financing
- Process applications for personal property financing and communicate with customers on progress
- Understand and comply with legislation and regulation relating to progressing applications for personal property financing
Provide leadership and direction for own area of responsibilityReal unit · Pearson Education Ltd
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Providing callers with specialised assistance in a financial services environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Identify and agree with the customer the required specialist assistance
- Provide caller with specialised assistance
- Understand how and be able to communicate effectively to a caller within organisational procedures
- Work within organisational procedures and legal and regulatory requirements
Providing information on pension schemes on enquiryReal unit · Pearson Education Ltd
What you'll be able to do
- Ascertain the enquirer’s status and the information required by them
- Provide information required by the enquirer in line with organisational procedures
- Comply with scheme and industry rules
Providing information to customers in a financial services environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Acknowledge customer requests for information in a financial services environment
- Provide information on financial products and/or services to customers
Providing periodic pension scheme informationReal unit · Pearson Education Ltd
What you'll be able to do
- Create and update data accurately and timely
- Provide updated data to appropriate relevant parties
Reconciling investment market transactionsReal unit · Pearson Education Ltd
What you'll be able to do
- Reconcile transactions and account balances.
- Resolve issues and problems identified during reconciliation.
- Provide information about reconciliations.
- Act within personal authority levels
- Work within internal procedures
- Comply external requirements and regulations
Recruit staff in own area of responsibilityReal unit · Pearson Education Ltd
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Review underwriting decisions to accept risksReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand how to underwrite review, alter and renew risks
- Obtain the required information to review quotations
- Review underwriting decisions
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws and regulatory requirements
Settling complex insurance claimsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand how to settle complex insurance claims
- Obtain and provide information required to support the settlement of the claim
- Consider the settlement of the claim taking appropriate further action where required
- Negotiate complex claims.
- Keep accurate and complete records
- Understand the requirements of all codes, laws and regulatory requirements
- Comply
Supervising mortgage and/or financial planning administrative systems and processesReal unit · Pearson Education Ltd
What you'll be able to do
- Monitor administrative systems to make sure work output is effective
- Recognise and assess any shortfall in the understanding and competence of system users
- Specify and evaluate possible change to administrative systems and processes
- Prepare reports and statistical data on administrative systems and processes
- Check that administrative systems and processes are, and remain, compliant
Supervising the administration of retail financial products and servicesReal unit · Pearson Education Ltd
What you'll be able to do
- Monitor information and take corrective action where necessary
- Monitor documentation and take appropriate corrective action where necessary
- Monitor and support staff
- Comply with all codes, laws and regulatory requirements
Underwriting complex alterations to life, pensions and investment contractsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out
- Understand the features and benefits provided by life, pensions and investment products
- Understand procedures for dealing with mid-term adjustments and cancellations to life assurance, pension and investment business
- Make sure that information supplied by customers in support of a proposed complex alteration is sufficient and accurate enough for underwriting to take place
- Decide if the proposed complex alteration to a life, pen
Underwriting complex new life, pensions and investment business quotationsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within life, pensions and investment business related to the work carried out
- Understand the features and benefits provided by life, pensions and investment products
- Understand how to carry out underwriting of complex new life, pensions and investment business
- Make sure that information supplied in support of complex new business is sufficient and accurate enough for underwriting to take place
- Decide if the proposed complex new life, pensions and investment business is acceptable
- Inform the c
Underwriting complex new risksReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand organisational procedures and the circumstances for granting cover
- Obtain the required information from the customer.
- Underwrite the risk following industry and organisational processes.
- Provide the customer with details of the underwriting decision.
- Keep accurate and complete records
- Understand the requirements of all codes, laws and regulatory requiremen
Underwriting complex policy alterationsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the roles and responsibilities of the various parties within the insurance industry related to the work carried out
- Understand the details of general insurance policies
- Understand organisational procedures and the circumstances for granting cover
- Obtain and clarify the required information to progress a complex policy alteration.
- Process the alteration.
- Provide details of decision.
- Keep accurate and complete records.
- Understand the requirements of all codes, laws and regulatory requirements
- Comply with all codes, laws an
Updating and generating pension scheme members annual benefit statementReal unit · Pearson Education Ltd
What you'll be able to do
- Update pension schemes
- Produce pension scheme members annual benefit statement
Use customer service as a competitive toolReal unit · Pearson Education Ltd
What you'll be able to do
- Organise customer service to gain a competitive advantage
- Deliver a competitive service
- Understand how to use customer service as a competitive tool
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Appraising and authorising applications for personal financing and credit facilitiesAppraising applications for business financing and credit facilitiesArranging the settlement of investment transactionsAssessing and using complex financial information to reconcile accountsAuthorising requests for payment against life, pensions and investment contractsAuthorising the underwriting of life, pensions and investment contractsCalculating and Quoting Pension Scheme Death BenefitsCalculating and Quoting Pension Scheme Early Leavers Notifications
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Pearson Edexcel Level 3 Certificate in Providing Financial Services
- Administer the debt collections process Legacy
- Agree a way forward on repayments with the debtor
- Appraise and Authorise Applications for Personal Financing and Credit Facilities
- Appraise applications for business financing and credit facilities
- Arrange insurance cover on behalf of clients
- Arrange the Settlement of Investment Transactions
- Assess the needs of clients and prepare London Market presentations
- Authorise Requests for Payment Against Life Pensions and Investment Contracts Legacy
Where this can lead
Debt Recovery Specialist
Your journey here isn't just a job; it's a chance to build a robust career in a critical area of legal practice. We're looking for people who want to grow, learn, and make a real impact, and we'll support you every step of the way.
See the whole journey →Opens the roleDebt Recovery SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleClaims AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleClaims AdjusterOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Claims AdjusterOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Debt Recovery SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleInsurance Policy AdministratorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 905 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Administer the debt collections process LegacyAgree a way forward on repayments with the debtorAppraise and Authorise Applications for Personal Financing and Credit FacilitiesAppraise applications for business financing and credit facilitiesArrange insurance cover on behalf of clientsArrange the Settlement of Investment TransactionsAssess the needs of clients and prepare London Market presentationsAuthorise Requests for Payment Against Life Pensions and Investment Contracts LegacyBenchmark collective fund performance against investment objectivesBuild Effective Relationships with Clients in a Financial Services EnvironmentCarry out administration for the retail client in securities or derivativesCarry out financial and investment analysis of a collective fundCharge and control securities for financingComplete reports for mortgage or financial planning clientsContribute to reports for mortgage or financial planning clientsContribute to the delivery and achievement of team and business objectives in a financial services environmentCreate and manage online digital accountsDeal with Investment Client Queries and Problems+89 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 3 Certificate in Providing Financial Services
98 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Appraising and authorising applications for personal financing and credit facilities
- Appraising applications for business financing and credit facilities
- Arranging the settlement of investment transactions
- Assessing and using complex financial information to reconcile accounts
- Authorising requests for payment against life, pensions and investment contracts
- Authorising the underwriting of life, pensions and investment contracts
and 92 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.